Failed Update KB 898461

I have recently (month ago) got a new computer, running Windows XP Home. I
have set everything for firewall and security purposes and allowed automatic
updates from Windows XP. After doing this I checked for updates in both
Windows XP and Office 2000.

However everytime I try and install update KB 898461 itcomes back that the
update failed. There is no other explanation. I have checked for the update
and done all that was suggested to allow the update, clearing my history, all
the temporary folders and the cache, all with no effect.

I realise that this is an important update, without which I am now behind in
the updates. Can anyone suggest what I do?

I would download the update manualy and save it to your hard drive. Once
done, reboot in safe mode. Try installing it while in safe mode. This
worked for me with a difference update.

Fixxer

Many thanks for the advice, unfortunately on this occasion it failed to run.
If you or anyone else can think of another way then I would be for ever
grateful.

"Fixxxer" wrote:

> I would download the update manualy and save it to your hard drive. Once
> done, reboot in safe mode. Try installing it while in safe mode. This
> worked for me with a difference update.

Is there any clues in the update log?

Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.


Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

If necessary, copy and paste the error code into this thread and maybe someone can
assist further or in the alternative, do a search of the Newsgroup to see if the
error code is already mentioned.





"Bob Churchman" <Bob > wrote in message
newsAE42F91-A2A8-4DCC-B42A-...
>I have recently (month ago) got a new computer, running Windows XP Home. I
> have set everything for firewall and security purposes and allowed automatic
> updates from Windows XP. After doing this I checked for updates in both
> Windows XP and Office 2000.
>
> However everytime I try and install update KB 898461 itcomes back that the
> update failed. There is no other explanation. I have checked for the update
> and done all that was suggested to allow the update, clearing my history, all
> the temporary folders and the cache, all with no effect.
>
> I realise that this is an important update, without which I am now behind in
> the updates. Can anyone suggest what I do?