Home Page won't change

One of our senior group members here is having a problem with his home page.

He changed his ISP from a dialup connection where he had that homepage set
as the default and then he changed over to a different ISP and a broadband
connection but no matter how many times he set IE to his new home page,
applies the change and closes it still reverts to his former home page.

He has upgraded from IE 6 to IE 7 but that problem still remains. He is
using Windows XP SP2.

Has anyone got any thoughts please?

--

Regards
Joe
Tasmania

Hi Joe,

What is his homepage set to? The new ISP's homepage by chance? Did the ISP
supply you with software to set up your broadband connection?

Oh, I see from your email address that bigpond may be your ISP... mmm Have
you installed the Sensus toolbar?

Regards.
"Joe" <> wrote in message
news:...
> One of our senior group members here is having a problem with his home
> page.
>
> He changed his ISP from a dialup connection where he had that homepage set
> as the default and then he changed over to a different ISP and a broadband
> connection but no matter how many times he set IE to his new home page,
> applies the change and closes it still reverts to his former home page.
>
> He has upgraded from IE 6 to IE 7 but that problem still remains. He is
> using Windows XP SP2.
>
> Has anyone got any thoughts please?
>
> --
>
> Regards
> Joe
> Tasmania
>

Hi,
From PA Bear:
[quote]
Options in several third-party applications can disallow such changes. These
include Ad-aware's Ad-Watch, Spybot Tea Timer, SpywareBlaster, SpySweeper,
Ewido, Norton AntiVirus, McAfee VirusScan and/or Antispyware, and recent
versions of Zone Alarm (Free and Pro).
[end quote]

Also Spybot> Tools> IE Tweaks.

This is fixed in the latest version of Zone Alarm-free.

If you don't wish to dig through settings of whichever security/privacy
programs you have installed, you could startup in Safe Mode, change the
homepage then restart.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

Hope this helps,
Don
[MS MVP- IE]

"Joe" <jogor[at]bigpond.net.au> wrote in message
news:...
> One of our senior group members here is having a problem with his home
page.
>
> He changed his ISP from a dialup connection where he had that homepage set
> as the default and then he changed over to a different ISP and a broadband
> connection but no matter how many times he set IE to his new home page,
> applies the change and closes it still reverts to his former home page.
>
> He has upgraded from IE 6 to IE 7 but that problem still remains. He is
> using Windows XP SP2.
>
> Has anyone got any thoughts please?
>
> Regards
> Joe
> Tasmania

I'm unable to change my homepage using safe mode because safe mode uses the
16 bit resolution, and all web pages want to use 32 bit mode. Alternatively
I cannot use the "Tools, Options" route because in 16 bit mode, the bottom of
the Options window is not displayed. Therefore, the "Apply" and "OK" command
keys are not displayed.

I have nothing unusual on my computer including special toolbars. I am
using Windows Live OneCare, Windows Defender, Webroot Spy Sweeper and Spyware
Detector. None of them seems to be causing the problem. The webpage on
which I am stuck is "Verizon Yahoo Mail Beta," and Verizon said they do not
support IE 7.

--
Emil61


"Don Varnau" wrote:

> Hi,
> From PA Bear:
> [quote]
> Options in several third-party applications can disallow such changes. These
> include Ad-aware's Ad-Watch, Spybot Tea Timer, SpywareBlaster, SpySweeper,
> Ewido, Norton AntiVirus, McAfee VirusScan and/or Antispyware, and recent
> versions of Zone Alarm (Free and Pro).
> [end quote]
>
> Also Spybot> Tools> IE Tweaks.
>
> This is fixed in the latest version of Zone Alarm-free.
>
> If you don't wish to dig through settings of whichever security/privacy
> programs you have installed, you could startup in Safe Mode, change the
> homepage then restart.
> 315222 - A description of the Safe Mode Boot options in Windows XP:
> http://support.microsoft.com/default.aspx?scid=315222
>
> Hope this helps,
> Don
> [MS MVP- IE]
>
> "Joe" <jogor[at]bigpond.net.au> wrote in message
> news:...
> > One of our senior group members here is having a problem with his home
> page.
> >
> > He changed his ISP from a dialup connection where he had that homepage set
> > as the default and then he changed over to a different ISP and a broadband
> > connection but no matter how many times he set IE to his new home page,
> > applies the change and closes it still reverts to his former home page.
> >
> > He has upgraded from IE 6 to IE 7 but that problem still remains. He is
> > using Windows XP SP2.
> >
> > Has anyone got any thoughts please?
> >
> > Regards
> > Joe
> > Tasmania
>
>

Thanks Don, I will pass that on and let the group know if it was successful.

