Failed to upgrade from Home Premium to Ultimate SP1 on HP Pavilion

Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today I
tried to upgrade my Pavilion m9177c (only 2 months old) at least 5 times.
They
all failed at the last step of upgrade. It told me "one or more system
component could not be updated". When I exited installation and rebooted,
the system rolled back to its previous state.

Since the situation is very simular to Debbie Rollins' "Anytime UPgrade from
Vista..." post on 1/22/2008, I tried the suggestion from OldGrump to select
"no" to search upgrades and disconnected the PC from the Internet.
Unfortunately, the result was the same.

I am stuck. What I need is to remote desktop access to this Pavilion PC
however, the Home Premium does not support it. I tried to use LogMeIn. The
display is too small for me to read by using LogMeIn. It looks like some
unknown reasons block the upgrade. If someone can shed a light to make the
upgrade work or can provide an alternative method to make remote desktop
access work, please share.

Deeply appreciate...

--
JYW

"JYW" <> wrote in message
news:82AD263C-7FEF-45C2-80A9-...
> Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today I
> tried to upgrade my Pavilion m9177c (only 2 months old) at least 5 times.


That means that you a full free support from MS for like 60 days or so
after the purchase of the retail version. I suggest that you call MS for
support.

Hi,

Click start and type setupact.log, hit <enter> to open it once it appears in
the start menu and scroll to the bottom to see if it contains anything
useful about why the installation failed. You can copy/paste the relevant
portion into a reply if you'd like someone else to look at it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"JYW" <> wrote in message
news:82AD263C-7FEF-45C2-80A9-...
> Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today I
> tried to upgrade my Pavilion m9177c (only 2 months old) at least 5 times.
> They
> all failed at the last step of upgrade. It told me "one or more system
> component could not be updated". When I exited installation and rebooted,
> the system rolled back to its previous state.
>
> Since the situation is very simular to Debbie Rollins' "Anytime UPgrade
> from
> Vista..." post on 1/22/2008, I tried the suggestion from OldGrump to
> select
> "no" to search upgrades and disconnected the PC from the Internet.
> Unfortunately, the result was the same.
>
> I am stuck. What I need is to remote desktop access to this Pavilion PC
> however, the Home Premium does not support it. I tried to use LogMeIn.
> The
> display is too small for me to read by using LogMeIn. It looks like some
> unknown reasons block the upgrade. If someone can shed a light to make
> the
> upgrade work or can provide an alternative method to make remote desktop
> access work, please share.
>
> Deeply appreciate...
>
> --
> JYW

I can't tell there are abnormal activities from the
"setupact.log"...Following is the content...
---------------------------
2008-04-19 20:57:12, Info [0x0a000a] UI Autorun:Autorun core
successfully initialized!!!
2008-04-19 20:57:13, Info [0x0a000b] UI Autorun:Autorun UI
successfully initialized!!!
2008-04-19 20:57:14, Info UI AppWindow has layout style 0
2008-04-19 20:57:14, Info UI NavWindow has layout style 0
2008-04-19 20:57:14, Info UI NavWindow has layout style 0
2008-04-19 20:57:14, Info UI Page with ID 2018 returned
0 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 2002 returned
0 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 1200 returned
1 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 1200 returned
1 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info [0x0a011c] UI WizardDialogPost::SetActive
2008-04-19 20:57:17, Info [0x0a018e] UI Passing command line
parameter ("G:\Sources\setup.exe /HideWelcome /uilanguage:en-US
/targetlanguage:en-US") to IBS.
---------------------------------

If you can shed the light, I really appreciate it...
--
JYW


"Rick Rogers" wrote:

