Frequent Discoonection

Hi, I can't sign in to my WLM at all. Everytime I get signed in, I get
disconnected immediately and it just keeps disconnecting after logged in
until I exit it.

Hello, I have the exact same issue and so far I have not seen a solutions to
this. I wonder what else can be done.

"Alphonso Kho" wrote:

> Hi, I can't sign in to my WLM at all. Everytime I get signed in, I get
> disconnected immediately and it just keeps disconnecting after logged in
> until I exit it.

Double check to make sure the date, time and time zone on your router AND on
your computer are correct. They need to be correct and they need to match.
Adjust them if necessary and see if that makes a difference for you.

"Alphonso Kho" wrote:

> Hi, I can't sign in to my WLM at all. Everytime I get signed in, I get
> disconnected immediately and it just keeps disconnecting after logged in
> until I exit it.

Greetings,

As a first step, you should try removing the local saved Messenger contact database which
will force it to rebuild your contacts from the server on the next startup.

To do so, head over the following folder;

For XP:
\Documents and Settings\username\Local Settings\Application Data\Microsoft\Windows Live
Contacts

For Vista/Win7
\Users\username\AppData\Local\Microsoft\Windows Live Contacts

Where username is your Windows username. Additionally, some of these folders will be hidden
by default, to see them simply press the
Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
After click OK, they should appear with the other folders.

You'll need to remove this Windows Live Contacts folder. After it's gone, restart Messenger
and try to sign in again.

If that doesn't help at all, knowing what Windows version you are using, and anything else
networking related you have setup (routers, firewall software, etc.) would be helpful.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Flav" <> wrote in message
news:8096DCCD-7375-4A3B-9869-...
> Hello, I have the exact same issue and so far I have not seen a solutions to
> this. I wonder what else can be done.
>
> "Alphonso Kho" wrote:
>
>> Hi, I can't sign in to my WLM at all. Everytime I get signed in, I get
>> disconnected immediately and it just keeps disconnecting after logged in
>> until I exit it.

Jonathan,
Thanks for responding to my question.
I followed the steps but after selecting to view the hidden folders, I could
not locate a folder named windows live contacts inside the microsift folder.
Could this be the problem?

I am using windows XP 2003

Regards,
Flav

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> As a first step, you should try removing the local saved Messenger contact database which
> will force it to rebuild your contacts from the server on the next startup.
>
> To do so, head over the following folder;
>
> For XP:
> \Documents and Settings\username\Local Settings\Application Data\Microsoft\Windows Live
> Contacts
>
> For Vista/Win7
> \Users\username\AppData\Local\Microsoft\Windows Live Contacts
>
> Where username is your Windows username. Additionally, some of these folders will be hidden
> by default, to see them simply press the
> Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
> then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
> After click OK, they should appear with the other folders.
>
> You'll need to remove this Windows Live Contacts folder. After it's gone, restart Messenger
> and try to sign in again.
>
> If that doesn't help at all, knowing what Windows version you are using, and anything else
> networking related you have setup (routers, firewall software, etc.) would be helpful.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "Flav" <> wrote in message
> news:8096DCCD-7375-4A3B-9869-...
> > Hello, I have the exact same issue and so far I have not seen a solutions to
> > this. I wonder what else can be done.
> >
> > "Alphonso Kho" wrote:
> >
> >> Hi, I can't sign in to my WLM at all. Everytime I get signed in, I get
> >> disconnected immediately and it just keeps disconnecting after logged in
> >> until I exit it.
>
>
> .
>

Hi,

Oh that's interesting, yes it certainly could be. So then this has never worked (so it's
never downloaded the contacts)?

Did you just install or Messenger, or what's the story there?

