Where to find update error msgs

I have not bee able to install a number of MS updates. When I install them
it goes to the end well. Then I look at Update History and find out most have
failed. Where do I find an Error Msg?

The error codes are useful when you view the %systemroot%\windowsupdate.log
file.

Click Start, and then click Run.

In the Open box, type %windir%\windowsupdate.log

and then click OK.

Scroll down towards the bottom for the latest entries to locate the error
code(s)
associated with the latest failed attempt to download/install.

If appropriate copy and paste the error codes into this thread so someone
may be able to assist you.

On the other hand, you may be able to find the error code and other
suggestions by searching the Newsgroup.


How to read the Windowsupdate.log file
<http://support.microsoft.com/kb/902093>


Also check Windows folder for file called KB******.log (****** = number of
update ie KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.
-=-



"MD Jack" wrote:

> I have not bee able to install a number of MS updates. When I install them
> it goes to the end well. Then I look at Update History and find out most have
> failed. Where do I find an Error Msg?

"MD Jack" <> wrote in message
news:21EF822A-3BE6-4D08-9E1B-...
>I have not bee able to install a number of MS updates. When I install them
> it goes to the end well. Then I look at Update History and find out most
> have
> failed. Where do I find an Error Msg?

In Update History, try right clicking on the word "failure" and selecting
View Details.

Don

Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
posting to this newsgroup.

Assuming you wanna know what the Errors mean...

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


MD Jack wrote:
> I have not bee able to install a number of MS updates. When I install
> them
> it goes to the end well. Then I look at Update History and find out most
> have failed. Where do I find an Error Msg?

Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of the
updates that keeps failing).

My question now is this. Is there a way to print replies other than screen
prints?

Thanks.

"PA Bear [MS MVP]" wrote:

> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
> posting to this newsgroup.
>
> Assuming you wanna know what the Errors mean...
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/ph/6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> associated with the download/install.
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and Support
> link in left pane > Solve problems on your own.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> MD Jack wrote:
> > I have not bee able to install a number of MS updates. When I install
> > them
> > it goes to the end well. Then I look at Update History and find out most
> > have failed. Where do I find an Error Msg?
>
>

[Please read all of this post.]

> Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of the
> updates that keeps failing).

Maybe we can assist you here, Jack: What Error (number) is associated with
the failure of SP2 to install?

How to troubleshoot Windows Vista and Windows Server 2008 service pack
installation issues
[Errors 0x80070002; 0x8007000D; 0x80073712; 0x800B0100; & 0x8024200D]
http://support.microsoft.com/kb/947366

Windows Vista and Windows Server 2008 service pack installation fails with
error 0x80004005:
http://support.microsoft.com/kb/971204

Error message when you try to install Windows Vista Service Pack 2 or
Windows Server 2008 Service Pack 2: "An internal error occurred while
installing the service pack":
http://support.microsoft.com/kb/967818

Free unlimited installation and compatibility support is available for
Windows Vista, but only for Service Pack 2 (SP2). This support for Windows
Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of
chat or e-mail support differs depending on your geographic location. Go to
http://support.microsoft.com/oas/def...4&gprid=582034 &
select appropriate category (e.g., Installation).

What other updates have failed to install and what Error(s) were associated
with those failures?

> Is there a way to print replies other than screen prints?

Sure: IE File | Print... (or CTRL+P)


If you want to have all replies to your thread available for offline
reference, you could save the thread-view page to, e.g., the desktop or My
Documents via (IE) File | Save as... or you could simply copy/paste a reply
into Notepad.

Thread-view page:
http://www.microsoft.com/communities...b-6458a3bdaf2d
--
~PA Bear


MD Jack wrote:
> Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of the
> updates that keeps failing).
>
> My question now is this. Is there a way to print replies other than screen
> prints?
>
> Thanks.
>
> "PA Bear [MS MVP]" wrote:
>> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
>> when posting to this newsgroup.
>>
>> Assuming you wanna know what the Errors mean...
>>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>> Update Services installation issues:
>> http://support.microsoft.com/kb/906602
>>
>> 1. See the "Need more help? Tell us what problem you are having" section
>> of
>> http://support.microsoft.com/ph/6527
>>
>> 2. You cannot install some updates or programs
>> http://support.microsoft.com/kb/822798
>>
>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>> associated with the download/install.
>>
>> How to read the WindowsUpdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> 3b. Compare errors to those listed here:
>> http://www.bleepingcomputer.com/blog...showentry=1122
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> Support
>> link in left pane > Solve problems on your own.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> MD Jack wrote:
>>> I have not bee able to install a number of MS updates. When I install
>>> them
>>> it goes to the end well. Then I look at Update History and find out most
>>> have failed. Where do I find an Error Msg?

