Help, my browser has been hijacked!

When I click links from a google search, my browser is redirected to other
sites places like 'Ask' and 'Kelkoo' and other shopping and comparison
sites.

I have spent HOURS running whole system scans using:
AVG (found nothing while scanning, but uncovered 3 'Trojans' while Defender
was running)
Windows Defender (This scan triggered the above 3)
Spybot - twice (found 69 problems on the first run, then after reboot, no
problems, apparently)

But I'm still getting redirected.

Please help, my computer is my work and also a part of my social life. I'm
at the end of my rope, no idea what to do now.

Thank you

M

Michelle wrote:
>
> When I click links from a google search, my browser is redirected to
> other sites places like 'Ask' and 'Kelkoo' and other shopping and
> comparison sites.
>
> I have spent HOURS running whole system scans using:
> AVG (found nothing while scanning, but uncovered 3 'Trojans' while
> Defender was running)
> Windows Defender (This scan triggered the above 3)
> Spybot - twice (found 69 problems on the first run, then after reboot,
> no problems, apparently)
>
> But I'm still getting redirected.
>
> Please help, my computer is my work and also a part of my social life.
> I'm at the end of my rope, no idea what to do now.
>
> Thank you
>
> M

Go to add/remove programs and remove the Ask tool bar and anything else
you find there with the word "Ask".

--
Alias

run a freeware called
"hijack this".

the log it produces will
likely show those references
you mentioned usually at the
very top of the list.

simply check them off and
click on fix.

--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com
- nntp Postologist
~ "share the nirvana" - dbZen

~~~~~~~~~~~~~~~
>
>

"Michelle" <> wrote in message
news:F070250D-35B1-4406-AB2F-...
> When I click links from a google search, my browser is redirected to other
> sites places like 'Ask' and 'Kelkoo' and other shopping and comparison
> sites.
>
> I have spent HOURS running whole system scans using:
> AVG (found nothing while scanning, but uncovered 3 'Trojans' while
> Defender was running)
> Windows Defender (This scan triggered the above 3)
> Spybot - twice (found 69 problems on the first run, then after reboot, no
> problems, apparently)
>
> But I'm still getting redirected.
>
> Please help, my computer is my work and also a part of my social life. I'm
> at the end of my rope, no idea what to do now.
>
> Thank you
>
> M

Michelle;1220901 Wrote:
> When I click links from a google search, my browser is redirected to
> other
> sites places like 'Ask' and 'Kelkoo' and other shopping and comparison
> sites.
>
> I have spent HOURS running whole system scans using:
> AVG (found nothing while scanning, but uncovered 3 'Trojans' while
> Defender
> was running)
> Windows Defender (This scan triggered the above 3)
> Spybot - twice (found 69 problems on the first run, then after reboot,
> no
> problems, apparently)
>
> But I'm still getting redirected.
>
> Please help, my computer is my work and also a part of my social life.
> I'm
> at the end of my rope, no idea what to do now.
>
> Thank you
>
> M

You most assuredly have a virus, one of the new ones. If you cannot
resolve the problem using the advice of the above poster. Repost this in
the security section. We have many members with expertise in security
matters.

When you are back to normal. Download MSE, Microsoft Security
Essentials and Malwarebytes, from the Microsoft and Malwarebytes web
sites respectively and use them to avoid problems like this in the
future.


--
richc46

RICHARD
*If I have helped you in any way, please show your appreciation, by
clicking the middle icon, on the upper right portion of your screen.*
*Before you take my advice make a System Restore point.*

[Excessive crossposting eliminated]

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/de...prid=7552&st=1

Also available via...

Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. NB: Do NOT skip this step!

Checking for/Help with Hijackware:
.. http://mvps.org/winhelp2002/unwanted.htm
.. http://inetexplorer.mvps.org/tshoot.html
.. http://www.mvps.org/sramesh2k/Malware_Defence.htm
.. http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

Michelle wrote:
> When I click links from a google search, my browser is redirected to other
> sites places like 'Ask' and 'Kelkoo' and other shopping and comparison
> sites.
>
> I have spent HOURS running whole system scans using:
> AVG (found nothing while scanning, but uncovered 3 'Trojans' while
> Defender
> was running)
> Windows Defender (This scan triggered the above 3)
> Spybot - twice (found 69 problems on the first run, then after reboot, no
> problems, apparently)
>
> But I'm still getting redirected.
>
> Please help, my computer is my work and also a part of my social life. I'm
> at the end of my rope, no idea what to do now.

perhaps, you're right.

but the o.p. has the right
to know about the utility
and has the right to use
it,

regardless of the adverse
opinions people may have
about the o.p.

--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com
- nntp Postologist
~ "share the nirvana" - dbZen

