I get an error 80048820 when I try to login to MSN

It happened on MSN 2009 only.
I have Googled for many times, but no any solution suitable for me. (Eg.
Change the system time, Clean the "Check for server certificate revocation"
checkbox and Register some DLL)
I read the MSN Messenger Log and I found something that seem like the point
of problem.
Can anyone help me, please?
======================================
[18:53:40.81] 0c40 Messenger: Zone_HotmailService
CHotmailService::OnLogonToService> Request = 1, Service =
messengerclear.live.com, hrResponse = 0x80048820
[18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
CMNSNet::AuthorizationResponse@01F08D28: Canceling login due to failure to
build USR challenge response, hr=0x80048820
[18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
CMNSNet:isconnectInternal@01F08D28: called with hrDisconnect = 0x80048820
[18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
CMNSNet::ChangeStateMachineState: MNS_AUTHENTICATING_CHALLENGED =>
MNS_DISCONNECTING
[18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
CHotmailService::ContinuePlatformAuthentication> Completed with hr =
0x80048820
========================================

Greetings,

As a starting point, try going to http://account.live.com in Internet Explorer and attempting
to sign-in. Messenger uses the same interface as IE, so it may become quickly apparent what
the problem is when you do that.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Mandostoak" <> wrote in message news:#...
> It happened on MSN 2009 only.
> I have Googled for many times, but no any solution suitable for me. (Eg. Change the system
> time, Clean the "Check for server certificate revocation" checkbox and Register some DLL)
> I read the MSN Messenger Log and I found something that seem like the point of problem.
> Can anyone help me, please?
> ======================================
> [18:53:40.81] 0c40 Messenger: Zone_HotmailService
> CHotmailService::OnLogonToService> Request = 1, Service = messengerclear.live.com,
> hrResponse = 0x80048820
> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
> CMNSNet::AuthorizationResponse@01F08D28: Canceling login due to failure to build USR
> challenge response, hr=0x80048820
> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
> CMNSNet:isconnectInternal@01F08D28: called with hrDisconnect = 0x80048820
> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
> CMNSNet::ChangeStateMachineState: MNS_AUTHENTICATING_CHALLENGED => MNS_DISCONNECTING
> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
> CHotmailService::ContinuePlatformAuthentication> Completed with hr = 0x80048820
> ========================================

I have tried to go to the website below, it listed all the Windows Live ID I
use to sign in to the MSN Messenger before. I clicked on one of my ID and I
signed in successfully.
So what the problem with my computer? Thank you very much

"Jonathan Kay [MVP]" <> wrote in message
news:%...
> Greetings,
>
> As a starting point, try going to http://account.live.com in Internet
> Explorer and attempting to sign-in. Messenger uses the same interface as
> IE, so it may become quickly apparent what the problem is when you do
> that.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2008 Jonathan Kay - If redistributing, you must include this signature
> or citation
> --
>
>
> "Mandostoak" <> wrote in message
> news:#...
>> It happened on MSN 2009 only.
>> I have Googled for many times, but no any solution suitable for me. (Eg.
>> Change the system time, Clean the "Check for server certificate
>> revocation" checkbox and Register some DLL)
>> I read the MSN Messenger Log and I found something that seem like the
>> point of problem.
>> Can anyone help me, please?
>> ======================================
>> [18:53:40.81] 0c40 Messenger: Zone_HotmailService
>> CHotmailService::OnLogonToService> Request = 1, Service =
>> messengerclear.live.com, hrResponse = 0x80048820
>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>> CMNSNet::AuthorizationResponse@01F08D28: Canceling login due to failure
>> to build USR challenge response, hr=0x80048820
>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>> CMNSNet:isconnectInternal@01F08D28: called with hrDisconnect =
>> 0x80048820
>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>> CMNSNet::ChangeStateMachineState: MNS_AUTHENTICATING_CHALLENGED =>
>> MNS_DISCONNECTING
>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>> CHotmailService::ContinuePlatformAuthentication> Completed with hr =
>> 0x80048820
>> ========================================
>
>

So is it an incurable problem? Now Outlook Connect, Live Mail, Any version
of Messenger...and Any MS's software which need to sign-in with Windows Live
ID can't work on my computer!
How can I fix the problem without reinstall Windows????

