i have a problem with windows update and the security center

i'm trying to get the service pack 2 for my win xp but i can't download it
from the microsoft web site. it gives me problems with windows update and
doesnt allow me to install it.even if i download the service pack from other
sources it doesn't allow me to install it. what can i do?

> Collect information about the Windows XP SP2 installation and about your computer or
> Tablet PC
> You can gather information about the Windows XP SP2 installation and about your computer
> that can help troubleshoot the issue. This information includes the Windows XP SP2 log
> files, details about the configuration of your computer from the System Information tool,
> and information that is logged in the application event log and in the system event log
> in Event view. This information can help a Microsoft Product Support Service professional
> who works with you to diagnose the issue. To collect this information, follow these steps:
> 1. Locate the Windows XP SP2 Setup log files. The Setup program logs information
> about the Windows XP SP2 installation to the following log files:
> • Setupapi.log
> • Svcpack.log
> • Spuninst.log
> The log files are located in the %Windir% folder. For example, if Windows XP is installed
> to the C:\Windows folder, the log files are located in the C:\Windows folder.
> 2. Use the System Information tool to gather information about the configuration of
> your computer. To do this:
> a. Click Start, click Run, type msinfo32, and then click OK.
> b. Click File, and then click Save.
> c. In the Save As box, click Desktop to save the file to your desktop, specify a name
> for the file, and then click Save.
> 3. Collect the information that is logged in the application event log and to the system
> event log. To do this:
> a. Click Start, click Run, type control admintools, and then click OK.
> b. Double-click Event Viewer.
> c. In the left pane, click Application.
> d. Click Action, and then click Save Log File As.
> e. In the Save "Application" As dialog box, click Desktop to save the file to your desktop,
> specify a name for the file, and then click Save.
> f. In the left pane, click System.
> g. Click Action, and then click Save Log File As.
> h. In the Save "System" As dialog box, click Desktop to save the file to your desktop,
> specify a name for the file, and then click Save.

Post back with the logs listed above so that someone may assist you or
better yet, contact Product Support and Services :

http://support.microsoft.com/oas/def...19&gprid=37013

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


valeroma wrote:

> i'm trying to get the service pack 2 for my win xp but i can't download it
> from the microsoft web site. it gives me problems with windows update and
> doesnt allow me to install it.even if i download the service pack from other
> sources it doesn't allow me to install it. what can i do?