"Groundhog Day!": KB939373 won't install...sort of...

G'day all;

Hardware: HP Media Center PC model - m7680n
Software: XP Pro - current and up-to-date as of this morning
Additional: Live OneCare customer/user

With one exception: KB939373 keeps showing up on "Updates are ready to be
installed on your computer" message from Live OneCare. I also have that
little LOC tag on the "Turn Off" button on the "Turn Off Computer" pop-up.

When I click on "do it", it goes through the machinations of installing
something...gets done...and shuts down. Yet on reboot that same update is
ready to be loaded again. The log shows a successful installation (about
2-dozen or 'em at last count), yet it doesn't seem to end up getting that
item cleared.

I have also manually gone the MS update route. Same thing. It finds it's
needed, downloads and apparently installs it...but on the next check, there
it is again...

It's beginning to feel like "Groundhog Day" around here. How do I clean
this thing up?


Regards all,
Dusty B

Start > Control Panel > Add or Remove Programs >
Windows Components > Internet Information Services (IIS) installed?
If so (and you don't need it to run a web server), uncheck it.

"DustyB" <> wrote in message
news:...
> G'day all;
>
> Hardware: HP Media Center PC model - m7680n
> Software: XP Pro - current and up-to-date as of this morning
> Additional: Live OneCare customer/user
>
> With one exception: KB939373 keeps showing up on "Updates are ready to be
> installed on your computer" message from Live OneCare. I also have that
> little LOC tag on the "Turn Off" button on the "Turn Off Computer" pop-up.
>
> When I click on "do it", it goes through the machinations of installing
> something...gets done...and shuts down. Yet on reboot that same update is
> ready to be loaded again. The log shows a successful installation (about
> 2-dozen or 'em at last count), yet it doesn't seem to end up getting that
> item cleared.
>
> I have also manually gone the MS update route. Same thing. It finds it's
> needed, downloads and apparently installs it...but on the next check,
> there it is again...
>
> It's beginning to feel like "Groundhog Day" around here. How do I clean
> this thing up?
>
>
> Regards all,
> Dusty B
>

G'day "Michael Jennings" & all;

**THANK YOU!!!**

As you'd suggested, I did indeed find IIS installed. IIRC, I got that from
some MS message about updates. Thought I needed it. Installed it. Pressed
on from there.

But your suggestion to remove it was apparently spot on. Thanks again!

I pride myself on being computer savvy enough to figure most things out on
my own. And what I can't figure out, I'm usually self-sufficient enough to
have read lots of pages of text about this and even tangentially related
issues. But I absolutely missed this connection. I searched, browsed, and
cross-referenced the MS KB database and got nada! Where/what did I do wrong
to have missed that?

Anyway, this problem is resolved thanks--again--to your most able help.
Thanks for letting me finally put that darned groundhog to bed...(:-o)!


Muchos gracias my friend,
Dusty -- Everett, Wa.


"Michael Jennings" <> wrote in message
news:OlBwKD$...
> Start > Control Panel > Add or Remove Programs >
> Windows Components > Internet Information Services (IIS) installed?
> If so (and you don't need it to run a web server), uncheck it.
>
> "DustyB" <> wrote in message
> news:...
>> G'day all;
>>
>> Hardware: HP Media Center PC model - m7680n
>> Software: XP Pro - current and up-to-date as of this morning
>> Additional: Live OneCare customer/user
>>
>> With one exception: KB939373 keeps showing up on "Updates are ready to
>> be installed on your computer" message from Live OneCare. I also have
>> that little LOC tag on the "Turn Off" button on the "Turn Off Computer"
>> pop-up.
>>
>> When I click on "do it", it goes through the machinations of installing
>> something...gets done...and shuts down. Yet on reboot that same update
>> is ready to be loaded again. The log shows a successful installation
>> (about 2-dozen or 'em at last count), yet it doesn't seem to end up
>> getting that item cleared.
>>
>> I have also manually gone the MS update route. Same thing. It finds
>> it's needed, downloads and apparently installs it...but on the next
>> check, there it is again...
>>
>> It's beginning to feel like "Groundhog Day" around here. How do I clean
>> this thing up?
>>
>>
>> Regards all,
>> Dusty B
>>
>
>

Think nothing of it. I suppose you made a quite elaborate and very
complicated search, but you could find out where you went wrong
by imitating Bill Murray and doing it again until you nailed it. Hint:
in Internet Explorer > Help > Online Support > enter 939373 in
the "Search Support (KB) box > examine MS07-041 > think.

