Failed updates on Win XP

Hi! I have a genuine version of Windows XP, but am unable to install any
updates. The amount of information this group provides is so overwhelming
that if someone could just point me in the right direction, I would
appreciate it!

I have inserted below the output from running the MGADiag application.

Thanks so much!

KJ...

Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-92Y7F-M7KDW-TPCRY
Windows Product Key Hash: BWGplrgOgIPwwgn2MczRmTKlNVA=
Windows Product ID: 55274-640-0134841-23893
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {2F6BB547-E167-4E6B-8F6A-B516CD92277D}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Allowed
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{2F6BB547-E167-4E6B-8F6A-B516CD92277D}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TPCRY</PKey><PID>55274-640-0134841-23893</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1417001333-1801674531</SID><SYSTEM><Manufacturer>Dell
Computer Corporation</Manufacturer><Model>OptiPlex GX240
</Model></SYSTEM><BIOS><Manufacturer>Dell Computer
Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2"
minor="3"/><Date>20020719000000.000000+000</Date></BIOS><HWID>1B2E31AF0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office Professional Edition
2003</Name><Ver>11</Ver><Val>B4731799DF39D00</Val><Hash>TE2IkmLeZINNu18+rAJgSV4jzMk=</Hash><Pid>73931-640-1790864-57364</Pid><PidType>14</PidType></Product><Product
GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office FrontPage
2003</Name><Ver>11</Ver><Val>3599F60174FED00</Val><Hash>dzSJT61ljjqdB13XTchIWViha/4=</Hash><Pid>72079-640-0541666-55906</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

Try (ignore title): -
Updates are not installed successfully from Windows Update, from Microsoft
Update, or by
using Automatic Updates after you repair a Windows XP installation
http://support.microsoft.com/kb/943144

If no joy, report back with further details, for example error codes.


"Kelly Joe" wrote:

> Hi! I have a genuine version of Windows XP, but am unable to install any
> updates. The amount of information this group provides is so overwhelming
> that if someone could just point me in the right direction, I would
> appreciate it!
>
> I have inserted below the output from running the MGADiag application.
>
> Thanks so much!
>
> KJ...
>
> Diagnostic Report (1.7.0066.0):
> -----------------------------------------
> WGA Data-->
> Validation Status: Genuine
> Validation Code: 0
> Online Validation Code: N/A
> Cached Validation Code: N/A
> Windows Product Key: *****-*****-92Y7F-M7KDW-TPCRY
> Windows Product Key Hash: BWGplrgOgIPwwgn2MczRmTKlNVA=
> Windows Product ID: 55274-640-0134841-23893
> Windows Product ID Type: 1
> Windows License Type: Volume
> Windows OS version: 5.1.2600.2.00010100.2.0.pro
> CSVLK Server: N/A
> CSVLK PID: N/A
> ID: {2F6BB547-E167-4E6B-8F6A-B516CD92277D}(3)
> Is Admin: Yes
> TestCab: 0x0
> WGA Version: Registered, 1.7.59.1
> Signed By: Microsoft
> Product Name: N/A
> Architecture: N/A
> Build lab: N/A
> TTS Error: N/A
> Validation Diagnostic: 025D1FF3-171-1
> Resolution Status: N/A
>
> Notifications Data-->
> Cached Result: 0
> File Exists: Yes
> Version: 1.5.540.0
> WgaTray.exe Signed By: Microsoft
> WgaLogon.dll Signed By: Microsoft
>
> OGA Data-->
> Office Status: 100 Genuine
> OGA Version: Registered, 1.6.21.0
> Signed By: Microsoft
> Office Diagnostics: 025D1FF3-171-1
>
> Browser Data-->
> Proxy settings: N/A
> User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
> Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
> Download signed ActiveX controls: Allowed
> Download unsigned ActiveX controls: Prompt
> Run ActiveX controls and plug-ins: Allowed
> Initialize and script ActiveX controls not marked as safe: Prompt
> Allow scripting of Internet Explorer Webbrowser control: Disabled
> Active scripting: Allowed
> Script ActiveX controls marked as safe for scripting: Allowed
>
> File Scan Data-->
>
> Other data-->
> Office Details:
> <GenuineResults><MachineData><UGUID>{2F6BB547-E167-4E6B-8F6A-B516CD92277D}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TPCRY</PKey><PID>55274-640-0134841-23893</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1417001333-1801674531</SID><SYSTEM><Manufacturer>Dell
> Computer Corporation</Manufacturer><Model>OptiPlex GX240
> </Model></SYSTEM><BIOS><Manufacturer>Dell Computer
> Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2"
> minor="3"/><Date>20020719000000.000000+000</Date></BIOS><HWID>1B2E31AF0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
> Standard
> Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
> GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
> Office Professional Edition
> 2003</Name><Ver>11</Ver><Val>B4731799DF39D00</Val><Hash>TE2IkmLeZINNu18+rAJgSV4jzMk=</Hash><Pid>73931-640-1790864-57364</Pid><PidType>14</PidType></Product><Product
> GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
> Office FrontPage
> 2003</Name><Ver>11</Ver><Val>3599F60174FED00</Val><Hash>dzSJT61ljjqdB13XTchIWViha/4=</Hash><Pid>72079-640-0541666-55906</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
>
>
>

