failure to install windows 2000 service pack 4

my pc is using windows 2000 professional os. after download the above
critical update, while installing the update, error message appear.
-----------------
service pack 4 setup error

the file c:\winnt\system32\drivers\atapi.sys is open or in use by another
application.

close all other applications and then click retry.
-----------------------
what should i do? i click retry, & still cannot continue the installation.

jason goh wrote:
> my pc is using windows 2000 professional os. after download the
> above critical update, while installing the update, error message
> appear. -----------------
> service pack 4 setup error
>
> the file c:\winnt\system32\drivers\atapi.sys is open or in use by
> another application.
>
> close all other applications and then click retry.
> -----------------------
> what should i do? i click retry, & still cannot continue the
> installation.

Reboot and try immediately after the reboot.

Also shut dow all applications you usually have running in the background
(particularly any CD writing software you might have.)

If you installed the Intel® Application Accelerator , uninstall that as well
and reboot. Might want to disconnect from the Internet and temporarily
disable any antivirus/antispyware applications as well.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html