I have spent hours on chat with the Gateway tech people overseas, and it has led to nothing but frustration. They won't answer direct questions, just send links to factory recover documents. But OBVIOUSLY, that is my last resort. They claim there is no other option, but I figured I would try and post here, hoping that there is someone out there who actually knows what's going on. And sorry, but, speaks fluent english!!!
I installed a few programs - AVG, Cakewalk/Sonic and a piece of hardware - a breakout box made by Delta for music stuff. I believe a driver was installed for that.
Now...my computer shuts down spontaneously. Won't come out of hibernation, and prompts safe mode at start up. The error message is thus:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80055E4A30
BCP3: FFFFFA80087182D0
BCP4: FFFFFA80058EA850
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini101209-01.dmp
C:\Users\phaedra tree\AppData\Local\Temp\WER-42432-0.sysdata.xml
C:\Users\phaedra tree\AppData\Local\Temp\WERE761.tmp.version.txt
Is it HOPELESS? Is Factory Recovery my only option?? Thanks for ANY help you can give me folks. And let me know if you need more infomration.
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