Help and Support/Data Execution Prevention

I have Vista Home Premium. Every time I run Help and Support, then run a
search within it, I get an error window saying that "Help and support has
stopped working." The error message is below. In the system tray, the Data
Execution Prevention icon pops up as the culprit. I tried to turn off DEP
for Help and Support, but can't find helppane.exe on my hard drive. Any
thoughts on how to fix this?

Jeff

The error message is the following:

Problem signature:
Problem Event Name: BEX
Application Name: helppane.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b63f
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0017dd38
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

DEP should run fine with helppane.exe unless its been modified or
corrupted in some way, run a system file check (sfc /scannow) from cmd
and it should fix any improper errors with the file.
The other solutions are to completely turn off DEP for all programs.


--
dmex

thanks for your thoughts
ran the sfc, but still got the same results afterwards
I wouldn't mind turning off DEP just for Help (helppane, I assume), but I
can't find the file "helppane.exe" on the computer
How do I turn off DEP for all files?

"dmex" wrote:

>
> DEP should run fine with helppane.exe unless its been modified or
> corrupted in some way, run a system file check (sfc /scannow) from cmd
> and it should fix any improper errors with the file.
> The other solutions are to completely turn off DEP for all programs.
>
>
> --
> dmex
>

To stop the DEP protection launch an elevated cmd prompt shell with
administrative priviledges and credentials (right click on cmd and
select “Run as Administrator) Then execute the following command:

bcdedit.exe /set {current} nx AlwaysOff

If you want to enable or turn back on the DEP protection, use the
following command:

bcdedit.exe /set {current} nx AlwaysOn


--
dmex

Thanks--I was able to do all of that, but I still have the problem w/ DEP.
Any other ideas?

Jeff

"dmex" wrote:

>
> To stop the DEP protection launch an elevated cmd prompt shell with
> administrative priviledges and credentials (right click on cmd and
> select “Run as Administrator) Then execute the following command:
>
> bcdedit.exe /set {current} nx AlwaysOff
>
> If you want to enable or turn back on the DEP protection, use the
> following command:
>
> bcdedit.exe /set {current} nx AlwaysOn
>
>
> --
> dmex
>

I turned it off and I can't get it to turn back on. I did the command line
exactly as listed and it will not come back on. DEP options are all grayed
out. Was there some type of change or update since this post that could
prevent this command from turning DEP back on please?

Thank you,
Sharolyn

"dmex" wrote:

>
> To stop the DEP protection launch an elevated cmd prompt shell with
> administrative priviledges and credentials (right click on cmd and
> select “Run as Administrator) Then execute the following command:
>
> bcdedit.exe /set {current} nx AlwaysOff
>
> If you want to enable or turn back on the DEP protection, use the
> following command:
>
> bcdedit.exe /set {current} nx AlwaysOn
>
>
> --
> dmex
>

Hello Sharolyn,

There doesnt appear to be any chnages with the commands...You just need
to run the command with administrative privledges...

If you need more assistance please visit http://www.vistax64.com

Cheers
dmex


--
dmex