I don't know if that will work since she cannot get anything to work on the
pc.
I don't know that this will work, either, but try booting in safe mode.
to do this, restart your pc, then,as it starts the boot process, keep
hitting F8. That will bring you to the options for safe mode, etc. First
try "Last known good configuration' or however it's worded.
If that doesn't work, repeat the restart, F8 process, and start your pc in
safe mode, then, from there, try to remove SP2 if the keyboard will work.
"Kevin" <> wrote in message
news:...
> Go to Start / Control Panel / Add/remove programs. Remove SP1, reboot,
> clean your system (temp and temp internet files, registry using regclean
or
> something similar) Then turn off your anti virus software and try the
> install again.
>
> --
>
> Kevin
>
>
> "Pam" <> wrote in message
> news:532601c489fc$413dce70$...
> >I went to windows update. it said I needed to download
> > SP1. So I did. It asked if I wanted to be able to delete
> > it but it would take a lot more space but I did. After
> > completing the process I had to restart and I did. Now
> > nothing works. My mouse nor my keyboard is operable.
> > There are no lights that come on on them. I need help.
>
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