Gateway System Recovery

Hello,

I'm trying to do a system recovery for a friend. She has a gateway computer.
I forgot the model. Gateway suggested I try one of the following steps.
http://support.gateway.com/s/softwar...15910su9.shtml
or
http://support.gateway.com/s/softwar...418su534.shtml
She is in another state so it's very difficult to do over the phone since
basically it's like being blindfolded. Her computer is messed up so it looks
like recovering using link one is out of the question. So my question is if
I have her use the link 2 which requires the disc, how should I have her do
the recovery? When it comes time to select what kind of partition to create
which do I select? Format partition? She is the kind of person who is not
familiar with computers and gets aggrivated pretty easily so I'm trying to
do this as easy as possible. Any suggestions would be much appreciated.
Thanks to all!

Brandon

"kingbee14" <> wrote in message
news:u2b$...
> Hello,
>
> I'm trying to do a system recovery for a friend. She has a gateway
> computer. I forgot the model. Gateway suggested I try one of the following
> steps.
> http://support.gateway.com/s/softwar...15910su9.shtml
> or
> http://support.gateway.com/s/softwar...418su534.shtml
> She is in another state so it's very difficult to do over the phone since
> basically it's like being blindfolded. Her computer is messed up so it
> looks like recovering using link one is out of the question. So my
> question is if I have her use the link 2 which requires the disc, how
> should I have her do the recovery? When it comes time to select what kind
> of partition to create which do I select? Format partition? She is the
> kind of person who is not familiar with computers and gets aggrivated
> pretty easily so I'm trying to do this as easy as possible. Any
> suggestions would be much appreciated. Thanks to all!
>
> Brandon
>

Is it by chance still under warranty? If so, have her contact Gateway for
the warranty repair procedure.

If the hard drive isn't trashed, there's a third option, depending on the
model. On my Gateway notebook (before the HDD crashed), there was an F8
option at boot up. As soon as the Gateway splash screen comes up, press F8
repeatedly until the Recovery Options screen comes up.
Find out what model number she has, go to Gateway's site, and download the
manual for that model. There will be a section in there on how to restore to
factory condition if Windows doesn't start. This is assuming that there is a
Recovery partition on her HDD from the factory.

If she has virtually no knowledge of computers and doesn't have the patience
to follow instructions over the phone, she may be better off bringing it to
a local repair place. Stay away from the assembly line stores such as Best
Buy. Local shops generally are cheaper and do a better job. Or you could
make a weekend trip to visit her and fix it yourself.

Before you undertake any of the steps listed in your post, be sure to have
the Gateway Operating System disk and the Drivers disk for her machine. If
you have the OS disk, but not the Drivers, download the drivers from Gateway
and burn them to a CD. You'll need that after the OS has been installed and
running. If there is anything on the HDD she needs, she/you'll need to save
it externally before starting any kind of recovery.

But, let's assume the PC still boots. Has it been scanned for viruses and
other malware, and if anything was found, has it been taken care of? What
kind of problem(s) does the PC exhibit? Is she getting any error messages?
There are a few things to try before undertaking the task of a complete
reinstallation. Did she install any new software or hardware that caused the
PC to start acting erratically? Has Windows' System Restore been tried? If
she can't get into normal mode, will the PC boot to safe mode or safe mode
with command prompt?

That weekend visit's looking better all the time, isn't it?

SC Tom

Hello Brandon,

You mªy want to read the following:

<http://www.teamviewer.com/>

It's free for non-comme�cial use



Ǝиçεl
◕‿◕
-=-



"kingbee14" wrote:

> Hello,
>
> I'm trying to do a system recovery for a friend. She has a gateway computer.
> I forgot the model. Gateway suggested I try one of the following steps.
> http://support.gateway.com/s/softwar...15910su9.shtml
> or
> http://support.gateway.com/s/softwar...418su534.shtml
> She is in another state so it's very difficult to do over the phone since
> basically it's like being blindfolded. Her computer is messed up so it looks
> like recovering using link one is out of the question. So my question is if
> I have her use the link 2 which requires the disc, how should I have her do
> the recovery? When it comes time to select what kind of partition to create
> which do I select? Format partition? She is the kind of person who is not
> familiar with computers and gets aggrivated pretty easily so I'm trying to
> do this as easy as possible. Any suggestions would be much appreciated.
> Thanks to all!
>
> Brandon
>
>
>

I want to thank you for your reply! It's not a bad idea to have someone
local help her with the recovery. Pretty much the computer has been running
strange lately. We uninstalled AVG and part of it still remains on the
computer. Also there are some other issues. Since I am in Ca. and her in Fl
it's hard guiding over the phone. But I wanted to thank you for the reply
again! Take care

