HELP has never worked on Vista. It crashes everytime.

Anyone else have this problem. New computer and when I try to use the online
(email)help, it askes for my OS number, but won't accept it.

I can't believe I paid fot this peice of crap OS.


--
thanks

What do you mean OS number? Product Key or Product ID? Which email client
are you using Office Outlook or Windows Mail? Somehow I suspect its
Microsoft Office and you might be running a trial version that has expired.
Just assuming though, try giving us some more details because right now its
just a guessing game.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"bryanlee" <> wrote in message
news:6AA34FD6-D3DB-4FA9-93AF-...
> Anyone else have this problem. New computer and when I try to use the
> online
> (email)help, it askes for my OS number, but won't accept it.
>
> I can't believe I paid fot this peice of crap OS.
>
>
> --
> thanks

Okay,
Product key. The site is not accepting my product key.

I am using MS Office 2002. Another problem I have is that my email accounts
will not remember the passwords.

Windows Live Messenger does not work either; crashes every time I log on. I
have been working by email with MS Support for WEEKS and nothing works. How
is it that MS software is not working with MS software.

Sorry but 2002 software is not that old and any decent company would not
make everyone buy newer software to work with their new OS.

Thanks for your reply.
--
thanks


"Andre Da Costa[ActiveWin]" wrote:

> What do you mean OS number? Product Key or Product ID? Which email client
> are you using Office Outlook or Windows Mail? Somehow I suspect its
> Microsoft Office and you might be running a trial version that has expired.
> Just assuming though, try giving us some more details because right now its
> just a guessing game.
> --
> Andre
> Blog: http://adacosta.spaces.live.com
> My Vista Quickstart Guide:
> http://adacosta.spaces.live.com/blog...3DB!9709.entry
> "bryanlee" <> wrote in message
> news:6AA34FD6-D3DB-4FA9-93AF-...
> > Anyone else have this problem. New computer and when I try to use the
> > online
> > (email)help, it askes for my OS number, but won't accept it.
> >
> > I can't believe I paid fot this peice of crap OS.
> >
> >
> > --
> > thanks
>
>
>

Which site is not accepting your Office XP product key? Why would a site ask
for your Office product key? The product key is used when installing the
product.

Have you tried installing the latest version of Windows Live Messenger? Try
uninstalling the product and reinstall it, but this time, right click it and
click 'Run as Administrator'.

By MICHAEL:
Outlook 2002 works well with Vista, except remembering email passwords.
Don't look for that to be fixed, either.

You'll just have to keep Outlook opened for as long as you can if you don't
want to enter the password every time.

http://www.outlook-tips.net/howto/vista.htm
Does Outlook work on Vista?

Naturally, Outlook 2007, the newest version of Outlook, works well on Vista.
(It also works great on Windows XP.) Outlook 2003 works well on Vista as
well. Both of
these versions are officially supported on Vista, so if any issues arise
Microsoft will offer public hotfixes or include the fix in future Service
Packs.

Outlook 2002: It runs, but email account passwords are not saved. After you
enter the password
during the first email check, Outlook will remember it until you close down
Outlook. This is
because Outlook used the protected storage interfaces to store passwords and
these are no
longer supported in Vista. Unless Microsoft decides to create a publicly
available hotfix to
address this, you won't be able to save passwords. Outlook 2002 is outside
of mainstream
support so this is unlikely to happen as it's not a critical security hole.

You can use a Windows script program such as AutoIt to enter the password
for you.

