Getting error code 80004002 when using Windows Update under VISTA

We bought a new Lenovo laptop in February running Windows Vista Home Premium
(Version 6.0 Build 6001:Service Pack 1).



We recently had 2 problems regarding Windows Update:





1) We could not change any of the settings in Windows Update such as
the time to install new updates or whether or not to install updates
automatically, etc. Even though the user was logged in as an administrator
and started the application using "Run as Administrator", settings could not
be changed. However, when User Account Control was turned off, the
application did accept these changes.



2) When we attempted to check for updates using the Windows Update
application, we got the following error message:



Windows could not search for new updates



Error(s) found:

Code 80004002



We have not been able to fix this misbehavior. Turning off User Account
Control had no effect. A look at Control Panel->Programs and
Features->Installed Updates indicates that no updates have been installed
since 3/1/2009.



This same combination of problems has been reported by others. For example,
see the forum article dated 12-17-2008:



http://www.vistaheads.com/forums/mic...vista-sp1.html



We have tried the following. In all cases, the user was logged in as an
administrator and started programs using "Run as Administrator":



1) Microsoft Knowledge Base article 956708
a. The error code 80004002 is mentioned in the Microsoft Knowledge Base
article 956708, (http://support.microsoft.com/kb/956708, Error message when
you try to install updates by using the Windows Update or Microsoft Update
Web site: "0x80004002"
b. Solution #1 is to run the following .bat file:
REGSVR32 WUPS2.DLL /S

REGSVR32 WUPS.DLL /S

REGSVR32 WUAUENG.DLL /S

REGSVR32 WUAPI.DLL /S

REGSVR32 WUCLTUX.DLL /S

REGSVR32 WUWEBV.DLL /S

REGSVR32 JSCRIPT.DLL /S

REGSVR32 MSXML3.DLL /S



I tried the above, and I also tried running the command on each file
individually without the /s (quiet) option. When I run them individually, I
get an error message such as the following for 5 of the files:



The module "c:\windows\system32\[file name].dll" was loaded but the
entry-point DLLRegisterServer was not found.



The 5 files were:



WUDFCoinstaller.dll

WUDFPlatform.dll

WUDFSvc.dll

WDUFx.dll

Wudriver.dll



c. Solution #2 is to re-install Windows Update. I downloaded
windowsupdateagent30-86.exe from the Microsoft web site. This did not fix
the problem.
2) I checked for malicious software.
a. Norton Protection Center came with the computer and has been active
since day 1. No viruses were found after a manually triggered scan. (Some
tracking cookies were found and deleted.)
b. I download and ran the Microsoft Malicioius Software Removal Tool.
This took 2.5 hours to run. No viruses were found.
c. I used the Windows OneCare Safety Scanner (Beta for Vista) from the
Microsoft web site. No viruses were found.
d. I was going to post the results from OTListlt and Security Check to
the AumHa forum, but it looks like they have too many users right now.
3) Someone in this forum (??cel) in a reply to PA BEAR
suggested that the System File Checker be run with elevated privileges.
[See microsoft.public.windows.update, 3/31/2009 9:22 AM.]

When I did this, I got 69 occurrences of "...cannot repair
....WindowsUpdateClient..." in the cbs.log file. The screen output from "sfc
/scannow" follows:
****BEGINNING OF OUTPUT***
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some
of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

The system file repair changes will take effect after the next reboot.

C:\Windows\system32>
***END OF OUTPUT***

I'd like to know how to interpret the results from this System File Checker.


What other things can I check? Has anyone had this problem and actually
found a solution?

Tip: When composing a newsgroup post or email in Word, only use ENTER (once)
to begin a new paragraph; to being a new line, use Shift+ENTER (once).
=============================

Is the computer still under Warranty or Service Contract? Have you opened a
free Windows Update support incident (with Microsoft) yet [1] ?

By any chance have you installed IE8 (beta or final)?

When (date) was the last time you were able to access and configure your
Automatic Updates settings without having to disable UAC? [Do you
understand that logging-in as "an administrator" (i.e., with admin
privileges) and logging-in as *the* Administrator are not the same thing in
Vista?]

When (date) was the last time you were able to run Windows Update manually?

> ...Norton Protection Center came with the computer and has been active
> since day 1.

Is it called Norton Protection Center or, e.g., Norton Internet Security?
Did this application "come with the computer" or is it a freebie from your
ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet security
free-trial came preinstalled on the computer?

If the Norton application did come preinstalled by Lenovo, are you certain
that the subscription or free-trial is still current/valid?

> ...I was going to post the results from OTListlt and Security Check to
> the AumHa forum, but it looks like they have too many users right now.

The forum has been having "server issues" recently. Other forums where you
might post include
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.dslreports.com/forum/cleanup, and
http://forums.spybot.info/forumdisplay.php?f=22. Note the each forum has
their own set of preparatory requirements, Ron.

This does "smell" like a bad hijackware infection.

==============
[1] Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Ron Avanzino wrote:
> We bought a new Lenovo laptop in February running Windows Vista Home
> Premium
> (Version 6.0 Build 6001:Service Pack 1).
>
>
>
> We recently had 2 problems regarding Windows Update:
>
>
>
>
>
> 1) We could not change any of the settings in Windows Update such as
> the time to install new updates or whether or not to install updates
> automatically, etc. Even though the user was logged in as an administrator
> and started the application using "Run as Administrator", settings could
> not
> be changed. However, when User Account Control was turned off, the
> application did accept these changes.
>
>
>
> 2) When we attempted to check for updates using the Windows Update
> application, we got the following error message:
>
>
>
> Windows could not search for new updates
>
>
>
> Error(s) found:
>
> Code 80004002
>
>
>
> We have not been able to fix this misbehavior. Turning off User Account
> Control had no effect. A look at Control Panel->Programs and
> Features->Installed Updates indicates that no updates have been installed
> since 3/1/2009.
>
>
>
> This same combination of problems has been reported by others. For
> example,
> see the forum article dated 12-17-2008:
>
>
>
> http://www.vistaheads.com/forums/mic...vista-sp1.html
>
>
>
> We have tried the following. In all cases, the user was logged in as an
> administrator and started programs using "Run as Administrator":
>
>
>
> 1) Microsoft Knowledge Base article 956708
> a. The error code 80004002 is mentioned in the Microsoft Knowledge
> Base
> article 956708, (http://support.microsoft.com/kb/956708, Error message
> when
> you try to install updates by using the Windows Update or Microsoft Update
> Web site: "0x80004002"
> b. Solution #1 is to run the following .bat file:
> REGSVR32 WUPS2.DLL /S
>
> REGSVR32 WUPS.DLL /S
>
> REGSVR32 WUAUENG.DLL /S
>
> REGSVR32 WUAPI.DLL /S
>
> REGSVR32 WUCLTUX.DLL /S
>
> REGSVR32 WUWEBV.DLL /S
>
> REGSVR32 JSCRIPT.DLL /S
>
> REGSVR32 MSXML3.DLL /S
>
>
>
> I tried the above, and I also tried running the command on each file
> individually without the /s (quiet) option. When I run them individually,
> I
> get an error message such as the following for 5 of the files:
>
>
>
> The module "c:\windows\system32\[file name].dll" was loaded but the
> entry-point DLLRegisterServer was not found.
>
>
>
> The 5 files were:
>
>
>
> WUDFCoinstaller.dll
>
> WUDFPlatform.dll
>
> WUDFSvc.dll
>
> WDUFx.dll
>
> Wudriver.dll
>
>
>
> c. Solution #2 is to re-install Windows Update. I downloaded
> windowsupdateagent30-86.exe from the Microsoft web site. This did not fix
> the problem.
> 2) I checked for malicious software.
> a. Norton Protection Center came with the computer and has been
> active
> since day 1. No viruses were found after a manually triggered scan.
> (Some
> tracking cookies were found and deleted.)
> b. I download and ran the Microsoft Malicioius Software Removal Tool.
> This took 2.5 hours to run. No viruses were found.
> c. I used the Windows OneCare Safety Scanner (Beta for Vista) from
> the
> Microsoft web site. No viruses were found.
> d. I was going to post the results from OTListlt and Security Check
> to
> the AumHa forum, but it looks like they have too many users right now.
> 3) Someone in this forum (??cel) in a reply to PA BEAR
> suggested that the System File Checker be run with elevated privileges.
> [See microsoft.public.windows.update, 3/31/2009 9:22 AM.]
>
> When I did this, I got 69 occurrences of "...cannot repair
> ...WindowsUpdateClient..." in the cbs.log file. The screen output from
> "sfc
> /scannow" follows:
> ****BEGINNING OF OUTPUT***
> Microsoft Windows [Version 6.0.6001]
> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>
> C:\Windows\system32>sfc /scannow
>
> Beginning system scan. This process will take some time.
>
> Beginning verification phase of system scan.
> Verification 100% complete.
> Windows Resource Protection found corrupt files but was unable to fix some
> of them.
> Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
> C:\Windows\Logs\CBS\CBS.log
>
> The system file repair changes will take effect after the next reboot.
>
> C:\Windows\system32>
> ***END OF OUTPUT***
>
> I'd like to know how to interpret the results from this System File
> Checker.
>
>
> What other things can I check? Has anyone had this problem and actually
> found a solution?

>Is the computer still under Warranty or Service Contract? Have you opened
>a free Windows Update support incident (with Microsoft) yet [1] ?
Yes, the computer is still under the 1 year Lenovo warranty, but the
warranty specifically says that it "...Does not cover ...any software
programs, whether provided with the product or supplied subsequently."

> By any chance have you installed IE8 (beta or final)?
No. We have IE 7.0.6001.18000

>When (date) was the last time you were able to access and configure your
>Automatic Updates settings without having to disable UAC?
According to the Control Panel list of Installed Updates, we did an update
for Microsoft Windows (KB959772) on 2/27/2009 and an update for Vista that
installed WinHlp32.exe (KB917607) on 3/1/2009. I'm pretty sure we did both
of these manually because the laptop was off most of the time and would have
missed the 1:00 AM automatic update trigger.

[Do you
> understand that logging-in as "an administrator" (i.e., with admin
> privileges) and logging-in as *the* Administrator are not the same thing
> in Vista?]
No! Please explain the difference. Which is better? How do you log in to
each?

> When (date) was the last time you were able to run Windows Update
> manually?
Probably on 2/27/2009 (see above).

>> ...Norton Protection Center came with the computer and has been active
>> since day 1.
>
> Is it called Norton Protection Center or, e.g., Norton Internet Security?
> Did this application "come with the computer" or is it a freebie from your
> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet security
> free-trial came preinstalled on the computer?
> If the Norton application did come preinstalled by Lenovo, are you certain
> that the subscription or free-trial is still current/valid?
It's Norton Internet Security. One of the 2 tabs says Norton Internet
Security and the other says Norton Security Center. It came with the
computer and is still active. As of today, we have 24 days remaining before
it expires. The "About Norton Internet Security" page says "Version
15.5.0.23, Lenovo China (90)."

> This does "smell" like a bad hijackware infection.
It certainly does smell.

> ==============
> [1] Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
I'll try this next, unless anyone on this forum has any other ideas.

"PA Bear [MS MVP]" <> wrote in message
news:%...
> Tip: When composing a newsgroup post or email in Word, only use ENTER
> (once) to begin a new paragraph; to being a new line, use Shift+ENTER
> (once).
> =============================
>
> Is the computer still under Warranty or Service Contract? Have you opened
> a free Windows Update support incident (with Microsoft) yet [1] ?
>
> By any chance have you installed IE8 (beta or final)?
>
> When (date) was the last time you were able to access and configure your
> Automatic Updates settings without having to disable UAC? [Do you
> understand that logging-in as "an administrator" (i.e., with admin
> privileges) and logging-in as *the* Administrator are not the same thing
> in Vista?]
>
> When (date) was the last time you were able to run Windows Update
> manually?
>
>> ...Norton Protection Center came with the computer and has been active
>> since day 1.
>
> Is it called Norton Protection Center or, e.g., Norton Internet Security?
> Did this application "come with the computer" or is it a freebie from your
> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet security
> free-trial came preinstalled on the computer?
>
> If the Norton application did come preinstalled by Lenovo, are you certain
> that the subscription or free-trial is still current/valid?
>
>> ...I was going to post the results from OTListlt and Security Check to
>> the AumHa forum, but it looks like they have too many users right now.
>
> The forum has been having "server issues" recently. Other forums where
> you might post include
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://www.dslreports.com/forum/cleanup, and
> http://forums.spybot.info/forumdisplay.php?f=22. Note the each forum has
> their own set of preparatory requirements, Ron.
>
> This does "smell" like a bad hijackware infection.
>
> ==============
> [1] Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Ron Avanzino wrote:
>> We bought a new Lenovo laptop in February running Windows Vista Home
>> Premium
>> (Version 6.0 Build 6001:Service Pack 1).
>>
>>
>>
>> We recently had 2 problems regarding Windows Update:
>>
>>
>>
>>
>>
>> 1) We could not change any of the settings in Windows Update such
>> as
>> the time to install new updates or whether or not to install updates
>> automatically, etc. Even though the user was logged in as an
>> administrator
>> and started the application using "Run as Administrator", settings could
>> not
>> be changed. However, when User Account Control was turned off, the
>> application did accept these changes.
>>
>>
>>
>> 2) When we attempted to check for updates using the Windows Update
>> application, we got the following error message:
>>
>>
>>
>> Windows could not search for new updates
>>
>>
>>
>> Error(s) found:
>>
>> Code 80004002
>>
>>
>>
>> We have not been able to fix this misbehavior. Turning off User Account
>> Control had no effect. A look at Control Panel->Programs and
>> Features->Installed Updates indicates that no updates have been installed
>> since 3/1/2009.
>>
>>
>>
>> This same combination of problems has been reported by others. For
>> example,
>> see the forum article dated 12-17-2008:
>>
>>
>>
>> http://www.vistaheads.com/forums/mic...vista-sp1.html
>>
>>
>>
>> We have tried the following. In all cases, the user was logged in as an
>> administrator and started programs using "Run as Administrator":
>>
>>
>>
>> 1) Microsoft Knowledge Base article 956708
>> a. The error code 80004002 is mentioned in the Microsoft Knowledge
>> Base
>> article 956708, (http://support.microsoft.com/kb/956708, Error message
>> when
>> you try to install updates by using the Windows Update or Microsoft
>> Update
>> Web site: "0x80004002"
>> b. Solution #1 is to run the following .bat file:
>> REGSVR32 WUPS2.DLL /S
>>
>> REGSVR32 WUPS.DLL /S
>>
>> REGSVR32 WUAUENG.DLL /S
>>
>> REGSVR32 WUAPI.DLL /S
>>
>> REGSVR32 WUCLTUX.DLL /S
>>
>> REGSVR32 WUWEBV.DLL /S
>>
>> REGSVR32 JSCRIPT.DLL /S
>>
>> REGSVR32 MSXML3.DLL /S
>>
>>
>>
>> I tried the above, and I also tried running the command on each file
>> individually without the /s (quiet) option. When I run them
>> individually, I
>> get an error message such as the following for 5 of the files:
>>
>>
>>
>> The module "c:\windows\system32\[file name].dll" was loaded but the
>> entry-point DLLRegisterServer was not found.
>>
>>
>>
>> The 5 files were:
>>
>>
>>
>> WUDFCoinstaller.dll
>>
>> WUDFPlatform.dll
>>
>> WUDFSvc.dll
>>
>> WDUFx.dll
>>
>> Wudriver.dll
>>
>>
>>
>> c. Solution #2 is to re-install Windows Update. I downloaded
>> windowsupdateagent30-86.exe from the Microsoft web site. This did not
>> fix
>> the problem.
>> 2) I checked for malicious software.
>> a. Norton Protection Center came with the computer and has been
>> active
>> since day 1. No viruses were found after a manually triggered scan.
>> (Some
>> tracking cookies were found and deleted.)
>> b. I download and ran the Microsoft Malicioius Software Removal
>> Tool.
>> This took 2.5 hours to run. No viruses were found.
>> c. I used the Windows OneCare Safety Scanner (Beta for Vista) from
>> the
>> Microsoft web site. No viruses were found.
>> d. I was going to post the results from OTListlt and Security Check
>> to
>> the AumHa forum, but it looks like they have too many users right now.
>> 3) Someone in this forum (??cel) in a reply to PA BEAR
>> suggested that the System File Checker be run with elevated privileges.
>> [See microsoft.public.windows.update, 3/31/2009 9:22 AM.]
>>
>> When I did this, I got 69 occurrences of "...cannot repair
>> ...WindowsUpdateClient..." in the cbs.log file. The screen output from
>> "sfc
>> /scannow" follows:
>> ****BEGINNING OF OUTPUT***
>> Microsoft Windows [Version 6.0.6001]
>> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>>
>> C:\Windows\system32>sfc /scannow
>>
>> Beginning system scan. This process will take some time.
>>
>> Beginning verification phase of system scan.
>> Verification 100% complete.
>> Windows Resource Protection found corrupt files but was unable to fix
>> some
>> of them.
>> Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
>> C:\Windows\Logs\CBS\CBS.log
>>
>> The system file repair changes will take effect after the next reboot.
>>
>> C:\Windows\system32>
>> ***END OF OUTPUT***
>>
>> I'd like to know how to interpret the results from this System File
>> Checker.
>>
>>
>> What other things can I check? Has anyone had this problem and actually
>> found a solution?
>

