following installation of IE7 an error dialog box appears

During windows loading, an error dialog box appears: 'The procedure entry
point GetProcessImageFilenameW could not be located in the dynamic link
library PSAPI.DLL'
It does not appear to have any effect upon functionality, following clicking
'OK' and appears to be related to SmartBridge Alerts and a program related to
my ISP: BTHelpNotifier.exe - Entry Point not found. Any ideas ?
--
BrianE

"BrianE" <> wrote in message
news:E2DA7C3E-4F08-4718-A9AE-...
> During windows loading, an error dialog box appears: 'The procedure entry
> point GetProcessImageFilenameW could not be located in the dynamic link
> library PSAPI.DLL'
> It does not appear to have any effect upon functionality, following
> clicking
> 'OK' and appears to be related to SmartBridge Alerts and a program related
> to
> my ISP: BTHelpNotifier.exe - Entry Point not found. Any ideas ?
> --
> BrianE

This error message may be due to a program or programs (currently identified
"culprits" include
Motive SmartBridge,
Hal Screen Reader,
BT Broadband Help (BT Yahoo Help),
and My Dolphin Screen Reader / Magnifier ) that ship with an older version
of PSAPI.DLL
Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located
in the dynamic link library PSAPI.DLL

To work around this error:

Navigate to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...)
Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL (Do not rename
the PSAPI.DLL file in your C:\Windows\System32
directory.)
Reboot the system
The program will find the new PSAPI.DLL in the \Windows\System32 directory
and function normally.

Source:

Release Notes for Internet Explorer 7:
http://msdn2.microsoft.com/en-us/ie/aa740486.aspx

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

I'm having the same trouble as you Brian, has any one come up with aq fix yet/

"BrianE" wrote:

> During windows loading, an error dialog box appears: 'The procedure entry
> point GetProcessImageFilenameW could not be located in the dynamic link
> library PSAPI.DLL'
> It does not appear to have any effect upon functionality, following clicking
> 'OK' and appears to be related to SmartBridge Alerts and a program related to
> my ISP: BTHelpNotifier.exe - Entry Point not found. Any ideas ?
> --
> BrianE

1. Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
result, users might receive the following error message after installation
of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL"

2. Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may stop
responding when users click commands from Internet Explorer’s file menu.
These two programs are shipped with an older version of psapi.dll that
causes the program to stop responding in Internet Explorer 7.

To resolve this error:

* Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader
Magnifier.

[Alternately, search in Windows Explorer (WinKey+E) for "PSAPI.DLL" (without
the quotes); you may need to enable Advanced option and the 3 options
underneath it.]

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

* Restart the computer.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

BrianE wrote:
> During windows loading, an error dialog box appears: 'The procedure entry
> point GetProcessImageFilenameW could not be located in the dynamic link
> library PSAPI.DLL'
> It does not appear to have any effect upon functionality, following
> clicking
> 'OK' and appears to be related to SmartBridge Alerts and a program related
> to my ISP: BTHelpNotifier.exe - Entry Point not found. Any ideas ?

Thank you Frank and PA Bear!!! hopefully on way to a peaceful log on .there
was atotal of 11 files only 2 in system32!

"Frank Saunders, MS-MVP OE/WM" wrote:

> "BrianE" <> wrote in message
> news:E2DA7C3E-4F08-4718-A9AE-...
> > During windows loading, an error dialog box appears: 'The procedure entry
> > point GetProcessImageFilenameW could not be located in the dynamic link
> > library PSAPI.DLL'
> > It does not appear to have any effect upon functionality, following
> > clicking
> > 'OK' and appears to be related to SmartBridge Alerts and a program related
> > to
> > my ISP: BTHelpNotifier.exe - Entry Point not found. Any ideas ?
> > --
> > BrianE
>
> This error message may be due to a program or programs (currently identified
> "culprits" include
> Motive SmartBridge,
> Hal Screen Reader,
> BT Broadband Help (BT Yahoo Help),
> and My Dolphin Screen Reader / Magnifier ) that ship with an older version
> of PSAPI.DLL
> Entry Point Not Found
> The procedure entry point GetProcessImageFileNameW could not be located
> in the dynamic link library PSAPI.DLL
>
> To work around this error:
>
> Navigate to the installation location for SmartBridge (\Program
> Files\Verizon...\Smart...)
> Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL (Do not rename
> the PSAPI.DLL file in your C:\Windows\System32
> directory.)
> Reboot the system
> The program will find the new PSAPI.DLL in the \Windows\System32 directory
> and function normally.
>
> Source:
>
> Release Notes for Internet Explorer 7:
> http://msdn2.microsoft.com/en-us/ie/aa740486.aspx
>
> --
> Frank Saunders, MS-MVP OE/WM
> http://www.fjsmjs.com
> Answer in newsgroup. Don't send mail.
>
>