Note that when you enter the password, the Send and Receive that brought up
the password dialog
may fail but future send and receives will work. Leave Outlook open 24/7 to
avoid entering it
frequently.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"bryanlee" <> wrote in message
news:8ADA862D-CD77-4EF1-A5FD-...
> Okay,
> Product key. The site is not accepting my product key.
>
> I am using MS Office 2002. Another problem I have is that my email
> accounts
> will not remember the passwords.
>
> Windows Live Messenger does not work either; crashes every time I log on.
> I
> have been working by email with MS Support for WEEKS and nothing works.
> How
> is it that MS software is not working with MS software.
>
> Sorry but 2002 software is not that old and any decent company would not
> make everyone buy newer software to work with their new OS.
>
> Thanks for your reply.
> --
> thanks
>
>
> "Andre Da Costa[ActiveWin]" wrote:
>
>> What do you mean OS number? Product Key or Product ID? Which email client
>> are you using Office Outlook or Windows Mail? Somehow I suspect its
>> Microsoft Office and you might be running a trial version that has
>> expired.
>> Just assuming though, try giving us some more details because right now
>> its
>> just a guessing game.
>> --
>> Andre
>> Blog: http://adacosta.spaces.live.com
>> My Vista Quickstart Guide:
>> http://adacosta.spaces.live.com/blog...3DB!9709.entry
>> "bryanlee" <> wrote in message
>> news:6AA34FD6-D3DB-4FA9-93AF-...
>> > Anyone else have this problem. New computer and when I try to use the
>> > online
>> > (email)help, it askes for my OS number, but won't accept it.
>> >
>> > I can't believe I paid fot this peice of crap OS.
>> >
>> >
>> > --
>> > thanks
>>
>>
>>

Andre,

The problem is my Vista OS (Operating System).
I have done all the neat things for Live Messneger including uninstall,
re-install. Remover this, bla, bla bla. Even the experts seem confused,
though if you search the internet you will see the that the Live Messenger
problem is one had by many.

--
thanks


"Andre Da Costa[ActiveWin]" wrote:

> Which site is not accepting your Office XP product key? Why would a site ask
> for your Office product key? The product key is used when installing the
> product.
>
> Have you tried installing the latest version of Windows Live Messenger? Try
> uninstalling the product and reinstall it, but this time, right click it and
> click 'Run as Administrator'.
>
> By MICHAEL:
> Outlook 2002 works well with Vista, except remembering email passwords.
> Don't look for that to be fixed, either.
>
> You'll just have to keep Outlook opened for as long as you can if you don't
> want to enter the password every time.
>
> http://www.outlook-tips.net/howto/vista.htm
> Does Outlook work on Vista?
>
> Naturally, Outlook 2007, the newest version of Outlook, works well on Vista.
> (It also works great on Windows XP.) Outlook 2003 works well on Vista as
> well. Both of
> these versions are officially supported on Vista, so if any issues arise
> Microsoft will offer public hotfixes or include the fix in future Service
> Packs.
>
> Outlook 2002: It runs, but email account passwords are not saved. After you
> enter the password
> during the first email check, Outlook will remember it until you close down
> Outlook. This is
> because Outlook used the protected storage interfaces to store passwords and
> these are no
> longer supported in Vista. Unless Microsoft decides to create a publicly
> available hotfix to
> address this, you won't be able to save passwords. Outlook 2002 is outside
> of mainstream
> support so this is unlikely to happen as it's not a critical security hole.
>
> You can use a Windows script program such as AutoIt to enter the password
> for you.
>
> Note that when you enter the password, the Send and Receive that brought up
> the password dialog
> may fail but future send and receives will work. Leave Outlook open 24/7 to
> avoid entering it
> frequently.
> --
> Andre
> Blog: http://adacosta.spaces.live.com
> My Vista Quickstart Guide:
> http://adacosta.spaces.live.com/blog...3DB!9709.entry
> "bryanlee" <> wrote in message
> news:8ADA862D-CD77-4EF1-A5FD-...
> > Okay,
> > Product key. The site is not accepting my product key.
> >
> > I am using MS Office 2002. Another problem I have is that my email
> > accounts
> > will not remember the passwords.
> >
> > Windows Live Messenger does not work either; crashes every time I log on.
> > I
> > have been working by email with MS Support for WEEKS and nothing works.
> > How
> > is it that MS software is not working with MS software.
> >
> > Sorry but 2002 software is not that old and any decent company would not
> > make everyone buy newer software to work with their new OS.
> >
> > Thanks for your reply.
> > --
> > thanks
> >
> >
> > "Andre Da Costa[ActiveWin]" wrote:
> >
> >> What do you mean OS number? Product Key or Product ID? Which email client
> >> are you using Office Outlook or Windows Mail? Somehow I suspect its
> >> Microsoft Office and you might be running a trial version that has
> >> expired.
> >> Just assuming though, try giving us some more details because right now
> >> its
> >> just a guessing game.
> >> --
> >> Andre
> >> Blog: http://adacosta.spaces.live.com
> >> My Vista Quickstart Guide:
> >> http://adacosta.spaces.live.com/blog...3DB!9709.entry
> >> "bryanlee" <> wrote in message
> >> news:6AA34FD6-D3DB-4FA9-93AF-...
> >> > Anyone else have this problem. New computer and when I try to use the
> >> > online
> >> > (email)help, it askes for my OS number, but won't accept it.
> >> >
> >> > I can't believe I paid fot this peice of crap OS.
> >> >
> >> >
> >> > --
> >> > thanks
> >>
> >>
> >>
>
>
>