The "thread view page" is just what I'm looking for, but how does a mere
mortal construct such a link?


"PA Bear [MS MVP]" wrote:

> [Please read all of this post.]
>
> > Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of the
> > updates that keeps failing).
>
> Maybe we can assist you here, Jack: What Error (number) is associated with
> the failure of SP2 to install?
>
> How to troubleshoot Windows Vista and Windows Server 2008 service pack
> installation issues
> [Errors 0x80070002; 0x8007000D; 0x80073712; 0x800B0100; & 0x8024200D]
> http://support.microsoft.com/kb/947366
>
> Windows Vista and Windows Server 2008 service pack installation fails with
> error 0x80004005:
> http://support.microsoft.com/kb/971204
>
> Error message when you try to install Windows Vista Service Pack 2 or
> Windows Server 2008 Service Pack 2: "An internal error occurred while
> installing the service pack":
> http://support.microsoft.com/kb/967818
>
> Free unlimited installation and compatibility support is available for
> Windows Vista, but only for Service Pack 2 (SP2). This support for Windows
> Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of
> chat or e-mail support differs depending on your geographic location. Go to
> http://support.microsoft.com/oas/def...4&gprid=582034 &
> select appropriate category (e.g., Installation).
>
> What other updates have failed to install and what Error(s) were associated
> with those failures?
>
> > Is there a way to print replies other than screen prints?
>
> Sure: IE File | Print... (or CTRL+P)
>
>
> If you want to have all replies to your thread available for offline
> reference, you could save the thread-view page to, e.g., the desktop or My
> Documents via (IE) File | Save as... or you could simply copy/paste a reply
> into Notepad.
>
> Thread-view page:
> http://www.microsoft.com/communities...b-6458a3bdaf2d
> --
> ~PA Bear
>
>
> MD Jack wrote:
> > Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of the
> > updates that keeps failing).
> >
> > My question now is this. Is there a way to print replies other than screen
> > prints?
> >
> > Thanks.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
> >> when posting to this newsgroup.
> >>
> >> Assuming you wanna know what the Errors mean...
> >>
> >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> >> Update Services installation issues:
> >> http://support.microsoft.com/kb/906602
> >>
> >> 1. See the "Need more help? Tell us what problem you are having" section
> >> of
> >> http://support.microsoft.com/ph/6527
> >>
> >> 2. You cannot install some updates or programs
> >> http://support.microsoft.com/kb/822798
> >>
> >> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> >> associated with the download/install.
> >>
> >> How to read the WindowsUpdate.log file
> >> http://support.microsoft.com/kb/902093
> >>
> >> 3b. Compare errors to those listed here:
> >> http://www.bleepingcomputer.com/blog...showentry=1122
> >> and/or go to http://windowsupdate.microsoft.com > click on Help and
> >> Support
> >> link in left pane > Solve problems on your own.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> MD Jack wrote:
> >>> I have not bee able to install a number of MS updates. When I install
> >>> them
> >>> it goes to the end well. Then I look at Update History and find out most
> >>> have failed. Where do I find an Error Msg?
>
>

All of the updates that failed to install had the same error code 0x90070652.
Dpes that raise any red flags?


"PA Bear [MS MVP]" wrote:

