Ghost sounds

I have extraneous sounds left over from viewing a Web page video. I have
done all the anti-virus/Spybot/reset Internet Explorer tricks that I can
think of.
Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing
the sound card?

You should be able to kill the process with Task Manager. It may be a
poorly written file from the website.

"SusanV" <> wrote in message
news:7CD85F03-F631-4674-AEAF-...
>I have extraneous sounds left over from viewing a Web page video. I have
> done all the anti-virus/Spybot/reset Internet Explorer tricks that I can
> think of.
> Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing
> the sound card?

Thanks for responding, however I need more info about what to look for in the
Task Manager...or should I just cough up the $$ for Microsoft Technical Help?

"Colin Barnhorst" wrote:

> You should be able to kill the process with Task Manager. It may be a
> poorly written file from the website.
>
> "SusanV" <> wrote in message
> news:7CD85F03-F631-4674-AEAF-...
> >I have extraneous sounds left over from viewing a Web page video. I have
> > done all the anti-virus/Spybot/reset Internet Explorer tricks that I can
> > think of.
> > Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing
> > the sound card?
>

SusanV wrote:

> Thanks for responding, however I need more info about what to look for in
> the Task Manager...or should I just cough up the $$ for Microsoft
> Technical Help?

No, you don't need tech support for this - just reboot. Colin's idea for why
this happened is probably spot on. If it happens on other websites all the
time, that's a different story and you probably want to update your sound
drivers. If it's only this one time, reboot and forget about it.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

Right click on an open area of the Taskbar and choose Task Manager. Click
on the Processes tab. Scan the list of processes running for ones that
relates to sound and look for one that looks like the video that was
running.

"SusanV" <> wrote in message
news:A639F79F-3C58-4F82-A280-...
> Thanks for responding, however I need more info about what to look for in
> the
> Task Manager...or should I just cough up the $$ for Microsoft Technical
> Help?
>
> "Colin Barnhorst" wrote:
>
>> You should be able to kill the process with Task Manager. It may be a
>> poorly written file from the website.
>>
>> "SusanV" <> wrote in message
>> news:7CD85F03-F631-4674-AEAF-...
>> >I have extraneous sounds left over from viewing a Web page video. I
>> >have
>> > done all the anti-virus/Spybot/reset Internet Explorer tricks that I
>> > can
>> > think of.
>> > Brand new Dell came with Vista. Ignore it? Or anyone have hints for
>> > fixing
>> > the sound card?
>>

It's a month old computer! The sound card ought to be adequate? The sounds
show up when I first turn it on to my desktop and when I'm on my email server
page. And once in awhile on other Web pages. There's no pattern to the time
in between occurrences. It's the same 4 sounds each time they do show up.
Thanks, however, for responding.

"Malke" wrote:

> SusanV wrote:
>
> > Thanks for responding, however I need more info about what to look for in
> > the Task Manager...or should I just cough up the $$ for Microsoft
> > Technical Help?
>
> No, you don't need tech support for this - just reboot. Colin's idea for why
> this happened is probably spot on. If it happens on other websites all the
> time, that's a different story and you probably want to update your sound
> drivers. If it's only this one time, reboot and forget about it.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>

But what are you doing to idenfity the program generating the sounds? Are
you using the Task Manager or another process monitor?

"SusanV" <> wrote in message
news:146275BC-78E6-4DDE-8511-...
> It's a month old computer! The sound card ought to be adequate? The
> sounds
> show up when I first turn it on to my desktop and when I'm on my email
> server
> page. And once in awhile on other Web pages. There's no pattern to the
> time
> in between occurrences. It's the same 4 sounds each time they do show up.
> Thanks, however, for responding.
>
> "Malke" wrote:
>
>> SusanV wrote:
>>
>> > Thanks for responding, however I need more info about what to look for
>> > in
>> > the Task Manager...or should I just cough up the $$ for Microsoft
>> > Technical Help?
>>
>> No, you don't need tech support for this - just reboot. Colin's idea for
>> why
>> this happened is probably spot on. If it happens on other websites all
>> the
>> time, that's a different story and you probably want to update your sound
>> drivers. If it's only this one time, reboot and forget about it.
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers
>> www.elephantboycomputers.com
>> Don't Panic!
>>

SusanV wrote:

> It's a month old computer! The sound card ought to be adequate? The
> sounds show up when I first turn it on to my desktop and when I'm on my
> email server
> page. And once in awhile on other Web pages. There's no pattern to the
> time
> in between occurrences. It's the same 4 sounds each time they do show up.
> Thanks, however, for responding.