PS: if you need it the new version of the WU Agent is here:-

A new version of the Windows Update Agent is available
http://support.microsoft.com/kb/946928


"TaurArian" wrote:

> Try (ignore title): -
> Updates are not installed successfully from Windows Update, from Microsoft
> Update, or by
> using Automatic Updates after you repair a Windows XP installation
> http://support.microsoft.com/kb/943144
>
> If no joy, report back with further details, for example error codes.
>
>
> "Kelly Joe" wrote:
>
> > Hi! I have a genuine version of Windows XP, but am unable to install any
> > updates. The amount of information this group provides is so overwhelming
> > that if someone could just point me in the right direction, I would
> > appreciate it!
> >
> > I have inserted below the output from running the MGADiag application.
> >
> > Thanks so much!
> >
> > KJ...
> >
> > Diagnostic Report (1.7.0066.0):
> > -----------------------------------------
> > WGA Data-->
> > Validation Status: Genuine
> > Validation Code: 0
> > Online Validation Code: N/A
> > Cached Validation Code: N/A
> > Windows Product Key: *****-*****-92Y7F-M7KDW-TPCRY
> > Windows Product Key Hash: BWGplrgOgIPwwgn2MczRmTKlNVA=
> > Windows Product ID: 55274-640-0134841-23893
> > Windows Product ID Type: 1
> > Windows License Type: Volume
> > Windows OS version: 5.1.2600.2.00010100.2.0.pro
> > CSVLK Server: N/A
> > CSVLK PID: N/A
> > ID: {2F6BB547-E167-4E6B-8F6A-B516CD92277D}(3)
> > Is Admin: Yes
> > TestCab: 0x0
> > WGA Version: Registered, 1.7.59.1
> > Signed By: Microsoft
> > Product Name: N/A
> > Architecture: N/A
> > Build lab: N/A
> > TTS Error: N/A
> > Validation Diagnostic: 025D1FF3-171-1
> > Resolution Status: N/A
> >
> > Notifications Data-->
> > Cached Result: 0
> > File Exists: Yes
> > Version: 1.5.540.0
> > WgaTray.exe Signed By: Microsoft
> > WgaLogon.dll Signed By: Microsoft
> >
> > OGA Data-->
> > Office Status: 100 Genuine
> > OGA Version: Registered, 1.6.21.0
> > Signed By: Microsoft
> > Office Diagnostics: 025D1FF3-171-1
> >
> > Browser Data-->
> > Proxy settings: N/A
> > User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
> > Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
> > Download signed ActiveX controls: Allowed
> > Download unsigned ActiveX controls: Prompt
> > Run ActiveX controls and plug-ins: Allowed
> > Initialize and script ActiveX controls not marked as safe: Prompt
> > Allow scripting of Internet Explorer Webbrowser control: Disabled
> > Active scripting: Allowed
> > Script ActiveX controls marked as safe for scripting: Allowed
> >
> > File Scan Data-->
> >
> > Other data-->
> > Office Details:
> > <GenuineResults><MachineData><UGUID>{2F6BB547-E167-4E6B-8F6A-B516CD92277D}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TPCRY</PKey><PID>55274-640-0134841-23893</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1417001333-1801674531</SID><SYSTEM><Manufacturer>Dell
> > Computer Corporation</Manufacturer><Model>OptiPlex GX240
> > </Model></SYSTEM><BIOS><Manufacturer>Dell Computer
> > Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2"
> > minor="3"/><Date>20020719000000.000000+000</Date></BIOS><HWID>1B2E31AF0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
> > Standard
> > Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
> > GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
> > Office Professional Edition
> > 2003</Name><Ver>11</Ver><Val>B4731799DF39D00</Val><Hash>TE2IkmLeZINNu18+rAJgSV4jzMk=</Hash><Pid>73931-640-1790864-57364</Pid><PidType>14</PidType></Product><Product
> > GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
> > Office FrontPage
> > 2003</Name><Ver>11</Ver><Val>3599F60174FED00</Val><Hash>dzSJT61ljjqdB13XTchIWViha/4=</Hash><Pid>72079-640-0541666-55906</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
> >
> >
> >