Please take the time to read & digest this entire post before proceeding.

=> If this is a Vista x64 machine, Ron, STOP HERE! and tell me now, please.

=> If you do NOT plan on purchasing/subscribing to Norton Internet Security
(NIS) when the free-trial expires, STOP HERE! and tell me now, please.

====

First of all, I wouldn't worry about any KB956708-related issues you
encountered as it's pretty much a WinXP-specific KB article.

Second, there's a related and eerily similar thread thread/discussion in
this same newsgroup that's been ongoing since early Feb-09. Though there's
been no resolution in that thread so far, I'm going to borrow something from
it in case it might help you:

1. Download the System Update Readiness (CheckSUR) tool, saving it to your
desktop:
http://www.microsoft.com/downloads/d...5-812e8078ab27

[I should mention that a recently revised version of this tool is supposedly
"waiting in the wings" but it's not available yet. This Aug-08 version
might help you anyway.]

2. Reboot into Safe Mode (tutorial:
http://www.bleepingcomputer.com/tuto...l61.html#vista).

3. Right-click on the file you saved in #1 above and select "Run as
Administrator."

4. Sit back & let the utility run to completion, then reboot into normal
(Windows) mode.

5. Open Notepad, click on Format (in toolbar at top) and make sure "Word
wrap" is NOT checked.

6. CheckSUR will have generated and saved two (2) logs:

%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

[%SYSTEMROOT% = the boot drive, usually the C: drive]

Please open each log (in Notepad) and then copy/paste the contents of each
log into a reply to this post.

COMMENT: It would appear that Automatic Updates is working and has been
keeping the computer fully-patched, despite the errors/problems being
discussed in this thread. The next batch of Windows Updates will be
released on Tuesday, 14 April 2009. If Automatic Updates fails to install
these Apr-09 updates after seven (7) days, you might consider opening a free
support incident; see footnote [1] in my previous reply.
--
~PA Bear


Ron Avanzino wrote:
>> Is the computer still under Warranty or Service Contract? Have you
>> opened
>> a free Windows Update support incident (with Microsoft) yet [1] ?
>
> Yes, the computer is still under the 1 year Lenovo warranty, but the
> warranty specifically says that it "...Does not cover ...any software
> programs, whether provided with the product or supplied subsequently."
>
>> By any chance have you installed IE8 (beta or final)?
>
> No. We have IE 7.0.6001.18000
>
>> When (date) was the last time you were able to access and configure your
>> Automatic Updates settings without having to disable UAC?
>
> According to the Control Panel list of Installed Updates, we did an update
> for Microsoft Windows (KB959772) on 2/27/2009 and an update for Vista that
> installed WinHlp32.exe (KB917607) on 3/1/2009. I'm pretty sure we did
> both
> of these manually because the laptop was off most of the time and would
> have
> missed the 1:00 AM automatic update trigger.
>
>> [Do you understand that logging-in as "an administrator" (i.e., with
>> admin
>> privileges) and logging-in as *the* Administrator are not the same thing
>> in Vista?]
>
> No! Please explain the difference. Which is better? How do you log in
> to
> each?
>
>> When (date) was the last time you were able to run Windows Update
>> manually?
>
> Probably on 2/27/2009 (see above).
>
>>> ...Norton Protection Center came with the computer and has been active
>>> since day 1.
>>
>> Is it called Norton Protection Center or, e.g., Norton Internet Security?
>> Did this application "come with the computer" or is it a freebie from
>> your
>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet security
>> free-trial came preinstalled on the computer?
>> If the Norton application did come preinstalled by Lenovo, are you
>> certain
>> that the subscription or free-trial is still current/valid?
>
> It's Norton Internet Security. One of the 2 tabs says Norton Internet
> Security and the other says Norton Security Center. It came with the
> computer and is still active. As of today, we have 24 days remaining
> before
> it expires. The "About Norton Internet Security" page says "Version
> 15.5.0.23, Lenovo China (90)."
>
>> This does "smell" like a bad hijackware infection.
>
> It certainly does smell.
>
>> ==============
>> [1] Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
> I'll try this next, unless anyone on this forum has any other ideas.
>
> "PA Bear [MS MVP]" <> wrote in message
> news:%...
>> Tip: When composing a newsgroup post or email in Word, only use ENTER
>> (once) to begin a new paragraph; to being a new line, use Shift+ENTER
>> (once).
>> =============================
>>
>> Is the computer still under Warranty or Service Contract? Have you
>> opened
>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>
>> By any chance have you installed IE8 (beta or final)?
>>
>> When (date) was the last time you were able to access and configure your
>> Automatic Updates settings without having to disable UAC? [Do you
>> understand that logging-in as "an administrator" (i.e., with admin
>> privileges) and logging-in as *the* Administrator are not the same thing
>> in Vista?]
>>
>> When (date) was the last time you were able to run Windows Update
>> manually?
>>
>>> ...Norton Protection Center came with the computer and has been active
>>> since day 1.
>>
>> Is it called Norton Protection Center or, e.g., Norton Internet Security?
>> Did this application "come with the computer" or is it a freebie from
>> your
>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet security
>> free-trial came preinstalled on the computer?
>>
>> If the Norton application did come preinstalled by Lenovo, are you
>> certain
>> that the subscription or free-trial is still current/valid?
>>
>>> ...I was going to post the results from OTListlt and Security Check to
>>> the AumHa forum, but it looks like they have too many users right now.
>>
>> The forum has been having "server issues" recently. Other forums where
>> you might post include
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://www.dslreports.com/forum/cleanup, and
>> http://forums.spybot.info/forumdisplay.php?f=22. Note the each forum has
>> their own set of preparatory requirements, Ron.
>>
>> This does "smell" like a bad hijackware infection.
>>
>> ==============
>> [1] Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and in Canada.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> Ron Avanzino wrote:
>>> We bought a new Lenovo laptop in February running Windows Vista Home
>>> Premium
>>> (Version 6.0 Build 6001:Service Pack 1).
>>>
>>>
>>>
>>> We recently had 2 problems regarding Windows Update:
>>>
>>>
>>>
>>>
>>>
>>> 1) We could not change any of the settings in Windows Update such
>>> as
>>> the time to install new updates or whether or not to install updates
>>> automatically, etc. Even though the user was logged in as an
>>> administrator
>>> and started the application using "Run as Administrator", settings could
>>> not
>>> be changed. However, when User Account Control was turned off, the
>>> application did accept these changes.
>>>
>>>
>>>
>>> 2) When we attempted to check for updates using the Windows Update
>>> application, we got the following error message:
>>>
>>>
>>>
>>> Windows could not search for new updates
>>>
>>>
>>>
>>> Error(s) found:
>>>
>>> Code 80004002
>>>
>>>
>>>
>>> We have not been able to fix this misbehavior. Turning off User Account
>>> Control had no effect. A look at Control Panel->Programs and
>>> Features->Installed Updates indicates that no updates have been
>>> installed
>>> since 3/1/2009.
>>>
>>>
>>>
>>> This same combination of problems has been reported by others. For
>>> example,
>>> see the forum article dated 12-17-2008:
>>>
>>>
>>>
>>> http://www.vistaheads.com/forums/mic...vista-sp1.html
>>>
>>>
>>>
>>> We have tried the following. In all cases, the user was logged in as an
>>> administrator and started programs using "Run as Administrator":
>>>
>>>
>>>
>>> 1) Microsoft Knowledge Base article 956708
>>> a. The error code 80004002 is mentioned in the Microsoft Knowledge
>>> Base
>>> article 956708, (http://support.microsoft.com/kb/956708, Error message
>>> when
>>> you try to install updates by using the Windows Update or Microsoft
>>> Update
>>> Web site: "0x80004002"
>>> b. Solution #1 is to run the following .bat file:
>>> REGSVR32 WUPS2.DLL /S
>>>
>>> REGSVR32 WUPS.DLL /S
>>>
>>> REGSVR32 WUAUENG.DLL /S
>>>
>>> REGSVR32 WUAPI.DLL /S
>>>
>>> REGSVR32 WUCLTUX.DLL /S
>>>
>>> REGSVR32 WUWEBV.DLL /S
>>>
>>> REGSVR32 JSCRIPT.DLL /S
>>>
>>> REGSVR32 MSXML3.DLL /S
>>>
>>>
>>>
>>> I tried the above, and I also tried running the command on each file
>>> individually without the /s (quiet) option. When I run them
>>> individually, I
>>> get an error message such as the following for 5 of the files:
>>>
>>>
>>>
>>> The module "c:\windows\system32\[file name].dll" was loaded but the
>>> entry-point DLLRegisterServer was not found.
>>>
>>>
>>>
>>> The 5 files were:
>>>
>>>
>>>
>>> WUDFCoinstaller.dll
>>>
>>> WUDFPlatform.dll
>>>
>>> WUDFSvc.dll
>>>
>>> WDUFx.dll
>>>
>>> Wudriver.dll
>>>
>>>
>>>
>>> c. Solution #2 is to re-install Windows Update. I downloaded
>>> windowsupdateagent30-86.exe from the Microsoft web site. This did not
>>> fix
>>> the problem.
>>> 2) I checked for malicious software.
>>> a. Norton Protection Center came with the computer and has been
>>> active
>>> since day 1. No viruses were found after a manually triggered scan.
>>> (Some
>>> tracking cookies were found and deleted.)
>>> b. I download and ran the Microsoft Malicioius Software Removal
>>> Tool.
>>> This took 2.5 hours to run. No viruses were found.
>>> c. I used the Windows OneCare Safety Scanner (Beta for Vista) from
>>> the
>>> Microsoft web site. No viruses were found.
>>> d. I was going to post the results from OTListlt and Security Check
>>> to
>>> the AumHa forum, but it looks like they have too many users right now.
>>> 3) Someone in this forum (??cel) in a reply to PA BEAR
>>> suggested that the System File Checker be run with elevated privileges.
>>> [See microsoft.public.windows.update, 3/31/2009 9:22 AM.]
>>>
>>> When I did this, I got 69 occurrences of "...cannot repair
>>> ...WindowsUpdateClient..." in the cbs.log file. The screen output from
>>> "sfc
>>> /scannow" follows:
>>> ****BEGINNING OF OUTPUT***
>>> Microsoft Windows [Version 6.0.6001]
>>> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>>>
>>> C:\Windows\system32>sfc /scannow
>>>
>>> Beginning system scan. This process will take some time.
>>>
>>> Beginning verification phase of system scan.
>>> Verification 100% complete.
>>> Windows Resource Protection found corrupt files but was unable to fix
>>> some
>>> of them.
>>> Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
>>> C:\Windows\Logs\CBS\CBS.log
>>>
>>> The system file repair changes will take effect after the next reboot.
>>>
>>> C:\Windows\system32>
>>> ***END OF OUTPUT***
>>>
>>> I'd like to know how to interpret the results from this System File
>>> Checker.
>>>
>>>
>>> What other things can I check? Has anyone had this problem and actually
>>> found a solution?

The laptop is running 32-bit Vista not x64.

I plan on removing Norton Security soon and installing Norton 360. I
already have a license for 3 machines, so if it installs correctly on Vista
I will use it. If not, I'll buy a separate copy of Norton 360. I didn't
want to change security software until this update issue is resolved so as
not confuse the matter.

I will check out your other suggestions shortly.

