HELP! Can't access the internet

Hey guys, I just installed Vista build 5308 and it's working great so far
except for one thing. I can see the network and other computers but I cant
get on the web.

I checked the IP's and everything looks good, I can even ping the router.
Other PC's connect fine.

DNS works fine as i can ping an outside address (msn.com) and it resolves.

I tried disabling the firewall, and defender, and also disabled IP6 in the
adapter's setting.

I've tried a 3com NIC and an Intel NIC, with the same results (no problem
access local resources but can't get to the outside)

I've tried static and DHCP'ed addresses with no avail.

Anyone have a similar problem or have any ideas for me please?

Are you using avast AV? If so, try disabling the web shield.

Scøtt
Live Messenger FAQs - http://wlm.scottisafool.co.uk/

Murph wrote:
> Hey guys, I just installed Vista build 5308 and it's working great so far
> except for one thing. I can see the network and other computers but I cant
> get on the web.
>
> I checked the IP's and everything looks good, I can even ping the router.
> Other PC's connect fine.
>
> DNS works fine as i can ping an outside address (msn.com) and it resolves.
>
> I tried disabling the firewall, and defender, and also disabled IP6 in the
> adapter's setting.
>
> I've tried a 3com NIC and an Intel NIC, with the same results (no problem
> access local resources but can't get to the outside)
>
> I've tried static and DHCP'ed addresses with no avail.
>
> Anyone have a similar problem or have any ideas for me please?
>
>

nope, not using anything like that. it's a fresh build nothing else.


""Scøtt Lovegrove [ScottIsAFool]""
<> wrote in message
news:...
> Are you using avast AV? If so, try disabling the web shield.
>
> Scøtt
> Live Messenger FAQs - http://wlm.scottisafool.co.uk/
>
> Murph wrote:
>> Hey guys, I just installed Vista build 5308 and it's working great so far
>> except for one thing. I can see the network and other computers but I
>> cant
>> get on the web.
>>
>> I checked the IP's and everything looks good, I can even ping the router.
>> Other PC's connect fine.
>>
>> DNS works fine as i can ping an outside address (msn.com) and it
>> resolves.
>>
>> I tried disabling the firewall, and defender, and also disabled IP6 in
>> the
>> adapter's setting.
>>
>> I've tried a 3com NIC and an Intel NIC, with the same results (no problem
>> access local resources but can't get to the outside)
>>
>> I've tried static and DHCP'ed addresses with no avail.
>>
>> Anyone have a similar problem or have any ideas for me please?

I replied in the other NG, but see if you can switch between using IPv4 and
IPv6 - don't disable both or either, just try switching settings...

--
Zack Whittaker
Microsoft Beta (Windows Server R2 Beta Mentor)
» ZackNET Enterprises: www.zacknet.co.uk
» MSBlog on ResDev: http://msblog.resdev.net
» ZackNET Forum: www.zacknet.co.uk/forum
» VistaBase: www.zacknet.co.uk/vistabase
» This mailing is provided "as is" with no warranties, and confers no
rights. All opinions expressed are those of myself unless stated so, and not
of my employer, best friend, mother or cat. Let's be clear on that one!


--- Original message follows ---
"Murph" <> wrote in message
news:...
> nope, not using anything like that. it's a fresh build nothing else.
>
>
> ""Scøtt Lovegrove [ScottIsAFool]""
> <> wrote in message
> news:...
>> Are you using avast AV? If so, try disabling the web shield.
>>
>> Scøtt
>> Live Messenger FAQs - http://wlm.scottisafool.co.uk/
>>
>> Murph wrote:
>>> Hey guys, I just installed Vista build 5308 and it's working great so
>>> far
>>> except for one thing. I can see the network and other computers but I
>>> cant
>>> get on the web.
>>>
>>> I checked the IP's and everything looks good, I can even ping the
>>> router.
>>> Other PC's connect fine.
>>>
>>> DNS works fine as i can ping an outside address (msn.com) and it
>>> resolves.
>>>
>>> I tried disabling the firewall, and defender, and also disabled IP6 in
>>> the
>>> adapter's setting.
>>>
>>> I've tried a 3com NIC and an Intel NIC, with the same results (no
>>> problem
>>> access local resources but can't get to the outside)
>>>
>>> I've tried static and DHCP'ed addresses with no avail.
>>>
>>> Anyone have a similar problem or have any ideas for me please?
>
>

