Hi Kippster, please see the below link for assistance options :-
http://www.microsoft.com/athome/secu...t/support.mspx
You will note that there are alternative newsgroups mentioned
Try posting your question in one of these areas:
• Microsoft Security for Home Users Community
• Microsoft General Security Newsgroup
• Microsoft Virus Discussion Newsgroup
K
"Kippster" wrote:
> I'm new so bear with me. I went into my Hotmail account and everything was
> normal, EXCEPT, after about a minute the whole screen went white and the IP
> Address bar above changed from my Hotmail address to exactly the following:
> http//127.0.0.1:1031/swf.cgi? If I used the back button I could get back
> to my Hotmail account, but again in less than 30 seconds this IP took over. I
> have checked Security bulletins, ran an Anti-Virus Scan (CA EZ-Anti Virus)
> and nothing helps. I even went to a search engine and found out this address
> might have something to do with a hacker, but I do not know how to get this
> off my laptop. Can anyone advise?