Help! KB 958215

Hi I have windows XP Home Editon version 2002 service pack 2. A HP laptop
compaq Pressario.
I have reformatted 3 times in 1 week because every time I run the update and
install all the MS components I get 2 or 3 uninstall ones Why? Now, after my
3rd fresh reformat I got again the KB958215 uninstall component and the KB
28366.NET - why is this happening? Do I reformat again(4th time) what´s going
on and what can I do? Please elaborate in your answer as I have looked
through this worklog and the Techs on this give sometimes very ambigous
answers. I need good clear help.Thanks for the effort in helping us out.

laptop wrote:
> Hi I have windows XP Home Editon version 2002 service pack 2. A HP
> laptop compaq Pressario.
> I have reformatted 3 times in 1 week because every time I run the
> update and install all the MS components I get 2 or 3 uninstall
> ones Why? Now, after my 3rd fresh reformat I got again the KB958215
> uninstall component and the KB 28366.NET - why is this happening?
> Do I reformat again(4th time) what´s going on and what can I do?
> Please elaborate in your answer as I have looked through this
> worklog and the Techs on this give sometimes very ambigous answers.
> I need good clear help.Thanks for the effort in helping us out.

Since you are building from scratch and getting good at doing so - here is
what I suggest...

- Install Windows XP SP2 clean.
- Update all hardware drivers from the HP website (downloads section) for
your particular model.
- Install Windows XP Service Pack 3 (from the download link below.)
- Run a Disk Cleanup.
- Run a CHKDSK.
- Run a defragmentation.

After you have done all that - do this:

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run") --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Download/Install the latest Windows Installer:
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

Log on as a user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.

Once your machine is fully patched - then install your AntiVirus software
and then start installing all of your other software.

Come back - let us know how it goes.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html