and you did the Run as Administrator part?
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"bryanlee" <> wrote in message
news:9DF2E896-3D50-4E02-B696-...
> Andre,
>
> The problem is my Vista OS (Operating System).
> I have done all the neat things for Live Messneger including uninstall,
> re-install. Remover this, bla, bla bla. Even the experts seem confused,
> though if you search the internet you will see the that the Live Messenger
> problem is one had by many.
>
> --
> thanks
>
>
> "Andre Da Costa[ActiveWin]" wrote:
>
>> Which site is not accepting your Office XP product key? Why would a site
>> ask
>> for your Office product key? The product key is used when installing the
>> product.
>>
>> Have you tried installing the latest version of Windows Live Messenger?
>> Try
>> uninstalling the product and reinstall it, but this time, right click it
>> and
>> click 'Run as Administrator'.
>>
>> By MICHAEL:
>> Outlook 2002 works well with Vista, except remembering email passwords.
>> Don't look for that to be fixed, either.
>>
>> You'll just have to keep Outlook opened for as long as you can if you
>> don't
>> want to enter the password every time.
>>
>> http://www.outlook-tips.net/howto/vista.htm
>> Does Outlook work on Vista?
>>
>> Naturally, Outlook 2007, the newest version of Outlook, works well on
>> Vista.
>> (It also works great on Windows XP.) Outlook 2003 works well on Vista as
>> well. Both of
>> these versions are officially supported on Vista, so if any issues arise
>> Microsoft will offer public hotfixes or include the fix in future Service
>> Packs.
>>
>> Outlook 2002: It runs, but email account passwords are not saved. After
>> you
>> enter the password
>> during the first email check, Outlook will remember it until you close
>> down
>> Outlook. This is
>> because Outlook used the protected storage interfaces to store passwords
>> and
>> these are no
>> longer supported in Vista. Unless Microsoft decides to create a publicly
>> available hotfix to
>> address this, you won't be able to save passwords. Outlook 2002 is
>> outside
>> of mainstream
>> support so this is unlikely to happen as it's not a critical security
>> hole.
>>
>> You can use a Windows script program such as AutoIt to enter the password
>> for you.
>>
>> Note that when you enter the password, the Send and Receive that brought
>> up
>> the password dialog
>> may fail but future send and receives will work. Leave Outlook open 24/7
>> to
>> avoid entering it
>> frequently.
>> --
>> Andre
>> Blog: http://adacosta.spaces.live.com
>> My Vista Quickstart Guide:
>> http://adacosta.spaces.live.com/blog...3DB!9709.entry
>> "bryanlee" <> wrote in message
>> news:8ADA862D-CD77-4EF1-A5FD-...
>> > Okay,
>> > Product key. The site is not accepting my product key.
>> >
>> > I am using MS Office 2002. Another problem I have is that my email
>> > accounts
>> > will not remember the passwords.
>> >
>> > Windows Live Messenger does not work either; crashes every time I log
>> > on.
>> > I
>> > have been working by email with MS Support for WEEKS and nothing works.
>> > How
>> > is it that MS software is not working with MS software.
>> >
>> > Sorry but 2002 software is not that old and any decent company would
>> > not
>> > make everyone buy newer software to work with their new OS.
>> >
>> > Thanks for your reply.
>> > --
>> > thanks
>> >
>> >
>> > "Andre Da Costa[ActiveWin]" wrote:
>> >
>> >> What do you mean OS number? Product Key or Product ID? Which email
>> >> client
>> >> are you using Office Outlook or Windows Mail? Somehow I suspect its
>> >> Microsoft Office and you might be running a trial version that has
>> >> expired.
>> >> Just assuming though, try giving us some more details because right
>> >> now
>> >> its
>> >> just a guessing game.
>> >> --
>> >> Andre
>> >> Blog: http://adacosta.spaces.live.com
>> >> My Vista Quickstart Guide:
>> >> http://adacosta.spaces.live.com/blog...3DB!9709.entry
>> >> "bryanlee" <> wrote in message
>> >> news:6AA34FD6-D3DB-4FA9-93AF-...
>> >> > Anyone else have this problem. New computer and when I try to use
>> >> > the
>> >> > online
>> >> > (email)help, it askes for my OS number, but won't accept it.
>> >> >
>> >> > I can't believe I paid fot this peice of crap OS.
>> >> >
>> >> >
>> >> > --
>> >> > thanks
>> >>
>> >>
>> >>
>>
>>
>>

I did set up and run as admin.

--
thanks


"Andre Da Costa[ActiveWin]" wrote:

> and you did the Run as Administrator part?
> --
> Andre
> Blog: http://adacosta.spaces.live.com
> My Vista Quickstart Guide:
> http://adacosta.spaces.live.com/blog...3DB!9709.entry
> "bryanlee" <> wrote in message
> news:9DF2E896-3D50-4E02-B696-...
> > Andre,
> >
> > The problem is my Vista OS (Operating System).
> > I have done all the neat things for Live Messneger including uninstall,
> > re-install. Remover this, bla, bla bla. Even the experts seem confused,
> > though if you search the internet you will see the that the Live Messenger
> > problem is one had by many.
> >
> > --
> > thanks
> >
> >
> > "Andre Da Costa[ActiveWin]" wrote:
> >
> >> Which site is not accepting your Office XP product key? Why would a site
> >> ask
> >> for your Office product key? The product key is used when installing the
> >> product.
> >>
> >> Have you tried installing the latest version of Windows Live Messenger?
> >> Try
> >> uninstalling the product and reinstall it, but this time, right click it
> >> and
> >> click 'Run as Administrator'.
> >>
> >> By MICHAEL:
> >> Outlook 2002 works well with Vista, except remembering email passwords.
> >> Don't look for that to be fixed, either.
> >>
> >> You'll just have to keep Outlook opened for as long as you can if you
> >> don't
> >> want to enter the password every time.
> >>
> >> http://www.outlook-tips.net/howto/vista.htm
> >> Does Outlook work on Vista?
> >>
> >> Naturally, Outlook 2007, the newest version of Outlook, works well on
> >> Vista.
> >> (It also works great on Windows XP.) Outlook 2003 works well on Vista as
> >> well. Both of
> >> these versions are officially supported on Vista, so if any issues arise
> >> Microsoft will offer public hotfixes or include the fix in future Service
> >> Packs.
> >>
> >> Outlook 2002: It runs, but email account passwords are not saved. After
> >> you
> >> enter the password
> >> during the first email check, Outlook will remember it until you close
> >> down
> >> Outlook. This is
> >> because Outlook used the protected storage interfaces to store passwords
> >> and
> >> these are no
> >> longer supported in Vista. Unless Microsoft decides to create a publicly
> >> available hotfix to
> >> address this, you won't be able to save passwords. Outlook 2002 is
> >> outside
> >> of mainstream
> >> support so this is unlikely to happen as it's not a critical security
> >> hole.
> >>
> >> You can use a Windows script program such as AutoIt to enter the password
> >> for you.
> >>
> >> Note that when you enter the password, the Send and Receive that brought
> >> up
> >> the password dialog
> >> may fail but future send and receives will work. Leave Outlook open 24/7
> >> to
> >> avoid entering it
> >> frequently.
> >> --
> >> Andre
> >> Blog: http://adacosta.spaces.live.com
> >> My Vista Quickstart Guide:
> >> http://adacosta.spaces.live.com/blog...3DB!9709.entry
> >> "bryanlee" <> wrote in message
> >> news:8ADA862D-CD77-4EF1-A5FD-...
> >> > Okay,
> >> > Product key. The site is not accepting my product key.
> >> >
> >> > I am using MS Office 2002. Another problem I have is that my email
> >> > accounts
> >> > will not remember the passwords.
> >> >
> >> > Windows Live Messenger does not work either; crashes every time I log
> >> > on.
> >> > I
> >> > have been working by email with MS Support for WEEKS and nothing works.
> >> > How
> >> > is it that MS software is not working with MS software.
> >> >
> >> > Sorry but 2002 software is not that old and any decent company would
> >> > not
> >> > make everyone buy newer software to work with their new OS.
> >> >
> >> > Thanks for your reply.
> >> > --
> >> > thanks
> >> >
> >> >
> >> > "Andre Da Costa[ActiveWin]" wrote:
> >> >
> >> >> What do you mean OS number? Product Key or Product ID? Which email
> >> >> client
> >> >> are you using Office Outlook or Windows Mail? Somehow I suspect its
> >> >> Microsoft Office and you might be running a trial version that has
> >> >> expired.
> >> >> Just assuming though, try giving us some more details because right
> >> >> now
> >> >> its
> >> >> just a guessing game.
> >> >> --
> >> >> Andre
> >> >> Blog: http://adacosta.spaces.live.com
> >> >> My Vista Quickstart Guide:
> >> >> http://adacosta.spaces.live.com/blog...3DB!9709.entry
> >> >> "bryanlee" <> wrote in message
> >> >> news:6AA34FD6-D3DB-4FA9-93AF-...
> >> >> > Anyone else have this problem. New computer and when I try to use
> >> >> > the
> >> >> > online
> >> >> > (email)help, it askes for my OS number, but won't accept it.
> >> >> >
> >> >> > I can't believe I paid fot this peice of crap OS.
> >> >> >
> >> >> >
> >> >> > --
> >> >> > thanks
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Take a look at your Repair Vista Options. For getting Help & Support to work
in Vista see the second tutorial.

http://www.vistax64.com/tutorials/10...-sequence.html

http://www.vistax64.com/tutorials/87...ort-vista.html

"bryanlee" wrote:

> I did set up and run as admin.
>
> --
> thanks
>
>
> "Andre Da Costa[ActiveWin]" wrote:
>
> > and you did the Run as Administrator part?
> > --
> > Andre
> > Blog: http://adacosta.spaces.live.com
> > My Vista Quickstart Guide:
> > http://adacosta.spaces.live.com/blog...3DB!9709.entry
> > "bryanlee" <> wrote in message
> > news:9DF2E896-3D50-4E02-B696-...
> > > Andre,
> > >
> > > The problem is my Vista OS (Operating System).
> > > I have done all the neat things for Live Messneger including uninstall,
> > > re-install. Remover this, bla, bla bla. Even the experts seem confused,
> > > though if you search the internet you will see the that the Live Messenger
> > > problem is one had by many.
> > >
> > > --
> > > thanks
> > >
> > >
> > > "Andre Da Costa[ActiveWin]" wrote:
> > >
> > >> Which site is not accepting your Office XP product key? Why would a site
> > >> ask
> > >> for your Office product key? The product key is used when installing the
> > >> product.
> > >>
> > >> Have you tried installing the latest version of Windows Live Messenger?
> > >> Try
> > >> uninstalling the product and reinstall it, but this time, right click it
> > >> and
> > >> click 'Run as Administrator'.
> > >>
> > >> By MICHAEL:
> > >> Outlook 2002 works well with Vista, except remembering email passwords.
> > >> Don't look for that to be fixed, either.
> > >>
> > >> You'll just have to keep Outlook opened for as long as you can if you
> > >> don't
> > >> want to enter the password every time.
> > >>
> > >> http://www.outlook-tips.net/howto/vista.htm
> > >> Does Outlook work on Vista?
> > >>
> > >> Naturally, Outlook 2007, the newest version of Outlook, works well on
> > >> Vista.
> > >> (It also works great on Windows XP.) Outlook 2003 works well on Vista as
> > >> well. Both of
> > >> these versions are officially supported on Vista, so if any issues arise
> > >> Microsoft will offer public hotfixes or include the fix in future Service
> > >> Packs.
> > >>
> > >> Outlook 2002: It runs, but email account passwords are not saved. After
> > >> you
> > >> enter the password
> > >> during the first email check, Outlook will remember it until you close
> > >> down
> > >> Outlook. This is
> > >> because Outlook used the protected storage interfaces to store passwords
> > >> and
> > >> these are no
> > >> longer supported in Vista. Unless Microsoft decides to create a publicly
> > >> available hotfix to
> > >> address this, you won't be able to save passwords. Outlook 2002 is
> > >> outside
> > >> of mainstream
> > >> support so this is unlikely to happen as it's not a critical security
> > >> hole.
> > >>
> > >> You can use a Windows script program such as AutoIt to enter the password
> > >> for you.
> > >>
> > >> Note that when you enter the password, the Send and Receive that brought
> > >> up
> > >> the password dialog
> > >> may fail but future send and receives will work. Leave Outlook open 24/7
> > >> to
> > >> avoid entering it
> > >> frequently.
> > >> --
> > >> Andre
> > >> Blog: http://adacosta.spaces.live.com
> > >> My Vista Quickstart Guide:
> > >> http://adacosta.spaces.live.com/blog...3DB!9709.entry
> > >> "bryanlee" <> wrote in message
> > >> news:8ADA862D-CD77-4EF1-A5FD-...
> > >> > Okay,
> > >> > Product key. The site is not accepting my product key.
> > >> >
> > >> > I am using MS Office 2002. Another problem I have is that my email
> > >> > accounts
> > >> > will not remember the passwords.
> > >> >
> > >> > Windows Live Messenger does not work either; crashes every time I log
> > >> > on.
> > >> > I
> > >> > have been working by email with MS Support for WEEKS and nothing works.
> > >> > How
> > >> > is it that MS software is not working with MS software.
> > >> >
> > >> > Sorry but 2002 software is not that old and any decent company would
> > >> > not
> > >> > make everyone buy newer software to work with their new OS.
> > >> >
> > >> > Thanks for your reply.
> > >> > --
> > >> > thanks
> > >> >
> > >> >
> > >> > "Andre Da Costa[ActiveWin]" wrote:
> > >> >
> > >> >> What do you mean OS number? Product Key or Product ID? Which email
> > >> >> client
> > >> >> are you using Office Outlook or Windows Mail? Somehow I suspect its
> > >> >> Microsoft Office and you might be running a trial version that has
> > >> >> expired.
> > >> >> Just assuming though, try giving us some more details because right
> > >> >> now
> > >> >> its
> > >> >> just a guessing game.
> > >> >> --
> > >> >> Andre
> > >> >> Blog: http://adacosta.spaces.live.com
> > >> >> My Vista Quickstart Guide:
> > >> >> http://adacosta.spaces.live.com/blog...3DB!9709.entry
> > >> >> "bryanlee" <> wrote in message
> > >> >> news:6AA34FD6-D3DB-4FA9-93AF-...
> > >> >> > Anyone else have this problem. New computer and when I try to use
> > >> >> > the
> > >> >> > online
> > >> >> > (email)help, it askes for my OS number, but won't accept it.
> > >> >> >
> > >> >> > I can't believe I paid fot this peice of crap OS.
> > >> >> >
> > >> >> >
> > >> >> > --
> > >> >> > thanks
> > >> >>
> > >> >>
> > >> >>
> > >>
> > >>
> > >>
> >
> >
> >

Sorry,
But the patch didn't work.
Here is the last HELP crash:

Log Name: Application
Source: Application Error
Date: 12/30/2007 12:59:21 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BryansLaptop
Description:
Faulting application helppane.exe, version 6.0.6000.16386, time stamp
0x4549b63f, faulting module nzdd.dll, version 4.0.0.42, time stamp
0x39c29347, exception code 0xc0000005, fault offset 0x000b48f8, process id
0x278c, application start time 0x01c84ac22c692be0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-12-30T08:59:21.000Z" />
<EventRecordID>7701</EventRecordID>
<Channel>Application</Channel>
<Computer>BryansLaptop</Computer>
<Security />
</System>
<EventData>
<Data>helppane.exe</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b63f</Data>
<Data>nzdd.dll</Data>
<Data>4.0.0.42</Data>
<Data>39c29347</Data>
<Data>c0000005</Data>
<Data>000b48f8</Data>
<Data>278c</Data>
<Data>01c84ac22c692be0</Data>
</EventData>
</Event>
--
thanks


"bryanlee" wrote:

> Anyone else have this problem. New computer and when I try to use the online
> (email)help, it askes for my OS number, but won't accept it.
>
> I can't believe I paid fot this peice of crap OS.
>
>
> --
> thanks

"bryanlee" wrote:
> faulting module nzdd.dll, version 4.0.0.42, time stamp

the fault is caused by nzdd.dll 4.0.0.42 RealDownload RealNetworks, Inc
Uninstall that horrible player Real Player.