The validation issue can be caused by several factors, such as incorrect
local system settings or an incorrect Product Key. The troubleshooting
process can be time consuming, but please be assured that I will continue to
assist through the course of this case.

Before moving on, please let me know if you have visited the Microsoft
Genuine Advantage (MGA) Diagnostic webpage located at the address below:

http://www.microsoft.com/genuine/diag/

On the above website, we can test some system settings and confirm that
there are no Internet Explorer (IE) settings or other factors blocking the
validation process.

Note: We can enable Automatic Update to get updates!!!

Best Regards,

Calven

Hi! I'd like to thank all of you for helping me resolve this problem with
Windows Automatic Updates not installing. I ran the diagnostics tools that
Calvin provided the link for. All of the Internet Explorer options PASSED
and both Windows XP and Office apps were validated successfully. I wanted to
also let you know that I manually installed the 47 updates that had been
pending, but failed to install previously. As future updates become
available, I will just have to wait and see if the solutions you provided
fixed the problem...

Thanks again and I'll keep you posted!!!

KJ...

"Kelly Joe" wrote:

> Hi! I have a genuine version of Windows XP, but am unable to install any
> updates. The amount of information this group provides is so overwhelming
> that if someone could just point me in the right direction, I would
> appreciate it!
>
> I have inserted below the output from running the MGADiag application.
>
> Thanks so much!
>
> KJ...
>
> Diagnostic Report (1.7.0066.0):
> -----------------------------------------
> WGA Data-->
> Validation Status: Genuine
> Validation Code: 0
> Online Validation Code: N/A
> Cached Validation Code: N/A
> Windows Product Key: *****-*****-92Y7F-M7KDW-TPCRY
> Windows Product Key Hash: BWGplrgOgIPwwgn2MczRmTKlNVA=
> Windows Product ID: 55274-640-0134841-23893
> Windows Product ID Type: 1
> Windows License Type: Volume
> Windows OS version: 5.1.2600.2.00010100.2.0.pro
> CSVLK Server: N/A
> CSVLK PID: N/A
> ID: {2F6BB547-E167-4E6B-8F6A-B516CD92277D}(3)
> Is Admin: Yes
> TestCab: 0x0
> WGA Version: Registered, 1.7.59.1
> Signed By: Microsoft
> Product Name: N/A
> Architecture: N/A
> Build lab: N/A
> TTS Error: N/A
> Validation Diagnostic: 025D1FF3-171-1
> Resolution Status: N/A
>
> Notifications Data-->
> Cached Result: 0
> File Exists: Yes
> Version: 1.5.540.0
> WgaTray.exe Signed By: Microsoft
> WgaLogon.dll Signed By: Microsoft
>
> OGA Data-->
> Office Status: 100 Genuine
> OGA Version: Registered, 1.6.21.0
> Signed By: Microsoft
> Office Diagnostics: 025D1FF3-171-1
>
> Browser Data-->
> Proxy settings: N/A
> User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
> Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
> Download signed ActiveX controls: Allowed
> Download unsigned ActiveX controls: Prompt
> Run ActiveX controls and plug-ins: Allowed
> Initialize and script ActiveX controls not marked as safe: Prompt
> Allow scripting of Internet Explorer Webbrowser control: Disabled
> Active scripting: Allowed
> Script ActiveX controls marked as safe for scripting: Allowed
>
> File Scan Data-->
>
> Other data-->
> Office Details:
> <GenuineResults><MachineData><UGUID>{2F6BB547-E167-4E6B-8F6A-B516CD92277D}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TPCRY</PKey><PID>55274-640-0134841-23893</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1417001333-1801674531</SID><SYSTEM><Manufacturer>Dell
> Computer Corporation</Manufacturer><Model>OptiPlex GX240
> </Model></SYSTEM><BIOS><Manufacturer>Dell Computer
> Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2"
> minor="3"/><Date>20020719000000.000000+000</Date></BIOS><HWID>1B2E31AF0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
> Standard
> Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
> GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
> Office Professional Edition
> 2003</Name><Ver>11</Ver><Val>B4731799DF39D00</Val><Hash>TE2IkmLeZINNu18+rAJgSV4jzMk=</Hash><Pid>73931-640-1790864-57364</Pid><PidType>14</PidType></Product><Product
> GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
> Office FrontPage
> 2003</Name><Ver>11</Ver><Val>3599F60174FED00</Val><Hash>dzSJT61ljjqdB13XTchIWViha/4=</Hash><Pid>72079-640-0541666-55906</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
>
>
>

