Help: 80072EFD error and Norton Anti Virus 2005!

Ok...I've been getting this 80072EFD error when I'm trying to download the
security updates via Windows Update website...also, my automatic updates
don't seem to work; it's always at 0% even though I turned it on from the
Control Panel.

I tried the following to resolve this problem but I still can't download the
updates:

-added all the windows update-related addresses to the trusted sites and
cleared the checkbox.
-cleared everything unnessessary in the proxy
-did this cmd.exe thing

I think Norton Anti Virus 2005 is somehow blocking the updates through
Internet Worm Protection or something. I have my Windows Firewall off, but
it's still displayed ON due to NIV 2005 and Internet Worm Protection. So can
you guys tell me IN FULL DETAIL and STEP BY STEP how can I disable NIV 2005
and the worm protection? And will it help in resolving the 80072EFD problem?
Are there any other methods I haven't tried?

"Maniac SwordBreaker",

I am sorry you are hitting this issue, and appreciate the troubleshooting
steps you have already taken to try to resolve this. I need a little more
information though:

1. When you mention that you added "all the windows update-related addresses
to the trusted sites" and "cleared the checkbox," you are talking about the
trusted sites location in Internet Explorer on the client machine, right?
2. When you mentioned that you "cleared everything unnecessary in the
proxy," does that mean within Internet Explorer under LAN settings?
3. Does your afflicted machine go out through a proxy server on your
network, or direct to your ISP through firewall software installed on the
machine itself? (For the purposes of this question, please ignore the
Windows Firewall)
4. What did you mean when you said you did the "cmd.exe thing?"

Basically, we need to understand if you are "going direct" or going through
a proxy to determine where the issue exists.
-Windows Update website does not require authentication for the
v5.windowsupdate site (Windows XP), but certain proxy servers require that.
- If you are using a proxy server to go out onto the Internet, then certain
services and ports are needed. If this does not fit the rules on that proxy
server, then the proxy server needs an exception item that lists the
download sites:
--*.windowsupdate.microsoft.com
--download.microsoft.com
--https://*.windowsupdate.microsoft.com

Please reply back with answers to these questions.

Thanks,

Pat Walters [MSFT]


"Maniac SwordBreaker" <Maniac > wrote
in message news:A9903D18-E853-4097-AECE-...
> Ok...I've been getting this 80072EFD error when I'm trying to download the
> security updates via Windows Update website...also, my automatic updates
> don't seem to work; it's always at 0% even though I turned it on from the
> Control Panel.
>
> I tried the following to resolve this problem but I still can't download
the
> updates:
>
> -added all the windows update-related addresses to the trusted sites and
> cleared the checkbox.
> -cleared everything unnessessary in the proxy
> -did this cmd.exe thing
>
> I think Norton Anti Virus 2005 is somehow blocking the updates through
> Internet Worm Protection or something. I have my Windows Firewall off, but
> it's still displayed ON due to NIV 2005 and Internet Worm Protection. So
can
> you guys tell me IN FULL DETAIL and STEP BY STEP how can I disable NIV
2005
> and the worm protection? And will it help in resolving the 80072EFD
problem?
> Are there any other methods I haven't tried?