~~~~~~~~~~~~~~~
>
>

"David B." <> wrote in message
news:...
> A novice should not be using hijackthis on their own.
>
> To the OP, keep the crossposting to a minimum, you went a bit overboard.
> Download and run malwarebytes and see what it finds.
>
> --
>
>
> --
> "db" <> wrote in message
> news:...
>> run a freeware called
>> "hijack this".
>>
>> the log it produces will
>> likely show those references
>> you mentioned usually at the
>> very top of the list.
>>
>> simply check them off and
>> click on fix.
>>
>> --
>> db·´¯`·...¸><)))º>
>> DatabaseBen, Retired Professional
>> - Systems Analyst
>> - Database Developer
>> - Accountancy
>> - Veteran of the Armed Forces
>> - @Hotmail.com
>> - nntp Postologist
>> ~ "share the nirvana" - dbZen
>>
>> ~~~~~~~~~~~~~~~
>>>
>>>
>>
>> "Michelle" <> wrote in message
>> news:F070250D-35B1-4406-AB2F-...
>>> When I click links from a google search, my browser is redirected to
>>> other sites places like 'Ask' and 'Kelkoo' and other shopping and
>>> comparison sites.
>>>
>>> I have spent HOURS running whole system scans using:
>>> AVG (found nothing while scanning, but uncovered 3 'Trojans' while
>>> Defender was running)
>>> Windows Defender (This scan triggered the above 3)
>>> Spybot - twice (found 69 problems on the first run, then after reboot,
>>> no problems, apparently)
>>>
>>> But I'm still getting redirected.
>>>
>>> Please help, my computer is my work and also a part of my social life.
>>> I'm at the end of my rope, no idea what to do now.
>>>
>>> Thank you
>>>
>>> M
>>
>

"db" <> skrev i meddelelsen
news:...
> perhaps, you're right.
>
> but the o.p. has the right
> to know about the utility
> and has the right to use
> it,
>
> regardless of the adverse
> opinions people may have
> about the o.p.
>

OPs post indicate being unexperienced.
Giving advices closing the eyes is no help
and is kind of adverse.
If you're a professional and want to help.
Then you should post a result of using
Carlos advice.


> --
> db·´¯`·...¸><)))º>
> DatabaseBen, Retired Professional
> - Systems Analyst
> - Database Developer
> - Accountancy
> - Veteran of the Armed Forces
> - @Hotmail.com
> - nntp Postologist
> ~ "share the nirvana" - dbZen
>
> ~~~~~~~~~~~~~~~
>>
>>
>
> "David B." <> wrote in message
> news:...
>> A novice should not be using hijackthis on their own.
>>
>> To the OP, keep the crossposting to a minimum, you went a bit overboard.
>> Download and run malwarebytes and see what it finds.
>>
>> --
>>
>>
>> --
>> "db" <> wrote in message
>> news:...
>>> run a freeware called
>>> "hijack this".
>>>
>>> the log it produces will
>>> likely show those references
>>> you mentioned usually at the
>>> very top of the list.
>>>
>>> simply check them off and
>>> click on fix.
>>>
>>> --
>>> db·´¯`·...¸><)))º>
>>> DatabaseBen, Retired Professional
>>> - Systems Analyst
>>> - Database Developer
>>> - Accountancy
>>> - Veteran of the Armed Forces
>>> - @Hotmail.com
>>> - nntp Postologist
>>> ~ "share the nirvana" - dbZen
>>>
>>> ~~~~~~~~~~~~~~~
>>>>
>>>>
>>>
>>> "Michelle" <> wrote in message
>>> news:F070250D-35B1-4406-AB2F-...
>>>> When I click links from a google search, my browser is redirected to
>>>> other sites places like 'Ask' and 'Kelkoo' and other shopping and
>>>> comparison sites.
>>>>
>>>> I have spent HOURS running whole system scans using:
>>>> AVG (found nothing while scanning, but uncovered 3 'Trojans' while
>>>> Defender was running)
>>>> Windows Defender (This scan triggered the above 3)
>>>> Spybot - twice (found 69 problems on the first run, then after reboot,
>>>> no problems, apparently)
>>>>
>>>> But I'm still getting redirected.
>>>>
>>>> Please help, my computer is my work and also a part of my social life.
>>>> I'm at the end of my rope, no idea what to do now.
>>>>
>>>> Thank you
>>>>
>>>> M
>>>
>>

Why are you replying to my post?

