I'm having similar trouble and will be posting a thread just shortly on this
issue. I also have a support request open with Microsoft.
I installed Win XP Pro SP2 Upgrade from a retail box. The problem starts
right after installing the new ActiveX control. After much troubleshooting,
I haven't been able to resolve the issue yet.
When this problem occurs for me, my processor becomes consumed by some
svchost mystery process. If you are having this trouble, then follow the
following information to begin troubleshooting the issue.
In order to get back your processor, you will need to visit the management
console and disable the Automatic Updates service. Go to My Computer >
Right Click > Click Manage > Services and Applications > Services > Right
Click on Automatic Updates > Properties > Select "Startup Type" Disabled >
Then click on "Stop" to stop the service from running.
Next, download process explorer from SysInternals. Start process explorer,
restart the automatic update service and then visit windows update website
again. At this point you should notice that your processor becomes consumed
by svchost again, 70% to 95%. Now double click svchost and check to see
which thread is consuming your processor. For me it is one called
ntdll.dll!RtlAllocateHeap+0x18c. Here is where the problem lies, but I
haven't been able to find anyone that can help me with it yet. You can kill
that thread, but you will still be unable to download Windows Updates. The
green bar just goes forever.
Another thing I did in troubleshooting this was I booted into safe mode and
deleted the new windows update files that got download when you installed
that ActiveX control. This got me back to original, or nearly so. The files
you will be looking for are anything that starts with wu and ends with .dll
and is located in Windows\system32. Do a file search for wu*.dll. Also,
delete wuauclt.exe. Then you will be able to restart the Automatic Update
service without the negative processor problems. You will also be able to
visit the Windows update website and download the same buggy files all over
again.
I don't work for MS and don't give free tech support or warranty for any of
the troubleshooting procedures I listed here. Use them at your own risk.
But you have an unstable system already so what's the harm?
"default" wrote:
> Just bought a retail XP pro in the box, cant do windows update with it. I
> install the active x control, then the green bar bounces right and left
> forever, looking for what the PC needs, and it never ends. If I leave it,
> eventually the browser will close, but the system becomes unstable, all the
> desktop icons disappear and only the reset button works to reboot the PC.
> Additionally, when you reboot, strange things happen, like redetection of
> the same hardware, which makes me think there is some kind of exploit being
> induced. If you reinstall, you need to activate Windows again on the phone,
> and you stand a good chance of the same thing happening over and over
> forever. I called MS support, and spoke with sim sim sala-bim in India, for
> all the good it did him or me...it was a waste of time to call and speak to
> support that has not a clue. I think the problem may be someone stole this
> CD key before I bought it , but the box seemed unopened.
>
>
>
>
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