"PA Bear [MS MVP]" <> wrote in message
news:...
> Please take the time to read & digest this entire post before proceeding.
>
> => If this is a Vista x64 machine, Ron, STOP HERE! and tell me now,
> please.
>
> => If you do NOT plan on purchasing/subscribing to Norton Internet
> Security (NIS) when the free-trial expires, STOP HERE! and tell me now,
> please.
>
> ====
>
> First of all, I wouldn't worry about any KB956708-related issues you
> encountered as it's pretty much a WinXP-specific KB article.
>
> Second, there's a related and eerily similar thread thread/discussion in
> this same newsgroup that's been ongoing since early Feb-09. Though
> there's been no resolution in that thread so far, I'm going to borrow
> something from it in case it might help you:
>
> 1. Download the System Update Readiness (CheckSUR) tool, saving it to your
> desktop:
> http://www.microsoft.com/downloads/d...5-812e8078ab27
>
> [I should mention that a recently revised version of this tool is
> supposedly "waiting in the wings" but it's not available yet. This Aug-08
> version might help you anyway.]
>
> 2. Reboot into Safe Mode (tutorial:
> http://www.bleepingcomputer.com/tuto...l61.html#vista).
>
> 3. Right-click on the file you saved in #1 above and select "Run as
> Administrator."
>
> 4. Sit back & let the utility run to completion, then reboot into normal
> (Windows) mode.
>
> 5. Open Notepad, click on Format (in toolbar at top) and make sure "Word
> wrap" is NOT checked.
>
> 6. CheckSUR will have generated and saved two (2) logs:
>
> %SYSTEMROOT%\Logs\CBS\CheckSUR.log
> %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
>
> [%SYSTEMROOT% = the boot drive, usually the C: drive]
>
> Please open each log (in Notepad) and then copy/paste the contents of each
> log into a reply to this post.
>
> COMMENT: It would appear that Automatic Updates is working and has been
> keeping the computer fully-patched, despite the errors/problems being
> discussed in this thread. The next batch of Windows Updates will be
> released on Tuesday, 14 April 2009. If Automatic Updates fails to install
> these Apr-09 updates after seven (7) days, you might consider opening a
> free support incident; see footnote [1] in my previous reply.
> --
> ~PA Bear
>
>
> Ron Avanzino wrote:
>>> Is the computer still under Warranty or Service Contract? Have you
>>> opened
>>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>
>> Yes, the computer is still under the 1 year Lenovo warranty, but the
>> warranty specifically says that it "...Does not cover ...any software
>> programs, whether provided with the product or supplied subsequently."
>>
>>> By any chance have you installed IE8 (beta or final)?
>>
>> No. We have IE 7.0.6001.18000
>>
>>> When (date) was the last time you were able to access and configure your
>>> Automatic Updates settings without having to disable UAC?
>>
>> According to the Control Panel list of Installed Updates, we did an
>> update
>> for Microsoft Windows (KB959772) on 2/27/2009 and an update for Vista
>> that
>> installed WinHlp32.exe (KB917607) on 3/1/2009. I'm pretty sure we did
>> both
>> of these manually because the laptop was off most of the time and would
>> have
>> missed the 1:00 AM automatic update trigger.
>>
>>> [Do you understand that logging-in as "an administrator" (i.e., with
>>> admin
>>> privileges) and logging-in as *the* Administrator are not the same thing
>>> in Vista?]
>>
>> No! Please explain the difference. Which is better? How do you log in
>> to
>> each?
>>
>>> When (date) was the last time you were able to run Windows Update
>>> manually?
>>
>> Probably on 2/27/2009 (see above).
>>
>>>> ...Norton Protection Center came with the computer and has been active
>>>> since day 1.
>>>
>>> Is it called Norton Protection Center or, e.g., Norton Internet
>>> Security?
>>> Did this application "come with the computer" or is it a freebie from
>>> your
>>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet
>>> security
>>> free-trial came preinstalled on the computer?
>>> If the Norton application did come preinstalled by Lenovo, are you
>>> certain
>>> that the subscription or free-trial is still current/valid?
>>
>> It's Norton Internet Security. One of the 2 tabs says Norton Internet
>> Security and the other says Norton Security Center. It came with the
>> computer and is still active. As of today, we have 24 days remaining
>> before
>> it expires. The "About Norton Internet Security" page says "Version
>> 15.5.0.23, Lenovo China (90)."
>>
>>> This does "smell" like a bad hijackware infection.
>>
>> It certainly does smell.
>>
>>> ==============
>>> [1] Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>> I'll try this next, unless anyone on this forum has any other ideas.
>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:%...
>>> Tip: When composing a newsgroup post or email in Word, only use ENTER
>>> (once) to begin a new paragraph; to being a new line, use Shift+ENTER
>>> (once).
>>> =============================
>>>
>>> Is the computer still under Warranty or Service Contract? Have you
>>> opened
>>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>>
>>> By any chance have you installed IE8 (beta or final)?
>>>
>>> When (date) was the last time you were able to access and configure your
>>> Automatic Updates settings without having to disable UAC? [Do you
>>> understand that logging-in as "an administrator" (i.e., with admin
>>> privileges) and logging-in as *the* Administrator are not the same thing
>>> in Vista?]
>>>
>>> When (date) was the last time you were able to run Windows Update
>>> manually?
>>>
>>>> ...Norton Protection Center came with the computer and has been active
>>>> since day 1.
>>>
>>> Is it called Norton Protection Center or, e.g., Norton Internet
>>> Security?
>>> Did this application "come with the computer" or is it a freebie from
>>> your
>>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet
>>> security
>>> free-trial came preinstalled on the computer?
>>>
>>> If the Norton application did come preinstalled by Lenovo, are you
>>> certain
>>> that the subscription or free-trial is still current/valid?
>>>
>>>> ...I was going to post the results from OTListlt and Security Check to
>>>> the AumHa forum, but it looks like they have too many users right now.
>>>
>>> The forum has been having "server issues" recently. Other forums where
>>> you might post include
>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>> http://www.dslreports.com/forum/cleanup, and
>>> http://forums.spybot.info/forumdisplay.php?f=22. Note the each forum
>>> has
>>> their own set of preparatory requirements, Ron.
>>>
>>> This does "smell" like a bad hijackware infection.
>>>
>>> ==============
>>> [1] Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in the United States and in Canada.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin; DTS-L.net
>>>
>>>
>>> Ron Avanzino wrote:
>>>> We bought a new Lenovo laptop in February running Windows Vista Home
>>>> Premium
>>>> (Version 6.0 Build 6001:Service Pack 1).
>>>>
>>>>
>>>>
>>>> We recently had 2 problems regarding Windows Update:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> 1) We could not change any of the settings in Windows Update such
>>>> as
>>>> the time to install new updates or whether or not to install updates
>>>> automatically, etc. Even though the user was logged in as an
>>>> administrator
>>>> and started the application using "Run as Administrator", settings
>>>> could
>>>> not
>>>> be changed. However, when User Account Control was turned off, the
>>>> application did accept these changes.
>>>>
>>>>
>>>>
>>>> 2) When we attempted to check for updates using the Windows
>>>> Update
>>>> application, we got the following error message:
>>>>
>>>>
>>>>
>>>> Windows could not search for new updates
>>>>
>>>>
>>>>
>>>> Error(s) found:
>>>>
>>>> Code 80004002
>>>>
>>>>
>>>>
>>>> We have not been able to fix this misbehavior. Turning off User
>>>> Account
>>>> Control had no effect. A look at Control Panel->Programs and
>>>> Features->Installed Updates indicates that no updates have been
>>>> installed
>>>> since 3/1/2009.
>>>>
>>>>
>>>>
>>>> This same combination of problems has been reported by others. For
>>>> example,
>>>> see the forum article dated 12-17-2008:
>>>>
>>>>
>>>>
>>>> http://www.vistaheads.com/forums/mic...vista-sp1.html
>>>>
>>>>
>>>>
>>>> We have tried the following. In all cases, the user was logged in as
>>>> an
>>>> administrator and started programs using "Run as Administrator":
>>>>
>>>>
>>>>
>>>> 1) Microsoft Knowledge Base article 956708
>>>> a. The error code 80004002 is mentioned in the Microsoft Knowledge
>>>> Base
>>>> article 956708, (http://support.microsoft.com/kb/956708, Error message
>>>> when
>>>> you try to install updates by using the Windows Update or Microsoft
>>>> Update
>>>> Web site: "0x80004002"
>>>> b. Solution #1 is to run the following .bat file:
>>>> REGSVR32 WUPS2.DLL /S
>>>>
>>>> REGSVR32 WUPS.DLL /S
>>>>
>>>> REGSVR32 WUAUENG.DLL /S
>>>>
>>>> REGSVR32 WUAPI.DLL /S
>>>>
>>>> REGSVR32 WUCLTUX.DLL /S
>>>>
>>>> REGSVR32 WUWEBV.DLL /S
>>>>
>>>> REGSVR32 JSCRIPT.DLL /S
>>>>
>>>> REGSVR32 MSXML3.DLL /S
>>>>
>>>>
>>>>
>>>> I tried the above, and I also tried running the command on each file
>>>> individually without the /s (quiet) option. When I run them
>>>> individually, I
>>>> get an error message such as the following for 5 of the files:
>>>>
>>>>
>>>>
>>>> The module "c:\windows\system32\[file name].dll" was loaded but the
>>>> entry-point DLLRegisterServer was not found.
>>>>
>>>>
>>>>
>>>> The 5 files were:
>>>>
>>>>
>>>>
>>>> WUDFCoinstaller.dll
>>>>
>>>> WUDFPlatform.dll
>>>>
>>>> WUDFSvc.dll
>>>>
>>>> WDUFx.dll
>>>>
>>>> Wudriver.dll
>>>>
>>>>
>>>>
>>>> c. Solution #2 is to re-install Windows Update. I downloaded
>>>> windowsupdateagent30-86.exe from the Microsoft web site. This did not
>>>> fix
>>>> the problem.
>>>> 2) I checked for malicious software.
>>>> a. Norton Protection Center came with the computer and has been
>>>> active
>>>> since day 1. No viruses were found after a manually triggered scan.
>>>> (Some
>>>> tracking cookies were found and deleted.)
>>>> b. I download and ran the Microsoft Malicioius Software Removal
>>>> Tool.
>>>> This took 2.5 hours to run. No viruses were found.
>>>> c. I used the Windows OneCare Safety Scanner (Beta for Vista) from
>>>> the
>>>> Microsoft web site. No viruses were found.
>>>> d. I was going to post the results from OTListlt and Security
>>>> Check
>>>> to
>>>> the AumHa forum, but it looks like they have too many users right now.
>>>> 3) Someone in this forum (??cel) in a reply to PA
>>>> BEAR
>>>> suggested that the System File Checker be run with elevated privileges.
>>>> [See microsoft.public.windows.update, 3/31/2009 9:22 AM.]
>>>>
>>>> When I did this, I got 69 occurrences of "...cannot repair
>>>> ...WindowsUpdateClient..." in the cbs.log file. The screen output from
>>>> "sfc
>>>> /scannow" follows:
>>>> ****BEGINNING OF OUTPUT***
>>>> Microsoft Windows [Version 6.0.6001]
>>>> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>>>>
>>>> C:\Windows\system32>sfc /scannow
>>>>
>>>> Beginning system scan. This process will take some time.
>>>>
>>>> Beginning verification phase of system scan.
>>>> Verification 100% complete.
>>>> Windows Resource Protection found corrupt files but was unable to fix
>>>> some
>>>> of them.
>>>> Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
>>>> example
>>>> C:\Windows\Logs\CBS\CBS.log
>>>>
>>>> The system file repair changes will take effect after the next reboot.
>>>>
>>>> C:\Windows\system32>
>>>> ***END OF OUTPUT***
>>>>
>>>> I'd like to know how to interpret the results from this System File
>>>> Checker.
>>>>
>>>>
>>>> What other things can I check? Has anyone had this problem and
>>>> actually
>>>> found a solution?
>

I downloaded the System Readiness Update Tool, turned off UAC, and booted
into Safe Mode using the F8-key method. When I right-clicked on the
installation program name, "Run as Administrator" did not appear on the list
options, so I double left clicked instead. After a few seconds, I got the
error message, "Installer encountered an error 0x8007043c. This service
cannot be started in Safe Mode."

I then re-booted normally. With UAC still disabled, I double-clicked the
installation file and got the error message, "Installer encountered and
error: 0x80004002 No such interface supported."