This error is most likely caused by one of the following conditions:

1. The Windows Update Temporary folder is corrupted.
2. Windows Update Agent 3.0 is not installed properly.

We can perform the following steps to troubleshoot this issue. After trying
each suggestion, please go to the Windows Update site to check the result.
Thanks for your cooperation.

NOTE: Some third party programs can also affect the Windows Update service.
If you are running any third party applications such as Spyblocker, Internet
or web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again after
completing the update process.

Suggestion 1: Clean up Windows Update temporary folder
===========================================
1. Click Start, Run, type: cmd and press Enter. Please run the following
command in the open window.

Net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the open folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following
command in the open window.

Net start WuAuServ

Suggestion 2: Reinstall Windows Update Agent 3.0
======================================
1. Visit the following link and download Windows Update Agent 3.0 to the C:\
(Choose Save, click My Computer on left panel, Click C:\, Click Open and
Click Save)

http://download.windowsupdate.com/Wi...gent30-x86.exe

2. Click Start, Click Run and copy the following command to the panel:

C:\WindowsUpdateAgent30-x86.exe /wuforce

Note: There is a space between "C:\WindowsUpdateAgent30-x86.exe" and
"/wuforce".

I am looking forward to hearing from you.

Best Regards,

Calven

I am unable to run "net stop wuauserv". I get an "access denied" message.
This happens in safe mode, in the administrator account, and in a new account
with administrator privledges that I created. I am unable to run the updater
install with the "/wuforce" parameter either, with error message "Windows
update Agent Installer failed with the following error number 0x80070005"
This occurred after a repair reinstallation of XP sp2.

"Calven" wrote:

>
> This error is most likely caused by one of the following conditions:
>
> 1. The Windows Update Temporary folder is corrupted.
> 2. Windows Update Agent 3.0 is not installed properly.
>
> We can perform the following steps to troubleshoot this issue. After trying
> each suggestion, please go to the Windows Update site to check the result.
> Thanks for your cooperation.
>
> NOTE: Some third party programs can also affect the Windows Update service.
> If you are running any third party applications such as Spyblocker, Internet
> or web accelerators (programs designed to boost the speed of the Internet
> connection), security or anti-virus programs (Norton, McAfee, etc.), I
> recommend we temporarily disable or shut them down and then try accessing the
> Windows Update site later. Please be sure to enable them again after
> completing the update process.
>
> Suggestion 1: Clean up Windows Update temporary folder
> ===========================================
> 1. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the open window.
>
> Net stop WuAuServ
>
> 2. Click Start, Run, type: %windir% and press Enter.
> 3. In the open folder, rename the folder SoftwareDistribution to Sdold.
> 4. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the open window.
>
> Net start WuAuServ
>
> Suggestion 2: Reinstall Windows Update Agent 3.0
> ======================================
> 1. Visit the following link and download Windows Update Agent 3.0 to the C:\
> (Choose Save, click My Computer on left panel, Click C:\, Click Open and
> Click Save)
>
> http://download.windowsupdate.com/Wi...gent30-x86.exe
>
> 2. Click Start, Click Run and copy the following command to the panel:
>
> C:\WindowsUpdateAgent30-x86.exe /wuforce
>
> Note: There is a space between "C:\WindowsUpdateAgent30-x86.exe" and
> "/wuforce".
>
> I am looking forward to hearing from you.
>
> Best Regards,
>
> Calven
>
>

i want window xp 2000 dell
cd key

Wouldn't you prefer the 2008 one?

--
Maurice Naggar
MS-MVP (Windows Client)
-----

"ramesh" <> wrote in message news:6605CFD2-B761-4968-AF1D-...
>
> i want window xp 2000 dell
> cd key