System Restore will not & cannot resolve a hijackware infection.

Gatorade wrote:
> Try to go to Windows systems "Restore"
> Restore to an earlier date when you did not have the problem
> However, the virus or spy ware may have deleted the restore points
> http://windows.microsoft.com/en-us/w...System-Restore
> http://news.softpedia.com/news/Windo...re-47381.shtml
>
> Otherwise buy a copy of Spybot or similar software
> In the future have anti-virus and anti-spy software
>
> "PA Bear [MS MVP]" wrote:
>> [Excessive crossposting eliminated]
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> Microsoft PCSafety provides home users (only) with no-charge support in
>> dealing with malware infections such as viruses, spyware (including
>> unwanted software), and adware.
>> https://support.microsoft.com/oas/de...prid=7552&st=1
>>
>> Also available via...
>>
>> Consumer Security Support home page
>> https://consumersecuritysupport.microsoft.com/
>>
>> Otherwise...
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>> (only!)
>> in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 2b. Vista or Win7=> Run this scan instead:
>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>
>> 3. Now run a thorough check for hijackware, including posting requested
>> logs in an appropriate forum, not here. NB: Do NOT skip this step!
>>
>> Checking for/Help with Hijackware:
>> . http://mvps.org/winhelp2002/unwanted.htm
>> . http://inetexplorer.mvps.org/tshoot.html
>> . http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> . http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Chances are you will need to seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://www.spywarewarrior.com/viewforum.php?f=5,
>> http://www.dslreports.com/forum/cleanup,
>> http://www.bluetack.co.uk/forums/index.php,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>> shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>> Michelle wrote:
>>> When I click links from a google search, my browser is redirected to
>>> other
>>> sites places like 'Ask' and 'Kelkoo' and other shopping and comparison
>>> sites.
>>>
>>> I have spent HOURS running whole system scans using:
>>> AVG (found nothing while scanning, but uncovered 3 'Trojans' while
>>> Defender
>>> was running)
>>> Windows Defender (This scan triggered the above 3)
>>> Spybot - twice (found 69 problems on the first run, then after reboot,
>>> no
>>> problems, apparently)
>>>
>>> But I'm still getting redirected.
>>>
>>> Please help, my computer is my work and also a part of my social life.
>>> I'm
>>> at the end of my rope, no idea what to do now.

David B
now that good INFO and good to hear it say it:::::


"David B." <> wrote in message
news:#f#...
> He also can expect to be assisted and not advised to do things that could
> cause him to make the problem worse. Why did you not inform him he could
> format his hard drive? Doesn't he have the right to know about that?
>
> --
>
>
> --
> "db" <> wrote in message
> news:...
>> perhaps, you're right.
>>
>> but the o.p. has the right
>> to know about the utility
>> and has the right to use
>> it,
>>
>> regardless of the adverse
>> opinions people may have
>> about the o.p.
>>
>> --
>> db·´¯`·...¸><)))º>
>> DatabaseBen, Retired Professional
>> - Systems Analyst
>> - Database Developer
>> - Accountancy
>> - Veteran of the Armed Forces
>> - @Hotmail.com
>> - nntp Postologist
>> ~ "share the nirvana" - dbZen
>>
>> ~~~~~~~~~~~~~~~
>>>
>>>
>>
>> "David B." <> wrote in message
>> news:...
>>> A novice should not be using hijackthis on their own.
>>>
>>> To the OP, keep the crossposting to a minimum, you went a bit overboard.
>>> Download and run malwarebytes and see what it finds.
>>>
>>> --
>>>
>>>
>>> --
>>> "db" <> wrote in message
>>> news:...
>>>> run a freeware called
>>>> "hijack this".
>>>>
>>>> the log it produces will
>>>> likely show those references
>>>> you mentioned usually at the
>>>> very top of the list.
>>>>
>>>> simply check them off and
>>>> click on fix.
>>>>
>>>> --
>>>> db·´¯`·...¸><)))º>
>>>> DatabaseBen, Retired Professional
>>>> - Systems Analyst
>>>> - Database Developer
>>>> - Accountancy
>>>> - Veteran of the Armed Forces
>>>> - @Hotmail.com
>>>> - nntp Postologist
>>>> ~ "share the nirvana" - dbZen
>>>>
>>>> ~~~~~~~~~~~~~~~
>>>>>
>>>>>
>>>>
>>>> "Michelle" <> wrote in message
>>>> news:F070250D-35B1-4406-AB2F-...
>>>>> When I click links from a google search, my browser is redirected to
>>>>> other sites places like 'Ask' and 'Kelkoo' and other shopping and
>>>>> comparison sites.
>>>>>
>>>>> I have spent HOURS running whole system scans using:
>>>>> AVG (found nothing while scanning, but uncovered 3 'Trojans' while
>>>>> Defender was running)
>>>>> Windows Defender (This scan triggered the above 3)
>>>>> Spybot - twice (found 69 problems on the first run, then after reboot,
>>>>> no problems, apparently)
>>>>>
>>>>> But I'm still getting redirected.
>>>>>
>>>>> Please help, my computer is my work and also a part of my social life.
>>>>> I'm at the end of my rope, no idea what to do now.
>>>>>
>>>>> Thank you
>>>>>
>>>>> M
>>>>
>>>
>

