here we go again... Exit code = 0x80004002

things were working fine until I installed Office 2007. Now the update
downloads the files, but fails to install them. Here's some of the
windowsupdate.log

2008-07-11 14:24:34:921 1128 d50 Agent * Title = Security Update for
Windows XP (KB951748)
2008-07-11 14:24:34:921 1128 d50 Agent * UpdateId =
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108
2008-07-11 14:24:34:921 1128 d50 Agent * Bundles 1 updates:
2008-07-11 14:24:34:921 1128 d50 Agent *
{7F435586-D50F-439A-BDCA-2F16A4924CBE}.100
2008-07-11 14:24:34:921 1128 d50 Agent * Title = Update for Windows XP
(KB951978)
2008-07-11 14:24:34:921 1128 d50 Agent * UpdateId =
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101
2008-07-11 14:24:34:921 1128 d50 Agent * Bundles 1 updates:
2008-07-11 14:24:34:921 1128 d50 Agent *
{E3E55B65-F747-405D-A436-6A06BF5D993C}.101
2008-07-11 14:24:39:187 1128 8f8 Report REPORT EVENT:
{359B41B3-0AB6-49AC-86F5-C642CA4A49E6} 2008-07-11
14:24:34:187-0700 1 162 101 {2470E441-42FA-4397-B6AE-9E5498F47962} 103 0 MicrosoftUpdate Success Content Download Download succeeded.
2008-07-11 14:24:43:921 1128 d50 Handler Attempting to create remote handler
process as FARAGO\Mark in session 0
2008-07-11 14:24:44:484 2420 d9c Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 14:24:44:484 2420 d9c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-07-11 14:24:44:484 2420 d9c AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2008-07-11 14:24:44:531 1128 d50 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 2420), but exited before
signaling event
2008-07-11 14:24:44:531 1128 d50 Agent * WARNING: Exit code = 0x80004002
2008-07-11 14:24:44:531 1128 d50 Agent *********
2008-07-11 14:24:44:531 1128 d50 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-07-11 14:24:44:531 1128 d50 Agent *************
2008-07-11 14:24:44:531 1128 d50 Agent WARNING: WU client failed installing
updates with error 0x80004002
2008-07-11 14:24:44:546 2828 b2c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-07-11 14:24:44:546 2828 b2c COMAPI - Install call failed
2008-07-11 14:24:44:546 2828 b2c COMAPI - Reboot required = No
2008-07-11 14:24:44:546 2828 b2c COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
2008-07-11 14:24:44:546 2828 b2c COMAPI ---------
2008-07-11 14:24:44:546 2828 b2c COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-07-11 14:24:44:546 2828 b2c COMAPI -------------
2008-07-11 14:24:45:328 2828 b10 COMAPI WARNING: Operation failed due to
earlier error, hr=80004002


before this machine had to be rebuilt I went through this, and at that time
I updated the installer. So this time I have alreay tried installing 3.1 and
4.5, the highest I could find but the failures continue... Any ideas on how
to get this working again? Thanks!!

> 2008-07-11 14:24:44:484 2420 d9c AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
> 2008-07-11 14:24:44:531 1128 d50 Handler FATAL: 0x80004002: ERROR: Remote
> update handler container process created (PID: 2420), but exited before
> signaling event


Ignore the title and try Method 1 here:

Updates are not installed successfully from Windows Update, from
Microsoft Update, or by using Automatic Updates after you repair a
Windows XP installation
http://support.microsoft.com/kb/943144

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



m_for wrote:

> things were working fine until I installed Office 2007. Now the update
> downloads the files, but fails to install them. Here's some of the
> windowsupdate.log
>
> 2008-07-11 14:24:34:921 1128 d50 Agent * Title = Security Update for
> Windows XP (KB951748)
> 2008-07-11 14:24:34:921 1128 d50 Agent * UpdateId =
> {D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108
> 2008-07-11 14:24:34:921 1128 d50 Agent * Bundles 1 updates:
> 2008-07-11 14:24:34:921 1128 d50 Agent *
> {7F435586-D50F-439A-BDCA-2F16A4924CBE}.100
> 2008-07-11 14:24:34:921 1128 d50 Agent * Title = Update for Windows XP
> (KB951978)
> 2008-07-11 14:24:34:921 1128 d50 Agent * UpdateId =
> {44F3BFC5-1C64-41E2-839D-A91407634BAB}.101
> 2008-07-11 14:24:34:921 1128 d50 Agent * Bundles 1 updates:
> 2008-07-11 14:24:34:921 1128 d50 Agent *
> {E3E55B65-F747-405D-A436-6A06BF5D993C}.101
> 2008-07-11 14:24:39:187 1128 8f8 Report REPORT EVENT:
> {359B41B3-0AB6-49AC-86F5-C642CA4A49E6} 2008-07-11
> 14:24:34:187-0700 1 162 101 {2470E441-42FA-4397-B6AE-9E5498F47962} 103 0 MicrosoftUpdate Success Content Download Download succeeded.
> 2008-07-11 14:24:43:921 1128 d50 Handler Attempting to create remote handler
> process as FARAGO\Mark in session 0
> 2008-07-11 14:24:44:484 2420 d9c Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: -0700) ===========
> 2008-07-11 14:24:44:484 2420 d9c Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2008-07-11 14:24:44:484 2420 d9c AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
> 2008-07-11 14:24:44:531 1128 d50 Handler FATAL: 0x80004002: ERROR: Remote
> update handler container process created (PID: 2420), but exited before
> signaling event
> 2008-07-11 14:24:44:531 1128 d50 Agent * WARNING: Exit code = 0x80004002
> 2008-07-11 14:24:44:531 1128 d50 Agent *********
> 2008-07-11 14:24:44:531 1128 d50 Agent ** END ** Agent: Installing
> updates [CallerId = MicrosoftUpdate]
> 2008-07-11 14:24:44:531 1128 d50 Agent *************
> 2008-07-11 14:24:44:531 1128 d50 Agent WARNING: WU client failed installing
> updates with error 0x80004002
> 2008-07-11 14:24:44:546 2828 b2c COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2008-07-11 14:24:44:546 2828 b2c COMAPI - Install call failed
> 2008-07-11 14:24:44:546 2828 b2c COMAPI - Reboot required = No
> 2008-07-11 14:24:44:546 2828 b2c COMAPI - WARNING: Exit code = 0x80240FFF;
> Call error code = 0x80004002
> 2008-07-11 14:24:44:546 2828 b2c COMAPI ---------
> 2008-07-11 14:24:44:546 2828 b2c COMAPI -- END -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2008-07-11 14:24:44:546 2828 b2c COMAPI -------------
> 2008-07-11 14:24:45:328 2828 b10 COMAPI WARNING: Operation failed due to
> earlier error, hr=80004002
>
>
> before this machine had to be rebuilt I went through this, and at that time
> I updated the installer. So this time I have alreay tried installing 3.1 and
> 4.5, the highest I could find but the failures continue... Any ideas on how
> to get this working again? Thanks!!
>