Thanks for replying Zack, however IPv6 didn't do it for me either.
i think this has something to do with my ISP. I'm able to tracert any
domain or IP with no problem. i see all the router hops between me and the
final site, however it takes a long time. for example tracert microsoft.com
took just under 2 minutes.
I'm using Verizon DSL and it's working great from the 5 other machines on my
network.
Anyone else using Verizon and having a similar problem?


"Zack Whittaker (R2 Mentor)" <> wrote in message
news:u%...
>I replied in the other NG, but see if you can switch between using IPv4 and
>IPv6 - don't disable both or either, just try switching settings...
>
> --
> Zack Whittaker
> Microsoft Beta (Windows Server R2 Beta Mentor)
> » ZackNET Enterprises: www.zacknet.co.uk
> » MSBlog on ResDev: http://msblog.resdev.net
> » ZackNET Forum: www.zacknet.co.uk/forum
> » VistaBase: www.zacknet.co.uk/vistabase
> » This mailing is provided "as is" with no warranties, and confers no
> rights. All opinions expressed are those of myself unless stated so, and
> not
> of my employer, best friend, mother or cat. Let's be clear on that one!
>
>
> --- Original message follows ---
> "Murph" <> wrote in message
> news:...
>> nope, not using anything like that. it's a fresh build nothing else.
>>
>>
>> ""Scøtt Lovegrove [ScottIsAFool]""
>> <> wrote in message
>> news:...
>>> Are you using avast AV? If so, try disabling the web shield.
>>>
>>> Scøtt
>>> Live Messenger FAQs - http://wlm.scottisafool.co.uk/
>>>
>>> Murph wrote:
>>>> Hey guys, I just installed Vista build 5308 and it's working great so
>>>> far
>>>> except for one thing. I can see the network and other computers but I
>>>> cant
>>>> get on the web.
>>>>
>>>> I checked the IP's and everything looks good, I can even ping the
>>>> router.
>>>> Other PC's connect fine.
>>>>
>>>> DNS works fine as i can ping an outside address (msn.com) and it
>>>> resolves.
>>>>
>>>> I tried disabling the firewall, and defender, and also disabled IP6 in
>>>> the
>>>> adapter's setting.
>>>>
>>>> I've tried a 3com NIC and an Intel NIC, with the same results (no
>>>> problem
>>>> access local resources but can't get to the outside)
>>>>
>>>> I've tried static and DHCP'ed addresses with no avail.
>>>>
>>>> Anyone have a similar problem or have any ideas for me please?
>>
>>
>
>

I had a similiar problem with build 5270. Althou I have cable. Everything
looked good to go, but I could not access the internet. I tried everything
to resolve the problem. My fix was to disconnect my router ......power it
down.... for 5 minutes....reconnect and my internet was good to go. I am now
using build 5308 and have had nearly zero problems.
I said nearly zero problems......the only one so far is the sound stack
problem that a lot of people are having.
Good luck. Let us know what you find out.

P. S. Sorry Murph, didn't mean to send to your email. I hit reply insteat of
reply to group.
sandsman50


----- Original Message -----
From: "Murph" <>
Newsgroups: microsoft.public.windows.vista.general
Sent: Thursday, March 09, 2006 10:09 PM
Subject: Re: HELP! Can't access the internet