"PA Bear [MS MVP]" <> wrote in message
news:...
> Please take the time to read & digest this entire post before proceeding.
>
> => If this is a Vista x64 machine, Ron, STOP HERE! and tell me now,
> please.
>
> => If you do NOT plan on purchasing/subscribing to Norton Internet
> Security (NIS) when the free-trial expires, STOP HERE! and tell me now,
> please.
>
> ====
>
> First of all, I wouldn't worry about any KB956708-related issues you
> encountered as it's pretty much a WinXP-specific KB article.
>
> Second, there's a related and eerily similar thread thread/discussion in
> this same newsgroup that's been ongoing since early Feb-09. Though
> there's been no resolution in that thread so far, I'm going to borrow
> something from it in case it might help you:
>
> 1. Download the System Update Readiness (CheckSUR) tool, saving it to your
> desktop:
> http://www.microsoft.com/downloads/d...5-812e8078ab27
>
> [I should mention that a recently revised version of this tool is
> supposedly "waiting in the wings" but it's not available yet. This Aug-08
> version might help you anyway.]
>
> 2. Reboot into Safe Mode (tutorial:
> http://www.bleepingcomputer.com/tuto...l61.html#vista).
>
> 3. Right-click on the file you saved in #1 above and select "Run as
> Administrator."
>
> 4. Sit back & let the utility run to completion, then reboot into normal
> (Windows) mode.
>
> 5. Open Notepad, click on Format (in toolbar at top) and make sure "Word
> wrap" is NOT checked.
>
> 6. CheckSUR will have generated and saved two (2) logs:
>
> %SYSTEMROOT%\Logs\CBS\CheckSUR.log
> %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
>
> [%SYSTEMROOT% = the boot drive, usually the C: drive]
>
> Please open each log (in Notepad) and then copy/paste the contents of each
> log into a reply to this post.
>
> COMMENT: It would appear that Automatic Updates is working and has been
> keeping the computer fully-patched, despite the errors/problems being
> discussed in this thread. The next batch of Windows Updates will be
> released on Tuesday, 14 April 2009. If Automatic Updates fails to install
> these Apr-09 updates after seven (7) days, you might consider opening a
> free support incident; see footnote [1] in my previous reply.
> --
> ~PA Bear
>
>
> Ron Avanzino wrote:
>>> Is the computer still under Warranty or Service Contract? Have you
>>> opened
>>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>
>> Yes, the computer is still under the 1 year Lenovo warranty, but the
>> warranty specifically says that it "...Does not cover ...any software
>> programs, whether provided with the product or supplied subsequently."
>>
>>> By any chance have you installed IE8 (beta or final)?
>>
>> No. We have IE 7.0.6001.18000
>>
>>> When (date) was the last time you were able to access and configure your
>>> Automatic Updates settings without having to disable UAC?
>>
>> According to the Control Panel list of Installed Updates, we did an
>> update
>> for Microsoft Windows (KB959772) on 2/27/2009 and an update for Vista
>> that
>> installed WinHlp32.exe (KB917607) on 3/1/2009. I'm pretty sure we did
>> both
>> of these manually because the laptop was off most of the time and would
>> have
>> missed the 1:00 AM automatic update trigger.
>>
>>> [Do you understand that logging-in as "an administrator" (i.e., with
>>> admin
>>> privileges) and logging-in as *the* Administrator are not the same thing
>>> in Vista?]
>>
>> No! Please explain the difference. Which is better? How do you log in
>> to
>> each?
>>
>>> When (date) was the last time you were able to run Windows Update
>>> manually?
>>
>> Probably on 2/27/2009 (see above).
>>
>>>> ...Norton Protection Center came with the computer and has been active
>>>> since day 1.
>>>
>>> Is it called Norton Protection Center or, e.g., Norton Internet
>>> Security?
>>> Did this application "come with the computer" or is it a freebie from
>>> your
>>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet
>>> security
>>> free-trial came preinstalled on the computer?
>>> If the Norton application did come preinstalled by Lenovo, are you
>>> certain
>>> that the subscription or free-trial is still current/valid?
>>
>> It's Norton Internet Security. One of the 2 tabs says Norton Internet
>> Security and the other says Norton Security Center. It came with the
>> computer and is still active. As of today, we have 24 days remaining
>> before
>> it expires. The "About Norton Internet Security" page says "Version
>> 15.5.0.23, Lenovo China (90)."
>>
>>> This does "smell" like a bad hijackware infection.
>>
>> It certainly does smell.
>>
>>> ==============
>>> [1] Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>> I'll try this next, unless anyone on this forum has any other ideas.
>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:%...
>>> Tip: When composing a newsgroup post or email in Word, only use ENTER
>>> (once) to begin a new paragraph; to being a new line, use Shift+ENTER
>>> (once).
>>> =============================
>>>
>>> Is the computer still under Warranty or Service Contract? Have you
>>> opened
>>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>>
>>> By any chance have you installed IE8 (beta or final)?
>>>
>>> When (date) was the last time you were able to access and configure your
>>> Automatic Updates settings without having to disable UAC? [Do you
>>> understand that logging-in as "an administrator" (i.e., with admin
>>> privileges) and logging-in as *the* Administrator are not the same thing
>>> in Vista?]
>>>
>>> When (date) was the last time you were able to run Windows Update
>>> manually?
>>>
>>>> ...Norton Protection Center came with the computer and has been active
>>>> since day 1.
>>>
>>> Is it called Norton Protection Center or, e.g., Norton Internet
>>> Security?
>>> Did this application "come with the computer" or is it a freebie from
>>> your
>>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet
>>> security
>>> free-trial came preinstalled on the computer?
>>>
>>> If the Norton application did come preinstalled by Lenovo, are you
>>> certain
>>> that the subscription or free-trial is still current/valid?
>>>
>>>> ...I was going to post the results from OTListlt and Security Check to
>>>> the AumHa forum, but it looks like they have too many users right now.
>>>
>>> The forum has been having "server issues" recently. Other forums where
>>> you might post include
>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>> http://www.dslreports.com/forum/cleanup, and
>>> http://forums.spybot.info/forumdisplay.php?f=22. Note the each forum
>>> has
>>> their own set of preparatory requirements, Ron.
>>>
>>> This does "smell" like a bad hijackware infection.
>>>
>>> ==============
>>> [1] Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in the United States and in Canada.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin; DTS-L.net
>>>
>>>
>>> Ron Avanzino wrote:
>>>> We bought a new Lenovo laptop in February running Windows Vista Home
>>>> Premium
>>>> (Version 6.0 Build 6001:Service Pack 1).
>>>>
>>>>
>>>>
>>>> We recently had 2 problems regarding Windows Update:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> 1) We could not change any of the settings in Windows Update such
>>>> as
>>>> the time to install new updates or whether or not to install updates
>>>> automatically, etc. Even though the user was logged in as an
>>>> administrator
>>>> and started the application using "Run as Administrator", settings
>>>> could
>>>> not
>>>> be changed. However, when User Account Control was turned off, the
>>>> application did accept these changes.
>>>>
>>>>
>>>>
>>>> 2) When we attempted to check for updates using the Windows
>>>> Update
>>>> application, we got the following error message:
>>>>
>>>>
>>>>
>>>> Windows could not search for new updates
>>>>
>>>>
>>>>
>>>> Error(s) found:
>>>>
>>>> Code 80004002
>>>>
>>>>
>>>>
>>>> We have not been able to fix this misbehavior. Turning off User
>>>> Account
>>>> Control had no effect. A look at Control Panel->Programs and
>>>> Features->Installed Updates indicates that no updates have been
>>>> installed
>>>> since 3/1/2009.
>>>>
>>>>
>>>>
>>>> This same combination of problems has been reported by others. For
>>>> example,
>>>> see the forum article dated 12-17-2008:
>>>>
>>>>
>>>>
>>>> http://www.vistaheads.com/forums/mic...vista-sp1.html
>>>>
>>>>
>>>>
>>>> We have tried the following. In all cases, the user was logged in as
>>>> an
>>>> administrator and started programs using "Run as Administrator":
>>>>
>>>>
>>>>
>>>> 1) Microsoft Knowledge Base article 956708
>>>> a. The error code 80004002 is mentioned in the Microsoft Knowledge
>>>> Base
>>>> article 956708, (http://support.microsoft.com/kb/956708, Error message
>>>> when
>>>> you try to install updates by using the Windows Update or Microsoft
>>>> Update
>>>> Web site: "0x80004002"
>>>> b. Solution #1 is to run the following .bat file:
>>>> REGSVR32 WUPS2.DLL /S
>>>>
>>>> REGSVR32 WUPS.DLL /S
>>>>
>>>> REGSVR32 WUAUENG.DLL /S
>>>>
>>>> REGSVR32 WUAPI.DLL /S
>>>>
>>>> REGSVR32 WUCLTUX.DLL /S
>>>>
>>>> REGSVR32 WUWEBV.DLL /S
>>>>
>>>> REGSVR32 JSCRIPT.DLL /S
>>>>
>>>> REGSVR32 MSXML3.DLL /S
>>>>
>>>>
>>>>
>>>> I tried the above, and I also tried running the command on each file
>>>> individually without the /s (quiet) option. When I run them
>>>> individually, I
>>>> get an error message such as the following for 5 of the files:
>>>>
>>>>
>>>>
>>>> The module "c:\windows\system32\[file name].dll" was loaded but the
>>>> entry-point DLLRegisterServer was not found.
>>>>
>>>>
>>>>
>>>> The 5 files were:
>>>>
>>>>
>>>>
>>>> WUDFCoinstaller.dll
>>>>
>>>> WUDFPlatform.dll
>>>>
>>>> WUDFSvc.dll
>>>>
>>>> WDUFx.dll
>>>>
>>>> Wudriver.dll
>>>>
>>>>
>>>>
>>>> c. Solution #2 is to re-install Windows Update. I downloaded
>>>> windowsupdateagent30-86.exe from the Microsoft web site. This did not
>>>> fix
>>>> the problem.
>>>> 2) I checked for malicious software.
>>>> a. Norton Protection Center came with the computer and has been
>>>> active
>>>> since day 1. No viruses were found after a manually triggered scan.
>>>> (Some
>>>> tracking cookies were found and deleted.)
>>>> b. I download and ran the Microsoft Malicioius Software Removal
>>>> Tool.
>>>> This took 2.5 hours to run. No viruses were found.
>>>> c. I used the Windows OneCare Safety Scanner (Beta for Vista) from
>>>> the
>>>> Microsoft web site. No viruses were found.
>>>> d. I was going to post the results from OTListlt and Security
>>>> Check
>>>> to
>>>> the AumHa forum, but it looks like they have too many users right now.
>>>> 3) Someone in this forum (??cel) in a reply to PA
>>>> BEAR
>>>> suggested that the System File Checker be run with elevated privileges.
>>>> [See microsoft.public.windows.update, 3/31/2009 9:22 AM.]
>>>>
>>>> When I did this, I got 69 occurrences of "...cannot repair
>>>> ...WindowsUpdateClient..." in the cbs.log file. The screen output from
>>>> "sfc
>>>> /scannow" follows:
>>>> ****BEGINNING OF OUTPUT***
>>>> Microsoft Windows [Version 6.0.6001]
>>>> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>>>>
>>>> C:\Windows\system32>sfc /scannow
>>>>
>>>> Beginning system scan. This process will take some time.
>>>>
>>>> Beginning verification phase of system scan.
>>>> Verification 100% complete.
>>>> Windows Resource Protection found corrupt files but was unable to fix
>>>> some
>>>> of them.
>>>> Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
>>>> example
>>>> C:\Windows\Logs\CBS\CBS.log
>>>>
>>>> The system file repair changes will take effect after the next reboot.
>>>>
>>>> C:\Windows\system32>
>>>> ***END OF OUTPUT***
>>>>
>>>> I'd like to know how to interpret the results from this System File
>>>> Checker.
>>>>
>>>>
>>>> What other things can I check? Has anyone had this problem and
>>>> actually
>>>> found a solution?
>

So much for that idea.

Since (a) you'll be uninstalling the NIS free-trialware soon and replacing
it with N360 and since (b) you will want to download/run the Norton Removal
Tool after uninstalling the NIS free-trial and before installing N360 anyway
[trust me on this], let's jump the gun a bit and see if NIS might be the
troublemaker here, Ron:

1. After making certain you have a copy of your Product Key/license for N360
2009, uninstall all Norton software (including LiveUpdate and any Norton
Add-ons) via Control Panel | Programs | Uninstall a program (or Control
Panel | Programs and Features, if using Classic view).

2. IMPORTANT! => Enable the Windows Firewall!!

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #3 through #5 below until your new
anti-virus application has been installed and fully updated!

3a. Download the Norton Removal Tool to your desktop:
http://service1.symantec.com/SUPPORT...05033108162039

3b. Right-click on the saved download and select Run as Administrator.

4. Reboot and /immediately/ install either Avira AntiVir (free;
http://www.free-av.com/) or Avast (free;
http://www.avast.com/eng/avast_4_home.html)

NB: Do NOT install N360 2009 yet!

5. Manually update your new anti-virus application reboot into Safe Mode and
run a full system scan, then reboot into normal (Windows) mode and test
running Windows Update manually now.

Do your problems persist?

Again, please do NOT uninstall AntiVir/Avast or install N360 2009 yet!

PS: When the time comes to install N360, you will want to be running N360
v3, not v2.5. You may need to do a free upgrade; see
http://www.symantec.com/home_homeoff...0_download.jsp.
--
~PA Bear