"DustyB" <> wrote in message
news:eLPg13B%...
> G'day "Michael Jennings" & all;
>
> **THANK YOU!!!**
>
> As you'd suggested, I did indeed find IIS installed. IIRC, I got that
> from some MS message about updates. Thought I needed it. Installed it.
> Pressed on from there.
>
> But your suggestion to remove it was apparently spot on. Thanks again!
>
> I pride myself on being computer savvy enough to figure most things out on
> my own. And what I can't figure out, I'm usually self-sufficient enough
> to have read lots of pages of text about this and even tangentially
> related issues. But I absolutely missed this connection. I searched,
> browsed, and cross-referenced the MS KB database and got nada! Where/what
> did I do wrong to have missed that?
>
> Anyway, this problem is resolved thanks--again--to your most able help.
> Thanks for letting me finally put that darned groundhog to bed...(:-o)!
>
>
> Muchos gracias my friend,
> Dusty -- Everett, Wa.
>
>
> "Michael Jennings" <> wrote in message
> news:OlBwKD$...
>> Start > Control Panel > Add or Remove Programs >
>> Windows Components > Internet Information Services (IIS) installed?
>> If so (and you don't need it to run a web server), uncheck it.
>>
>> "DustyB" <> wrote in message
>> news:...
>>> G'day all;
>>>
>>> Hardware: HP Media Center PC model - m7680n
>>> Software: XP Pro - current and up-to-date as of this morning
>>> Additional: Live OneCare customer/user
>>>
>>> With one exception: KB939373 keeps showing up on "Updates are ready to
>>> be installed on your computer" message from Live OneCare. I also have
>>> that little LOC tag on the "Turn Off" button on the "Turn Off Computer"
>>> pop-up.
>>>
>>> When I click on "do it", it goes through the machinations of installing
>>> something...gets done...and shuts down. Yet on reboot that same update
>>> is ready to be loaded again. The log shows a successful installation
>>> (about 2-dozen or 'em at last count), yet it doesn't seem to end up
>>> getting that item cleared.
>>>
>>> I have also manually gone the MS update route. Same thing. It finds
>>> it's needed, downloads and apparently installs it...but on the next
>>> check, there it is again...
>>>
>>> It's beginning to feel like "Groundhog Day" around here. How do I clean
>>> this thing up?
>>>
>>>
>>> Regards all,
>>> Dusty B
>>>
>>
>>
>
>

But what if one needs to run IIS locally. This is a big problem for me and I
can't believe more people are not having this issue. I have three updates
that show as installed in add/remove programs but with IIS installed the
continually prompt to be installed:
KB939373
KB942830
KB942831

WinXP Pro SP2
IIS 5.1
..NET Framework 2.0 SP1



"Michael Jennings" wrote:

> Think nothing of it. I suppose you made a quite elaborate and very
> complicated search, but you could find out where you went wrong
> by imitating Bill Murray and doing it again until you nailed it. Hint:
> in Internet Explorer > Help > Online Support > enter 939373 in
> the "Search Support (KB) box > examine MS07-041 > think.
>
> "DustyB" <> wrote in message
> news:eLPg13B%...
> > G'day "Michael Jennings" & all;
> >
> > **THANK YOU!!!**
> >
> > As you'd suggested, I did indeed find IIS installed. IIRC, I got that
> > from some MS message about updates. Thought I needed it. Installed it.
> > Pressed on from there.
> >
> > But your suggestion to remove it was apparently spot on. Thanks again!
> >
> > I pride myself on being computer savvy enough to figure most things out on
> > my own. And what I can't figure out, I'm usually self-sufficient enough
> > to have read lots of pages of text about this and even tangentially
> > related issues. But I absolutely missed this connection. I searched,
> > browsed, and cross-referenced the MS KB database and got nada! Where/what
> > did I do wrong to have missed that?
> >
> > Anyway, this problem is resolved thanks--again--to your most able help.
> > Thanks for letting me finally put that darned groundhog to bed...(:-o)!
> >
> >
> > Muchos gracias my friend,
> > Dusty -- Everett, Wa.
> >
> >
> > "Michael Jennings" <> wrote in message
> > news:OlBwKD$...
> >> Start > Control Panel > Add or Remove Programs >
> >> Windows Components > Internet Information Services (IIS) installed?
> >> If so (and you don't need it to run a web server), uncheck it.
> >>
> >> "DustyB" <> wrote in message
> >> news:...
> >>> G'day all;
> >>>
> >>> Hardware: HP Media Center PC model - m7680n
> >>> Software: XP Pro - current and up-to-date as of this morning
> >>> Additional: Live OneCare customer/user
> >>>
> >>> With one exception: KB939373 keeps showing up on "Updates are ready to
> >>> be installed on your computer" message from Live OneCare. I also have
> >>> that little LOC tag on the "Turn Off" button on the "Turn Off Computer"
> >>> pop-up.
> >>>
> >>> When I click on "do it", it goes through the machinations of installing
> >>> something...gets done...and shuts down. Yet on reboot that same update
> >>> is ready to be loaded again. The log shows a successful installation
> >>> (about 2-dozen or 'em at last count), yet it doesn't seem to end up
> >>> getting that item cleared.
> >>>
> >>> I have also manually gone the MS update route. Same thing. It finds
> >>> it's needed, downloads and apparently installs it...but on the next
> >>> check, there it is again...
> >>>
> >>> It's beginning to feel like "Groundhog Day" around here. How do I clean
> >>> this thing up?
> >>>
> >>>
> >>> Regards all,
> >>> Dusty B
> >>>
> >>
> >>
> >
> >
>
>
>

Those KBs won't install if you have run the Microsoft IIS Lockdown Tool
or you've manually adjusted the security settings.

They also won't install if index services catalog is corrupt (go
figure!).

Here's how I fixed it:

Stop and disable IIS
Stop and disable Index Services
Uninstall Index Services
Uninstall IIS
Delete Inetpub folder
reboot
install IIS
install Index Services
reboot


--
complink
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