> Thanks for replying Zack, however IPv6 didn't do it for me either.
> i think this has something to do with my ISP. I'm able to tracert any
> domain or IP with no problem. i see all the router hops between me and
> the final site, however it takes a long time. for example tracert
> microsoft.com took just under 2 minutes.
> I'm using Verizon DSL and it's working great from the 5 other machines on
> my network.
> Anyone else using Verizon and having a similar problem?
>
>
> "Zack Whittaker (R2 Mentor)" <> wrote in message
> news:u%...
>>I replied in the other NG, but see if you can switch between using IPv4
>>and IPv6 - don't disable both or either, just try switching settings...
>>
>> --
>> Zack Whittaker
>> Microsoft Beta (Windows Server R2 Beta Mentor)
>> » ZackNET Enterprises: www.zacknet.co.uk
>> » MSBlog on ResDev: http://msblog.resdev.net
>> » ZackNET Forum: www.zacknet.co.uk/forum
>> » VistaBase: www.zacknet.co.uk/vistabase
>> » This mailing is provided "as is" with no warranties, and confers no
>> rights. All opinions expressed are those of myself unless stated so, and
>> not
>> of my employer, best friend, mother or cat. Let's be clear on that one!
>>
>>
>> --- Original message follows ---
>> "Murph" <> wrote in message
>> news:...
>>> nope, not using anything like that. it's a fresh build nothing else.
>>>
>>>
>>> ""Scøtt Lovegrove [ScottIsAFool]""
>>> <> wrote in message
>>> news:...
>>>> Are you using avast AV? If so, try disabling the web shield.
>>>>
>>>> Scøtt
>>>> Live Messenger FAQs - http://wlm.scottisafool.co.uk/
>>>>
>>>> Murph wrote:
>>>>> Hey guys, I just installed Vista build 5308 and it's working great so
>>>>> far
>>>>> except for one thing. I can see the network and other computers but I
>>>>> cant
>>>>> get on the web.
>>>>>
>>>>> I checked the IP's and everything looks good, I can even ping the
>>>>> router.
>>>>> Other PC's connect fine.
>>>>>
>>>>> DNS works fine as i can ping an outside address (msn.com) and it
>>>>> resolves.
>>>>>
>>>>> I tried disabling the firewall, and defender, and also disabled IP6 in
>>>>> the
>>>>> adapter's setting.
>>>>>
>>>>> I've tried a 3com NIC and an Intel NIC, with the same results (no
>>>>> problem
>>>>> access local resources but can't get to the outside)
>>>>>
>>>>> I've tried static and DHCP'ed addresses with no avail.
>>>>>
>>>>> Anyone have a similar problem or have any ideas for me please?
>>>
>>>
>>
>>
>
>

"Murph" <> wrote in message
news:%23nZuxh$...
> Thanks for replying Zack, however IPv6 didn't do it for me either.
> i think this has something to do with my ISP. I'm able to tracert any
> domain or IP with no problem. i see all the router hops between me and
> the final site, however it takes a long time. for example tracert
> microsoft.com took just under 2 minutes.
> I'm using Verizon DSL and it's working great from the 5 other machines on
> my network.
> Anyone else using Verizon and having a similar problem?
>
>
> "Zack Whittaker (R2 Mentor)" <> wrote in message
> news:u%...
>>I replied in the other NG, but see if you can switch between using IPv4
>>and IPv6 - don't disable both or either, just try switching settings...
>>
>> --
>> Zack Whittaker
>> Microsoft Beta (Windows Server R2 Beta Mentor)
>> » ZackNET Enterprises: www.zacknet.co.uk
>> » MSBlog on ResDev: http://msblog.resdev.net
>> » ZackNET Forum: www.zacknet.co.uk/forum
>> » VistaBase: www.zacknet.co.uk/vistabase
>> » This mailing is provided "as is" with no warranties, and confers no
>> rights. All opinions expressed are those of myself unless stated so, and
>> not
>> of my employer, best friend, mother or cat. Let's be clear on that one!
>>
>>
>> --- Original message follows ---
>> "Murph" <> wrote in message
>> news:...
>>> nope, not using anything like that. it's a fresh build nothing else.
>>>
>>>
>>> ""Scøtt Lovegrove [ScottIsAFool]""
>>> <> wrote in message
>>> news:...
>>>> Are you using avast AV? If so, try disabling the web shield.
>>>>
>>>> Scøtt
>>>> Live Messenger FAQs - http://wlm.scottisafool.co.uk/
>>>>
>>>> Murph wrote:
>>>>> Hey guys, I just installed Vista build 5308 and it's working great so
>>>>> far
>>>>> except for one thing. I can see the network and other computers but I
>>>>> cant
>>>>> get on the web.
>>>>>
>>>>> I checked the IP's and everything looks good, I can even ping the
>>>>> router.
>>>>> Other PC's connect fine.
>>>>>
>>>>> DNS works fine as i can ping an outside address (msn.com) and it
>>>>> resolves.
>>>>>
>>>>> I tried disabling the firewall, and defender, and also disabled IP6 in
>>>>> the
>>>>> adapter's setting.
>>>>>
>>>>> I've tried a 3com NIC and an Intel NIC, with the same results (no
>>>>> problem
>>>>> access local resources but can't get to the outside)
>>>>>
>>>>> I've tried static and DHCP'ed addresses with no avail.
>>>>>
>>>>> Anyone have a similar problem or have any ideas for me please?
>>>
>>>
>>
>>
>
>