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Flav" <> wrote in message
news491384C-5326-4868-BD71-...
> Jonathan,
> Thanks for responding to my question.
> I followed the steps but after selecting to view the hidden folders, I could
> not locate a folder named windows live contacts inside the microsift folder.
> Could this be the problem?
>
> I am using windows XP 2003
>
> Regards,
> Flav
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings,
>>
>> As a first step, you should try removing the local saved Messenger contact database which
>> will force it to rebuild your contacts from the server on the next startup.
>>
>> To do so, head over the following folder;
>>
>> For XP:
>> \Documents and Settings\username\Local Settings\Application Data\Microsoft\Windows Live
>> Contacts
>>
>> For Vista/Win7
>> \Users\username\AppData\Local\Microsoft\Windows Live Contacts
>>
>> Where username is your Windows username. Additionally, some of these folders will be
>> hidden
>> by default, to see them simply press the
>> Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click
>> Tools,
>> then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
>> After click OK, they should appear with the other folders.
>>
>> You'll need to remove this Windows Live Contacts folder. After it's gone, restart
>> Messenger
>> and try to sign in again.
>>
>> If that doesn't help at all, knowing what Windows version you are using, and anything else
>> networking related you have setup (routers, firewall software, etc.) would be helpful.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>>
>> "Flav" <> wrote in message
>> news:8096DCCD-7375-4A3B-9869-...
>> > Hello, I have the exact same issue and so far I have not seen a solutions to
>> > this. I wonder what else can be done.
>> >
>> > "Alphonso Kho" wrote:
>> >
>> >> Hi, I can't sign in to my WLM at all. Everytime I get signed in, I get
>> >> disconnected immediately and it just keeps disconnecting after logged in
>> >> until I exit it.
>>
>>
>> .
>>

Our office is having the same issue with about 5 users.

We all use win 7 fully patched and Mcafee 4.5.

we also all go through the same ISA 2k6 box (doesnt work bypassing it either)

we all also go through the same user stack (which i verified has the correct
time zone)

we are seperated into teams of 5 and my team of 5 does not have this issue.

The team that is having the issue can log into another account from the same
machine and it works fine. we have deleted the contacts folder as suggested
and tried removing the msn/windowslive contacts regkey.

Any help with this would be great.

Thanks!

"Alphonso Kho" wrote:

> Hi, I can't sign in to my WLM at all. Everytime I get signed in, I get
> disconnected immediately and it just keeps disconnecting after logged in
> until I exit it.

"David" <> wrote in message
news:AB5C2E2D-CC97-426D-9174-...
> Our office is having the same issue with about 5 users.
>
> We all use win 7 fully patched and Mcafee 4.5.
>
> we also all go through the same ISA 2k6 box (doesnt work bypassing it
> either)
>
> we all also go through the same user stack (which i verified has the
> correct
> time zone)
>
> we are seperated into teams of 5 and my team of 5 does not have this
> issue.
>
> The team that is having the issue can log into another account from the
> same
> machine and it works fine. we have deleted the contacts folder as
> suggested
> and tried removing the msn/windowslive contacts regkey.
>

> Any help with this would be great.


Have you tried getting troubleshooting logs for each case and comparing them
for essential differences?

Otherwise, assuming the problem is networking I would try tracing with
WireShark. I think Fiddler2 could also be used if you set up the proxy
correctly. If the problem seems more to be with permissions ProcMon
would be a good tool to do the comparison with.


Good luck

Robert Aldwinckle
---


>
> Thanks!
>
> "Alphonso Kho" wrote:
>
>> Hi, I can't sign in to my WLM at all. Everytime I get signed in, I get
>> disconnected immediately and it just keeps disconnecting after logged in
>> until I exit it.

Resolution found!!!!

i did some more searching on these forums and found some users with same
issue. they said they were able to log in under invis and not get kicked off
immediately. another user said it seemed to start happenning after he
created a group. well our 5 users that were having the issues had created a
group. had them delete the group and everyone is working perfectly now!

thanks! hope this will help some others.

"Robert Aldwinckle" wrote:

>
> "David" <> wrote in message
> news:AB5C2E2D-CC97-426D-9174-...
> > Our office is having the same issue with about 5 users.
> >
> > We all use win 7 fully patched and Mcafee 4.5.
> >
> > we also all go through the same ISA 2k6 box (doesnt work bypassing it
> > either)
> >
> > we all also go through the same user stack (which i verified has the
> > correct
> > time zone)
> >
> > we are seperated into teams of 5 and my team of 5 does not have this
> > issue.
> >
> > The team that is having the issue can log into another account from the
> > same
> > machine and it works fine. we have deleted the contacts folder as
> > suggested
> > and tried removing the msn/windowslive contacts regkey.
> >
>
> > Any help with this would be great.
>
>
> Have you tried getting troubleshooting logs for each case and comparing them
> for essential differences?
>
> Otherwise, assuming the problem is networking I would try tracing with
> WireShark. I think Fiddler2 could also be used if you set up the proxy
> correctly. If the problem seems more to be with permissions ProcMon
> would be a good tool to do the comparison with.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
> >
> > Thanks!
> >
> > "Alphonso Kho" wrote:
> >
> >> Hi, I can't sign in to my WLM at all. Everytime I get signed in, I get
> >> disconnected immediately and it just keeps disconnecting after logged in
> >> until I exit it.
>
> .
>