Getting cross with me about your computer problems is not productive at all.
Your first post was extremely lacking in details. This is what you said:

"I have extraneous sounds left over from viewing a Web page video."

I'm not a mind reader and you've given me nothing with which to make a
long-distance sight-unseen diagnosis. Now you come back and say the problem
occurs frequently and in different situations on a new computer. The issue
could be caused by software (legitimate or otherwise*) or hardware. There
is no way for me to guess.

*I have no idea whether your scanning for malware was adequate, whether you
found anything since all you said was:

"I have done all the anti-virus/Spybot/reset Internet Explorer tricks that I
can think of."

So here are some additional troubleshooting suggestions:

1. Make sure the computer is truly virus/malware-free. Look at the prep work
and procedures listed at this link and see if you were that thorough. If
you weren't, you should redo the scanning. If you were and are sure the
machine is really 100% clean, move onto something else.

http://www.elephantboycomputers.com/...moving_Malware

2. Since it is the same four sounds, try and isolate them by seeing what
they are associated with. Look in the Sounds Control Panel applet. Possibly
you have some program(s) running in the background causing this.

3. Look in Event Viewer (Start Orb>Search Box>type: eventvwr.msc) for clues.

4. Ask yourself The First Question of Troubleshooting: what changed between
the time things worked and the time they didn't? If you can associate the
onset of the issue with something you installed, uninstall whatever it was
and see if that solves things.

5. You can boot with a Linux live CD like Knoppix and see if the sound is
wonky there. If it is, you know for sure this is a hardware issue.

If you can't figure it out, either contact the laptop mftr.'s tech support
or take the laptop to a local computer professional who will know what to
look for.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

Thank you for this detailed answer. Sorry if I sounded cranky, but I thought
I had
said in my original request for help that it was a new Dell. I called Dell
Tech. Serv.
and all they could suggest was to reset Internet Explorer, which I did,
because it may be a piece of the original Web page's video that got lodged in
the sound card, not unlike malware. This did not correct the problem. I
have run McAfee full scan
twice and Spybot full scan twice and the weird sounds are still there. I
opened
the Task Manager to look for a program that might be the issue, but I couldn't
offhand ID anything. I will try your suggestions, including going to the
site you
recommended, and see if that works. I'll get back to you with the results.
Thank
you again for your time and trouble.
If it turns out to be a hardware problem, then I have the Dell coverage to
fix it...they
won't fix software without my forking over $$$.
Susan

"Malke" wrote:

> SusanV wrote:
>
> > It's a month old computer! The sound card ought to be adequate? The
> > sounds show up when I first turn it on to my desktop and when I'm on my
> > email server
> > page. And once in awhile on other Web pages. There's no pattern to the
> > time
> > in between occurrences. It's the same 4 sounds each time they do show up.
> > Thanks, however, for responding.
>
> Getting cross with me about your computer problems is not productive at all.
> Your first post was extremely lacking in details. This is what you said:
>
> "I have extraneous sounds left over from viewing a Web page video."
>
> I'm not a mind reader and you've given me nothing with which to make a
> long-distance sight-unseen diagnosis. Now you come back and say the problem
> occurs frequently and in different situations on a new computer. The issue
> could be caused by software (legitimate or otherwise*) or hardware. There
> is no way for me to guess.
>
> *I have no idea whether your scanning for malware was adequate, whether you
> found anything since all you said was:
>
> "I have done all the anti-virus/Spybot/reset Internet Explorer tricks that I
> can think of."
>
> So here are some additional troubleshooting suggestions:
>
> 1. Make sure the computer is truly virus/malware-free. Look at the prep work
> and procedures listed at this link and see if you were that thorough. If
> you weren't, you should redo the scanning. If you were and are sure the
> machine is really 100% clean, move onto something else.
>
> http://www.elephantboycomputers.com/...moving_Malware
>
> 2. Since it is the same four sounds, try and isolate them by seeing what
> they are associated with. Look in the Sounds Control Panel applet. Possibly
> you have some program(s) running in the background causing this.
>
> 3. Look in Event Viewer (Start Orb>Search Box>type: eventvwr.msc) for clues.
>
> 4. Ask yourself The First Question of Troubleshooting: what changed between
> the time things worked and the time they didn't? If you can associate the
> onset of the issue with something you installed, uninstall whatever it was
> and see if that solves things.
>
> 5. You can boot with a Linux live CD like Knoppix and see if the sound is
> wonky there. If it is, you know for sure this is a hardware issue.
>
> If you can't figure it out, either contact the laptop mftr.'s tech support
> or take the laptop to a local computer professional who will know what to
> look for.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>