Thanks Sandman! I will try this tonight and report back to everyone.

"Timur" <> wrote in message
news:5387495E-F817-4FFB-8F75-...
>I had a similiar problem with build 5270. Althou I have cable. Everything
> looked good to go, but I could not access the internet. I tried everything
> to resolve the problem. My fix was to disconnect my router ......power it
> down.... for 5 minutes....reconnect and my internet was good to go. I am
> now
> using build 5308 and have had nearly zero problems.
> I said nearly zero problems......the only one so far is the sound stack
> problem that a lot of people are having.
> Good luck. Let us know what you find out.
>
> P. S. Sorry Murph, didn't mean to send to your email. I hit reply insteat
> of reply to group.
> sandsman50
>
>
> ----- Original Message -----
> From: "Murph" <>
> Newsgroups: microsoft.public.windows.vista.general
> Sent: Thursday, March 09, 2006 10:09 PM
> Subject: Re: HELP! Can't access the internet
>
>
>> Thanks for replying Zack, however IPv6 didn't do it for me either.
>> i think this has something to do with my ISP. I'm able to tracert any
>> domain or IP with no problem. i see all the router hops between me and
>> the final site, however it takes a long time. for example tracert
>> microsoft.com took just under 2 minutes.
>> I'm using Verizon DSL and it's working great from the 5 other machines on
>> my network.
>> Anyone else using Verizon and having a similar problem?
>>
>>
>> "Zack Whittaker (R2 Mentor)" <> wrote in message
>> news:u%...
>>>I replied in the other NG, but see if you can switch between using IPv4
>>>and IPv6 - don't disable both or either, just try switching settings...
>>>
>>> --
>>> Zack Whittaker
>>> Microsoft Beta (Windows Server R2 Beta Mentor)
>>> » ZackNET Enterprises: www.zacknet.co.uk
>>> » MSBlog on ResDev: http://msblog.resdev.net
>>> » ZackNET Forum: www.zacknet.co.uk/forum
>>> » VistaBase: www.zacknet.co.uk/vistabase
>>> » This mailing is provided "as is" with no warranties, and confers no
>>> rights. All opinions expressed are those of myself unless stated so, and
>>> not
>>> of my employer, best friend, mother or cat. Let's be clear on that one!
>>>
>>>
>>> --- Original message follows ---
>>> "Murph" <> wrote in message
>>> news:...
>>>> nope, not using anything like that. it's a fresh build nothing else.
>>>>
>>>>
>>>> ""Scøtt Lovegrove [ScottIsAFool]""
>>>> <> wrote in message
>>>> news:...
>>>>> Are you using avast AV? If so, try disabling the web shield.
>>>>>
>>>>> Scøtt
>>>>> Live Messenger FAQs - http://wlm.scottisafool.co.uk/
>>>>>
>>>>> Murph wrote:
>>>>>> Hey guys, I just installed Vista build 5308 and it's working great so
>>>>>> far
>>>>>> except for one thing. I can see the network and other computers but I
>>>>>> cant
>>>>>> get on the web.
>>>>>>
>>>>>> I checked the IP's and everything looks good, I can even ping the
>>>>>> router.
>>>>>> Other PC's connect fine.
>>>>>>
>>>>>> DNS works fine as i can ping an outside address (msn.com) and it
>>>>>> resolves.
>>>>>>
>>>>>> I tried disabling the firewall, and defender, and also disabled IP6
>>>>>> in the
>>>>>> adapter's setting.
>>>>>>
>>>>>> I've tried a 3com NIC and an Intel NIC, with the same results (no
>>>>>> problem
>>>>>> access local resources but can't get to the outside)
