Help and Support command on Start not working

Hi:

I didn't like the result of SP1 removing the "Search" command on the
start menu, so I emailed Microsoft. They sent me two reg files -
"Search" and "RestoreHelpandSupport" - and told me that importing the
Search reg file would restore the Search command to the Start menu,
while the RestoreHelpandSupport reg file would undo the effects of the
Search reg file.

I ran the Search reg file and didn't like the results: Search was
there as a command but Help and Support wasn't, and if I typed "Help"
in the "Start Search" box on the Start menu "Help and Support" was the
first program listed but clicking on it brought up the Search program,
not the Help and Support program.

So, I ran the RestoreHelpandSupport reg file and now the Help and
Support command is back on the Start menu, but clicking on the command
does exactly nothing. Right clicking on the Help and Support command
on the Start menu only brings up the title "Help and Support."
Resting the mouse cursor on the Help and Support command brings up the
tool tips ("Find help topics, tutorials...") and the icon at the top
of the Start menu changes to the Question mark. But I can't get into
"Help and Support." It's as if most of the attributes of the Help and
Support command *were* restored, just not a pointer to the program
itself.

The folks at Microsoft haven't responded to requests for help, so...
anybody knows what's going on here, and how to fix this issue?

TIA

Tom Young

Right click the start orb and select properties.
In the Start Menu tab click the Customize... labeled button in the Start
menu section.
Browse down until you see Help, then check the box to enable it.
Click the OK button. Click the OK button once again.
Click the start orb and Help and Support will now be available.

I have SP1 and have not changed any registry settings.


"TomYoung" <> wrote in message
news:3c4d3651-d2d7-445a-bc69-...
> Hi:
>
> I didn't like the result of SP1 removing the "Search" command on the
> start menu, so I emailed Microsoft. They sent me two reg files -
> "Search" and "RestoreHelpandSupport" - and told me that importing the
> Search reg file would restore the Search command to the Start menu,
> while the RestoreHelpandSupport reg file would undo the effects of the
> Search reg file.
>
> I ran the Search reg file and didn't like the results: Search was
> there as a command but Help and Support wasn't, and if I typed "Help"
> in the "Start Search" box on the Start menu "Help and Support" was the
> first program listed but clicking on it brought up the Search program,
> not the Help and Support program.
>
> So, I ran the RestoreHelpandSupport reg file and now the Help and
> Support command is back on the Start menu, but clicking on the command
> does exactly nothing. Right clicking on the Help and Support command
> on the Start menu only brings up the title "Help and Support."
> Resting the mouse cursor on the Help and Support command brings up the
> tool tips ("Find help topics, tutorials...") and the icon at the top
> of the Start menu changes to the Question mark. But I can't get into
> "Help and Support." It's as if most of the attributes of the Help and
> Support command *were* restored, just not a pointer to the program
> itself.
>
> The folks at Microsoft haven't responded to requests for help, so...
> anybody knows what's going on here, and how to fix this issue?
>
> TIA
>
> Tom Young

On Apr 21, 8:50 pm, "Gary Mount" <gary_mo...@telus.net> wrote:
> Right click the start orb and select properties.
> In the Start Menu tab click the Customize... labeled button in the Start
> menu section.
> Browse down until you see Help, then check the box to enable it.
> Click the OK button. Click the OK button once again.
> Click the start orb and Help and Support will now be available.
>
> I have SP1 and have not changed any registry settings.
>
> "TomYoung" <tgyo...@yahoo.com> wrote in message
>
> news:3c4d3651-d2d7-445a-bc69-...
>
> > Hi:
>
> > I didn't like the result of SP1 removing the "Search" command on the
> > start menu, so I emailed Microsoft. They sent me two reg files -
> > "Search" and "RestoreHelpandSupport" - and told me that importing the
> > Search reg file would restore the Search command to the Start menu,
> > while the RestoreHelpandSupport reg file would undo the effects of the
> > Search reg file.
>
> > I ran the Search reg file and didn't like the results: Search was
> > there as a command but Help and Support wasn't, and if I typed "Help"
> > in the "Start Search" box on the Start menu "Help and Support" was the
> > first program listed but clicking on it brought up the Search program,
> > not the Help and Support program.
>
> > So, I ran the RestoreHelpandSupport reg file and now the Help and
> > Support command is back on the Start menu, but clicking on the command
> > does exactly nothing. Right clicking on the Help and Support command
> > on the Start menu only brings up the title "Help and Support."
> > Resting the mouse cursor on the Help and Support command brings up the
> > tool tips ("Find help topics, tutorials...") and the icon at the top
> > of the Start menu changes to the Question mark. But I can't get into
> > "Help and Support." It's as if most of the attributes of the Help and
> > Support command *were* restored, just not a pointer to the program
> > itself.
>
> > The folks at Microsoft haven't responded to requests for help, so...
> > anybody knows what's going on here, and how to fix this issue?
>
> > TIA
>
> > Tom Young

Thanks for the reply.

I should have mentioned that Help and Support was already enabled on
the customize list; that's why I have something to click on when I
call up the Start menu.

I've tried disabling Help and Support in the customize list - that
removes the command from the Start menu - and then re-enabling Help
and Support to put it back on the Start menu to see if somehow that
connects the command to the program, but it doesn't.

It seems like the Search reg file did something the
RestoreHelpandSupport reg file doesn't undo.

Tom Young