HP 7200 All in One Printer

I just got this printer, so far I love it. It does everything I need and
more, but I have one small issue. Every time I try to fax something from the
HP Director, it comes up with a error message that says "Fax Scan Error" and
then closes. I can send just a cover sheet with no problems but this I can't
get to work at all.

I have tried running it as a admin and also to use the Compatibility mode to
Windows XP and still doesn't work. But here is the stupid part, on my kids
XP machine, I can send Faxes ok. Is this a HP problem or Vista problem? I
have been to HP's site with little help there. There fix is to uninstall the
program then reinstall it.

Thanks
Chuck

Hello Chuck

With the scanner can you do a scan to your PC as this error message is
normally related to a hardware failure, are you using the latest version of
HP's software as Director isnt supported under Vista. which 7200 are you
using is it the photosmart one or the officejet.

CHeck you software under www.hp.com.

Mike (HP Support Agent)

"Chuck" <> wrote in message
news:%...
>I just got this printer, so far I love it. It does everything I need and
>more, but I have one small issue. Every time I try to fax something from
>the HP Director, it comes up with a error message that says "Fax Scan
>Error" and then closes. I can send just a cover sheet with no problems but
>this I can't get to work at all.
>
> I have tried running it as a admin and also to use the Compatibility mode
> to Windows XP and still doesn't work. But here is the stupid part, on my
> kids XP machine, I can send Faxes ok. Is this a HP problem or Vista
> problem? I have been to HP's site with little help there. There fix is to
> uninstall the program then reinstall it.
>
> Thanks
> Chuck

The photosmart. This is the second HP printer I had that has done this. I
can scan pictures in fine, I can scan documents in fine and the printer
works great. It is just the fax part that is not working correctly.

I am not sure what else to do.


"Michael John Ruff" <> wrote in message
news:CGc0k.98289$2...
> Hello Chuck
>
> With the scanner can you do a scan to your PC as this error message is
> normally related to a hardware failure, are you using the latest version
> of HP's software as Director isnt supported under Vista. which 7200 are
> you using is it the photosmart one or the officejet.
>
> CHeck you software under www.hp.com.
>
> Mike (HP Support Agent)
>
> "Chuck" <> wrote in message
> news:%...
>>I just got this printer, so far I love it. It does everything I need and
>>more, but I have one small issue. Every time I try to fax something from
>>the HP Director, it comes up with a error message that says "Fax Scan
>>Error" and then closes. I can send just a cover sheet with no problems but
>>this I can't get to work at all.
>>
>> I have tried running it as a admin and also to use the Compatibility mode
>> to Windows XP and still doesn't work. But here is the stupid part, on my
>> kids XP machine, I can send Faxes ok. Is this a HP problem or Vista
>> problem? I have been to HP's site with little help there. There fix is to
>> uninstall the program then reinstall it.
>>
>> Thanks
>> Chuck
>
>

I should also add that the printer in through the network. Before I had
vista, it worked fine through a network. Maybe a network issue? But then why
would everything else work?

Also, I have Norton installed but turned it off during the installation.


"Chuck" <> wrote in message
news:%...
>I just got this printer, so far I love it. It does everything I need and
>more, but I have one small issue. Every time I try to fax something from
>the HP Director, it comes up with a error message that says "Fax Scan
>Error" and then closes. I can send just a cover sheet with no problems but
>this I can't get to work at all.
>
> I have tried running it as a admin and also to use the Compatibility mode
> to Windows XP and still doesn't work. But here is the stupid part, on my
> kids XP machine, I can send Faxes ok. Is this a HP problem or Vista
> problem? I have been to HP's site with little help there. There fix is to
> uninstall the program then reinstall it.
>
> Thanks
> Chuck