How to troubleshoot failures updating your Office installation...
http://support.microsoft.com/kb/304498
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Bob Day wrote:
> I am using Windows XP Pro and office 2007 enterprise on a standalone
> laptop.
> The following update from Windows update fails to install repeatedly and
> is
> stuck in the icon tray with the yellow shield .
> "Security update for the 2007 Microsoft Office system (KB951944)"
> I've run office diagnostics and it does not show any problem.
> I tried to run the original installation CD for office 2007, but it
> indicates that the installation routine is already running and will not
> let
> me run it again. This stuck update is also preventing me from getting any
> new office updates; when I go to the office update website it tries to
> scan
> for what updates are needed and it says it cannot determine it due to an
> error.
> I have worked with the Dell goal techsupport and cannot find a solution.
> Does anybody have any ideas?
> Thanks,
> Bob