header/body

Header and body mismatch. Tried reinstall didn't fix. Any ideas?
TIA

On 02-Jan-2012 14:50, jb wrote:
> Header and body mismatch. Tried reinstall didn't fix. Any ideas?
> TIA
>
>

http://www.mozilla.org/en-US/thunderbird/

--
Leala.

Define 'Header and body mismatch'

--
....winston
msft mvp mail


"jb" wrote in message news:95532$4f020a6f$40b3adbd$...

Header and body mismatch. Tried reinstall didn't fix. Any ideas?
TIA

On 1/4/2012 1:08 AM, ...winston wrote:
> Define 'Header and body mismatch'
>
The subject line and the email body are different. The content doesn't
match what the subject says it should be.

Pop3, IMAP, or Http ?
Is the message still on your isp web server ? If so, forward it to yourself and redownload it in WLM.
Is it only one message ?

Normally, you symptom indicates a problem between the message store index (database that contains pointers - like a table of
contents) and the actual message stored in *.eml format in the hard drive.

You can try a few things..
Drag the message to the desktop, then back into another folder (e.g. user created folder in Storage folders)...if resolved delete
the problem message then copy (not move) the message from the Storage folder back to its preferred location, once verified in the
preferred location, delete the original copy in the Storage folder.

Alternatively, it’s a good idea to compact the database (default is every 100 program openings). Sometimes compacting will realign
the index and the message.

What causes the mismatch ? In most cases, shutting down WLM while it is still indexing, loss of an internet connection, AV scanning
for incoming mail are all known causes.

--
....winston
msft mvp mail

"jb" wrote in message news:...

On 1/4/2012 1:08 AM, ...winston wrote:
> Define 'Header and body mismatch'
>
The subject line and the email body are different. The content doesn't
match what the subject says it should be.

On 1/4/2012 1:35 PM, ...winston wrote:
> Pop3, IMAP, or Http ?
> Is the message still on your isp web server ? If so, forward it to
> yourself and redownload it in WLM.
> Is it only one message ?
>
> Normally, you symptom indicates a problem between the message store
> index (database that contains pointers - like a table of contents) and
> the actual message stored in *.eml format in the hard drive.
>
> You can try a few things..
> Drag the message to the desktop, then back into another folder (e.g.
> user created folder in Storage folders)...if resolved delete the problem
> message then copy (not move) the message from the Storage folder back to
> its preferred location, once verified in the preferred location, delete
> the original copy in the Storage folder.
>
> Alternatively, it’s a good idea to compact the database (default is
> every 100 program openings). Sometimes compacting will realign the index
> and the message.
>
> What causes the mismatch ? In most cases, shutting down WLM while it is
> still indexing, loss of an internet connection, AV scanning for incoming
> mail are all known causes.
>

pop3 account went to web server and can get correct mail. Tried to
compact the folder but only shows hotmail

How did you attempt to compact a pop3 email account folder in WLM ?

No clue what you mean by 'only shows hotmail' ?
- was this a hotmail account using the pop3 server ?

Compaction (that I referenced) only occurs after WLM closes.
1. Open WLM in mail mode (do not access News, Feeds, Contacts, or Calendar)
2. Click Work Offline (rt side of WLM2011 Ribbon/Home tab)
3. Set the compact counter to 1
- WLM Button/Options/Mail/Advanced/Maintenance
4. Exit WLM via the WLM button (do not exit via the 'X' in the upper right)
5. Two dialog boxes will show up, one quickly that a backup is being made, the second stating WLM is recovering disk space - Do
**not** interrupt. The dialog box will automatically close when complete.
6. Open WLM in Mail mode
7. Check the message again, if still present, delete it and use the copy from the web server.

In the future, if being done, ensure your AV is not scanning incoming email.

--
....winston
msft mvp mail
"jb" wrote in message news:...

On 1/4/2012 1:35 PM, ...winston wrote:
> Pop3, IMAP, or Http ?
> Is the message still on your isp web server ? If so, forward it to
> yourself and redownload it in WLM.
> Is it only one message ?
>
> Normally, you symptom indicates a problem between the message store
> index (database that contains pointers - like a table of contents) and
> the actual message stored in *.eml format in the hard drive.
>
> You can try a few things..
> Drag the message to the desktop, then back into another folder (e.g.
> user created folder in Storage folders)...if resolved delete the problem
> message then copy (not move) the message from the Storage folder back to
> its preferred location, once verified in the preferred location, delete
> the original copy in the Storage folder.
>
> Alternatively, it’s a good idea to compact the database (default is
> every 100 program openings). Sometimes compacting will realign the index
> and the message.
>
> What causes the mismatch ? In most cases, shutting down WLM while it is
> still indexing, loss of an internet connection, AV scanning for incoming
> mail are all known causes.
>

pop3 account went to web server and can get correct mail. Tried to
compact the folder but only shows hotmail