--

Regards
Joe
Tasmania

"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:%...
> Hi,
> From PA Bear:
> [quote]
> Options in several third-party applications can disallow such changes.
> These
> include Ad-aware's Ad-Watch, Spybot Tea Timer, SpywareBlaster, SpySweeper,
> Ewido, Norton AntiVirus, McAfee VirusScan and/or Antispyware, and recent
> versions of Zone Alarm (Free and Pro).
> [end quote]
>
> Also Spybot> Tools> IE Tweaks.
>
> This is fixed in the latest version of Zone Alarm-free.
>
> If you don't wish to dig through settings of whichever security/privacy
> programs you have installed, you could startup in Safe Mode, change the
> homepage then restart.
> 315222 - A description of the Safe Mode Boot options in Windows XP:
> http://support.microsoft.com/default.aspx?scid=315222
>
> Hope this helps,
> Don
> [MS MVP- IE]
>
> "Joe" <jogor[at]bigpond.net.au> wrote in message
> news:...
>> One of our senior group members here is having a problem with his home
> page.
>>
>> He changed his ISP from a dialup connection where he had that homepage
>> set
>> as the default and then he changed over to a different ISP and a
>> broadband
>> connection but no matter how many times he set IE to his new home page,
>> applies the change and closes it still reverts to his former home page.
>>
>> He has upgraded from IE 6 to IE 7 but that problem still remains. He is
>> using Windows XP SP2.
>>
>> Has anyone got any thoughts please?
>>
>> Regards
>> Joe
>> Tasmania
>

Hi Joe,

Yep the instructions for changing the home page you described are correct.
If the homepage continues to return to intas though it indicates that some
software supplied by intas is still on the machine and continues to reset
the homepage each time IE starts.

First, check Add/Remove Programs (Start>Settings>Control Panel>Add/Remove
Programs) for any programs supplied by intas. If there are uninstall them.

Restart IE and change the homepage setting to about:blank (fastest load) and
then close and restart IE. If the about:blank homepage loads then well and
good. You've fixed it.

Second, Open the Internet Options = Start>Settings>Control Panel>Internet
Options and select the Advanced tab and uncheck "enable third-party browser
helper objects". While you have the Internet Options applet open select the
connections tab and make sure you do not still have "Use dialup connection"
selected. If the intas connection is in the list of available connections
you might as well delete it while you are there. For ADSL connections you
should be using LAN settings and "Never dial a connection" should be
selected and all the "Dial-up and Virtual Private Network settings" should
be disabled. Save your changes and restart IE and change the homepage
setting to about:blank and then restart IE to see if the homepage change has
stuck. If it has then that indicates that intas has an add-in loaded that is
changing the homepage each time IE is loaded.

Go back into Internet Options (Tools>Internet Options) and re-enable
Third-party browser helpers. Restart IE and open the Add-In Manager
(Tools>Manage Add-ins) and disable any toolbars or BHOs (Browser Helpers)
that look like they come from intas. Restart IE and test if homepage changes
take effect.

Lastly, Contact intas (inaus.net) and give them a piece of your mind, Ask
them how to remove their browser hijacker and where to send the bill for
your and my time and effort! Please donate my $120 to WildlifeWarriors.com

Regards.
"Joe" <> wrote in message
news:...
> Thanks for the reply Rob.
>
> His home page was originally intas.net.au and he changed over to Bigpond
> ASDL. He would have been supplied with an installation CD that would have
> made Bigpond his home page by default but it keeps returning to the intas
> page.
>
> I can't really tell you if he did install the sensis toolbar or not as I
> haven't seen that one unless you mean the Bigpond Toolbar in which case he
> would not have as Bigpond don't make that available to new connections on
> their present platform.
>
> Is there any setting in Internet Explorer that locks the homepage? I've
> just had a look in the help section of IE 7 and found this:
>
> To change your home page
> Your home page is displayed when Internet Explorer first opens or when you
> click the Home button , and it can consist of either a single page or a
> set of pages.
>
> To set the current webpage as the home page
>
> To make the webpage you're currently on your home page, follow these
> steps.
>
> 1.. If you have not already done so, open Internet Explorer and go to the
> page you want to use as the home page.
> 2.. Click the arrow to the right of the Home button , and then click Add
> or Change home page.
> 3.. In the Add or Change Home Page dialog box, do one of the following:
> a.. To make the current webpage your only home page, click Use this
> webpage as your only home page.
> b.. To start a home page tab set or to add the current webpage to your
> set of home page tabs, click Add this webpage to your home page tabs.
> c.. To replace your existing home page or home page tab set with the
> webpages you currently have open, click Use the current tab set as your
> home page. This option will only be available if you have more than one
> tab open in Internet Explorer.
> 4.. Click Yes to save your changes.
> Maybe that is the answer?
>
> --
>
> Regards
> Joe
> Tasmania
>
>
> "Rob ^_^" <> wrote in message
> news:...
>> Hi Joe,
>>
>> What is his homepage set to? The new ISP's homepage by chance? Did the
>> ISP
>> supply you with software to set up your broadband connection?
>>
>> Oh, I see from your email address that bigpond may be your ISP... mmm
>> Have
>> you installed the Sensus toolbar?
>>
>> Regards.
>> "Joe" <> wrote in message
>> news:...
>>> One of our senior group members here is having a problem with his home
>>> page.
>>>
>>> He changed his ISP from a dialup connection where he had that homepage
>>> set
>>> as the default and then he changed over to a different ISP and a
>>> broadband
>>> connection but no matter how many times he set IE to his new home page,
>>> applies the change and closes it still reverts to his former home page.
>>>
>>> He has upgraded from IE 6 to IE 7 but that problem still remains. He is
>>> using Windows XP SP2.
>>>
>>> Has anyone got any thoughts please?
>>>
>>> --
>>>
>>> Regards
>>> Joe
>>> Tasmania
>>>
>>
>>
>
>
>

SpySweeper and Spyware Detector (not one of the most-recommended antispyware
tools) are the most likely culprits, Emil.

