Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB960225;
KB958690).
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Dean wrote:
> I have a couple of PCs that have had the User Configuration/Windows
> Settings/Internet Explorer Maintenance/URLs/Favorites and Links/Delete
> existing Favorites and Links, if present object toggled on.
> Based on entries in the Event Viewer, and time stamps in what was left of
> the \Documents and Settings\%user%\Favorites folders, it appears that this
> occured after KB960225 were KB958690 installed and the PCs rebooted.
> Unfortunately these are both multi-user PCs in a Dispatch environment, so
> a
> number of users have been affected. As each user logged on after the
> reboot, their favorites were wiped clean.
> I have pulled a fair amount of hair in finding this condition. It
> certainly
> was not the first place that I looked. Of course, by the time I found
> this
> GP setting, the damage was done for most of the users. There are only few
> who have not logged in, since the updates applied on 11 March 2009.
> Most of the PCs in my agency are configured to install updates on Friday
> afternoons (today!...now!), so I am a bit nervous about what the rest of
> the
> day holds.
<paste>
> Forgot to include:
> Windows XP Pro, SP3
> MS Office Pro, 2003, SP3
> .Net 3.5
> McAfee VirusScan 8.7x
> Microsoft Updates, automatic, every afternoon
>
> All users, except Supervisors, are Power Users. Each has Full Control
> within their profile. Supervisors are Administrator equivalent.