> [Please read all of this post.]
>
> > Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of the
> > updates that keeps failing).
>
> Maybe we can assist you here, Jack: What Error (number) is associated with
> the failure of SP2 to install?
>
> How to troubleshoot Windows Vista and Windows Server 2008 service pack
> installation issues
> [Errors 0x80070002; 0x8007000D; 0x80073712; 0x800B0100; & 0x8024200D]
> http://support.microsoft.com/kb/947366
>
> Windows Vista and Windows Server 2008 service pack installation fails with
> error 0x80004005:
> http://support.microsoft.com/kb/971204
>
> Error message when you try to install Windows Vista Service Pack 2 or
> Windows Server 2008 Service Pack 2: "An internal error occurred while
> installing the service pack":
> http://support.microsoft.com/kb/967818
>
> Free unlimited installation and compatibility support is available for
> Windows Vista, but only for Service Pack 2 (SP2). This support for Windows
> Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of
> chat or e-mail support differs depending on your geographic location. Go to
> http://support.microsoft.com/oas/def...4&gprid=582034 &
> select appropriate category (e.g., Installation).
>
> What other updates have failed to install and what Error(s) were associated
> with those failures?
>
> > Is there a way to print replies other than screen prints?
>
> Sure: IE File | Print... (or CTRL+P)
>
>
> If you want to have all replies to your thread available for offline
> reference, you could save the thread-view page to, e.g., the desktop or My
> Documents via (IE) File | Save as... or you could simply copy/paste a reply
> into Notepad.
>
> Thread-view page:
> http://www.microsoft.com/communities...b-6458a3bdaf2d
> --
> ~PA Bear
>
>
> MD Jack wrote:
> > Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of the
> > updates that keeps failing).
> >
> > My question now is this. Is there a way to print replies other than screen
> > prints?
> >
> > Thanks.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
> >> when posting to this newsgroup.
> >>
> >> Assuming you wanna know what the Errors mean...
> >>
> >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> >> Update Services installation issues:
> >> http://support.microsoft.com/kb/906602
> >>
> >> 1. See the "Need more help? Tell us what problem you are having" section
> >> of
> >> http://support.microsoft.com/ph/6527
> >>
> >> 2. You cannot install some updates or programs
> >> http://support.microsoft.com/kb/822798
> >>
> >> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> >> associated with the download/install.
> >>
> >> How to read the WindowsUpdate.log file
> >> http://support.microsoft.com/kb/902093
> >>
> >> 3b. Compare errors to those listed here:
> >> http://www.bleepingcomputer.com/blog...showentry=1122
> >> and/or go to http://windowsupdate.microsoft.com > click on Help and
> >> Support
> >> link in left pane > Solve problems on your own.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> MD Jack wrote:
> >>> I have not bee able to install a number of MS updates. When I install
> >>> them
> >>> it goes to the end well. Then I look at Update History and find out most
> >>> have failed. Where do I find an Error Msg?
>
>

Please check the error code -

IE - 0x80070652 -2147023278 ERROR_INSTALL_ALREADY_RUNNING


MD Jack wrote:
:: All of the updates that failed to install had the same error code
:: 0x90070652. Dpes that raise any red flags?
::
::
:: "PA Bear [MS MVP]" wrote:
::
::: [Please read all of this post.]
:::
:::: Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of
:::: the updates that keeps failing).
:::
::: Maybe we can assist you here, Jack: What Error (number) is
::: associated with the failure of SP2 to install?
:::
::: How to troubleshoot Windows Vista and Windows Server 2008 service
::: pack installation issues
::: [Errors 0x80070002; 0x8007000D; 0x80073712; 0x800B0100; &
::: 0x8024200D] http://support.microsoft.com/kb/947366
:::
::: Windows Vista and Windows Server 2008 service pack installation
::: fails with error 0x80004005:
::: http://support.microsoft.com/kb/971204
:::
::: Error message when you try to install Windows Vista Service Pack 2
::: or Windows Server 2008 Service Pack 2: "An internal error occurred
::: while installing the service pack":
::: http://support.microsoft.com/kb/967818
:::
::: Free unlimited installation and compatibility support is available
::: for Windows Vista, but only for Service Pack 2 (SP2). This support
::: for Windows Vista Service Pack 2 (SP2) is valid until November 26,
::: 2009. Availability of chat or e-mail support differs depending on
::: your geographic location. Go to
::: http://support.microsoft.com/oas/def...4&gprid=582034
::: & select appropriate category (e.g., Installation).
:::
::: What other updates have failed to install and what Error(s) were
::: associated with those failures?
:::
:::: Is there a way to print replies other than screen prints?
:::
::: Sure: IE File | Print... (or CTRL+P)
:::
:::
::: If you want to have all replies to your thread available for offline
::: reference, you could save the thread-view page to, e.g., the
::: desktop or My Documents via (IE) File | Save as... or you could
::: simply copy/paste a reply into Notepad.
:::
::: Thread-view page:
:::
http://www.microsoft.com/communities...b-6458a3bdaf2d
::: --
::: ~PA Bear
:::
:::
::: MD Jack wrote:
:::: Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of
:::: the updates that keeps failing).
::::
:::: My question now is this. Is there a way to print replies other
:::: than screen prints?
::::
:::: Thanks.
::::
:::: "PA Bear [MS MVP]" wrote:
::::: Please state your full Windows version (e.g., WinXP SP3; Vista
::::: x64 SP2) when posting to this newsgroup.
:::::
::::: Assuming you wanna know what the Errors mean...
:::::
::::: How to troubleshoot Windows Update, Microsoft Update, and Windows
::::: Server Update Services installation issues:
::::: http://support.microsoft.com/kb/906602
:::::
::::: 1. See the "Need more help? Tell us what problem you are having"
::::: section of
::::: http://support.microsoft.com/ph/6527
:::::
::::: 2. You cannot install some updates or programs
::::: http://support.microsoft.com/kb/822798
:::::
::::: 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
::::: errors associated with the download/install.
:::::
::::: How to read the WindowsUpdate.log file
::::: http://support.microsoft.com/kb/902093
:::::
::::: 3b. Compare errors to those listed here:
:::::
http://www.bleepingcomputer.com/blog...showentry=1122
::::: and/or go to http://windowsupdate.microsoft.com > click on Help
::::: and Support
::::: link in left pane > Solve problems on your own.
::::: --
::::: ~Robear Dyer (PA Bear)
::::: MS MVP-IE, Mail, Security, Windows Client - since 2002
:::::
:::::
::::: MD Jack wrote:
:::::: I have not bee able to install a number of MS updates. When I
:::::: install them
:::::: it goes to the end well. Then I look at Update History and find
:::::: out most have failed. Where do I find an Error Msg?

