Hi Lana,
See if the information here helps you to solve the problem:
"Windows cannot display Windows Firewall settings" error while accessing
Firewall settings in Windows XP Service Pack 2
http://windowsxp.mvps.org/sharedaccess.htm
Regards,
--
Patti MacLeod
Microsoft MVP - Windows Shell/User
"Lana" <> wrote in message
news:508DA37E-860E-4A41-A32D-...
> Yesterday my computer was infected and after a long time I was able to fix
> it. I downloaded Spybot Search and Destroy. Along with Symantec antivirus,
> the two programs fixed the computer. Now, I am guessing, due to the
> infection
> the firewall is off and it will not turn on. The message I recieve is -
> Due
> to an unidentified problem, Windows cannot display Windows Firewall
> settings.
> Can anyone help and explain this problem