"Mandostoak" <> wrote in message
news:...
>I have tried to go to the website below, it listed all the Windows Live ID
>I use to sign in to the MSN Messenger before. I clicked on one of my ID
>and I signed in successfully.
> So what the problem with my computer? Thank you very much
>
> "Jonathan Kay [MVP]" <> wrote in message
> news:%...
>> Greetings,
>>
>> As a starting point, try going to http://account.live.com in Internet
>> Explorer and attempting to sign-in. Messenger uses the same interface as
>> IE, so it may become quickly apparent what the problem is when you do
>> that.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2008 Jonathan Kay - If redistributing, you must include this
>> signature or citation
>> --
>>
>>
>> "Mandostoak" <> wrote in message
>> news:#...
>>> It happened on MSN 2009 only.
>>> I have Googled for many times, but no any solution suitable for me. (Eg.
>>> Change the system time, Clean the "Check for server certificate
>>> revocation" checkbox and Register some DLL)
>>> I read the MSN Messenger Log and I found something that seem like the
>>> point of problem.
>>> Can anyone help me, please?
>>> ======================================
>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailService
>>> CHotmailService::OnLogonToService> Request = 1, Service =
>>> messengerclear.live.com, hrResponse = 0x80048820
>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>> CMNSNet::AuthorizationResponse@01F08D28: Canceling login due to failure
>>> to build USR challenge response, hr=0x80048820
>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>> CMNSNet:isconnectInternal@01F08D28: called with hrDisconnect =
>>> 0x80048820
>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>> CMNSNet::ChangeStateMachineState: MNS_AUTHENTICATING_CHALLENGED =>
>>> MNS_DISCONNECTING
>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>> CHotmailService::ContinuePlatformAuthentication> Completed with hr =
>>> 0x80048820
>>> ========================================
>>
>>
>

I created a new Windows user a/c on my computer, then I sign-in to MSN
Messenger on the new user desktop. I found I can sign in to MSN without any
problem.
So what's the problem with my Windows User Account?
I am running Vista Ultimate, is that any solution suitable for me?
"Mandostoak" <> wrote in message
news:...
> So is it an incurable problem? Now Outlook Connect, Live Mail, Any version
> of Messenger...and Any MS's software which need to sign-in with Windows
> Live ID can't work on my computer!
> How can I fix the problem without reinstall Windows????
>
> "Mandostoak" <> wrote in message
> news:...
>>I have tried to go to the website below, it listed all the Windows Live ID
>>I use to sign in to the MSN Messenger before. I clicked on one of my ID
>>and I signed in successfully.
>> So what the problem with my computer? Thank you very much
>>
>> "Jonathan Kay [MVP]" <> wrote in message
>> news:%...
>>> Greetings,
>>>
>>> As a starting point, try going to http://account.live.com in Internet
>>> Explorer and attempting to sign-in. Messenger uses the same interface
>>> as IE, so it may become quickly apparent what the problem is when you do
>>> that.
>>>
>>> --
>>> Jonathan Kay
>>> Microsoft MVP - Windows Live Messenger
>>> MSN Messenger/Windows Messenger
>>> MessengerGeek Blog: http://www.messengergeek.com
>>> Messenger Resources: http://messenger.jonathankay.com
>>> (c) 2008 Jonathan Kay - If redistributing, you must include this
>>> signature or citation
>>> --
>>>
>>>
>>> "Mandostoak" <> wrote in message
>>> news:#...
>>>> It happened on MSN 2009 only.
>>>> I have Googled for many times, but no any solution suitable for me.
>>>> (Eg. Change the system time, Clean the "Check for server certificate
>>>> revocation" checkbox and Register some DLL)
>>>> I read the MSN Messenger Log and I found something that seem like the
>>>> point of problem.
>>>> Can anyone help me, please?
>>>> ======================================
>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailService
>>>> CHotmailService::OnLogonToService> Request = 1, Service =
>>>> messengerclear.live.com, hrResponse = 0x80048820
>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>> CMNSNet::AuthorizationResponse@01F08D28: Canceling login due to failure
>>>> to build USR challenge response, hr=0x80048820
>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>> CMNSNet:isconnectInternal@01F08D28: called with hrDisconnect =
>>>> 0x80048820
>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>> CMNSNet::ChangeStateMachineState: MNS_AUTHENTICATING_CHALLENGED =>
>>>> MNS_DISCONNECTING
>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>> CHotmailService::ContinuePlatformAuthentication> Completed with hr =
>>>> 0x80048820
>>>> ========================================
>>>
>>>
>>
>

Change the Password and empty the cookies and see if it will work. Most likely a
corrupt password