Brandon

"SC Tom" <> wrote in message
news:O%...
>
> "kingbee14" <> wrote in message
> news:u2b$...
>> Hello,
>>
>> I'm trying to do a system recovery for a friend. She has a gateway
>> computer. I forgot the model. Gateway suggested I try one of the
>> following steps.
>> http://support.gateway.com/s/softwar...15910su9.shtml
>> or
>> http://support.gateway.com/s/softwar...418su534.shtml
>> She is in another state so it's very difficult to do over the phone since
>> basically it's like being blindfolded. Her computer is messed up so it
>> looks like recovering using link one is out of the question. So my
>> question is if I have her use the link 2 which requires the disc, how
>> should I have her do the recovery? When it comes time to select what kind
>> of partition to create which do I select? Format partition? She is the
>> kind of person who is not familiar with computers and gets aggrivated
>> pretty easily so I'm trying to do this as easy as possible. Any
>> suggestions would be much appreciated. Thanks to all!
>>
>> Brandon
>>
>
> Is it by chance still under warranty? If so, have her contact Gateway for
> the warranty repair procedure.
>
> If the hard drive isn't trashed, there's a third option, depending on the
> model. On my Gateway notebook (before the HDD crashed), there was an F8
> option at boot up. As soon as the Gateway splash screen comes up, press F8
> repeatedly until the Recovery Options screen comes up.
> Find out what model number she has, go to Gateway's site, and download the
> manual for that model. There will be a section in there on how to restore
> to factory condition if Windows doesn't start. This is assuming that there
> is a Recovery partition on her HDD from the factory.
>
> If she has virtually no knowledge of computers and doesn't have the
> patience to follow instructions over the phone, she may be better off
> bringing it to a local repair place. Stay away from the assembly line
> stores such as Best Buy. Local shops generally are cheaper and do a better
> job. Or you could make a weekend trip to visit her and fix it yourself.
>
> Before you undertake any of the steps listed in your post, be sure to have
> the Gateway Operating System disk and the Drivers disk for her machine. If
> you have the OS disk, but not the Drivers, download the drivers from
> Gateway and burn them to a CD. You'll need that after the OS has been
> installed and running. If there is anything on the HDD she needs,
> she/you'll need to save it externally before starting any kind of
> recovery.
>
> But, let's assume the PC still boots. Has it been scanned for viruses and
> other malware, and if anything was found, has it been taken care of? What
> kind of problem(s) does the PC exhibit? Is she getting any error messages?
> There are a few things to try before undertaking the task of a complete
> reinstallation. Did she install any new software or hardware that caused
> the PC to start acting erratically? Has Windows' System Restore been
> tried? If she can't get into normal mode, will the PC boot to safe mode or
> safe mode with command prompt?
>
> That weekend visit's looking better all the time, isn't it?
>
> SC Tom
>
>

So much for the weekend visit! That would definitely be a long flight or
drive. Plus it would be a heck of a lot cheaper to buy 2 or 3 new computers
than pay airline fare!

Did you look into Team Viewer http://www.teamviewer.com/ as another reader
posted? That may be another option, if her PC is running well enough to
install it.

SC Tom

"kingbee14" <> wrote in message
news:...
>I want to thank you for your reply! It's not a bad idea to have someone
> local help her with the recovery. Pretty much the computer has been
> running
> strange lately. We uninstalled AVG and part of it still remains on the
> computer. Also there are some other issues. Since I am in Ca. and her in
> Fl
> it's hard guiding over the phone. But I wanted to thank you for the reply
> again! Take care
>
> Brandon
>
> "SC Tom" <> wrote in message
> news:O%...
>>
>> "kingbee14" <> wrote in message
>> news:u2b$...
>>> Hello,
>>>
>>> I'm trying to do a system recovery for a friend. She has a gateway
>>> computer. I forgot the model. Gateway suggested I try one of the
>>> following steps.
>>> http://support.gateway.com/s/softwar...15910su9.shtml
>>> or
>>> http://support.gateway.com/s/softwar...418su534.shtml
>>> She is in another state so it's very difficult to do over the phone
>>> since basically it's like being blindfolded. Her computer is messed up
>>> so it looks like recovering using link one is out of the question. So my
>>> question is if I have her use the link 2 which requires the disc, how
>>> should I have her do the recovery? When it comes time to select what
>>> kind of partition to create which do I select? Format partition? She is
>>> the kind of person who is not familiar with computers and gets
>>> aggrivated pretty easily so I'm trying to do this as easy as possible.
>>> Any suggestions would be much appreciated. Thanks to all!
>>>
>>> Brandon
>>>
>>
>> Is it by chance still under warranty? If so, have her contact Gateway for
>> the warranty repair procedure.
>>
>> If the hard drive isn't trashed, there's a third option, depending on the
>> model. On my Gateway notebook (before the HDD crashed), there was an F8
>> option at boot up. As soon as the Gateway splash screen comes up, press
>> F8 repeatedly until the Recovery Options screen comes up.
>> Find out what model number she has, go to Gateway's site, and download
>> the manual for that model. There will be a section in there on how to
>> restore to factory condition if Windows doesn't start. This is assuming
>> that there is a Recovery partition on her HDD from the factory.
>>
>> If she has virtually no knowledge of computers and doesn't have the
>> patience to follow instructions over the phone, she may be better off
>> bringing it to a local repair place. Stay away from the assembly line
>> stores such as Best Buy. Local shops generally are cheaper and do a
>> better job. Or you could make a weekend trip to visit her and fix it
>> yourself.
>>
>> Before you undertake any of the steps listed in your post, be sure to
>> have the Gateway Operating System disk and the Drivers disk for her
>> machine. If you have the OS disk, but not the Drivers, download the
>> drivers from Gateway and burn them to a CD. You'll need that after the OS
>> has been installed and running. If there is anything on the HDD she
>> needs, she/you'll need to save it externally before starting any kind of
>> recovery.
>>
>> But, let's assume the PC still boots. Has it been scanned for viruses and
>> other malware, and if anything was found, has it been taken care of? What
>> kind of problem(s) does the PC exhibit? Is she getting any error
>> messages? There are a few things to try before undertaking the task of a
>> complete reinstallation. Did she install any new software or hardware
>> that caused the PC to start acting erratically? Has Windows' System
>> Restore been tried? If she can't get into normal mode, will the PC boot
>> to safe mode or safe mode with command prompt?
>>
>> That weekend visit's looking better all the time, isn't it?
>>
>> SC Tom
>>
>>
>