1. Temporarily disable all Trend Micro components (i.e., anti-virus;
anti-spyware; firewall) and then enable the Windows Firewall.
2. Now uninstall IE8 & reboot twice.
. How to uninstall or remove Internet Explorer 8
http://support.microsoft.com/kb/957700
3. Open Internet Explorer (only) to
http://windowsupdate.microsoft.com |
Select CUSTOM and scan | Install any Critical Security Updates offered
(e.g., KB980182). If a Root Certificates update is listed in the Optional
Software updates category on the left-hand side of the scan results window,
install it to take full advantage of IE7's enhanced security.
NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this update
again").
4. Reset IE7's Advanced settings per
http://support.microsoft.com/kb/923737
5. Test: Does the behavior persist now?
Dave wrote:
> Not positive, but I think the sequence would have been IE 7, then SP3, and
> later upgraded to IE 8. IE 7 was installed on the computer when I bought
> it.
>
>> Which was installed first, IE8 (or IE7) or SP3?
>>
>> Dave wrote:
>>> I do not have any third party tool bars.
>>>
>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
>>> don't
>>> see how that could be an issue because that was done over a year ago and
>>> my
>>> current problem just began three days ago.
>>>
>>> Neither Norton nor McAfee were installed on the computer. I ordered it
>>> with
>>> the Trend Micro installed.
>>>
>>> I have not done a Repair Install.
>>>
>>>> What third-party tool bars are installed?
>>>>
>>>> Were all Trend Micro Internet Security processes running in the
>>>> background
>>>> when you installed IE8 and/or SP3?
>>>>
>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
>>>> preinstalled on the computer when you bought it? (Doesn't matter if
>>>> you
>>>> never used or Activated it.)
>>>>
>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>
>>>>> 1. System is already running in No Add-ons mode
>>>>>
>>>>> 2. behavior persists after resetting.
>>>>>
>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>>>>> current
>>>>> and updates are run daily.
>>>>>
>>>>> 4. No . . . Trend Micro was installed when the computer was purchased.
>>>>>
>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>
>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>>>> Explorer (No add-ons).
>>>>>>
>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to
>>>>>> IE7
>>>>>> & IE8 in all OSS]
>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>
>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>> (RIES)?
>>>>>> http://support.microsoft.com/kb/923737
>>>>>>
>>>>>> 3. What anti-virus application or security suite is installed and is
>>>>>> your
>>>>>> subscription current? What anti-spyware applications (other than
>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>> applications running in the background when you installed IE8?
>>>>>>
>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
>>>>>> this
>>>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>>>> bought
>>>>>> it)?
>>>>>>
>>>>>>
>>>>>> Dave wrote:
>>>>>>> I am using:
>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>> IE 8.0.6001.18702
>>>>>>>
>>>>>>> From my Home Page, when I click on a Link, the Link opens and then
>>>>>>> my
>>>>>>> Home
>>>>>>> page immediately re-opens. I would like to know how to prevent the
>>>>>>> Home
>>>>>>> Page
>>>>>>> from re-opening.
>>>>>>>
>>>>>>> Thanks