"Alan T" <> wrote in message
news:...
> So in what situation I can return to the vendor (Seagate)?
> ie. how can I tell the evidence that the harddisk is dead?
>
> "Saucy" <> wrote in message
> news:...
>> "Alan T" <> wrote in message
>> news:...
>> > My harddisk had recently installed Vista but then got a problem could
> not
>> > boot up.
>> > So I need to reinstall Vista.
>> > However, in the beginning of the re-installation, Vista detected my
>> > harddisk
>> > had prvious Vista and said all files will be put into a separate
>> > folder,
>> > that's fine.
>> > Then it showed the partition table that I selected the primary
>> > partition
>> > (100 GB of 320 GB space) , when I click the partition, the message at
> the
>> > bottom of the screen showed the message:
>> > "This disk may fail soon. if other harddisk are available, install
> Windows
>> > to another location."
>> > Then I click next and go ahead.
>> > This time re-installation finished the steps: Copy files, Expand files,
>> > Install features, Install updates but said "Cannot goto next phase of
>> > installation".
>> >
>> > I need to reinstall, this time I deleted my 100Gb partition and format
> the
>> > whole space (320 GB) and went thro the all steps and finished.
>> >
>> > Vista installation seems detected my harddisk had a problem, but no
>> > idea
>> > what problem it is.
>> > Actually, in my previous Vista in this harddisk, it alwasys pop up a
>> > box
>> > say
>> > the harddisk had a problem, telling me to backup the data.
>> >
>> > My harddisk is Seagate 320GB, 16 MB cache one.
>> >
>> >
>>
>>
>> Well you could run chkdsk (full) and do other harddrive diagnostics. Your
>> harddrive may be failing, so if you have important files on there
>> consider
>> backing up to another location.
>>
>> If it is your harddrive then you will need another. Many harddrives have
>> a
>> year warranty or more, so you can return it and will receive an
> equivalent.
>>
>> Saucy
>>
>
>
It's been a while. I used to run a full scandisk from a DOS floppy (the
Windows 98 boot disk) and one could get an actual visual count of sectors
gone bad. You might try out some of the tools Seagate offers for
diagnostics.
Anwyay, contact who you bought it from and tell them you know it has gone
south, and they should replace it for you on the spot - this is well the
best option, so make sure to convince them. It would help to have the
receipt. Otherwise you will have to go through Seagate. Do not remove any
seals from the drive nor open it. Doing so voids all warranties.
[Warranty and Returns Assistance - Seagate]
http://www.seagate.com/www/en-us/sup...rns_assistance
[SeaTools - Seagate (watch the URL wrap)]
http://www.seagate.com/ww/v/index.js...00dd04090aRCRD
Saucy