For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
UofITom wrote:
> Actually, it's if ANY of those hotfixes are installed individually or
> together. So it's not isolated to KB943078. That's why I posted the
> files
> that seem to be common to all the updates.
>
> I'll give the number a call, thanks!
> ~Tom
>
> "MowGreen [MVP]" wrote:
>
>> We can then confirm that the issue is caused by the Security update,
>> KB943078, correct ?
>> IIRC, that's the only Security update of that group of updates.
>> For Security updates MS offers no-charge support for issues that arise
>> from them.
>> * Strongly * suggest you inform them of this issue:
>>
>>> Customers in the U.S. and Canada can receive technical support from
>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
>>> for support calls that are associated with security updates.
>>
>> If you or others' whose systems are afflicted with this do not call,
>> then MS will never know that there is an issue.
>>
>> MowGreen [MVP 2003-2008]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>>
>>
>> UofITom wrote:
>>
>>> I had already uninstalled those four updates as my solution, and the
>>> drives
>>> were functioning properly. I reinstalled KB943078 from your link,
>>> restarted, and the issue has returned. Any other suggestions? I don't
>>> particularly mind just leaving those updates uninstalled, but seeing as
>>> how
>>> KB938979 and KB941649 are included in SP1, I kinda want to get this
>>> fixed.
>>> Uninstalling KB943078 again now.
>>>
>>> x86 version of Ultimate, by the way.
>>>
>>>
>>>
>>>
>>> "MowGreen [MVP]" wrote:
>>>
>>>> Uninstall these 2 updates in the order listed, rebooting when requested
>>>> to:
>>>>
>>>> 1) Vulnerability in Windows Kernel Could Allow Elevation of Privilege
>>>> (KB943078)
>>>> http://www.microsoft.com/technet/sec.../MS07-066.mspx
>>>>
>>>> 2) An update that improves the performance, responsiveness, and
>>>> reliability of Windows Vista is available
>>>> http://support.microsoft.com/kb/943899
>>>>
>>>> Then reinstall KB943078 -
>>>>
>>>> 32Bit [x86]
>>>> http://www.microsoft.com/downloads/d...c-3ad3e6a99797
>>>>
>>>> 64Bit [x64]
>>>> http://www.microsoft.com/downloads/d...9-8fad5ff8ecec
>>>>
>>>> Reboot and see if that resolves the issue.
>>>>
>>>> MowGreen [MVP 2003-2008]
>>>> ===============
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ===============
>>>>
>>>>
>>>>
>>>> UofITom wrote:
>>>>
>>>>> Issue:
>>>>> After the updating with any of those hotfixes, my IDE hard drives will
>>>>> not follow the power scheme settings for spin-up/down. After the set
>>>>> idle time upon booting, they will spin down, but then if they're
>>>>> accessed they spin up and down IMMEDIATELY when done being accessed,
>>>>> seemingly without resetting the idle timer. Often, this results in a
>>>>> drive spinning back up before it spins down completely, with the head
>>>>> parking and unparking in less than a second. Can't be good for the
>>>>> drives! SATA is unaffected.
>>>>>
>>>>> Relevant Machine Info:
>>>>> Vista Ultimate
>>>>> EVGA 680i Mobo (latest BIOS and drivers)
>>>>> 2x Seagate IDE HDs
>>>>> 3x WD SATA HDs
>>>>>
>>>>> Affected Vista Hotfixes:
>>>>> KB943078
>>>>> KB938979
>>>>> KB941649
>>>>> KB943899
>>>>>
>>>>> Common Files between Hotfixes:
>>>>> Update-bf.mum
>>>>> Ntkrnlpa.exe
>>>>> Ntoskrnl.exe
>>>>> Ntkrnlpa.exe
>>>>> Ntoskrnl.exe
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