Ron Avanzino wrote:
> I downloaded the System Readiness Update Tool, turned off UAC, and booted
> into Safe Mode using the F8-key method. When I right-clicked on the
> installation program name, "Run as Administrator" did not appear on the
> list
> options, so I double left clicked instead. After a few seconds, I got the
> error message, "Installer encountered an error 0x8007043c. This service
> cannot be started in Safe Mode."
>
> I then re-booted normally. With UAC still disabled, I double-clicked the
> installation file and got the error message, "Installer encountered and
> error: 0x80004002 No such interface supported."
<paste>
> The laptop is running 32-bit Vista not x64.
>
> I plan on removing Norton Security soon and installing Norton 360. I
> already have a license for 3 machines, so if it installs correctly on
> Vista
> I will use it. If not, I'll buy a separate copy of Norton 360. I didn't
> want to change security software until this update issue is resolved so as
> not confuse the matter.
</paste>
>
> "PA Bear [MS MVP]" <> wrote in message
> news:...
>> Please take the time to read & digest this entire post before proceeding.
>>
>> => If this is a Vista x64 machine, Ron, STOP HERE! and tell me now,
>> please.
>>
>> => If you do NOT plan on purchasing/subscribing to Norton Internet
>> Security (NIS) when the free-trial expires, STOP HERE! and tell me now,
>> please.
>>
>> ====
>>
>> First of all, I wouldn't worry about any KB956708-related issues you
>> encountered as it's pretty much a WinXP-specific KB article.
>>
>> Second, there's a related and eerily similar thread thread/discussion in
>> this same newsgroup that's been ongoing since early Feb-09. Though
>> there's been no resolution in that thread so far, I'm going to borrow
>> something from it in case it might help you:
>>
>> 1. Download the System Update Readiness (CheckSUR) tool, saving it to
>> your
>> desktop:
>> http://www.microsoft.com/downloads/d...5-812e8078ab27
>>
>> [I should mention that a recently revised version of this tool is
>> supposedly "waiting in the wings" but it's not available yet. This
>> Aug-08
>> version might help you anyway.]
>>
>> 2. Reboot into Safe Mode (tutorial:
>> http://www.bleepingcomputer.com/tuto...l61.html#vista).
>>
>> 3. Right-click on the file you saved in #1 above and select "Run as
>> Administrator."
>>
>> 4. Sit back & let the utility run to completion, then reboot into normal
>> (Windows) mode.
>>
>> 5. Open Notepad, click on Format (in toolbar at top) and make sure "Word
>> wrap" is NOT checked.
>>
>> 6. CheckSUR will have generated and saved two (2) logs:
>>
>> %SYSTEMROOT%\Logs\CBS\CheckSUR.log
>> %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
>>
>> [%SYSTEMROOT% = the boot drive, usually the C: drive]
>>
>> Please open each log (in Notepad) and then copy/paste the contents of
>> each
>> log into a reply to this post.
>>
>> COMMENT: It would appear that Automatic Updates is working and has been
>> keeping the computer fully-patched, despite the errors/problems being
>> discussed in this thread. The next batch of Windows Updates will be
>> released on Tuesday, 14 April 2009. If Automatic Updates fails to
>> install
>> these Apr-09 updates after seven (7) days, you might consider opening a
>> free support incident; see footnote [1] in my previous reply.
>> --
>> ~PA Bear
>>
>>
>> Ron Avanzino wrote:
>>>> Is the computer still under Warranty or Service Contract? Have you
>>>> opened
>>>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>>
>>> Yes, the computer is still under the 1 year Lenovo warranty, but the
>>> warranty specifically says that it "...Does not cover ...any software
>>> programs, whether provided with the product or supplied subsequently."
>>>
>>>> By any chance have you installed IE8 (beta or final)?
>>>
>>> No. We have IE 7.0.6001.18000
>>>
>>>> When (date) was the last time you were able to access and configure
>>>> your
>>>> Automatic Updates settings without having to disable UAC?
>>>
>>> According to the Control Panel list of Installed Updates, we did an
>>> update
>>> for Microsoft Windows (KB959772) on 2/27/2009 and an update for Vista
>>> that
>>> installed WinHlp32.exe (KB917607) on 3/1/2009. I'm pretty sure we did
>>> both
>>> of these manually because the laptop was off most of the time and would
>>> have
>>> missed the 1:00 AM automatic update trigger.
>>>
>>>> [Do you understand that logging-in as "an administrator" (i.e., with
>>>> admin
>>>> privileges) and logging-in as *the* Administrator are not the same
>>>> thing
>>>> in Vista?]
>>>
>>> No! Please explain the difference. Which is better? How do you log in
>>> to
>>> each?
>>>
>>>> When (date) was the last time you were able to run Windows Update
>>>> manually?
>>>
>>> Probably on 2/27/2009 (see above).
>>>
>>>>> ...Norton Protection Center came with the computer and has been active
>>>>> since day 1.
>>>>
>>>> Is it called Norton Protection Center or, e.g., Norton Internet
>>>> Security?
>>>> Did this application "come with the computer" or is it a freebie from
>>>> your
>>>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet
>>>> security
>>>> free-trial came preinstalled on the computer?
>>>> If the Norton application did come preinstalled by Lenovo, are you
>>>> certain
>>>> that the subscription or free-trial is still current/valid?
>>>
>>> It's Norton Internet Security. One of the 2 tabs says Norton Internet
>>> Security and the other says Norton Security Center. It came with the
>>> computer and is still active. As of today, we have 24 days remaining
>>> before
>>> it expires. The "About Norton Internet Security" page says "Version
>>> 15.5.0.23, Lenovo China (90)."
>>>
>>>> This does "smell" like a bad hijackware infection.
>>>
>>> It certainly does smell.
>>>
>>>> ==============
>>>> [1] Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>> I'll try this next, unless anyone on this forum has any other ideas.
>>>
>>> "PA Bear [MS MVP]" <> wrote in message
>>> news:%...
>>>> Tip: When composing a newsgroup post or email in Word, only use ENTER
>>>> (once) to begin a new paragraph; to being a new line, use Shift+ENTER
>>>> (once).
>>>> =============================
>>>>
>>>> Is the computer still under Warranty or Service Contract? Have you
>>>> opened
>>>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>>>
>>>> By any chance have you installed IE8 (beta or final)?
>>>>
>>>> When (date) was the last time you were able to access and configure
>>>> your
>>>> Automatic Updates settings without having to disable UAC? [Do you
>>>> understand that logging-in as "an administrator" (i.e., with admin
>>>> privileges) and logging-in as *the* Administrator are not the same
>>>> thing
>>>> in Vista?]
>>>>
>>>> When (date) was the last time you were able to run Windows Update
>>>> manually?
>>>>
>>>>> ...Norton Protection Center came with the computer and has been active
>>>>> since day 1.
>>>>
>>>> Is it called Norton Protection Center or, e.g., Norton Internet
>>>> Security?
>>>> Did this application "come with the computer" or is it a freebie from
>>>> your
>>>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet
>>>> security
>>>> free-trial came preinstalled on the computer?
>>>>
>>>> If the Norton application did come preinstalled by Lenovo, are you
>>>> certain
>>>> that the subscription or free-trial is still current/valid?
>>>>
>>>>> ...I was going to post the results from OTListlt and Security Check to
>>>>> the AumHa forum, but it looks like they have too many users right now.
>>>>
>>>> The forum has been having "server issues" recently. Other forums where
>>>> you might post include
>>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>>> http://www.dslreports.com/forum/cleanup, and
>>>> http://forums.spybot.info/forumdisplay.php?f=22. Note the each forum
>>>> has
>>>> their own set of preparatory requirements, Ron.
>>>>
>>>> This does "smell" like a bad hijackware infection.
>>>>
>>>> ==============
>>>> [1] Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in the United States and in Canada.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.net
>>>>
>>>>
>>>> Ron Avanzino wrote:
>>>>> We bought a new Lenovo laptop in February running Windows Vista Home
>>>>> Premium
>>>>> (Version 6.0 Build 6001:Service Pack 1).
>>>>>
>>>>>
>>>>>
>>>>> We recently had 2 problems regarding Windows Update:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 1) We could not change any of the settings in Windows Update
>>>>> such
>>>>> as
>>>>> the time to install new updates or whether or not to install updates
>>>>> automatically, etc. Even though the user was logged in as an
>>>>> administrator
>>>>> and started the application using "Run as Administrator", settings
>>>>> could
>>>>> not
>>>>> be changed. However, when User Account Control was turned off, the
>>>>> application did accept these changes.
>>>>>
>>>>>
>>>>>
>>>>> 2) When we attempted to check for updates using the Windows
>>>>> Update
>>>>> application, we got the following error message:
>>>>>
>>>>>
>>>>>
>>>>> Windows could not search for new updates
>>>>>
>>>>>
>>>>>
>>>>> Error(s) found:
>>>>>
>>>>> Code 80004002
>>>>>
>>>>>
>>>>>
>>>>> We have not been able to fix this misbehavior. Turning off User
>>>>> Account
>>>>> Control had no effect. A look at Control Panel->Programs and
>>>>> Features->Installed Updates indicates that no updates have been
>>>>> installed
>>>>> since 3/1/2009.
>>>>>
>>>>>
>>>>>
>>>>> This same combination of problems has been reported by others. For
>>>>> example,
>>>>> see the forum article dated 12-17-2008:
>>>>>
>>>>>
>>>>>
>>>>> http://www.vistaheads.com/forums/mic...vista-sp1.html
>>>>>
>>>>>
>>>>>
>>>>> We have tried the following. In all cases, the user was logged in as
>>>>> an
>>>>> administrator and started programs using "Run as Administrator":
>>>>>
>>>>>
>>>>>
>>>>> 1) Microsoft Knowledge Base article 956708
>>>>> a. The error code 80004002 is mentioned in the Microsoft
>>>>> Knowledge
>>>>> Base
>>>>> article 956708, (http://support.microsoft.com/kb/956708, Error message
>>>>> when
>>>>> you try to install updates by using the Windows Update or Microsoft
>>>>> Update
>>>>> Web site: "0x80004002"
>>>>> b. Solution #1 is to run the following .bat file:
>>>>> REGSVR32 WUPS2.DLL /S
>>>>>
>>>>> REGSVR32 WUPS.DLL /S
>>>>>
>>>>> REGSVR32 WUAUENG.DLL /S
>>>>>
>>>>> REGSVR32 WUAPI.DLL /S
>>>>>
>>>>> REGSVR32 WUCLTUX.DLL /S
>>>>>
>>>>> REGSVR32 WUWEBV.DLL /S
>>>>>
>>>>> REGSVR32 JSCRIPT.DLL /S
>>>>>
>>>>> REGSVR32 MSXML3.DLL /S
>>>>>
>>>>>
>>>>>
>>>>> I tried the above, and I also tried running the command on each file
>>>>> individually without the /s (quiet) option. When I run them
>>>>> individually, I
>>>>> get an error message such as the following for 5 of the files:
>>>>>
>>>>>
>>>>>
>>>>> The module "c:\windows\system32\[file name].dll" was loaded but the
>>>>> entry-point DLLRegisterServer was not found.
>>>>>
>>>>>
>>>>>
>>>>> The 5 files were:
>>>>>
>>>>>
>>>>>
>>>>> WUDFCoinstaller.dll
>>>>>
>>>>> WUDFPlatform.dll
>>>>>
>>>>> WUDFSvc.dll
>>>>>
>>>>> WDUFx.dll
>>>>>
>>>>> Wudriver.dll
>>>>>
>>>>>
>>>>>
>>>>> c. Solution #2 is to re-install Windows Update. I downloaded
>>>>> windowsupdateagent30-86.exe from the Microsoft web site. This did not
>>>>> fix
>>>>> the problem.
>>>>> 2) I checked for malicious software.
>>>>> a. Norton Protection Center came with the computer and has been
>>>>> active
>>>>> since day 1. No viruses were found after a manually triggered scan.
>>>>> (Some
>>>>> tracking cookies were found and deleted.)
>>>>> b. I download and ran the Microsoft Malicioius Software Removal
>>>>> Tool.
>>>>> This took 2.5 hours to run. No viruses were found.
>>>>> c. I used the Windows OneCare Safety Scanner (Beta for Vista)
>>>>> from
>>>>> the
>>>>> Microsoft web site. No viruses were found.
>>>>> d. I was going to post the results from OTListlt and Security
>>>>> Check
>>>>> to
>>>>> the AumHa forum, but it looks like they have too many users right now.
>>>>> 3) Someone in this forum (??cel) in a reply to PA
>>>>> BEAR
>>>>> suggested that the System File Checker be run with elevated
>>>>> privileges.
>>>>> [See microsoft.public.windows.update, 3/31/2009 9:22 AM.]
>>>>>
>>>>> When I did this, I got 69 occurrences of "...cannot repair
>>>>> ...WindowsUpdateClient..." in the cbs.log file. The screen output
>>>>> from
>>>>> "sfc
>>>>> /scannow" follows:
>>>>> ****BEGINNING OF OUTPUT***
>>>>> Microsoft Windows [Version 6.0.6001]
>>>>> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>>>>>
>>>>> C:\Windows\system32>sfc /scannow
>>>>>
>>>>> Beginning system scan. This process will take some time.
>>>>>
>>>>> Beginning verification phase of system scan.
>>>>> Verification 100% complete.
>>>>> Windows Resource Protection found corrupt files but was unable to fix
>>>>> some
>>>>> of them.
>>>>> Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
>>>>> example
>>>>> C:\Windows\Logs\CBS\CBS.log
>>>>>
>>>>> The system file repair changes will take effect after the next reboot.
>>>>>
>>>>> C:\Windows\system32>
>>>>> ***END OF OUTPUT***
>>>>>
>>>>> I'd like to know how to interpret the results from this System File
>>>>> Checker.
>>>>>
>>>>>
>>>>> What other things can I check? Has anyone had this problem and
>>>>> actually
>>>>> found a solution?

Thank you for all of your suggestions. I'm still hesitant about switching
AV software right now, but of course I will have to do it within the next 20
days or so. I was able to do several Windows updates on 2/19/2009 with the
Norton free-trialware installed, and I don't think the AV program itself has
been updated since then. I am able to run Live Update manually and it seems
to be keeping virus definitions up to date automatically.

I think I am going to do the following:

1) File a Windows Update support incident request with Microsoft
2) Continue to check for malware
3) Wait until after April 14 to see whether the new updates will load
automatically. (I'll make sure the computer is on when the updates are
scheduled.)
4) Install Norton 360 as you suggest.

In any event, I'll let you know what happens.