>>>>>>
>>>>>> I've tried static and DHCP'ed addresses with no avail.
>>>>>>
>>>>>> Anyone have a similar problem or have any ideas for me please?
>>>>
>>>>
>>>
>>>
>>
>>
>
> "Murph" <> wrote in message
> news:%23nZuxh$...
>> Thanks for replying Zack, however IPv6 didn't do it for me either.
>> i think this has something to do with my ISP. I'm able to tracert any
>> domain or IP with no problem. i see all the router hops between me and
>> the final site, however it takes a long time. for example tracert
>> microsoft.com took just under 2 minutes.
>> I'm using Verizon DSL and it's working great from the 5 other machines on
>> my network.
>> Anyone else using Verizon and having a similar problem?
>>
>>
>> "Zack Whittaker (R2 Mentor)" <> wrote in message
>> news:u%...
>>>I replied in the other NG, but see if you can switch between using IPv4
>>>and IPv6 - don't disable both or either, just try switching settings...
>>>
>>> --
>>> Zack Whittaker
>>> Microsoft Beta (Windows Server R2 Beta Mentor)
>>> » ZackNET Enterprises: www.zacknet.co.uk
>>> » MSBlog on ResDev: http://msblog.resdev.net
>>> » ZackNET Forum: www.zacknet.co.uk/forum
>>> » VistaBase: www.zacknet.co.uk/vistabase
>>> » This mailing is provided "as is" with no warranties, and confers no
>>> rights. All opinions expressed are those of myself unless stated so, and
>>> not
>>> of my employer, best friend, mother or cat. Let's be clear on that one!
>>>
>>>
>>> --- Original message follows ---
>>> "Murph" <> wrote in message
>>> news:...
>>>> nope, not using anything like that. it's a fresh build nothing else.
>>>>
>>>>
>>>> ""Scøtt Lovegrove [ScottIsAFool]""
>>>> <> wrote in message
>>>> news:...
>>>>> Are you using avast AV? If so, try disabling the web shield.
>>>>>
>>>>> Scøtt
>>>>> Live Messenger FAQs - http://wlm.scottisafool.co.uk/
>>>>>
>>>>> Murph wrote:
>>>>>> Hey guys, I just installed Vista build 5308 and it's working great so
>>>>>> far
>>>>>> except for one thing. I can see the network and other computers but I
>>>>>> cant
>>>>>> get on the web.
>>>>>>
>>>>>> I checked the IP's and everything looks good, I can even ping the
>>>>>> router.
>>>>>> Other PC's connect fine.
>>>>>>
>>>>>> DNS works fine as i can ping an outside address (msn.com) and it
>>>>>> resolves.
>>>>>>
>>>>>> I tried disabling the firewall, and defender, and also disabled IP6
>>>>>> in the
>>>>>> adapter's setting.
>>>>>>
>>>>>> I've tried a 3com NIC and an Intel NIC, with the same results (no
>>>>>> problem
>>>>>> access local resources but can't get to the outside)
>>>>>>
>>>>>> I've tried static and DHCP'ed addresses with no avail.
>>>>>>
>>>>>> Anyone have a similar problem or have any ideas for me please?
>>>>
>>>>
>>>
>>>
>>
>>
>

Ditto here. Comcast (cable) is my vendor. I've tried installing on five
different machines - both 32bit and 64bit, eight different NICs, upgrade and
clean install, etc.
I can see the network and the network can see shared files on the Vista
machines. When I try to access any websites on the net, I get the message
"Internet Explorer is unable to display the webpage"

I'm also unable to activate the product

Note: DNS does convert the URL to an IP and I am able to ping external sites.

Has anybody figured this out?

