Folders Column Disappears...

I helped a friend select and install a new desktop w/Vista Home Premium. I
set up Windows Mail to replace her Outlook Express she had used on her old
XP desktop. Whenever she shuts down her computer, the folders column on the
left goes away. She has to do View, Layout, Folder List to get it back. It
stays there on subsequent uses of Windows Mail until the next time she shuts
down. I'm going to suggest she Hibernate, not Shut Down, until I find a fix
for her. Ideas, anyone? TIA, Paul

If the email scanning option for the AV program is enabled disable it.

"Paul H" <> wrote in message
news:E6DB91E5-158F-4FF1-A32F-...
>I helped a friend select and install a new desktop w/Vista Home Premium. I
> set up Windows Mail to replace her Outlook Express she had used on her old
> XP desktop. Whenever she shuts down her computer, the folders column on
> the
> left goes away. She has to do View, Layout, Folder List to get it back.
> It
> stays there on subsequent uses of Windows Mail until the next time she
> shuts
> down. I'm going to suggest she Hibernate, not Shut Down, until I find a
> fix
> for her. Ideas, anyone? TIA, Paul
>

I don't understand. What AV program?

"Bob" <> wrote in message
news:...
If the email scanning option for the AV program is enabled disable it.

"Paul H" <> wrote in message
news:E6DB91E5-158F-4FF1-A32F-...
>I helped a friend select and install a new desktop w/Vista Home Premium. I
> set up Windows Mail to replace her Outlook Express she had used on her old
> XP desktop. Whenever she shuts down her computer, the folders column on
> the
> left goes away. She has to do View, Layout, Folder List to get it back.
> It
> stays there on subsequent uses of Windows Mail until the next time she
> shuts
> down. I'm going to suggest she Hibernate, not Shut Down, until I find a
> fix
> for her. Ideas, anyone? TIA, Paul
>

On Fri, 26 Jun 2009 11:13:26 -0500, "Paul H"
<> wrote:

>I helped a friend select and install a new desktop w/Vista Home Premium. I
>set up Windows Mail to replace her Outlook Express she had used on her old
>XP desktop. Whenever she shuts down her computer, the folders column on the
>left goes away. She has to do View, Layout, Folder List to get it back. It
>stays there on subsequent uses of Windows Mail until the next time she shuts
>down. I'm going to suggest she Hibernate, not Shut Down, until I find a fix
>for her. Ideas, anyone? TIA, Paul

Try posting to the Vista.mail newsgroup. There's more specific
expertise there.

"+Bob+" <> wrote in message
news:...
On Fri, 26 Jun 2009 11:13:26 -0500, "Paul H"
<> wrote:

>I helped a friend select and install a new desktop w/Vista Home Premium. I
>set up Windows Mail to replace her Outlook Express she had used on her old
>XP desktop. Whenever she shuts down her computer, the folders column on
>the
>left goes away. She has to do View, Layout, Folder List to get it back.
>It
>stays there on subsequent uses of Windows Mail until the next time she
>shuts
>down. I'm going to suggest she Hibernate, not Shut Down, until I find a
>fix
>for her. Ideas, anyone? TIA, Paul

Try posting to the Vista.mail newsgroup. There's more specific
expertise there.

==================
I did, but I thought I'd also try here...

AV as in anti-virus.

"Paul H" <> wrote in message
news:452867E4-409E-441E-81F8-...
>I don't understand. What AV program?
>
> "Bob" <> wrote in message
> news:...
> If the email scanning option for the AV program is enabled disable it.
>
> "Paul H" <> wrote in message
> news:E6DB91E5-158F-4FF1-A32F-...
>>I helped a friend select and install a new desktop w/Vista Home Premium.
>>I
>> set up Windows Mail to replace her Outlook Express she had used on her
>> old
>> XP desktop. Whenever she shuts down her computer, the folders column on
>> the
>> left goes away. She has to do View, Layout, Folder List to get it back.
>> It
>> stays there on subsequent uses of Windows Mail until the next time she
>> shuts
>> down. I'm going to suggest she Hibernate, not Shut Down, until I find a
>> fix
>> for her. Ideas, anyone? TIA, Paul
>>
>
>