"PA Bear [MS MVP]" <> wrote in message
news:...
> So much for that idea.
>
> Since (a) you'll be uninstalling the NIS free-trialware soon and replacing
> it with N360 and since (b) you will want to download/run the Norton
> Removal Tool after uninstalling the NIS free-trial and before installing
> N360 anyway [trust me on this], let's jump the gun a bit and see if NIS
> might be the troublemaker here, Ron:
>
> 1. After making certain you have a copy of your Product Key/license for
> N360 2009, uninstall all Norton software (including LiveUpdate and any
> Norton Add-ons) via Control Panel | Programs | Uninstall a program (or
> Control Panel | Programs and Features, if using Classic view).
>
> 2. IMPORTANT! => Enable the Windows Firewall!!
>
> NB: You're "working without a net" now: Don't to ANYTHING else online
> (e.g., browsing; reading email; chatting) except #3 through #5 below until
> your new anti-virus application has been installed and fully updated!
>
> 3a. Download the Norton Removal Tool to your desktop:
> http://service1.symantec.com/SUPPORT...05033108162039
>
> 3b. Right-click on the saved download and select Run as Administrator.
>
> 4. Reboot and /immediately/ install either Avira AntiVir (free;
> http://www.free-av.com/) or Avast (free;
> http://www.avast.com/eng/avast_4_home.html)
>
> NB: Do NOT install N360 2009 yet!
>
> 5. Manually update your new anti-virus application reboot into Safe Mode
> and run a full system scan, then reboot into normal (Windows) mode and
> test running Windows Update manually now.
>
> Do your problems persist?
>
> Again, please do NOT uninstall AntiVir/Avast or install N360 2009 yet!
>
> PS: When the time comes to install N360, you will want to be running N360
> v3, not v2.5. You may need to do a free upgrade; see
> http://www.symantec.com/home_homeoff...0_download.jsp.
> --
> ~PA Bear
>
>
> Ron Avanzino wrote:
>> I downloaded the System Readiness Update Tool, turned off UAC, and booted
>> into Safe Mode using the F8-key method. When I right-clicked on the
>> installation program name, "Run as Administrator" did not appear on the
>> list
>> options, so I double left clicked instead. After a few seconds, I got
>> the
>> error message, "Installer encountered an error 0x8007043c. This service
>> cannot be started in Safe Mode."
>>
>> I then re-booted normally. With UAC still disabled, I double-clicked the
>> installation file and got the error message, "Installer encountered and
>> error: 0x80004002 No such interface supported."
> <paste>
>> The laptop is running 32-bit Vista not x64.
>>
>> I plan on removing Norton Security soon and installing Norton 360. I
>> already have a license for 3 machines, so if it installs correctly on
>> Vista
>> I will use it. If not, I'll buy a separate copy of Norton 360. I didn't
>> want to change security software until this update issue is resolved so
>> as
>> not confuse the matter.
> </paste>
>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:...
>>> Please take the time to read & digest this entire post before
>>> proceeding.
>>>
>>> => If this is a Vista x64 machine, Ron, STOP HERE! and tell me now,
>>> please.
>>>
>>> => If you do NOT plan on purchasing/subscribing to Norton Internet
>>> Security (NIS) when the free-trial expires, STOP HERE! and tell me now,
>>> please.
>>>
>>> ====
>>>
>>> First of all, I wouldn't worry about any KB956708-related issues you
>>> encountered as it's pretty much a WinXP-specific KB article.
>>>
>>> Second, there's a related and eerily similar thread thread/discussion in
>>> this same newsgroup that's been ongoing since early Feb-09. Though
>>> there's been no resolution in that thread so far, I'm going to borrow
>>> something from it in case it might help you:
>>>
>>> 1. Download the System Update Readiness (CheckSUR) tool, saving it to
>>> your
>>> desktop:
>>> http://www.microsoft.com/downloads/d...5-812e8078ab27
>>>
>>> [I should mention that a recently revised version of this tool is
>>> supposedly "waiting in the wings" but it's not available yet. This
>>> Aug-08
>>> version might help you anyway.]
>>>
>>> 2. Reboot into Safe Mode (tutorial:
>>> http://www.bleepingcomputer.com/tuto...l61.html#vista).
>>>
>>> 3. Right-click on the file you saved in #1 above and select "Run as
>>> Administrator."
>>>
>>> 4. Sit back & let the utility run to completion, then reboot into normal
>>> (Windows) mode.
>>>
>>> 5. Open Notepad, click on Format (in toolbar at top) and make sure "Word
>>> wrap" is NOT checked.
>>>
>>> 6. CheckSUR will have generated and saved two (2) logs:
>>>
>>> %SYSTEMROOT%\Logs\CBS\CheckSUR.log
>>> %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
>>>
>>> [%SYSTEMROOT% = the boot drive, usually the C: drive]
>>>
>>> Please open each log (in Notepad) and then copy/paste the contents of
>>> each
>>> log into a reply to this post.
>>>
>>> COMMENT: It would appear that Automatic Updates is working and has been
>>> keeping the computer fully-patched, despite the errors/problems being
>>> discussed in this thread. The next batch of Windows Updates will be
>>> released on Tuesday, 14 April 2009. If Automatic Updates fails to
>>> install
>>> these Apr-09 updates after seven (7) days, you might consider opening a
>>> free support incident; see footnote [1] in my previous reply.
>>> --
>>> ~PA Bear
>>>
>>>
>>> Ron Avanzino wrote:
>>>>> Is the computer still under Warranty or Service Contract? Have you
>>>>> opened
>>>>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>>>
>>>> Yes, the computer is still under the 1 year Lenovo warranty, but the
>>>> warranty specifically says that it "...Does not cover ...any software
>>>> programs, whether provided with the product or supplied subsequently."
>>>>
>>>>> By any chance have you installed IE8 (beta or final)?
>>>>
>>>> No. We have IE 7.0.6001.18000
>>>>
>>>>> When (date) was the last time you were able to access and configure
>>>>> your
>>>>> Automatic Updates settings without having to disable UAC?
>>>>
>>>> According to the Control Panel list of Installed Updates, we did an
>>>> update
>>>> for Microsoft Windows (KB959772) on 2/27/2009 and an update for Vista
>>>> that
>>>> installed WinHlp32.exe (KB917607) on 3/1/2009. I'm pretty sure we did
>>>> both
>>>> of these manually because the laptop was off most of the time and would
>>>> have
>>>> missed the 1:00 AM automatic update trigger.
>>>>
>>>>> [Do you understand that logging-in as "an administrator" (i.e., with
>>>>> admin
>>>>> privileges) and logging-in as *the* Administrator are not the same
>>>>> thing
>>>>> in Vista?]
>>>>
>>>> No! Please explain the difference. Which is better? How do you log
>>>> in
>>>> to
>>>> each?
>>>>
>>>>> When (date) was the last time you were able to run Windows Update
>>>>> manually?
>>>>
>>>> Probably on 2/27/2009 (see above).
>>>>
>>>>>> ...Norton Protection Center came with the computer and has been
>>>>>> active
>>>>>> since day 1.
>>>>>
>>>>> Is it called Norton Protection Center or, e.g., Norton Internet
>>>>> Security?
>>>>> Did this application "come with the computer" or is it a freebie from
>>>>> your
>>>>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet
>>>>> security
>>>>> free-trial came preinstalled on the computer?
>>>>> If the Norton application did come preinstalled by Lenovo, are you
>>>>> certain
>>>>> that the subscription or free-trial is still current/valid?
>>>>
>>>> It's Norton Internet Security. One of the 2 tabs says Norton Internet
>>>> Security and the other says Norton Security Center. It came with the
>>>> computer and is still active. As of today, we have 24 days remaining
>>>> before
>>>> it expires. The "About Norton Internet Security" page says "Version
>>>> 15.5.0.23, Lenovo China (90)."
>>>>
>>>>> This does "smell" like a bad hijackware infection.
>>>>
>>>> It certainly does smell.
>>>>
>>>>> ==============
>>>>> [1] Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>> I'll try this next, unless anyone on this forum has any other ideas.
>>>>
>>>> "PA Bear [MS MVP]" <> wrote in message
>>>> news:%...
>>>>> Tip: When composing a newsgroup post or email in Word, only use ENTER
>>>>> (once) to begin a new paragraph; to being a new line, use Shift+ENTER
>>>>> (once).
>>>>> =============================
>>>>>
>>>>> Is the computer still under Warranty or Service Contract? Have you
>>>>> opened
>>>>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>>>>
>>>>> By any chance have you installed IE8 (beta or final)?
>>>>>
>>>>> When (date) was the last time you were able to access and configure
>>>>> your
>>>>> Automatic Updates settings without having to disable UAC? [Do you
>>>>> understand that logging-in as "an administrator" (i.e., with admin
>>>>> privileges) and logging-in as *the* Administrator are not the same
>>>>> thing
>>>>> in Vista?]
>>>>>
>>>>> When (date) was the last time you were able to run Windows Update
>>>>> manually?
>>>>>
>>>>>> ...Norton Protection Center came with the computer and has been
>>>>>> active
>>>>>> since day 1.
>>>>>
>>>>> Is it called Norton Protection Center or, e.g., Norton Internet
>>>>> Security?
>>>>> Did this application "come with the computer" or is it a freebie from
>>>>> your
>>>>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet
>>>>> security
>>>>> free-trial came preinstalled on the computer?
>>>>>
>>>>> If the Norton application did come preinstalled by Lenovo, are you
>>>>> certain
>>>>> that the subscription or free-trial is still current/valid?
>>>>>
>>>>>> ...I was going to post the results from OTListlt and Security Check
>>>>>> to
>>>>>> the AumHa forum, but it looks like they have too many users right
>>>>>> now.
>>>>>
>>>>> The forum has been having "server issues" recently. Other forums
>>>>> where
>>>>> you might post include
>>>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>>>> http://www.dslreports.com/forum/cleanup, and
>>>>> http://forums.spybot.info/forumdisplay.php?f=22. Note the each forum
>>>>> has
>>>>> their own set of preparatory requirements, Ron.
>>>>>
>>>>> This does "smell" like a bad hijackware infection.
>>>>>
>>>>> ==============
>>>>> [1] Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>
>>>>> For home users, no-charge support is available by calling
>>>>> 1-866-PCSAFETY
>>>>> in the United States and in Canada.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>
>>>>>
>>>>> Ron Avanzino wrote:
>>>>>> We bought a new Lenovo laptop in February running Windows Vista Home
>>>>>> Premium
>>>>>> (Version 6.0 Build 6001:Service Pack 1).
>>>>>>
>>>>>>
>>>>>>
>>>>>> We recently had 2 problems regarding Windows Update:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 1) We could not change any of the settings in Windows Update
>>>>>> such
>>>>>> as
>>>>>> the time to install new updates or whether or not to install updates
>>>>>> automatically, etc. Even though the user was logged in as an
>>>>>> administrator
>>>>>> and started the application using "Run as Administrator", settings
>>>>>> could
>>>>>> not
>>>>>> be changed. However, when User Account Control was turned off, the
>>>>>> application did accept these changes.
>>>>>>
>>>>>>
>>>>>>
>>>>>> 2) When we attempted to check for updates using the Windows
>>>>>> Update
>>>>>> application, we got the following error message:
>>>>>>
>>>>>>
>>>>>>
>>>>>> Windows could not search for new updates
>>>>>>
>>>>>>
>>>>>>
>>>>>> Error(s) found:
>>>>>>
>>>>>> Code 80004002
>>>>>>
>>>>>>
>>>>>>
>>>>>> We have not been able to fix this misbehavior. Turning off User
>>>>>> Account
>>>>>> Control had no effect. A look at Control Panel->Programs and
>>>>>> Features->Installed Updates indicates that no updates have been
>>>>>> installed
>>>>>> since 3/1/2009.
>>>>>>
>>>>>>
>>>>>>
>>>>>> This same combination of problems has been reported by others. For
>>>>>> example,
>>>>>> see the forum article dated 12-17-2008:
>>>>>>
>>>>>>
>>>>>>
>>>>>> http://www.vistaheads.com/forums/mic...vista-sp1.html
>>>>>>
>>>>>>
>>>>>>
>>>>>> We have tried the following. In all cases, the user was logged in as
>>>>>> an
>>>>>> administrator and started programs using "Run as Administrator":
>>>>>>
>>>>>>
>>>>>>
>>>>>> 1) Microsoft Knowledge Base article 956708
>>>>>> a. The error code 80004002 is mentioned in the Microsoft
>>>>>> Knowledge
>>>>>> Base
>>>>>> article 956708, (http://support.microsoft.com/kb/956708, Error
>>>>>> message
>>>>>> when
>>>>>> you try to install updates by using the Windows Update or Microsoft
>>>>>> Update
>>>>>> Web site: "0x80004002"
>>>>>> b. Solution #1 is to run the following .bat file:
>>>>>> REGSVR32 WUPS2.DLL /S
>>>>>>
>>>>>> REGSVR32 WUPS.DLL /S
>>>>>>
>>>>>> REGSVR32 WUAUENG.DLL /S
>>>>>>
>>>>>> REGSVR32 WUAPI.DLL /S
>>>>>>
>>>>>> REGSVR32 WUCLTUX.DLL /S
>>>>>>
>>>>>> REGSVR32 WUWEBV.DLL /S
>>>>>>
>>>>>> REGSVR32 JSCRIPT.DLL /S
>>>>>>
>>>>>> REGSVR32 MSXML3.DLL /S
>>>>>>
>>>>>>
>>>>>>
>>>>>> I tried the above, and I also tried running the command on each file
>>>>>> individually without the /s (quiet) option. When I run them
>>>>>> individually, I
>>>>>> get an error message such as the following for 5 of the files:
>>>>>>
>>>>>>
>>>>>>
>>>>>> The module "c:\windows\system32\[file name].dll" was loaded but the
>>>>>> entry-point DLLRegisterServer was not found.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The 5 files were:
>>>>>>
>>>>>>
>>>>>>
>>>>>> WUDFCoinstaller.dll
>>>>>>
>>>>>> WUDFPlatform.dll
>>>>>>
>>>>>> WUDFSvc.dll
>>>>>>
>>>>>> WDUFx.dll
>>>>>>
>>>>>> Wudriver.dll
>>>>>>
>>>>>>
>>>>>>
>>>>>> c. Solution #2 is to re-install Windows Update. I downloaded
>>>>>> windowsupdateagent30-86.exe from the Microsoft web site. This did
>>>>>> not
>>>>>> fix
>>>>>> the problem.
>>>>>> 2) I checked for malicious software.
>>>>>> a. Norton Protection Center came with the computer and has been
>>>>>> active
>>>>>> since day 1. No viruses were found after a manually triggered scan.
>>>>>> (Some
>>>>>> tracking cookies were found and deleted.)
>>>>>> b. I download and ran the Microsoft Malicioius Software Removal
>>>>>> Tool.
>>>>>> This took 2.5 hours to run. No viruses were found.
>>>>>> c. I used the Windows OneCare Safety Scanner (Beta for Vista)
>>>>>> from
>>>>>> the
>>>>>> Microsoft web site. No viruses were found.
>>>>>> d. I was going to post the results from OTListlt and Security
>>>>>> Check
>>>>>> to
>>>>>> the AumHa forum, but it looks like they have too many users right
>>>>>> now.
>>>>>> 3) Someone in this forum (??cel) in a reply to PA
>>>>>> BEAR
>>>>>> suggested that the System File Checker be run with elevated
>>>>>> privileges.
>>>>>> [See microsoft.public.windows.update, 3/31/2009 9:22 AM.]
>>>>>>
>>>>>> When I did this, I got 69 occurrences of "...cannot repair
>>>>>> ...WindowsUpdateClient..." in the cbs.log file. The screen output
>>>>>> from
>>>>>> "sfc
>>>>>> /scannow" follows:
>>>>>> ****BEGINNING OF OUTPUT***
>>>>>> Microsoft Windows [Version 6.0.6001]
>>>>>> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>>>>>>
>>>>>> C:\Windows\system32>sfc /scannow
>>>>>>
>>>>>> Beginning system scan. This process will take some time.
>>>>>>
>>>>>> Beginning verification phase of system scan.
>>>>>> Verification 100% complete.
>>>>>> Windows Resource Protection found corrupt files but was unable to fix
>>>>>> some
>>>>>> of them.
>>>>>> Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
>>>>>> example
>>>>>> C:\Windows\Logs\CBS\CBS.log
>>>>>>
>>>>>> The system file repair changes will take effect after the next
>>>>>> reboot.
>>>>>>
>>>>>> C:\Windows\system32>
>>>>>> ***END OF OUTPUT***
>>>>>>
>>>>>> I'd like to know how to interpret the results from this System File
>>>>>> Checker.
>>>>>>
>>>>>>
>>>>>> What other things can I check? Has anyone had this problem and
>>>>>> actually
>>>>>> found a solution?
>

You're welcome & you certainly may do as you wish.

Speaking from experience, I would *strongly* recommend (1) uninstalling the
NIS free-trial, (2) running the Norton Removal Tool and (3) rebooting before
(4) installing N360 2009, Ron. And if you end up with NIS 2009 v2.5,
upgrade to v3.x ASAP.

