Genuine Windows ActiveX NOT Listed as Add-On

In the past month my Windows Update has stopped working. I get the dreaded:

Validation Incomplete: Unable to Perform Validation[0x80080299]

Both of the following hotfixes/updates are reported as sucessfully installed
when I review my update history in Windows Update:

Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Notification (KB905474)

However, when I go to Tools/Manage Add-ons, the Windows Genuine Validation
Tool is not listed AT ALL. I know it has to be there and enabled from all
the posts I've read. (Plus, it's there on my three other computers that are
updating fine.) I've gone to the Windows Genuine Validation site and the
ActiveX bar does not appear. So I use the alternate method and get
"Validation Not Completed: ActiveX Error". When I use the diagnostics,
everything passes (active scripting, activex enabled) until it gets to
Microsoft ActiveX controls loading and it stays stuck on "checking" forever
and goes no further. I have checked my security settings, uninstalled my
Zone Alarm firewall/antivirus/antispyware, tried to register
LegitCheckControl.dll manually with regsrv32 (it says it succeeds), deleted
my temp internet files, and on and on and on.....

It is obvious to me that the problem is that the LegitCheckControl.dll is
not properly being registered with IE6 to communicate with the validation
servers. What to do??? I'm at wit's end.

Something I find strange is that there is no Windows Genuine Advantage
folder under \Documents and Settings\All Users\Application Data.

Any answers for this poor tired soul? Thanks.

Pete

Locate the file:

C:\ Documents and Settings\All Users\Application Data\Windows Genuine
Advantage\data\data.dat

and delete it. Reboot, send your browser to
http://www.microsoft.com/genuine/
and click "Validate Windows".

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

---------------------------------------------------------------------------*---------------------------------

"Pete Beach" wrote:

| In the past month my Windows Update has stopped working. I get the dreaded:
|
| Validation Incomplete: Unable to Perform Validation[0x80080299]
|
| Both of the following hotfixes/updates are reported as sucessfully installed
| when I review my update history in Windows Update:
|
| Windows Genuine Advantage Validation Tool (KB892130)
| Windows Genuine Advantage Notification (KB905474)
|
| However, when I go to Tools/Manage Add-ons, the Windows Genuine Validation
| Tool is not listed AT ALL. I know it has to be there and enabled from all
| the posts I've read. (Plus, it's there on my three other computers that are
| updating fine.) I've gone to the Windows Genuine Validation site and the
| ActiveX bar does not appear. So I use the alternate method and get
| "Validation Not Completed: ActiveX Error". When I use the diagnostics,
| everything passes (active scripting, activex enabled) until it gets to
| Microsoft ActiveX controls loading and it stays stuck on "checking" forever
| and goes no further. I have checked my security settings, uninstalled my
| Zone Alarm firewall/antivirus/antispyware, tried to register
| LegitCheckControl.dll manually with regsrv32 (it says it succeeds), deleted
| my temp internet files, and on and on and on.....
|
| It is obvious to me that the problem is that the LegitCheckControl.dll is
| not properly being registered with IE6 to communicate with the validation
| servers. What to do??? I'm at wit's end.
|
| Something I find strange is that there is no Windows Genuine Advantage
| folder under \Documents and Settings\All Users\Application Data.
|
| Any answers for this poor tired soul? Thanks.
|
| Pete

Thanks Carey. But as I stated in my original post, there was no Windows
Genuine Advantage folder in:

C: \ Documents and Settings\All Users\Application Data\

which I knew was a problem. There is an Office Genuine Advantage folder in
this directory, but no Windows Genuine Advantage folder.

I've been to the Validate Windows site about 50 times in the last three
weeks hoping I've tweaked something that would trigger the ActiveX component
to load into the browser. It doesn't and whenever I use the "alternate
method" it gives me the "Validation Not Completed: ActiveX Error" and the
diagnostics site always stalls on "Checking" Microsoft ActiveX controls
loading. (All the tests before that pass.)

I've scoured web sites for info. Not meaning to offend, but please re-read
my post if you don't mind and you'll see what I've done.

Thanks.