Also: Did you have OneCare replace Norton AntiVirus?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)


Emil61 wrote:
> I'm unable to change my homepage using safe mode because safe mode uses
> the
> 16 bit resolution, and all web pages want to use 32 bit mode.
> Alternatively
> I cannot use the "Tools, Options" route because in 16 bit mode, the bottom
> of the Options window is not displayed. Therefore, the "Apply" and "OK"
> command keys are not displayed.
>
> I have nothing unusual on my computer including special toolbars. I am
> using Windows Live OneCare, Windows Defender, Webroot Spy Sweeper and
> Spyware Detector. None of them seems to be causing the problem. The
> webpage on which I am stuck is "Verizon Yahoo Mail Beta," and Verizon said
> they do not support IE 7.

The solution was in the quote by Mr. Bear, Ad-Watch was the culprit and the
problem has now been resolved.

Many thanks to all who helped with this one, it is appreciated.

--

Regards
Joe
Tasmania
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:%...
> Hi,
> From PA Bear:
> [quote]
> Options in several third-party applications can disallow such changes.
> These
> include Ad-aware's Ad-Watch, Spybot Tea Timer, SpywareBlaster, SpySweeper,
> Ewido, Norton AntiVirus, McAfee VirusScan and/or Antispyware, and recent
> versions of Zone Alarm (Free and Pro).
> [end quote]
>
> Also Spybot> Tools> IE Tweaks.
>
> This is fixed in the latest version of Zone Alarm-free.
>
> If you don't wish to dig through settings of whichever security/privacy
> programs you have installed, you could startup in Safe Mode, change the
> homepage then restart.
> 315222 - A description of the Safe Mode Boot options in Windows XP:
> http://support.microsoft.com/default.aspx?scid=315222
>
> Hope this helps,
> Don
> [MS MVP- IE]
>
> "Joe" <jogor[at]bigpond.net.au> wrote in message
> news:...
>> One of our senior group members here is having a problem with his home
> page.
>>
>> He changed his ISP from a dialup connection where he had that homepage
>> set
>> as the default and then he changed over to a different ISP and a
>> broadband
>> connection but no matter how many times he set IE to his new home page,
>> applies the change and closes it still reverts to his former home page.
>>
>> He has upgraded from IE 6 to IE 7 but that problem still remains. He is
>> using Windows XP SP2.
>>
>> Has anyone got any thoughts please?
>>
>> Regards
>> Joe
>> Tasmania
>

You're welcome. Thanks for reporting back.

Don

"Joe" <jogor[at]bigpond.net.au> wrote in message
news:...
> The solution was in the quote by Mr. Bear, Ad-Watch was the culprit and
the
> problem has now been resolved.
>
> Many thanks to all who helped with this one, it is appreciated.
>
> Regards
> Joe
> Tasmania

> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:%...
> > Hi,
> > From PA Bear:
> > [quote]
> > Options in several third-party applications can disallow such changes.
> > These
> > include Ad-aware's Ad-Watch, Spybot Tea Timer, SpywareBlaster,
SpySweeper,
> > Ewido, Norton AntiVirus, McAfee VirusScan and/or Antispyware, and recent
> > versions of Zone Alarm (Free and Pro).
> > [end quote]
> >
> > Also Spybot> Tools> IE Tweaks.
> >
> > This is fixed in the latest version of Zone Alarm-free.
> >
> > If you don't wish to dig through settings of whichever security/privacy
> > programs you have installed, you could startup in Safe Mode, change the
> > homepage then restart.
> > 315222 - A description of the Safe Mode Boot options in Windows XP:
> > http://support.microsoft.com/default.aspx?scid=315222

> > "Joe" <jogor[at]bigpond.net.au> wrote in message
> > news:...
> >> One of our senior group members here is having a problem with his home
> > page.
> >>
> >> He changed his ISP from a dialup connection where he had that homepage
> >> set
> >> as the default and then he changed over to a different ISP and a
> >> broadband
> >> connection but no matter how many times he set IE to his new home page,
> >> applies the change and closes it still reverts to his former home page.
> >>
> >> He has upgraded from IE 6 to IE 7 but that problem still remains. He is
> >> using Windows XP SP2.
> >>
> >> Has anyone got any thoughts please?