A1. See TaurArian's reply. Chances are SP2 (or one of the other updates,
which may include a SP2 Prerequisite update) is being installed in the
background, even as you read this. Remember that no-charge support for
getting SP2 installed is available; see my previous reply.

A2. If you double-click on any post in your thread, a thread-view page
should open in another tab or window, depending on how you have IE
configured, Jack.

Alternately, you might consider...

Settiing up Windows Mail to access this and other Microsoft newsgroups
http://www.winhelponline.com/blog/mi...-windows-mail/

Click on the following link to open this newsgroup in your default
newsreader (e.g., Windows Mail):
news://msnews.microsoft.com/microsof....windowsupdate
--
~PA Bear


MD Jack wrote:
> All of the updates that failed to install had the same error code
> 0x90070652. Dpes that raise any red flags?
>
> The "thread view page" is just what I'm looking for, but how does a mere
> mortal construct such a link?
>
> "PA Bear [MS MVP]" wrote:
>> [Please read all of this post.]
>>
>>> Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of the
>>> updates that keeps failing).
>>
>> Maybe we can assist you here, Jack: What Error (number) is associated
>> with
>> the failure of SP2 to install?
>>
>> How to troubleshoot Windows Vista and Windows Server 2008 service pack
>> installation issues
>> [Errors 0x80070002; 0x8007000D; 0x80073712; 0x800B0100; & 0x8024200D]
>> http://support.microsoft.com/kb/947366
>>
>> Windows Vista and Windows Server 2008 service pack installation fails
>> with
>> error 0x80004005:
>> http://support.microsoft.com/kb/971204
>>
>> Error message when you try to install Windows Vista Service Pack 2 or
>> Windows Server 2008 Service Pack 2: "An internal error occurred while
>> installing the service pack":
>> http://support.microsoft.com/kb/967818
>>
>> Free unlimited installation and compatibility support is available for
>> Windows Vista, but only for Service Pack 2 (SP2). This support for
>> Windows
>> Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability
>> of chat or e-mail support differs depending on your geographic location.
>> Go to
>> http://support.microsoft.com/oas/def...4&gprid=582034 &
>> select appropriate category (e.g., Installation).
>>
>> What other updates have failed to install and what Error(s) were
>> associated
>> with those failures?
>>
>>> Is there a way to print replies other than screen prints?
>>
>> Sure: IE File | Print... (or CTRL+P)
>>
>>
>> If you want to have all replies to your thread available for offline
>> reference, you could save the thread-view page to, e.g., the desktop or
>> My
>> Documents via (IE) File | Save as... or you could simply copy/paste a
>> reply
>> into Notepad.
>>
>> Thread-view page:
>> http://www.microsoft.com/communities...b-6458a3bdaf2d
>> --
>> ~PA Bear
>>
>>
>> MD Jack wrote:
>>> Sorry about the Window version. It's Vista X32 SP1. (SP2 is one of the
>>> updates that keeps failing).
>>>
>>> My question now is this. Is there a way to print replies other than
>>> screen
>>> prints?
>>>
>>> Thanks.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
>>>> when posting to this newsgroup.
>>>>
>>>> Assuming you wanna know what the Errors mean...
>>>>
>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>> Server
>>>> Update Services installation issues:
>>>> http://support.microsoft.com/kb/906602
>>>>
>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>> section
>>>> of
>>>> http://support.microsoft.com/ph/6527
>>>>
>>>> 2. You cannot install some updates or programs
>>>> http://support.microsoft.com/kb/822798
>>>>
>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>> errors
>>>> associated with the download/install.
>>>>
>>>> How to read the WindowsUpdate.log file
>>>> http://support.microsoft.com/kb/902093
>>>>
>>>> 3b. Compare errors to those listed here:
>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>> Support
>>>> link in left pane > Solve problems on your own.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> MD Jack wrote:
>>>>> I have not bee able to install a number of MS updates. When I install
>>>>> them
>>>>> it goes to the end well. Then I look at Update History and find out
>>>>> most
>>>>> have failed. Where do I find an Error Msg?