Ron Avanzino wrote:
> Thank you for all of your suggestions. I'm still hesitant about switching
> AV software right now, but of course I will have to do it within the next
> 20
> days or so. I was able to do several Windows updates on 2/19/2009 with
> the
> Norton free-trialware installed, and I don't think the AV program itself
> has
> been updated since then. I am able to run Live Update manually and it
> seems
> to be keeping virus definitions up to date automatically.
>
> I think I am going to do the following:
>
> 1) File a Windows Update support incident request with Microsoft
> 2) Continue to check for malware
> 3) Wait until after April 14 to see whether the new updates will load
> automatically. (I'll make sure the computer is on when the updates are
> scheduled.)
> 4) Install Norton 360 as you suggest.
>
> In any event, I'll let you know what happens.
>
> "PA Bear [MS MVP]" <> wrote in message
> news:...
>> So much for that idea.
>>
>> Since (a) you'll be uninstalling the NIS free-trialware soon and
>> replacing
>> it with N360 and since (b) you will want to download/run the Norton
>> Removal Tool after uninstalling the NIS free-trial and before installing
>> N360 anyway [trust me on this], let's jump the gun a bit and see if NIS
>> might be the troublemaker here, Ron:
>>
>> 1. After making certain you have a copy of your Product Key/license for
>> N360 2009, uninstall all Norton software (including LiveUpdate and any
>> Norton Add-ons) via Control Panel | Programs | Uninstall a program (or
>> Control Panel | Programs and Features, if using Classic view).
>>
>> 2. IMPORTANT! => Enable the Windows Firewall!!
>>
>> NB: You're "working without a net" now: Don't to ANYTHING else online
>> (e.g., browsing; reading email; chatting) except #3 through #5 below
>> until
>> your new anti-virus application has been installed and fully updated!
>>
>> 3a. Download the Norton Removal Tool to your desktop:
>> http://service1.symantec.com/SUPPORT...05033108162039
>>
>> 3b. Right-click on the saved download and select Run as Administrator.
>>
>> 4. Reboot and /immediately/ install either Avira AntiVir (free;
>> http://www.free-av.com/) or Avast (free;
>> http://www.avast.com/eng/avast_4_home.html)
>>
>> NB: Do NOT install N360 2009 yet!
>>
>> 5. Manually update your new anti-virus application reboot into Safe Mode
>> and run a full system scan, then reboot into normal (Windows) mode and
>> test running Windows Update manually now.
>>
>> Do your problems persist?
>>
>> Again, please do NOT uninstall AntiVir/Avast or install N360 2009 yet!
>>
>> PS: When the time comes to install N360, you will want to be running N360
>> v3, not v2.5. You may need to do a free upgrade; see
>> http://www.symantec.com/home_homeoff...0_download.jsp.
>> --
>> ~PA Bear
>>
>>
>> Ron Avanzino wrote:
>>> I downloaded the System Readiness Update Tool, turned off UAC, and
>>> booted
>>> into Safe Mode using the F8-key method. When I right-clicked on the
>>> installation program name, "Run as Administrator" did not appear on the
>>> list
>>> options, so I double left clicked instead. After a few seconds, I got
>>> the
>>> error message, "Installer encountered an error 0x8007043c. This service
>>> cannot be started in Safe Mode."
>>>
>>> I then re-booted normally. With UAC still disabled, I double-clicked
>>> the
>>> installation file and got the error message, "Installer encountered and
>>> error: 0x80004002 No such interface supported."
>> <paste>
>>> The laptop is running 32-bit Vista not x64.
>>>
>>> I plan on removing Norton Security soon and installing Norton 360. I
>>> already have a license for 3 machines, so if it installs correctly on
>>> Vista
>>> I will use it. If not, I'll buy a separate copy of Norton 360. I
>>> didn't
>>> want to change security software until this update issue is resolved so
>>> as
>>> not confuse the matter.
>> </paste>
>>>
>>> "PA Bear [MS MVP]" <> wrote in message
>>> news:...
>>>> Please take the time to read & digest this entire post before
>>>> proceeding.
>>>>
>>>> => If this is a Vista x64 machine, Ron, STOP HERE! and tell me now,
>>>> please.
>>>>
>>>> => If you do NOT plan on purchasing/subscribing to Norton Internet
>>>> Security (NIS) when the free-trial expires, STOP HERE! and tell me now,
>>>> please.
>>>>
>>>> ====
>>>>
>>>> First of all, I wouldn't worry about any KB956708-related issues you
>>>> encountered as it's pretty much a WinXP-specific KB article.
>>>>
>>>> Second, there's a related and eerily similar thread thread/discussion
>>>> in
>>>> this same newsgroup that's been ongoing since early Feb-09. Though
>>>> there's been no resolution in that thread so far, I'm going to borrow
>>>> something from it in case it might help you:
>>>>
>>>> 1. Download the System Update Readiness (CheckSUR) tool, saving it to
>>>> your
>>>> desktop:
>>>> http://www.microsoft.com/downloads/d...5-812e8078ab27
>>>>
>>>> [I should mention that a recently revised version of this tool is
>>>> supposedly "waiting in the wings" but it's not available yet. This
>>>> Aug-08
>>>> version might help you anyway.]
>>>>
>>>> 2. Reboot into Safe Mode (tutorial:
>>>> http://www.bleepingcomputer.com/tuto...l61.html#vista).
>>>>
>>>> 3. Right-click on the file you saved in #1 above and select "Run as
>>>> Administrator."
>>>>
>>>> 4. Sit back & let the utility run to completion, then reboot into
>>>> normal
>>>> (Windows) mode.
>>>>
>>>> 5. Open Notepad, click on Format (in toolbar at top) and make sure
>>>> "Word
>>>> wrap" is NOT checked.
>>>>
>>>> 6. CheckSUR will have generated and saved two (2) logs:
>>>>
>>>> %SYSTEMROOT%\Logs\CBS\CheckSUR.log
>>>> %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
>>>>
>>>> [%SYSTEMROOT% = the boot drive, usually the C: drive]
>>>>
>>>> Please open each log (in Notepad) and then copy/paste the contents of
>>>> each
>>>> log into a reply to this post.
>>>>
>>>> COMMENT: It would appear that Automatic Updates is working and has been
>>>> keeping the computer fully-patched, despite the errors/problems being
>>>> discussed in this thread. The next batch of Windows Updates will be
>>>> released on Tuesday, 14 April 2009. If Automatic Updates fails to
>>>> install
>>>> these Apr-09 updates after seven (7) days, you might consider opening a
>>>> free support incident; see footnote [1] in my previous reply.
>>>> --
>>>> ~PA Bear
>>>>
>>>>
>>>> Ron Avanzino wrote:
>>>>>> Is the computer still under Warranty or Service Contract? Have you
>>>>>> opened
>>>>>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>>>>
>>>>> Yes, the computer is still under the 1 year Lenovo warranty, but the
>>>>> warranty specifically says that it "...Does not cover ...any software
>>>>> programs, whether provided with the product or supplied subsequently."
>>>>>
>>>>>> By any chance have you installed IE8 (beta or final)?
>>>>>
>>>>> No. We have IE 7.0.6001.18000
>>>>>
>>>>>> When (date) was the last time you were able to access and configure
>>>>>> your
>>>>>> Automatic Updates settings without having to disable UAC?
>>>>>
>>>>> According to the Control Panel list of Installed Updates, we did an
>>>>> update
>>>>> for Microsoft Windows (KB959772) on 2/27/2009 and an update for Vista
>>>>> that
>>>>> installed WinHlp32.exe (KB917607) on 3/1/2009. I'm pretty sure we did
>>>>> both
>>>>> of these manually because the laptop was off most of the time and
>>>>> would
>>>>> have
>>>>> missed the 1:00 AM automatic update trigger.
>>>>>
>>>>>> [Do you understand that logging-in as "an administrator" (i.e., with
>>>>>> admin
>>>>>> privileges) and logging-in as *the* Administrator are not the same
>>>>>> thing
>>>>>> in Vista?]
>>>>>
>>>>> No! Please explain the difference. Which is better? How do you log
>>>>> in
>>>>> to
>>>>> each?
>>>>>
>>>>>> When (date) was the last time you were able to run Windows Update
>>>>>> manually?
>>>>>
>>>>> Probably on 2/27/2009 (see above).
>>>>>
>>>>>>> ...Norton Protection Center came with the computer and has been
>>>>>>> active
>>>>>>> since day 1.
>>>>>>
>>>>>> Is it called Norton Protection Center or, e.g., Norton Internet
>>>>>> Security?
>>>>>> Did this application "come with the computer" or is it a freebie from
>>>>>> your
>>>>>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet
>>>>>> security
>>>>>> free-trial came preinstalled on the computer?
>>>>>> If the Norton application did come preinstalled by Lenovo, are you
>>>>>> certain
>>>>>> that the subscription or free-trial is still current/valid?
>>>>>
>>>>> It's Norton Internet Security. One of the 2 tabs says Norton Internet
>>>>> Security and the other says Norton Security Center. It came with the
>>>>> computer and is still active. As of today, we have 24 days remaining
>>>>> before
>>>>> it expires. The "About Norton Internet Security" page says "Version
>>>>> 15.5.0.23, Lenovo China (90)."
>>>>>
>>>>>> This does "smell" like a bad hijackware infection.
>>>>>
>>>>> It certainly does smell.
>>>>>
>>>>>> ==============
>>>>>> [1] Start a free Windows Update support incident request:
>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>> I'll try this next, unless anyone on this forum has any other ideas.
>>>>>
>>>>> "PA Bear [MS MVP]" <> wrote in message
>>>>> news:%...
>>>>>> Tip: When composing a newsgroup post or email in Word, only use ENTER
>>>>>> (once) to begin a new paragraph; to being a new line, use Shift+ENTER
>>>>>> (once).
>>>>>> =============================
>>>>>>
>>>>>> Is the computer still under Warranty or Service Contract? Have you
>>>>>> opened
>>>>>> a free Windows Update support incident (with Microsoft) yet [1] ?
>>>>>>
>>>>>> By any chance have you installed IE8 (beta or final)?
>>>>>>
>>>>>> When (date) was the last time you were able to access and configure
>>>>>> your
>>>>>> Automatic Updates settings without having to disable UAC? [Do you
>>>>>> understand that logging-in as "an administrator" (i.e., with admin
>>>>>> privileges) and logging-in as *the* Administrator are not the same
>>>>>> thing
>>>>>> in Vista?]
>>>>>>
>>>>>> When (date) was the last time you were able to run Windows Update
>>>>>> manually?
>>>>>>
>>>>>>> ...Norton Protection Center came with the computer and has been
>>>>>>> active
>>>>>>> since day 1.
>>>>>>
>>>>>> Is it called Norton Protection Center or, e.g., Norton Internet
>>>>>> Security?
>>>>>> Did this application "come with the computer" or is it a freebie from
>>>>>> your
>>>>>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet
>>>>>> security
>>>>>> free-trial came preinstalled on the computer?
>>>>>>
>>>>>> If the Norton application did come preinstalled by Lenovo, are you
>>>>>> certain
>>>>>> that the subscription or free-trial is still current/valid?
>>>>>>
>>>>>>> ...I was going to post the results from OTListlt and Security Check
>>>>>>> to
>>>>>>> the AumHa forum, but it looks like they have too many users right
>>>>>>> now.
>>>>>>
>>>>>> The forum has been having "server issues" recently. Other forums
>>>>>> where
>>>>>> you might post include
>>>>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>>>>> http://www.dslreports.com/forum/cleanup, and
>>>>>> http://forums.spybot.info/forumdisplay.php?f=22. Note the each forum
>>>>>> has
>>>>>> their own set of preparatory requirements, Ron.
>>>>>>
>>>>>> This does "smell" like a bad hijackware infection.
>>>>>>
>>>>>> ==============
>>>>>> [1] Start a free Windows Update support incident request:
>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>>
>>>>>> For home users, no-charge support is available by calling
>>>>>> 1-866-PCSAFETY
>>>>>> in the United States and in Canada.
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>>
>>>>>>
>>>>>> Ron Avanzino wrote:
>>>>>>> We bought a new Lenovo laptop in February running Windows Vista Home
>>>>>>> Premium
>>>>>>> (Version 6.0 Build 6001:Service Pack 1).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We recently had 2 problems regarding Windows Update:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 1) We could not change any of the settings in Windows Update
>>>>>>> such
>>>>>>> as
>>>>>>> the time to install new updates or whether or not to install updates
>>>>>>> automatically, etc. Even though the user was logged in as an
>>>>>>> administrator
>>>>>>> and started the application using "Run as Administrator", settings
>>>>>>> could
>>>>>>> not
>>>>>>> be changed. However, when User Account Control was turned off, the
>>>>>>> application did accept these changes.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 2) When we attempted to check for updates using the Windows
>>>>>>> Update
>>>>>>> application, we got the following error message:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Windows could not search for new updates
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Error(s) found:
>>>>>>>
>>>>>>> Code 80004002
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We have not been able to fix this misbehavior. Turning off User
>>>>>>> Account
>>>>>>> Control had no effect. A look at Control Panel->Programs and
>>>>>>> Features->Installed Updates indicates that no updates have been
>>>>>>> installed
>>>>>>> since 3/1/2009.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This same combination of problems has been reported by others. For
>>>>>>> example,
>>>>>>> see the forum article dated 12-17-2008:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> http://www.vistaheads.com/forums/mic...vista-sp1.html
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We have tried the following. In all cases, the user was logged in
>>>>>>> as
>>>>>>> an
>>>>>>> administrator and started programs using "Run as Administrator":
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 1) Microsoft Knowledge Base article 956708
>>>>>>> a. The error code 80004002 is mentioned in the Microsoft
>>>>>>> Knowledge
>>>>>>> Base
>>>>>>> article 956708, (http://support.microsoft.com/kb/956708, Error
>>>>>>> message
>>>>>>> when
>>>>>>> you try to install updates by using the Windows Update or Microsoft
>>>>>>> Update
>>>>>>> Web site: "0x80004002"
>>>>>>> b. Solution #1 is to run the following .bat file:
>>>>>>> REGSVR32 WUPS2.DLL /S
>>>>>>>
>>>>>>> REGSVR32 WUPS.DLL /S
>>>>>>>
>>>>>>> REGSVR32 WUAUENG.DLL /S
>>>>>>>
>>>>>>> REGSVR32 WUAPI.DLL /S
>>>>>>>
>>>>>>> REGSVR32 WUCLTUX.DLL /S
>>>>>>>
>>>>>>> REGSVR32 WUWEBV.DLL /S
>>>>>>>
>>>>>>> REGSVR32 JSCRIPT.DLL /S
>>>>>>>
>>>>>>> REGSVR32 MSXML3.DLL /S
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I tried the above, and I also tried running the command on each file
>>>>>>> individually without the /s (quiet) option. When I run them
>>>>>>> individually, I
>>>>>>> get an error message such as the following for 5 of the files:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The module "c:\windows\system32\[file name].dll" was loaded but the
>>>>>>> entry-point DLLRegisterServer was not found.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The 5 files were:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> WUDFCoinstaller.dll
>>>>>>>
>>>>>>> WUDFPlatform.dll
>>>>>>>
>>>>>>> WUDFSvc.dll
>>>>>>>
>>>>>>> WDUFx.dll
>>>>>>>
>>>>>>> Wudriver.dll
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> c. Solution #2 is to re-install Windows Update. I downloaded
>>>>>>> windowsupdateagent30-86.exe from the Microsoft web site. This did
>>>>>>> not
>>>>>>> fix
>>>>>>> the problem.
>>>>>>> 2) I checked for malicious software.
>>>>>>> a. Norton Protection Center came with the computer and has been
>>>>>>> active
>>>>>>> since day 1. No viruses were found after a manually triggered scan.
>>>>>>> (Some
>>>>>>> tracking cookies were found and deleted.)
>>>>>>> b. I download and ran the Microsoft Malicioius Software Removal
>>>>>>> Tool.
>>>>>>> This took 2.5 hours to run. No viruses were found.
>>>>>>> c. I used the Windows OneCare Safety Scanner (Beta for Vista)
>>>>>>> from
>>>>>>> the
>>>>>>> Microsoft web site. No viruses were found.
>>>>>>> d. I was going to post the results from OTListlt and Security
>>>>>>> Check
>>>>>>> to
>>>>>>> the AumHa forum, but it looks like they have too many users right
>>>>>>> now.
>>>>>>> 3) Someone in this forum (??cel) in a reply to PA
>>>>>>> BEAR
>>>>>>> suggested that the System File Checker be run with elevated
>>>>>>> privileges.
>>>>>>> [See microsoft.public.windows.update, 3/31/2009 9:22 AM.]
>>>>>>>
>>>>>>> When I did this, I got 69 occurrences of "...cannot repair
>>>>>>> ...WindowsUpdateClient..." in the cbs.log file. The screen output
>>>>>>> from
>>>>>>> "sfc
>>>>>>> /scannow" follows:
>>>>>>> ****BEGINNING OF OUTPUT***
>>>>>>> Microsoft Windows [Version 6.0.6001]
>>>>>>> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>>>>>>>
>>>>>>> C:\Windows\system32>sfc /scannow
>>>>>>>
>>>>>>> Beginning system scan. This process will take some time.
>>>>>>>
>>>>>>> Beginning verification phase of system scan.
>>>>>>> Verification 100% complete.
>>>>>>> Windows Resource Protection found corrupt files but was unable to
>>>>>>> fix
>>>>>>> some
>>>>>>> of them.
>>>>>>> Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
>>>>>>> example
>>>>>>> C:\Windows\Logs\CBS\CBS.log
>>>>>>>
>>>>>>> The system file repair changes will take effect after the next
>>>>>>> reboot.
>>>>>>>
>>>>>>> C:\Windows\system32>
>>>>>>> ***END OF OUTPUT***
>>>>>>>
>>>>>>> I'd like to know how to interpret the results from this System File
>>>>>>> Checker.
>>>>>>>
>>>>>>>
>>>>>>> What other things can I check? Has anyone had this problem and
>>>>>>> actually
>>>>>>> found a solution?

