Failure of Windows Update

I purchased two identical PCs in March this year to use in two different
residences.
On one machine I cannot load update Windows XP manually or automatically.
The Update prog tells me which updates I need but when I click Express or
Custom the downloads fail.

When I check update history I have an error code 0x80200010.

I now have accumulated 26 failed security and critical updates since
purchase. The vendor of the machine does not know what the problem is. I
have tried turning off the firewall and the virus checker during the update
procedure.

Can anyone help?

The same thing is happening to me on all 4 of my XP machines. Same trouble
number. For the past 5 months I've had to manually type in each KB number in
the Search Microsoft window and the update will download and install
successfully from there. BTW, automatic updates suddenly stopped working on
all 4 machines in June as well. Actually, it probably started way before
that but it wasn't until June that I noticed that Auto Update hadn't prompted
me to install an update in a very long while and I became curious. That made
troubleshooting impossible because I had no idea when everything went South
and couldn't backtrack the problem. I've tried everything under the sun
short of reinstalling Windows - or possibly just Service Pack 2... which
contained the newest version of Windows Update at the time. Wish I could
help but I got tired of it and gave up long ago.

"Lotus7" wrote:

> I purchased two identical PCs in March this year to use in two different
> residences.
> On one machine I cannot load update Windows XP manually or automatically.
> The Update prog tells me which updates I need but when I click Express or
> Custom the downloads fail.
>
> When I check update history I have an error code 0x80200010.
>
> I now have accumulated 26 failed security and critical updates since
> purchase. The vendor of the machine does not know what the problem is. I
> have tried turning off the firewall and the virus checker during the update
> procedure.
>
> Can anyone help?

BG_E_NETWORK_DISCONNECTED
0x80200010
The network card is inactive or disconnected. All jobs are placed in the
BG_JOB_STATE_TRANSIENT_ERROR state
Check your device manager

If you're running Panda -
For the conflict between windows update and Panda anti-virus Titanium 2005
the hotfix is: hfT50504s8.exe
and you can find it here:
http://www.pandasoftware.com/support...ma=2&pagina=16

For Panda Platinum 2005, and you get 0x80200010 , go to:
http://www.pandasoftware.com/support...oma=2&pagina=3


"Lotus7" <> wrote in message
news:8EBFBDE7-8A62-4410-9B07-...
>I purchased two identical PCs in March this year to use in two different
> residences.
> On one machine I cannot load update Windows XP manually or automatically.
> The Update prog tells me which updates I need but when I click Express or
> Custom the downloads fail.
>
> When I check update history I have an error code 0x80200010.
>
> I now have accumulated 26 failed security and critical updates since
> purchase. The vendor of the machine does not know what the problem is. I
> have tried turning off the firewall and the virus checker during the update
> procedure.
>
> Can anyone help?

Yes, Yes, Yes, and Yes! I have Panda Antivirus running on all four machines.
The link you gave me went to the Spanish language site but that's okay. I
went to Panda.com support/knowledgebase and typed in the .exe number and
there it was. And it worked!!!!! Thank you. You're a genius! Have a happy
day!

"TaurArian [MVP]" wrote:

> BG_E_NETWORK_DISCONNECTED
> 0x80200010
> The network card is inactive or disconnected. All jobs are placed in the
> BG_JOB_STATE_TRANSIENT_ERROR state
> Check your device manager
>
> If you're running Panda -
> For the conflict between windows update and Panda anti-virus Titanium 2005
> the hotfix is: hfT50504s8.exe
> and you can find it here:
> http://www.pandasoftware.com/support...ma=2&pagina=16
>
> For Panda Platinum 2005, and you get 0x80200010 , go to:
> http://www.pandasoftware.com/support...oma=2&pagina=3
>
>
> "Lotus7" <> wrote in message
> news:8EBFBDE7-8A62-4410-9B07-...
> >I purchased two identical PCs in March this year to use in two different
> > residences.
> > On one machine I cannot load update Windows XP manually or automatically.
> > The Update prog tells me which updates I need but when I click Express or
> > Custom the downloads fail.
> >
> > When I check update history I have an error code 0x80200010.
> >
> > I now have accumulated 26 failed security and critical updates since
> > purchase. The vendor of the machine does not know what the problem is. I
> > have tried turning off the firewall and the virus checker during the update
> > procedure.
> >
> > Can anyone help?
>
>

I used the second link, and yes, it worked, I can now update again.
--
sterv


"TaurArian [MVP]" wrote:

> BG_E_NETWORK_DISCONNECTED
> 0x80200010
> The network card is inactive or disconnected. All jobs are placed in the
> BG_JOB_STATE_TRANSIENT_ERROR state
> Check your device manager
>
> If you're running Panda -
> For the conflict between windows update and Panda anti-virus Titanium 2005
> the hotfix is: hfT50504s8.exe
> and you can find it here:
> http://www.pandasoftware.com/support...ma=2&pagina=16
>
> For Panda Platinum 2005, and you get 0x80200010 , go to:
> http://www.pandasoftware.com/support...oma=2&pagina=3
>
>
> "Lotus7" <> wrote in message
> news:8EBFBDE7-8A62-4410-9B07-...
> >I purchased two identical PCs in March this year to use in two different
> > residences.
> > On one machine I cannot load update Windows XP manually or automatically.
> > The Update prog tells me which updates I need but when I click Express or
> > Custom the downloads fail.
> >
> > When I check update history I have an error code 0x80200010.
> >
> > I now have accumulated 26 failed security and critical updates since
> > purchase. The vendor of the machine does not know what the problem is. I
> > have tried turning off the firewall and the virus checker during the update
> > procedure.
> >
> > Can anyone help?
>
>