Help and Support Update

Hi, I have Microsft Windows XP and evertime I start my commputer, I am
prompted in the task manager that there is an update for Help and Support
Tool.. However, everytime I click on it, an error comes up saying that it
failed to load the webclient request...

Can anyone help...

"Wolfey81",

I am sorry you are running into this issue. Yes, we can help you, but we need a
little more information. Would you mind running through another attempted
installation on the Windows Update website and sending us back the results?
Here's how:

Conventions:
- In these instructions, keys on the keyboard are wrapped, such as: <Enter>, so
an instruction of: Type: cmd <Enter> means type the three letters cmd and then
press <Enter>.
- Combinations such as <Ctrl>+<S> and <Ctrl>+<Shift>+<End> mean to press and
hold the keys in order while then pressing the last key. For example, press the
<Ctrl> key and hold, then press the <Shift> key and hold, and then press the
<End> key as if you were typing a single letter of the alphabet.


On Windows XP:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time (hour and minute.) Let the
minute move forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply back
and let us know.
10. Assuming it failed somewhere in steps 4-7 or 9, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log <Enter> (note there is no space between
windows and update, and there is no need for quotes.)
13. When the log opens, scroll down to the first line of the hour and minute you
memorized in step 8.
14. Click at the very beginning of that matching line to place the cursor there,
and press <Ctrl>+<Shift>+<End>. This should highlight the entire log from the
cursor to the end.
15. Press <Ctrl>+<C> to copy the selected text
16. Reply to this posting.
17. When that window opens, Tell us what update you attempted to install, and
where it failed from your observation. Was it simply going to the Windows
Update website, or after clicking Custom Install, or after the presentation of
possible updates, or during the installation of the update?
18. After this, on a new line, Type: Log entries follow: <Enter>
19. Press <Ctrl>+<V> to paste the copied, selected text from steps 14-15.
20. Verify the text pasted into your reply.
21. Post the reply, and we'll take a look at the failure.

Sincerely,

Pat Walters [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights. Use
of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm"

"Wolfey81" <> wrote in message
news:693D8BD3-C0D0-43EF-A392-...
> Hi, I have Microsft Windows XP and evertime I start my commputer, I am
> prompted in the task manager that there is an update for Help and Support
> Tool.. However, everytime I click on it, an error comes up saying that it
> failed to load the webclient request...
>
> Can anyone help...