Help - Error message 0x8024001D Windows Update page

Anyone have problems with Windows update custom and express showing cannot
display with error listed as 0x8024001D?
And wouldn't it be nice if one didn't go around in huge circles trying to
get help from Microsoft? A simple Email address somewhere would be
appreciated.....

0x8024001D -2145124323 WU_E_INVALID_UPDATE
an update had bogus metadata

Clear out your temporary internet files.

Remove WU downloads from the temporary folder:-

Stop the Automatic Updates service

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Delete the contents of the Download folder
Click Start. Choose Run.
In the Run box, type %windir%\SoftwareDistribution
Click OK.
Open the Download folder.
Delete all contents of the Download folder.
Close the window.

Start the Automatic Updates service
Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

By deleting the contents of the Download folder - you have removed any
downloaded updates.

If that doesn't work then you'll need to rename the softwaredistribution
folder:

Renaming the SoftwareDistribution folder

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type
%systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this
folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

You'll lose your history but not important.
--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping
the information current)


"Frustrated Steve" <Frustrated > wrote in
message news:7808F7CB-16D6-4DF4-8B57-...
| Anyone have problems with Windows update custom and express showing cannot
| display with error listed as 0x8024001D?
| And wouldn't it be nice if one didn't go around in huge circles trying to
| get help from Microsoft? A simple Email address somewhere would be
| appreciated.....

Thanks mate - you were spot on the money. Advice greatly appreciated

"Frustrated Steve" wrote:

> Anyone have problems with Windows update custom and express showing cannot
> display with error listed as 0x8024001D?
> And wouldn't it be nice if one didn't go around in huge circles trying to
> get help from Microsoft? A simple Email address somewhere would be
> appreciated.....

Thanks so much TaurArian [MS-MVP]. I tried the solution you posted (with much
trepidation as I am new to this) - and I finally have access to the Microsoft
Update page! If only Microsoft had been this helpful. Maybe they aren't sure
of the fix and you should write them. lol

"TaurArian [MS-MVP]" wrote:

> 0x8024001D -2145124323 WU_E_INVALID_UPDATE
> an update had bogus metadata
>
> Clear out your temporary internet files.
>
> Remove WU downloads from the temporary folder:-
>
> Stop the Automatic Updates service
>
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Delete the contents of the Download folder
> Click Start. Choose Run.
> In the Run box, type %windir%\SoftwareDistribution
> Click OK.
> Open the Download folder.
> Delete all contents of the Download folder.
> Close the window.
>
> Start the Automatic Updates service
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> By deleting the contents of the Download folder - you have removed any
> downloaded updates.
>
> If that doesn't work then you'll need to rename the softwaredistribution
> folder:
>
> Renaming the SoftwareDistribution folder
>
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type
> %systemroot%, and then click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this
> folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> You'll lose your history but not important.
> --
>
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> (Links to web pages and MSKB Articles are posted for the purposes of keeping
> the information current)
>
>
> "Frustrated Steve" <Frustrated > wrote in
> message news:7808F7CB-16D6-4DF4-8B57-...
> | Anyone have problems with Windows update custom and express showing cannot
> | display with error listed as 0x8024001D?
> | And wouldn't it be nice if one didn't go around in huge circles trying to
> | get help from Microsoft? A simple Email address somewhere would be
> | appreciated.....
>
>
>

This work around didn't help my Dell laptop OR my Compaq desktop. I have
tried multiple schemes and "fixes" posted all over the internet. I am really
frustrated - both of my computers have been harmed for almost a week - the
Compaq will no longer boot! I had never experienced a serious problem with
Windows before this debacle. Now, I am SERIOUSLY rethinking my decision not
to go with the MAC OS.

"Frustrated Steve" wrote:

> Thanks mate - you were spot on the money. Advice greatly appreciated
>
> "Frustrated Steve" wrote:
>
> > Anyone have problems with Windows update custom and express showing cannot
> > display with error listed as 0x8024001D?
> > And wouldn't it be nice if one didn't go around in huge circles trying to
> > get help from Microsoft? A simple Email address somewhere would be
> > appreciated.....