This is only because the update has not updated all of the required files or missed/ignored some files.
Check out the below link and i am sure it would help you solve your problem,

http://www.errorsnsolutions.com/inde...id=res&rid=926

> On Sunday, April 05, 2009 3:27 PM Ron Avanzino wrote:

> We bought a new Lenovo laptop in February running Windows Vista Home Premium
> (Version 6.0 Build 6001:Service Pack 1).
>
>
>
> We recently had 2 problems regarding Windows Update:
>
>
>
>
>
> 1) We could not change any of the settings in Windows Update such as
> the time to install new updates or whether or not to install updates
> automatically, etc. Even though the user was logged in as an administrator
> and started the application using "Run as Administrator", settings could not
> be changed. However, when User Account Control was turned off, the
> application did accept these changes.
>
>
>
> 2) When we attempted to check for updates using the Windows Update
> application, we got the following error message:
>
>
>
> Windows could not search for new updates
>
>
>
> Error(s) found:
>
> Code 80004002
>
>
>
> We have not been able to fix this misbehavior. Turning off User Account
> Control had no effect. A look at Control Panel->Programs and
> Features->Installed Updates indicates that no updates have been installed
> since 3/1/2009.
>
>
>
> This same combination of problems has been reported by others. For example,
> see the forum article dated 12-17-2008:
>
>
>
> http://www.vistaheads.com/forums/mic...vista-sp1.html
>
>
>
> We have tried the following. In all cases, the user was logged in as an
> administrator and started programs using "Run as Administrator":
>
>
>
> 1) Microsoft Knowledge Base article 956708
> a. The error code 80004002 is mentioned in the Microsoft Knowledge Base
> article 956708, (http://support.microsoft.com/kb/956708, Error message when
> you try to install updates by using the Windows Update or Microsoft Update
> Web site: "0x80004002"
> b. Solution #1 is to run the following .bat file:
> REGSVR32 WUPS2.DLL /S
>
> REGSVR32 WUPS.DLL /S
>
> REGSVR32 WUAUENG.DLL /S
>
> REGSVR32 WUAPI.DLL /S
>
> REGSVR32 WUCLTUX.DLL /S
>
> REGSVR32 WUWEBV.DLL /S
>
> REGSVR32 JSCRIPT.DLL /S
>
> REGSVR32 MSXML3.DLL /S
>
>
>
> I tried the above, and I also tried running the command on each file
> individually without the /s (quiet) option. When I run them individually, I
> get an error message such as the following for 5 of the files:
>
>
>
> The module "c:\windows\system32\[file name].dll" was loaded but the
> entry-point DLLRegisterServer was not found.
>
>
>
> The 5 files were:
>
>
>
> WUDFCoinstaller.dll
>
> WUDFPlatform.dll
>
> WUDFSvc.dll
>
> WDUFx.dll
>
> Wudriver.dll
>
>
>
> c. Solution #2 is to re-install Windows Update. I downloaded
> windowsupdateagent30-86.exe from the Microsoft web site. This did not fix
> the problem.
> 2) I checked for malicious software.
> a. Norton Protection Center came with the computer and has been active
> since day 1. No viruses were found after a manually triggered scan. (Some
> tracking cookies were found and deleted.)
> b. I download and ran the Microsoft Malicioius Software Removal Tool.
> This took 2.5 hours to run. No viruses were found.
> c. I used the Windows OneCare Safety Scanner (Beta for Vista) from the
> Microsoft web site. No viruses were found.
> d. I was going to post the results from OTListlt and Security Check to
> the AumHa forum, but it looks like they have too many users right now.
> 3) Someone in this forum (??cel) in a reply to PA BEAR
> suggested that the System File Checker be run with elevated privileges.
> [See microsoft.public.windows.update, 3/31/2009 9:22 AM.]
>
> When I did this, I got 69 occurrences of "...cannot repair
> ...WindowsUpdateClient..." in the cbs.log file. The screen output from "sfc
> /scannow" follows:
> ****BEGINNING OF OUTPUT***
> Microsoft Windows [Version 6.0.6001]
> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>
> C:\Windows\system32>sfc /scannow
>
> Beginning system scan. This process will take some time.
>
> Beginning verification phase of system scan.
> Verification 100% complete.
> Windows Resource Protection found corrupt files but was unable to fix some
> of them.
> Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
> C:\Windows\Logs\CBS\CBS.log
>
> The system file repair changes will take effect after the next reboot.
>
> C:\Windows\system32>
> ***END OF OUTPUT***
>
> I'd like to know how to interpret the results from this System File Checker.
>
>
> What other things can I check? Has anyone had this problem and actually
> found a solution?


>> On Sunday, April 05, 2009 4:27 PM PA Bear [MS MVP] wrote:

>> Tip: When composing a newsgroup post or email in Word, only use ENTER (once)
>> to begin a new paragraph; to being a new line, use Shift+ENTER (once).
>> =============================
>>
>> Is the computer still under Warranty or Service Contract? Have you opened a
>> free Windows Update support incident (with Microsoft) yet [1] ?
>>
>> By any chance have you installed IE8 (beta or final)?
>>
>> When (date) was the last time you were able to access and configure your
>> Automatic Updates settings without having to disable UAC? [Do you
>> understand that logging-in as "an administrator" (i.e., with admin
>> privileges) and logging-in as *the* Administrator are not the same thing in
>> Vista?]
>>
>> When (date) was the last time you were able to run Windows Update manually?
>>
>>
>> Is it called Norton Protection Center or, e.g., Norton Internet Security?
>> Did this application "come with the computer" or is it a freebie from your
>> ISP (AT&T/SBC/PacBell)? If the latter, what anti-virus/internet security
>> free-trial came preinstalled on the computer?
>>
>> If the Norton application did come preinstalled by Lenovo, are you certain
>> that the subscription or free-trial is still current/valid?
>>
>>
>> The forum has been having "server issues" recently. Other forums where you
>> might post include
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://www.dslreports.com/forum/cleanup, and
>> http://forums.spybot.info/forumdisplay.php?f=22. Note the each forum has
>> their own set of preparatory requirements, Ron.
>>
>> This does "smell" like a bad hijackware infection.
>>
>> ==============
>> [1] Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY in
>> the United States and in Canada.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> Ron Avanzino wrote:


>>> On Sunday, April 05, 2009 8:37 PM PA Bear [MS MVP] wrote:

>>> Please take the time to read & digest this entire post before proceeding.
>>>
>>> => If this is a Vista x64 machine, Ron, STOP HERE! and tell me now, please.
>>>
>>> => If you do NOT plan on purchasing/subscribing to Norton Internet Security
>>> (NIS) when the free-trial expires, STOP HERE! and tell me now, please.
>>>
>>> ====
>>>
>>> First of all, I wouldn't worry about any KB956708-related issues you
>>> encountered as it's pretty much a WinXP-specific KB article.
>>>
>>> Second, there's a related and eerily similar thread thread/discussion in
>>> this same newsgroup that's been ongoing since early Feb-09. Though there's
>>> been no resolution in that thread so far, I'm going to borrow something from
>>> it in case it might help you:
>>>
>>> 1. Download the System Update Readiness (CheckSUR) tool, saving it to your
>>> desktop:
>>> http://www.microsoft.com/downloads/d...5-812e8078ab27
>>>
>>> [I should mention that a recently revised version of this tool is supposedly
>>> "waiting in the wings" but it's not available yet. This Aug-08 version
>>> might help you anyway.]
>>>
>>> 2. Reboot into Safe Mode (tutorial:
>>> http://www.bleepingcomputer.com/tuto...l61.html#vista).
>>>
>>> 3. Right-click on the file you saved in #1 above and select "Run as
>>> Administrator."
>>>
>>> 4. Sit back & let the utility run to completion, then reboot into normal
>>> (Windows) mode.
>>>
>>> 5. Open Notepad, click on Format (in toolbar at top) and make sure "Word
>>> wrap" is NOT checked.
>>>
>>> 6. CheckSUR will have generated and saved two (2) logs:
>>>
>>> %SYSTEMROOT%\Logs\CBS\CheckSUR.log
>>> %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
>>>
>>> [%SYSTEMROOT% = the boot drive, usually the C: drive]
>>>
>>> Please open each log (in Notepad) and then copy/paste the contents of each
>>> log into a reply to this post.
>>>
>>> COMMENT: It would appear that Automatic Updates is working and has been
>>> keeping the computer fully-patched, despite the errors/problems being
>>> discussed in this thread. The next batch of Windows Updates will be
>>> released on Tuesday, 14 April 2009. If Automatic Updates fails to install
>>> these Apr-09 updates after seven (7) days, you might consider opening a free
>>> support incident; see footnote [1] in my previous reply.
>>> --
>>> ~PA Bear
>>>
>>>
>>> Ron Avanzino wrote:


>>>> On Monday, April 06, 2009 2:12 PM Ron Avanzino wrote:

>>>> The laptop is running 32-bit Vista not x64.
>>>>
>>>> I plan on removing Norton Security soon and installing Norton 360. I
>>>> already have a license for 3 machines, so if it installs correctly on Vista
>>>> I will use it. If not, I'll buy a separate copy of Norton 360. I didn't
>>>> want to change security software until this update issue is resolved so as
>>>> not confuse the matter.
>>>>
>>>> I will check out your other suggestions shortly.
>>>>
>>>> "PA Bear [MS MVP]" <> wrote in message
>>>> news:...


>>>>> On Monday, April 06, 2009 5:39 PM Ron Avanzino wrote:

>>>>> I downloaded the System Readiness Update Tool, turned off UAC, and booted
>>>>> into Safe Mode using the F8-key method. When I right-clicked on the
>>>>> installation program name, "Run as Administrator" did not appear on the list
>>>>> options, so I double left clicked instead. After a few seconds, I got the
>>>>> error message, "Installer encountered an error 0x8007043c. This service
>>>>> cannot be started in Safe Mode."
>>>>>
>>>>> I then re-booted normally. With UAC still disabled, I double-clicked the
>>>>> installation file and got the error message, "Installer encountered and
>>>>> error: 0x80004002 No such interface supported."
>>>>>
>>>>> "PA Bear [MS MVP]" <> wrote in message
>>>>> news:...


>>>>>> On Monday, April 06, 2009 6:40 PM PA Bear [MS MVP] wrote:

>>>>>> So much for that idea.
>>>>>>
>>>>>> Since (a) you'll be uninstalling the NIS free-trialware soon and replacing
>>>>>> it with N360 and since (b) you will want to download/run the Norton Removal
>>>>>> Tool after uninstalling the NIS free-trial and before installing N360 anyway
>>>>>> [trust me on this], let's jump the gun a bit and see if NIS might be the
>>>>>> troublemaker here, Ron:
>>>>>>
>>>>>> 1. After making certain you have a copy of your Product Key/license for N360
>>>>>> 2009, uninstall all Norton software (including LiveUpdate and any Norton
>>>>>> Add-ons) via Control Panel | Programs | Uninstall a program (or Control
>>>>>> Panel | Programs and Features, if using Classic view).
>>>>>>
>>>>>> 2. IMPORTANT! => Enable the Windows Firewall!!
>>>>>>
>>>>>> NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
>>>>>> browsing; reading email; chatting) except #3 through #5 below until your new
>>>>>> anti-virus application has been installed and fully updated!
>>>>>>
>>>>>> 3a. Download the Norton Removal Tool to your desktop:
>>>>>> http://service1.symantec.com/SUPPORT...05033108162039
>>>>>>
>>>>>> 3b. Right-click on the saved download and select Run as Administrator.
>>>>>>
>>>>>> 4. Reboot and /immediately/ install either Avira AntiVir (free;
>>>>>> http://www.free-av.com/) or Avast (free;
>>>>>> http://www.avast.com/eng/avast_4_home.html)
>>>>>>
>>>>>> NB: Do NOT install N360 2009 yet!
>>>>>>
>>>>>> 5. Manually update your new anti-virus application reboot into Safe Mode and
>>>>>> run a full system scan, then reboot into normal (Windows) mode and test
>>>>>> running Windows Update manually now.
>>>>>>
>>>>>> Do your problems persist?
>>>>>>
>>>>>> Again, please do NOT uninstall AntiVir/Avast or install N360 2009 yet!
>>>>>>
>>>>>> PS: When the time comes to install N360, you will want to be running N360
>>>>>> v3, not v2.5. You may need to do a free upgrade; see
>>>>>> http://www.symantec.com/home_homeoff...0_download.jsp.
>>>>>> --
>>>>>> ~PA Bear
>>>>>>
>>>>>>
>>>>>> Ron Avanzino wrote:
>>>>>> <paste>
>>>>>> </paste>


>>>>>>> On Monday, April 06, 2009 9:04 PM Ron Avanzino wrote:

>>>>>>> Thank you for all of your suggestions. I'm still hesitant about switching
>>>>>>> AV software right now, but of course I will have to do it within the next 20
>>>>>>> days or so. I was able to do several Windows updates on 2/19/2009 with the
>>>>>>> Norton free-trialware installed, and I don't think the AV program itself has
>>>>>>> been updated since then. I am able to run Live Update manually and it seems
>>>>>>> to be keeping virus definitions up to date automatically.
>>>>>>>
>>>>>>> I think I am going to do the following:
>>>>>>>
>>>>>>> 1) File a Windows Update support incident request with Microsoft
>>>>>>> 2) Continue to check for malware
>>>>>>> 3) Wait until after April 14 to see whether the new updates will load
>>>>>>> automatically. (I'll make sure the computer is on when the updates are
>>>>>>> scheduled.)
>>>>>>> 4) Install Norton 360 as you suggest.
>>>>>>>
>>>>>>> In any event, I'll let you know what happens.
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" <> wrote in message
>>>>>>> news:...


>>>>>>>> On Tuesday, April 07, 2009 11:44 AM PA Bear [MS MVP] wrote:

>>>>>>>> You're welcome & you certainly may do as you wish.
>>>>>>>>
>>>>>>>> Speaking from experience, I would *strongly* recommend (1) uninstalling the
>>>>>>>> NIS free-trial, (2) running the Norton Removal Tool and (3) rebooting before
>>>>>>>> (4) installing N360 2009, Ron. And if you end up with NIS 2009 v2.5,
>>>>>>>> upgrade to v3.x ASAP.
>>>>>>>>
>>>>>>>> Ron Avanzino wrote: