Free installation and compatibility support for Vista SP1 ended Wednesday,
18 Mar-09 after being available for a full year. Other than paying what
will probably be an exorbitant amount to obtain support from MS, I think
you're going to have to back-up your personal data and use either this
"backup disc" or the hidden Recovery partition to return the machine to OOBE
state, Debbie.
Good luck!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Debbie Graham wrote:
> I have tried several times at several different occasions since Vista SP1
> came out and I still can't get it to install. It goes through all steps
> until the 3rd one then it says it failed and is reverting back. I have no
> disc, it came installed on my laptop. Other than using the backup disc to
> install to original state and losing all my programs that is the only
> other
> option I see. If that is the case I will wait until the new OS comes out
> and go from there.