Fatal errorin Windows operating system

Please Help!!! I m trying to install antivirus software on my laptop, and I
keep getting a message that says a fatal error in your windows operating
system has stopped the setup program. What do I do?

"Armywife2630" <> wrote in message
news:17FDAA4C-5A7C-4A19-8582-...
> Please Help!!! I m trying to install antivirus software on my laptop, and
> I
> keep getting a message that says a fatal error in your windows operating
> system has stopped the setup program. What do I do?


Which AV software are you trying to install? Depending on your answer, it
might be better for you to try another one.

ss.

In article <17FDAA4C-5A7C-4A19-8582->,
says...
> Please Help!!! I m trying to install antivirus software on my laptop, and I
> keep getting a message that says a fatal error in your windows operating
> system has stopped the setup program. What do I do?

Maybe if you told people what AV program and version you might get some
help.

First thing would be to contact the AV vendor and ask for support - it's
not a MS problem, it's an AV problem.

--

Leythos
- Igitur qui desiderat pacem, praeparet bellum.
- Calling an illegal alien an "undocumented worker" is like calling a
drug dealer an "unlicensed pharmacist"
(remove 999 for proper email address)

I am trying to install Trend PC-Cillan. I have it on two other computers,
and I've never had a problem with it before.

"Synapse Syndrome" wrote:

> "Armywife2630" <> wrote in message
> news:17FDAA4C-5A7C-4A19-8582-...
> > Please Help!!! I m trying to install antivirus software on my laptop, and
> > I
> > keep getting a message that says a fatal error in your windows operating
> > system has stopped the setup program. What do I do?
>
>
> Which AV software are you trying to install? Depending on your answer, it
> might be better for you to try another one.
>
> ss.
>
>
>

"Armywife2630" <> wrote in message
news:6E7C50FE-FC01-495D-9D07-...
>I am trying to install Trend PC-Cillan. I have it on two other computers,
> and I've never had a problem with it before.
>
>>
>>
>>
Do the other two computers have Vista installed? Are you using a version of
PC-Cillan that is compatible with Vista? Have you checked the Trend Micro
for updated versions, have you checked the support section at their website,
have you contacted their tech support?

--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

Yes, the other two computers both have vista. I bought all 3 computers the
same day.

"Michael Solomon" wrote:

>
>
> "Armywife2630" <> wrote in message
> news:6E7C50FE-FC01-495D-9D07-...
> >I am trying to install Trend PC-Cillan. I have it on two other computers,
> > and I've never had a problem with it before.
> >
> >>
> >>
> >>
> Do the other two computers have Vista installed? Are you using a version of
> PC-Cillan that is compatible with Vista? Have you checked the Trend Micro
> for updated versions, have you checked the support section at their website,
> have you contacted their tech support?
>
> --
> Michael Solomon
> Backup is a PC user's best friend
> DTS-L.Org: http://www.dts-l.org/
>

"Armywife2630" <> wrote in message
news:B59BFA88-96AD-41A0-BF16-...
> Yes, the other two computers both have vista. I bought all 3 computers the
> same day.
>
> "Michael Solomon" wrote:
>
>>
>>
>> "Armywife2630" <> wrote in message
>> news:6E7C50FE-FC01-495D-9D07-...
>> >I am trying to install Trend PC-Cillan. I have it on two other
>> >computers,
>> > and I've never had a problem with it before.
>> >
>> >>
>> >>
>> >>
>> Do the other two computers have Vista installed? Are you using a version
>> of
>> PC-Cillan that is compatible with Vista? Have you checked the Trend
>> Micro
>> for updated versions, have you checked the support section at their
>> website,
>> have you contacted their tech support?
>>
>> --
>> Michael Solomon
>> Backup is a PC user's best friend
>> DTS-L.Org: http://www.dts-l.org/
>>
Try this, right click the PC-Cillan install file, select Run As
Administrator and see if you still have the issue. If yes, check the Event
Viewer in Administrative Tools under Control Panel to see if it points to
any other application. My guess is, it won't but it's worth a shot. If it
doesn't, you need to check the support area at the Trend Micro website,
www.trendmicro.com for troubleshooting and any other information that might
give a clue as to the cause and possible solution (Again, I'm assuming
because you didn't specifically say, this is a Vista compatible version of
PC-Cillan).

Other things to check, what is on this computer? Regardless of the fact it
was purchased at the same time, it is still a different computer. Did it
come with some preinstalled antivirus software that might have been bundled
with it? If yes, you might need to remove that before you can install
PC-Cillan. Have you checked to make sure the PC has all the latest driver
versions for all its hardware? Don't assume, because it's new it came with
the latest versions, this is a common error, you need to check either the PC
manufacturer's website, especially true if it’s a laptop or the manufacturer
websutes of the various hardware devices on the system.

Beyond that, I can only recommend, contacting Trend Micro tech support.

--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/