"Carey Frisch [MVP]" <> wrote in message
news:%...
> Locate the file:
>
> C:\ Documents and Settings\All Users\Application Data\Windows Genuine
> Advantage\data\data.dat
>
> and delete it. Reboot, send your browser to
> http://www.microsoft.com/genuine/
> and click "Validate Windows".
>
> --
> Carey Frisch
> Microsoft MVP
> Windows - Shell/User
>
> Enjoy all the benefits of genuine Microsoft software:
> http://www.microsoft.com/genuine/default.mspx
>
> ---------------------------------------------------------------------------*---------------------------------
>
> "Pete Beach" wrote:
>
> | In the past month my Windows Update has stopped working. I get the
> dreaded:
> |
> | Validation Incomplete: Unable to Perform Validation[0x80080299]
> |
> | Both of the following hotfixes/updates are reported as sucessfully
> installed
> | when I review my update history in Windows Update:
> |
> | Windows Genuine Advantage Validation Tool (KB892130)
> | Windows Genuine Advantage Notification (KB905474)
> |
> | However, when I go to Tools/Manage Add-ons, the Windows Genuine
> Validation
> | Tool is not listed AT ALL. I know it has to be there and enabled from
> all
> | the posts I've read. (Plus, it's there on my three other computers that
> are
> | updating fine.) I've gone to the Windows Genuine Validation site and the
> | ActiveX bar does not appear. So I use the alternate method and get
> | "Validation Not Completed: ActiveX Error". When I use the diagnostics,
> | everything passes (active scripting, activex enabled) until it gets to
> | Microsoft ActiveX controls loading and it stays stuck on "checking"
> forever
> | and goes no further. I have checked my security settings, uninstalled my
> | Zone Alarm firewall/antivirus/antispyware, tried to register
> | LegitCheckControl.dll manually with regsrv32 (it says it succeeds),
> deleted
> | my temp internet files, and on and on and on.....
> |
> | It is obvious to me that the problem is that the LegitCheckControl.dll
> is
> | not properly being registered with IE6 to communicate with the
> validation
> | servers. What to do??? I'm at wit's end.
> |
> | Something I find strange is that there is no Windows Genuine Advantage
> | folder under \Documents and Settings\All Users\Application Data.
> |
> | Any answers for this poor tired soul? Thanks.
> |
> | Pete
>

Pete Beach <> wrote:

> the diagnostics site always stalls on "Checking"
> Microsoft ActiveX controls loading. (All the tests before that pass.)

So this suggests that:
either - you have third-party "security" applications blocking the loading
of ActiveX controls;
or - you have configured IE not to load ActiveX controls;
or - you are running IE with reduced rights (non-administrator).

Another site for testing whether you have your PC correctly configured to
load and run ActiveX controls is at
http://www.pcpitstop.com/testax.asp

--
Robin Walker [MVP Networking]

Please download and install the following direct download of the WGA file. Afterward, restart your computer and hopefully the issue
will be resolved.
http://go.microsoft.com/fwlink/?linkid=69498

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

---------------------------------------------------------------------------*---------------------------------

"Pete Beach" wrote:

| Thanks Carey. But as I stated in my original post, there was no Windows
| Genuine Advantage folder in:
|
| C: \ Documents and Settings\All Users\Application Data\
|
| which I knew was a problem. There is an Office Genuine Advantage folder in
| this directory, but no Windows Genuine Advantage folder.
|
| I've been to the Validate Windows site about 50 times in the last three
| weeks hoping I've tweaked something that would trigger the ActiveX component
| to load into the browser. It doesn't and whenever I use the "alternate
| method" it gives me the "Validation Not Completed: ActiveX Error" and the
| diagnostics site always stalls on "Checking" Microsoft ActiveX controls
| loading. (All the tests before that pass.)
|
| I've scoured web sites for info. Not meaning to offend, but please re-read
| my post if you don't mind and you'll see what I've done.
|
| Thanks.

Hi Robin:

Yes, I would agree. However, this is just not the case.

1. I started out by shutting down my Zone Alarm and manually installing the
KB905474 update. Then I uninstalled Zone Alarm altogether and still no luck.