McAfee is known to cause many problems. Sometimes they don’t show up
immediately.
Replace McAfee with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender. Disabling McAfee is not enough. You need to completely uninstall
it.

McAfee Consumer Product Removal Tool
http://www.softpedia.com/get/Tweak/U...val-Tool.shtml

-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]


[How to ask a question]
http://support.microsoft.com/kb/555375
http://dts-l.net/goodpost.htm
http://oakroadsystems.com/genl/unice.htm


"SusanV" <> wrote in message
news:81DB7F07-5F65-48D4-A09F-...
> Thank you for this detailed answer. Sorry if I sounded cranky, but I
> thought
> I had
> said in my original request for help that it was a new Dell. I called
> Dell
> Tech. Serv.
> and all they could suggest was to reset Internet Explorer, which I did,
> because it may be a piece of the original Web page's video that got lodged
> in
> the sound card, not unlike malware. This did not correct the problem. I
> have run McAfee full scan
> twice and Spybot full scan twice and the weird sounds are still there. I
> opened
> the Task Manager to look for a program that might be the issue, but I
> couldn't
> offhand ID anything. I will try your suggestions, including going to the
> site you
> recommended, and see if that works. I'll get back to you with the
> results.
> Thank
> you again for your time and trouble.
> If it turns out to be a hardware problem, then I have the Dell coverage to
> fix it...they
> won't fix software without my forking over $$$.
> Susan
>
> "Malke" wrote:
>
>> SusanV wrote:
>>
>> > It's a month old computer! The sound card ought to be adequate? The
>> > sounds show up when I first turn it on to my desktop and when I'm on my
>> > email server
>> > page. And once in awhile on other Web pages. There's no pattern to
>> > the
>> > time
>> > in between occurrences. It's the same 4 sounds each time they do show
>> > up.
>> > Thanks, however, for responding.
>>
>> Getting cross with me about your computer problems is not productive at
>> all.
>> Your first post was extremely lacking in details. This is what you said:
>>
>> "I have extraneous sounds left over from viewing a Web page video."
>>
>> I'm not a mind reader and you've given me nothing with which to make a
>> long-distance sight-unseen diagnosis. Now you come back and say the
>> problem
>> occurs frequently and in different situations on a new computer. The
>> issue
>> could be caused by software (legitimate or otherwise*) or hardware. There
>> is no way for me to guess.
>>
>> *I have no idea whether your scanning for malware was adequate, whether
>> you
>> found anything since all you said was:
>>
>> "I have done all the anti-virus/Spybot/reset Internet Explorer tricks
>> that I
>> can think of."
>>
>> So here are some additional troubleshooting suggestions:
>>
>> 1. Make sure the computer is truly virus/malware-free. Look at the prep
>> work
>> and procedures listed at this link and see if you were that thorough. If
>> you weren't, you should redo the scanning. If you were and are sure the
>> machine is really 100% clean, move onto something else.
>>
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> 2. Since it is the same four sounds, try and isolate them by seeing what
>> they are associated with. Look in the Sounds Control Panel applet.
>> Possibly
>> you have some program(s) running in the background causing this.
>>
>> 3. Look in Event Viewer (Start Orb>Search Box>type: eventvwr.msc) for
>> clues.
>>
>> 4. Ask yourself The First Question of Troubleshooting: what changed
>> between
>> the time things worked and the time they didn't? If you can associate the
>> onset of the issue with something you installed, uninstall whatever it
>> was
>> and see if that solves things.
>>
>> 5. You can boot with a Linux live CD like Knoppix and see if the sound is
>> wonky there. If it is, you know for sure this is a hardware issue.
>>
>> If you can't figure it out, either contact the laptop mftr.'s tech
>> support
>> or take the laptop to a local computer professional who will know what to
>> look for.
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers
>> www.elephantboycomputers.com
>> Don't Panic!
>>