"Murph" wrote:

> Hey guys, I just installed Vista build 5308 and it's working great so far
> except for one thing. I can see the network and other computers but I cant
> get on the web.
>
> I checked the IP's and everything looks good, I can even ping the router.
> Other PC's connect fine.
>
> DNS works fine as i can ping an outside address (msn.com) and it resolves.
>
> I tried disabling the firewall, and defender, and also disabled IP6 in the
> adapter's setting.
>
> I've tried a 3com NIC and an Intel NIC, with the same results (no problem
> access local resources but can't get to the outside)
>
> I've tried static and DHCP'ed addresses with no avail.
>
> Anyone have a similar problem or have any ideas for me please?
>
>
>

Woohoo! I got it to work. I just upgraded the firmware on my router and I
can now access the web.

"Vista 5308 Tester" wrote:

> Ditto here. Comcast (cable) is my vendor. I've tried installing on five
> different machines - both 32bit and 64bit, eight different NICs, upgrade and
> clean install, etc.
> I can see the network and the network can see shared files on the Vista
> machines. When I try to access any websites on the net, I get the message
> "Internet Explorer is unable to display the webpage"
>
> I'm also unable to activate the product
>
> Note: DNS does convert the URL to an IP and I am able to ping external sites.
>
> Has anybody figured this out?
>
> "Murph" wrote:
>
> > Hey guys, I just installed Vista build 5308 and it's working great so far
> > except for one thing. I can see the network and other computers but I cant
> > get on the web.
> >
> > I checked the IP's and everything looks good, I can even ping the router.
> > Other PC's connect fine.
> >
> > DNS works fine as i can ping an outside address (msn.com) and it resolves.
> >
> > I tried disabling the firewall, and defender, and also disabled IP6 in the
> > adapter's setting.
> >
> > I've tried a 3com NIC and an Intel NIC, with the same results (no problem
> > access local resources but can't get to the outside)
> >
> > I've tried static and DHCP'ed addresses with no avail.
> >
> > Anyone have a similar problem or have any ideas for me please?
> >
> >
> >

good for you! you fixed this issue before i was able to get to you.
These internet access issues seem to be router related (and rebooting it
doesn't do the trick).

i've posted on this board and the .vista.networking board about this very
same issue and found that it's the router. luckly for you an upgrade fixed
your issue, whereas i had to just buy a new router.

no harm done as my wireless needed an upgrade from b to g anyway.

I can see alot of people having this problem moving forward.


"Vista 5308 Tester" <> wrote in
message news:C583B91F-41FF-4B66-A67A-...
> Woohoo! I got it to work. I just upgraded the firmware on my router and
> I
> can now access the web.
>
> "Vista 5308 Tester" wrote:
>
>> Ditto here. Comcast (cable) is my vendor. I've tried installing on five
>> different machines - both 32bit and 64bit, eight different NICs, upgrade
>> and
>> clean install, etc.
>> I can see the network and the network can see shared files on the Vista
>> machines. When I try to access any websites on the net, I get the
>> message
>> "Internet Explorer is unable to display the webpage"
>>
>> I'm also unable to activate the product
>>
>> Note: DNS does convert the URL to an IP and I am able to ping external
>> sites.
>>
>> Has anybody figured this out?
>>
>> "Murph" wrote:
>>
>> > Hey guys, I just installed Vista build 5308 and it's working great so
>> > far
>> > except for one thing. I can see the network and other computers but I
>> > cant
>> > get on the web.
>> >
>> > I checked the IP's and everything looks good, I can even ping the
>> > router.
>> > Other PC's connect fine.
>> >
>> > DNS works fine as i can ping an outside address (msn.com) and it
>> > resolves.
>> >
>> > I tried disabling the firewall, and defender, and also disabled IP6 in
>> > the
>> > adapter's setting.
>> >
>> > I've tried a 3com NIC and an Intel NIC, with the same results (no
>> > problem
>> > access local resources but can't get to the outside)
>> >
>> > I've tried static and DHCP'ed addresses with no avail.
>> >
>> > Anyone have a similar problem or have any ideas for me please?
>> >
>> >
>> >