if all of you want to insult
people like the o.p.'s

then don't hijack my
thread to do so.

bunch of morons who
can't create their own
threads to spread infectious
comments

are no better themselves.



--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com
- nntp Postologist
~ "share the nirvana" - dbZen

~~~~~~~~~~~~~~~
>
>

"senn" <senn@homeplace&.fix> wrote in message
news:#...
>
> "db" <> skrev i meddelelsen
> news:...
>> perhaps, you're right.
>>
>> but the o.p. has the right
>> to know about the utility
>> and has the right to use
>> it,
>>
>> regardless of the adverse
>> opinions people may have
>> about the o.p.
>>
>
> OPs post indicate being unexperienced.
> Giving advices closing the eyes is no help
> and is kind of adverse.
> If you're a professional and want to help.
> Then you should post a result of using
> Carlos advice.
>
>
>> --
>> db·´¯`·...¸><)))º>
>> DatabaseBen, Retired Professional
>> - Systems Analyst
>> - Database Developer
>> - Accountancy
>> - Veteran of the Armed Forces
>> - @Hotmail.com
>> - nntp Postologist
>> ~ "share the nirvana" - dbZen
>>
>> ~~~~~~~~~~~~~~~
>>>
>>>
>>
>> "David B." <> wrote in message
>> news:...
>>> A novice should not be using hijackthis on their own.
>>>
>>> To the OP, keep the crossposting to a minimum, you went a bit overboard.
>>> Download and run malwarebytes and see what it finds.
>>>
>>> --
>>>
>>>
>>> --
>>> "db" <> wrote in message
>>> news:...
>>>> run a freeware called
>>>> "hijack this".
>>>>
>>>> the log it produces will
>>>> likely show those references
>>>> you mentioned usually at the
>>>> very top of the list.
>>>>
>>>> simply check them off and
>>>> click on fix.
>>>>
>>>> --
>>>> db·´¯`·...¸><)))º>
>>>> DatabaseBen, Retired Professional
>>>> - Systems Analyst
>>>> - Database Developer
>>>> - Accountancy
>>>> - Veteran of the Armed Forces
>>>> - @Hotmail.com
>>>> - nntp Postologist
>>>> ~ "share the nirvana" - dbZen
>>>>
>>>> ~~~~~~~~~~~~~~~
>>>>>
>>>>>
>>>>
>>>> "Michelle" <> wrote in message
>>>> news:F070250D-35B1-4406-AB2F-...
>>>>> When I click links from a google search, my browser is redirected to
>>>>> other sites places like 'Ask' and 'Kelkoo' and other shopping and
>>>>> comparison sites.
>>>>>
>>>>> I have spent HOURS running whole system scans using:
>>>>> AVG (found nothing while scanning, but uncovered 3 'Trojans' while
>>>>> Defender was running)
>>>>> Windows Defender (This scan triggered the above 3)
>>>>> Spybot - twice (found 69 problems on the first run, then after reboot,
>>>>> no problems, apparently)
>>>>>
>>>>> But I'm still getting redirected.
>>>>>
>>>>> Please help, my computer is my work and also a part of my social life.
>>>>> I'm at the end of my rope, no idea what to do now.
>>>>>
>>>>> Thank you
>>>>>
>>>>> M
>>>>
>>>
>