"Pierpi" <> wrote in message
news:...
>
> Dear all,
>
> I have been addressed to this thread by the italian support of MS
> through a support forum.
> I can't install the SP3 patch (KB936929) because of the error code you
> got.
> I tried to do the same, by it did not work.
> Do you have any other suggestion?
>
> The details:
> - I have a desktop PC with MS Win XP Home Edition SP"
> - up today, no problems with patches
> - last week I tried to installa KB936929
> - the sequence is:
> - component inventary OK
> - Product Key check OK
> - space control OK
> - back up OK
> - now an error message: "Can't execute the backup of system register
> key HKLM ..........\FEATURE_IMAGING_USE_ART on file
> C:\Windows\............\reg00161 5:access denied"
> - I tried with <retry> and then <ignore>
> - the installation begun with a lot of files
Ignore means that you forced something not to be written.
In this case it would have been some backup information
in order to support an uninstall procedure.
> - after 5 minutes, while the system was working on FXSAPI.DLL I got the
> message "Access denied"
Both are symptoms of permissions problems with your file system.
E.g. a directory which needs to be written in which you do not have authority
to do so using your account. Try using the real Administrator account
to do the update.
Otherwise, you need to get more information about which files and directories
are showing the symptoms and change the permissions to prevent those symptoms,
e.g. using right-click Properties, Security or cacls in a cmd window.
You could also use ProcMon to supplement any diagnostics you are already
getting about these symptoms if necessary.
BTW if you are just focusing on the symptom--specific permissions problems--
be prepared to deal with more of them (e.g. for other files and directories)
as you go further through the update when you retry it.
Good luck
Robert Aldwinckle
---
> - and then "SP3 installation cancelled"
> - the system restored the files
> - the PC now works fine, but with SP2
>
> I repeated the sequence of operation you reported in this post, with
> Internet connection active or not, with patch download from MS site or
> the patch dowloaded locally, with antivirus, antispyware and firewall
> off, but the result is the same
>
> Any idea?
>
> Thanks.
> Pierpi
>
>
> --
> Pierpi
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