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Mandostoak" <> wrote in message
news:...
>I created a new Windows user a/c on my computer, then I sign-in to MSN Messenger on
>the new user desktop. I found I can sign in to MSN without any problem.
> So what's the problem with my Windows User Account?
> I am running Vista Ultimate, is that any solution suitable for me?
> "Mandostoak" <> wrote in message
> news:...
>> So is it an incurable problem? Now Outlook Connect, Live Mail, Any version of
>> Messenger...and Any MS's software which need to sign-in with Windows Live ID
>> can't work on my computer!
>> How can I fix the problem without reinstall Windows????
>>
>> "Mandostoak" <> wrote in message
>> news:...
>>>I have tried to go to the website below, it listed all the Windows Live ID I use
>>>to sign in to the MSN Messenger before. I clicked on one of my ID and I signed in
>>>successfully.
>>> So what the problem with my computer? Thank you very much
>>>
>>> "Jonathan Kay [MVP]" <> wrote in message
>>> news:%...
>>>> Greetings,
>>>>
>>>> As a starting point, try going to http://account.live.com in Internet Explorer
>>>> and attempting to sign-in. Messenger uses the same interface as IE, so it may
>>>> become quickly apparent what the problem is when you do that.
>>>>
>>>> --
>>>> Jonathan Kay
>>>> Microsoft MVP - Windows Live Messenger
>>>> MSN Messenger/Windows Messenger
>>>> MessengerGeek Blog: http://www.messengergeek.com
>>>> Messenger Resources: http://messenger.jonathankay.com
>>>> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or
>>>> citation
>>>> --
>>>>
>>>>
>>>> "Mandostoak" <> wrote in message
>>>> news:#...
>>>>> It happened on MSN 2009 only.
>>>>> I have Googled for many times, but no any solution suitable for me. (Eg.
>>>>> Change the system time, Clean the "Check for server certificate revocation"
>>>>> checkbox and Register some DLL)
>>>>> I read the MSN Messenger Log and I found something that seem like the point of
>>>>> problem.
>>>>> Can anyone help me, please?
>>>>> ======================================
>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailService
>>>>> CHotmailService::OnLogonToService> Request = 1, Service =
>>>>> messengerclear.live.com, hrResponse = 0x80048820
>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>>> CMNSNet::AuthorizationResponse@01F08D28: Canceling login due to failure to
>>>>> build USR challenge response, hr=0x80048820
>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>>> CMNSNet:isconnectInternal@01F08D28: called with hrDisconnect = 0x80048820
>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>>> CMNSNet::ChangeStateMachineState: MNS_AUTHENTICATING_CHALLENGED =>
>>>>> MNS_DISCONNECTING
>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>>> CHotmailService::ContinuePlatformAuthentication> Completed with hr =
>>>>> 0x80048820
>>>>> ========================================
>>>>
>>>>
>>>
>>
>

Thank you for your suggestion, but it don't work for me...
"Peter Foldes" <> wrote in message
news:%...
> Change the Password and empty the cookies and see if it will work. Most
> likely a corrupt password
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Mandostoak" <> wrote in message
> news:...
>>I created a new Windows user a/c on my computer, then I sign-in to MSN
>>Messenger on the new user desktop. I found I can sign in to MSN without
>>any problem.
>> So what's the problem with my Windows User Account?
>> I am running Vista Ultimate, is that any solution suitable for me?
>> "Mandostoak" <> wrote in message
>> news:...
>>> So is it an incurable problem? Now Outlook Connect, Live Mail, Any
>>> version of Messenger...and Any MS's software which need to sign-in with
>>> Windows Live ID can't work on my computer!
>>> How can I fix the problem without reinstall Windows????
>>>
>>> "Mandostoak" <> wrote in message
>>> news:...
>>>>I have tried to go to the website below, it listed all the Windows Live
>>>>ID I use to sign in to the MSN Messenger before. I clicked on one of my
>>>>ID and I signed in successfully.
>>>> So what the problem with my computer? Thank you very much
>>>>
>>>> "Jonathan Kay [MVP]" <> wrote in message
>>>> news:%...
>>>>> Greetings,
>>>>>
>>>>> As a starting point, try going to http://account.live.com in Internet
>>>>> Explorer and attempting to sign-in. Messenger uses the same interface
>>>>> as IE, so it may become quickly apparent what the problem is when you
>>>>> do that.
>>>>>
>>>>> --
>>>>> Jonathan Kay
>>>>> Microsoft MVP - Windows Live Messenger
>>>>> MSN Messenger/Windows Messenger
>>>>> MessengerGeek Blog: http://www.messengergeek.com
>>>>> Messenger Resources: http://messenger.jonathankay.com
>>>>> (c) 2008 Jonathan Kay - If redistributing, you must include this
>>>>> signature or citation
>>>>> --
>>>>>
>>>>>
>>>>> "Mandostoak" <> wrote in message
>>>>> news:#...
>>>>>> It happened on MSN 2009 only.
>>>>>> I have Googled for many times, but no any solution suitable for me.
>>>>>> (Eg. Change the system time, Clean the "Check for server certificate
>>>>>> revocation" checkbox and Register some DLL)
>>>>>> I read the MSN Messenger Log and I found something that seem like the
>>>>>> point of problem.
>>>>>> Can anyone help me, please?
>>>>>> ======================================
>>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailService
>>>>>> CHotmailService::OnLogonToService> Request = 1, Service =
>>>>>> messengerclear.live.com, hrResponse = 0x80048820
>>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>>>> CMNSNet::AuthorizationResponse@01F08D28: Canceling login due to
>>>>>> failure to build USR challenge response, hr=0x80048820
>>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>>>> CMNSNet:isconnectInternal@01F08D28: called with hrDisconnect =
>>>>>> 0x80048820
>>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>>>> CMNSNet::ChangeStateMachineState: MNS_AUTHENTICATING_CHALLENGED =>
>>>>>> MNS_DISCONNECTING
>>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
>>>>>> CHotmailService::ContinuePlatformAuthentication> Completed with hr =
>>>>>> 0x80048820
>>>>>> ========================================
>>>>>
>>>>>
>>>>
>>>
>>
>

