This is a known problem...
A search of this newsgroup (try it sometime) found a reference to this...
http://www.winhelponline.com/articles/194/1/
"matt" <> wrote in message
news:3681D315-BC3B-4481-BCFF-...
> I had a problem a few months ago where help and support was not
> functioning,
> i was able to correct the problem via a post on the forums but after that
> whenever i open HELP AND SUPPORT i do not have any of the icons for
> example
> under the heading FIND AN ANSWER, there is listed windows basics, security
> and maintainence and so on, in the box there is a red cross and the name
> next
> to it but not the original picture.
>
> ANY IDEAS?