> Hi,
>
> Click start and type setupact.log, hit <enter> to open it once it appears in
> the start menu and scroll to the bottom to see if it contains anything
> useful about why the installation failed. You can copy/paste the relevant
> portion into a reply if you'd like someone else to look at it.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "JYW" <> wrote in message
> news:82AD263C-7FEF-45C2-80A9-...
> > Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today I
> > tried to upgrade my Pavilion m9177c (only 2 months old) at least 5 times.
> > They
> > all failed at the last step of upgrade. It told me "one or more system
> > component could not be updated". When I exited installation and rebooted,
> > the system rolled back to its previous state.
> >
> > Since the situation is very simular to Debbie Rollins' "Anytime UPgrade
> > from
> > Vista..." post on 1/22/2008, I tried the suggestion from OldGrump to
> > select
> > "no" to search upgrades and disconnected the PC from the Internet.
> > Unfortunately, the result was the same.
> >
> > I am stuck. What I need is to remote desktop access to this Pavilion PC
> > however, the Home Premium does not support it. I tried to use LogMeIn.
> > The
> > display is too small for me to read by using LogMeIn. It looks like some
> > unknown reasons block the upgrade. If someone can shed a light to make
> > the
> > upgrade work or can provide an alternative method to make remote desktop
> > access work, please share.
> >
> > Deeply appreciate...
> >
> > --
> > JYW
>
>

Hi,

Unfortunately, that doesn't yield much. Have you disabled your antivirus
software and also checked for the most recent BIOS release for your system?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"JYW" <> wrote in message
news8A24B58-0479-4340-B2F0-...
>I can't tell there are abnormal activities from the
> "setupact.log"...Following is the content...
> ---------------------------
> 2008-04-19 20:57:12, Info [0x0a000a] UI Autorun:Autorun core
> successfully initialized!!!
> 2008-04-19 20:57:13, Info [0x0a000b] UI Autorun:Autorun UI
> successfully initialized!!!
> 2008-04-19 20:57:14, Info UI AppWindow has layout
> style 0
> 2008-04-19 20:57:14, Info UI NavWindow has layout
> style 0
> 2008-04-19 20:57:14, Info UI NavWindow has layout
> style 0
> 2008-04-19 20:57:14, Info UI Page with ID 2018
> returned
> 0 for CanPageBeActivated with choice 0
> 2008-04-19 20:57:14, Info UI Page with ID 2002
> returned
> 0 for CanPageBeActivated with choice 0
> 2008-04-19 20:57:14, Info UI Page with ID 1200
> returned
> 1 for CanPageBeActivated with choice 0
> 2008-04-19 20:57:14, Info UI Page with ID 1200
> returned
> 1 for CanPageBeActivated with choice 0
> 2008-04-19 20:57:14, Info [0x0a011c] UI
> WizardDialogPost::SetActive
> 2008-04-19 20:57:17, Info [0x0a018e] UI Passing command line
> parameter ("G:\Sources\setup.exe /HideWelcome /uilanguage:en-US
> /targetlanguage:en-US") to IBS.
> ---------------------------------
>
> If you can shed the light, I really appreciate it...
> --
> JYW
>
>
> "Rick Rogers" wrote:
>
>> Hi,
>>
>> Click start and type setupact.log, hit <enter> to open it once it appears
>> in
>> the start menu and scroll to the bottom to see if it contains anything
>> useful about why the installation failed. You can copy/paste the relevant
>> portion into a reply if you'd like someone else to look at it.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "JYW" <> wrote in message
>> news:82AD263C-7FEF-45C2-80A9-...
>> > Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today
>> > I
>> > tried to upgrade my Pavilion m9177c (only 2 months old) at least 5
>> > times.
>> > They
>> > all failed at the last step of upgrade. It told me "one or more system
>> > component could not be updated". When I exited installation and
>> > rebooted,
>> > the system rolled back to its previous state.
>> >
>> > Since the situation is very simular to Debbie Rollins' "Anytime UPgrade
>> > from
>> > Vista..." post on 1/22/2008, I tried the suggestion from OldGrump to
>> > select
>> > "no" to search upgrades and disconnected the PC from the Internet.
>> > Unfortunately, the result was the same.
>> >
>> > I am stuck. What I need is to remote desktop access to this Pavilion
>> > PC
>> > however, the Home Premium does not support it. I tried to use LogMeIn.
>> > The
>> > display is too small for me to read by using LogMeIn. It looks like
>> > some
>> > unknown reasons block the upgrade. If someone can shed a light to make
>> > the
>> > upgrade work or can provide an alternative method to make remote
>> > desktop
>> > access work, please share.
>> >
>> > Deeply appreciate...
>> >
>> > --
>> > JYW
>>
>>