> before this machine had to be rebuilt...

CrystalBall© sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


m_for wrote:
> things were working fine until I installed Office 2007. Now the update
> downloads the files, but fails to install them. Here's some of the
> windowsupdate.log
>
> 2008-07-11 14:24:34:921 1128 d50 Agent * Title = Security Update for
> Windows XP (KB951748)
> 2008-07-11 14:24:34:921 1128 d50 Agent * UpdateId =
> {D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108
> 2008-07-11 14:24:34:921 1128 d50 Agent * Bundles 1 updates:
> 2008-07-11 14:24:34:921 1128 d50 Agent *
> {7F435586-D50F-439A-BDCA-2F16A4924CBE}.100
> 2008-07-11 14:24:34:921 1128 d50 Agent * Title = Update for Windows XP
> (KB951978)
> 2008-07-11 14:24:34:921 1128 d50 Agent * UpdateId =
> {44F3BFC5-1C64-41E2-839D-A91407634BAB}.101
> 2008-07-11 14:24:34:921 1128 d50 Agent * Bundles 1 updates:
> 2008-07-11 14:24:34:921 1128 d50 Agent *
> {E3E55B65-F747-405D-A436-6A06BF5D993C}.101
> 2008-07-11 14:24:39:187 1128 8f8 Report REPORT EVENT:
> {359B41B3-0AB6-49AC-86F5-C642CA4A49E6} 2008-07-11
> 14:24:34:187-0700 1 162 101 {2470E441-42FA-4397-B6AE-9E5498F47962} 103 0
> MicrosoftUpdate Success Content Download Download succeeded. 2008-07-11
> 14:24:43:921 1128 d50 Handler Attempting to create remote handler
> process as FARAGO\Mark in session 0
> 2008-07-11 14:24:44:484 2420 d9c Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: -0700) ===========
> 2008-07-11 14:24:44:484 2420 d9c Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2008-07-11 14:24:44:484 2420 d9c AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
> 2008-07-11 14:24:44:531 1128 d50 Handler FATAL: 0x80004002: ERROR: Remote
> update handler container process created (PID: 2420), but exited before
> signaling event
> 2008-07-11 14:24:44:531 1128 d50 Agent * WARNING: Exit code = 0x80004002
> 2008-07-11 14:24:44:531 1128 d50 Agent *********
> 2008-07-11 14:24:44:531 1128 d50 Agent ** END ** Agent: Installing
> updates [CallerId = MicrosoftUpdate]
> 2008-07-11 14:24:44:531 1128 d50 Agent *************
> 2008-07-11 14:24:44:531 1128 d50 Agent WARNING: WU client failed
> installing
> updates with error 0x80004002
> 2008-07-11 14:24:44:546 2828 b2c COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2008-07-11 14:24:44:546 2828 b2c COMAPI - Install call failed
> 2008-07-11 14:24:44:546 2828 b2c COMAPI - Reboot required = No
> 2008-07-11 14:24:44:546 2828 b2c COMAPI - WARNING: Exit code =
> 0x80240FFF;
> Call error code = 0x80004002
> 2008-07-11 14:24:44:546 2828 b2c COMAPI ---------
> 2008-07-11 14:24:44:546 2828 b2c COMAPI -- END -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2008-07-11 14:24:44:546 2828 b2c COMAPI -------------
> 2008-07-11 14:24:45:328 2828 b10 COMAPI WARNING: Operation failed due to
> earlier error, hr=80004002
>
>
> before this machine had to be rebuilt I went through this, and at that
> time
> I updated the installer. So this time I have alreay tried installing 3.1
> and
> 4.5, the highest I could find but the failures continue... Any ideas on
> how
> to get this working again? Thanks!!