Try to update your date and time. surely your problem is there.

"Mandostoak" wrote:

> Thank you for your suggestion, but it don't work for me...
> "Peter Foldes" <> wrote in message
> news:%...
> > Change the Password and empty the cookies and see if it will work. Most
> > likely a corrupt password
> >
> > --
> > Peter
> >
> > Please Reply to Newsgroup for the benefit of others
> > Requests for assistance by email can not and will not be acknowledged.
> >
> > "Mandostoak" <> wrote in message
> > news:...
> >>I created a new Windows user a/c on my computer, then I sign-in to MSN
> >>Messenger on the new user desktop. I found I can sign in to MSN without
> >>any problem.
> >> So what's the problem with my Windows User Account?
> >> I am running Vista Ultimate, is that any solution suitable for me?
> >> "Mandostoak" <> wrote in message
> >> news:...
> >>> So is it an incurable problem? Now Outlook Connect, Live Mail, Any
> >>> version of Messenger...and Any MS's software which need to sign-in with
> >>> Windows Live ID can't work on my computer!
> >>> How can I fix the problem without reinstall Windows????
> >>>
> >>> "Mandostoak" <> wrote in message
> >>> news:...
> >>>>I have tried to go to the website below, it listed all the Windows Live
> >>>>ID I use to sign in to the MSN Messenger before. I clicked on one of my
> >>>>ID and I signed in successfully.
> >>>> So what the problem with my computer? Thank you very much
> >>>>
> >>>> "Jonathan Kay [MVP]" <> wrote in message
> >>>> news:%...
> >>>>> Greetings,
> >>>>>
> >>>>> As a starting point, try going to http://account.live.com in Internet
> >>>>> Explorer and attempting to sign-in. Messenger uses the same interface
> >>>>> as IE, so it may become quickly apparent what the problem is when you
> >>>>> do that.
> >>>>>
> >>>>> --
> >>>>> Jonathan Kay
> >>>>> Microsoft MVP - Windows Live Messenger
> >>>>> MSN Messenger/Windows Messenger
> >>>>> MessengerGeek Blog: http://www.messengergeek.com
> >>>>> Messenger Resources: http://messenger.jonathankay.com
> >>>>> (c) 2008 Jonathan Kay - If redistributing, you must include this
> >>>>> signature or citation
> >>>>> --
> >>>>>
> >>>>>
> >>>>> "Mandostoak" <> wrote in message
> >>>>> news:#...
> >>>>>> It happened on MSN 2009 only.
> >>>>>> I have Googled for many times, but no any solution suitable for me.
> >>>>>> (Eg. Change the system time, Clean the "Check for server certificate
> >>>>>> revocation" checkbox and Register some DLL)
> >>>>>> I read the MSN Messenger Log and I found something that seem like the
> >>>>>> point of problem.
> >>>>>> Can anyone help me, please?
> >>>>>> ======================================
> >>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailService
> >>>>>> CHotmailService::OnLogonToService> Request = 1, Service =
> >>>>>> messengerclear.live.com, hrResponse = 0x80048820
> >>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
> >>>>>> CMNSNet::AuthorizationResponse@01F08D28: Canceling login due to
> >>>>>> failure to build USR challenge response, hr=0x80048820
> >>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
> >>>>>> CMNSNet:isconnectInternal@01F08D28: called with hrDisconnect =
> >>>>>> 0x80048820
> >>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
> >>>>>> CMNSNet::ChangeStateMachineState: MNS_AUTHENTICATING_CHALLENGED =>
> >>>>>> MNS_DISCONNECTING
> >>>>>> [18:53:40.81] 0c40 Messenger: Zone_HotmailProtocol
> >>>>>> CHotmailService::ContinuePlatformAuthentication> Completed with hr =
> >>>>>> 0x80048820
> >>>>>> ========================================
> >>>>>
> >>>>>
> >>>>
> >>>
> >>
> >
>
>