I get a black screen crash downloading optional updates since August 18th
1 -I have been trying to download and install three optional hardware driver
upgrades.
2 -I select "custom" and choose the optional upgrades for hardware on my PC.
3 -The hardware driver is found and downloaded OK. However when the first
install starts I immediately get a black screen crash and the system
reboots.
-Attempting to route a query to Microsoft which asks to install the hardware
information collector. After the reboot the upgrade selected has not been
installed.
My direct X settings check out OK with the diagnostic tool.
It seems that the updater caused the problem, is there any way to fix this -
other than not doing optional upgrades?
--
Uncle John
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