Hotmail password > 16

H

I have a hotmail account and changed the password some weeks ago. Th
new password was longer than 16 characters. Now the hotmail login scree
only allows 16 characters and so I can not log in to my hotmail account
Also when I try the password reset unfortunately my secondary emai
address was set to the same account so all password reset emails end u
in the same account and I can't access them

Any suggestions greatly appreciated as I have some important emails i
that account that I need to access

TI

Davi

--
dmierowsky

It has been quite some time(longer than a few weeks) since the 16 character requirement for a Live ID has been in place and
applicable to all Live ID's be it a Hotmail account(Hotmail.com, Live.com, Msn.com) or a 3rd party email address registered as a
Live ID.
- thus you first might try using the pre-changed password

If that does not work, Try this option
https://account.live.com/ResetPassword.aspx

The above link will prompt for your Live ID and re-entry of six character graphic.
The subsequent screen will prompt for an option to use for resetting your password, choose the applicable.
<qp>
Select an option for resetting your password:
Use my location information and secret answer to verify my identity
Send password reset instructions to me in e-mail
<qp>

If the attempting to rectify using any of above at your end fails, then contact Hotmail support.


Hotmail Online Solutions Center
- requires creation of a username/pw that will also be linked to a Live ID
- Live ID username is **Not** visible to the public
- Do **Not** use the same password for the Solution Center Account that's used for your Live ID
FAQS
http://windowslivehelp.com/help.aspx
How Do I Reset My Password
http://windowslivehelp.com/solutions...-password.aspx
Home Page
http://windowslivehelp.com/Default.aspx
Solutions for Common Problems
http://windowslivehelp.com/solutions/
Hotmail Community Forums
http://windowslivehelp.com/community/Default.aspx


--
....winston
MS-MVP[Mail]

"dmierowsky" <> wrote in message news:...
>
> Hi
>
> I have a hotmail account and changed the password some weeks ago. The
> new password was longer than 16 characters. Now the hotmail login screen
> only allows 16 characters and so I can not log in to my hotmail account.
> Also when I try the password reset unfortunately my secondary email
> address was set to the same account so all password reset emails end up
> in the same account and I can't access them.
>
> Any suggestions greatly appreciated as I have some important emails in
> that account that I need to access.
>
> TIA
>
> David
>
>
> --
> dmierowsky