2. I have checked and rechecked the IE security settings for ActiveX hoping
for something to work. I know them pretty well but no luck. Set to Medium
and then became more liberal such as enabling signed ActiveX controls
instead of just prompting.

3. I know that site also (http://www.pcpitstop.com/testax.asp) and my
browser works perfectly with it. Just tried it again and it works fine.
Loading ActiveX and scripting.

Thanks for your help. But I've been down these roads multiple times before.


"Robin Walker [MVP]" <> wrote in message
news:%...
> Pete Beach <> wrote:
>
>> the diagnostics site always stalls on "Checking"
>> Microsoft ActiveX controls loading. (All the tests before that pass.)
>
> So this suggests that:
> either - you have third-party "security" applications blocking the loading
> of ActiveX controls;
> or - you have configured IE not to load ActiveX controls;
> or - you are running IE with reduced rights (non-administrator).
>
> Another site for testing whether you have your PC correctly configured to
> load and run ActiveX controls is at
> http://www.pcpitstop.com/testax.asp
>
> --
> Robin Walker [MVP Networking]
>
>

Hi Carey:

See previous post to Robin. Have installed this hotfix manually at least 5
times now. Still no ActiveX control seen in the Manage Add-ons of IE6.

Thanks.

"Carey Frisch [MVP]" <> wrote in message
news:...
> Please download and install the following direct download of the WGA file.
> Afterward, restart your computer and hopefully the issue
> will be resolved.
> http://go.microsoft.com/fwlink/?linkid=69498
>
> --
> Carey Frisch
> Microsoft MVP
> Windows - Shell/User
>
> Enjoy all the benefits of genuine Microsoft software:
> http://www.microsoft.com/genuine/default.mspx
>
> ---------------------------------------------------------------------------*---------------------------------
>
> "Pete Beach" wrote:
>
> | Thanks Carey. But as I stated in my original post, there was no Windows
> | Genuine Advantage folder in:
> |
> | C: \ Documents and Settings\All Users\Application Data\
> |
> | which I knew was a problem. There is an Office Genuine Advantage folder
> in
> | this directory, but no Windows Genuine Advantage folder.
> |
> | I've been to the Validate Windows site about 50 times in the last three
> | weeks hoping I've tweaked something that would trigger the ActiveX
> component
> | to load into the browser. It doesn't and whenever I use the "alternate
> | method" it gives me the "Validation Not Completed: ActiveX Error" and
> the
> | diagnostics site always stalls on "Checking" Microsoft ActiveX controls
> | loading. (All the tests before that pass.)
> |
> | I've scoured web sites for info. Not meaning to offend, but please
> re-read
> | my post if you don't mind and you'll see what I've done.
> |
> | Thanks.
>

Pete Beach <> wrote:

> 3. I know that site also (http://www.pcpitstop.com/testax.asp) and my
> browser works perfectly with it. Just tried it again and it works
> fine. Loading ActiveX and scripting.

If you now delete the ActiveX add-on from your PC (using Manage Add-ons),
can your browser still reload it afresh?

--
Robin Walker [MVP Networking]

Pete Beach <> wrote:

> See previous post to Robin. Have installed this hotfix manually at
> least 5 times now. Still no ActiveX control seen in the Manage
> Add-ons of IE6.

Please post the contents of
C:\WINDOWS\WgaNotify.log

--
Robin Walker [MVP Networking]

Good idea. I think I used this site long time ago and for all I know, it's
still installed from way back when. Can you tell me which control in the
list is the pcpitstop test control? I can't immediately recognize it.

And how do you delete it from within Manage Add-ons? I can see where you
enable/disable but not delete. Do I need to use an ActiveX manager?


"Robin Walker [MVP]" <> wrote in message
news:...
> Pete Beach <> wrote:
>
>> 3. I know that site also (http://www.pcpitstop.com/testax.asp) and my
>> browser works perfectly with it. Just tried it again and it works
>> fine. Loading ActiveX and scripting.
>
> If you now delete the ActiveX add-on from your PC (using Manage Add-ons),
> can your browser still reload it afresh?
>
> --
> Robin Walker [MVP Networking]
>
>