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Grey Screen at Logon

 
 
Tom
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Posts: n/a

 
      11-02-2007
2 weeks ago I tried to logon my SBS2003 and found a grey screen. The grey was
the same color as the logon background. But the logon box had dissapeared. I
tried everything I could think of to get the logon box but ended up rebooting
the server.

I can get into the server using remote desktop connection ok.

Today the same thing happened.

Does anyone know what's going on?
 
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Merv Porter [SBS-MVP]
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      11-02-2007
Maybe one possibility...

SBS 2003 fails to boot (Gray screen after Windows splash screen)
http://blogs.technet.com/sbs/archive...01/453504.aspx

Grey Screen of death is CA ETrust
http://isc.sans.org/diary.html?n&storyid=1665

--
Merv Porter [SBS-MVP]
============================

"Tom" <> wrote in message
news:1F8B5673-5829-4939-B507-...
>2 weeks ago I tried to logon my SBS2003 and found a grey screen. The grey
>was
> the same color as the logon background. But the logon box had dissapeared.
> I
> tried everything I could think of to get the logon box but ended up
> rebooting
> the server.
>
> I can get into the server using remote desktop connection ok.
>
> Today the same thing happened.
>
> Does anyone know what's going on?



 
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Tom
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      11-05-2007
I am not using CA Antivirus and the Lass.exe has nor changed. Any other ideas?

"Tom" wrote:

> 2 weeks ago I tried to logon my SBS2003 and found a grey screen. The grey was
> the same color as the logon background. But the logon box had dissapeared. I
> tried everything I could think of to get the logon box but ended up rebooting
> the server.
>
> I can get into the server using remote desktop connection ok.
>
> Today the same thing happened.
>
> Does anyone know what's going on?

 
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Merv Porter [SBS-MVP]
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Posts: n/a

 
      11-05-2007
Can't find anything else that looks promising Tom. I'll keep looking.

--
Merv Porter [SBS-MVP]
============================

"Tom" <> wrote in message
news:2D0336A2-D993-4B45-BDAD-...
>I am not using CA Antivirus and the Lass.exe has nor changed. Any other
>ideas?
>
> "Tom" wrote:
>
>> 2 weeks ago I tried to logon my SBS2003 and found a grey screen. The grey
>> was
>> the same color as the logon background. But the logon box had
>> dissapeared. I
>> tried everything I could think of to get the logon box but ended up
>> rebooting
>> the server.
>>
>> I can get into the server using remote desktop connection ok.
>>
>> Today the same thing happened.
>>
>> Does anyone know what's going on?



 
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Terence Liu [MSFT]
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Posts: n/a

 
      11-06-2007
Hello Tom,

Thank you for posting here. Let's also thank Merv for the input.

According to your description, I understand that the SBS logon screen grey
out. If I have misunderstood the problem, please don't hesitate to let me
know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. This issue is mostly cause by the antivirus software on SBS. Please try
to uninstall any antivirus software from SBS, and then test this issue.

2. Please check the following registry keys on SBS:

[HKEY_USERS\.DEFAULT\Control Panel\Desktop]
"ScreenSaveActive"="0".

[HKEY_USERS\S-1-5-18\Control Panel\Desktop]
"ScreenSaveActive"="0"

[HKEY_USERS\S-1-5-18\Control Panel\Desktop]
"SCRNSAVE.EXE"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\policies\syste
m]
"disablecad"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"DisableCAD"=dword:00000000

Note: If the registry keys are not exist, please create them.

3. If the issue persists, please try to do clean boot on SBS to narrow down
this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Does the reboot can temporary resolve this issue?

2. Does this issue happen when you reboot your SBS to Safe Mode?

3. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/downlo...5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe on the server box.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Grey Screen at Logon
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| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?VG9t?= <>
| Subject: Grey Screen at Logon
| Date: Fri, 2 Nov 2007 14:24:31 -0700
| Lines: 10
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|
| 2 weeks ago I tried to logon my SBS2003 and found a grey screen. The grey
was
| the same color as the logon background. But the logon box had
dissapeared. I
| tried everything I could think of to get the logon box but ended up
rebooting
| the server.
|
| I can get into the server using remote desktop connection ok.
|
| Today the same thing happened.
|
| Does anyone know what's going on?
|

 
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Terence Liu [MSFT]
Guest
Posts: n/a

 
      12-27-2007
Hello Customer,

Thank you for posting here.

According to your description, I understand that the SBS logon screen gray
and you unable to logon SBS locally. If I have misunderstood the problem,
please don't hesitate to let me know.

Please understand that our newsgroup is an issue based service, meaning we
usually respond to one question/issue per post. This will lessen the
confusion for both of us, as well as ensure that our results are accurate
and not a result of a test for a different question. Therefore, I suggest
you create a new post for getting assistance about your issue.

Based on my research, I suggest we try the steps in my previous reply to
see if we can resolve this issue.

Since you unable RDP to the SBS, please try the RWW. Please use the SBS
administrator account logon RWW thru http://SBSname/remote/, then connect
the desktop of SBS.

I hope these steps will give you some help.

If we cannot resolve the issue after we perform the above steps, please
create a new post for getting assistance about your issue.

Thanks and have a nice day!

Merry Christmas and Happy New Year!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From:
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Grey Screen at Logon
| Date: Wed, 26 Dec 2007 10:45:09 -0800 (PST)
| Organization: http://groups.google.com
| Lines: 14
| Message-ID:
<5d741317-0ba1-4309-a522->
| References: <1F8B5673-5829-4939-B507->
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cwix.com!newsfeed.cwix.com!newsfeed.gamma.ru!Gamma .RU!newsfeed.icl.net!newsf
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| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:83609
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I am having the same problem as stated above. Sbs 2003 box has gray
| screen of death. I cannot RDP into the box either. I can connect and
| manage some processes through adminstrator tools I have installed on
| one of my network pc's running vista. The server seems fully
| functional besides me not being able to log in and manage anything
| right now. Network shares look alright and all other services are
| running. The only thing that's changed since my server was running
| properly were some MS security patches that were automatically
| deployed over the past 24 hours. Nobody was in the office due to the
| holiday. I can't reboot the server until the close of buisness today,
| so I am looking for some insight as to what's caused the problem,
| before I reboot it and get stuck at the office all night trying to fix
| it.
| Thanks.
|

 
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