HP pavilion internet keyboard buttons not working

I have updated to SP2 and cannot configure the buttons on the top of the
keyboard. They do not appear in the Keyboard utility in the Control Panel.
When I use to doulbe click that Icon, I could see three things, Speed -
Hardware - Buttons. Now all I see is Speed - Hardware.

I have done eveything short of editing the registry. Does anyone know of a
patch that fixes this ? I have reinstalled the driver 3 times, and
uninstalled 3 times, both in Safe mode and regular mode. I have reinstalled
the orginal driver 3 times as well.

The only driver that appears in the keyboard is the generic driver Compaq
PS2 Keyboard (2k-3). Though a standard install of the the mulitmedia
keyboard driver is always sucessfull, it never appears in the Hardware
Manager or in the Keyboard utiltiy in the Control panel.

I am having exactly the same problem. I can't seem to find anything anywhere.

When I removed the last update things went back to normal. I checked for
any driver updates and nothing is helping.

I don't really want to remove the update again.

"leereemi" wrote:

> I have updated to SP2 and cannot configure the buttons on the top of the
> keyboard. They do not appear in the Keyboard utility in the Control Panel.
> When I use to doulbe click that Icon, I could see three things, Speed -
> Hardware - Buttons. Now all I see is Speed - Hardware.
>
> I have done eveything short of editing the registry. Does anyone know of a
> patch that fixes this ? I have reinstalled the driver 3 times, and
> uninstalled 3 times, both in Safe mode and regular mode. I have reinstalled
> the orginal driver 3 times as well.
>
> The only driver that appears in the keyboard is the generic driver Compaq
> PS2 Keyboard (2k-3). Though a standard install of the the mulitmedia
> keyboard driver is always sucessfull, it never appears in the Hardware
> Manager or in the Keyboard utiltiy in the Control panel.
>
>
>

Have either of you been able to solve this as of yet? I have tried two
online chats with HP support and both answers they gave me did not
work.


northern-sweetie wrote:
> I am having exactly the same problem. I can't seem to find anything anywhere.
>
> When I removed the last update things went back to normal. I checked for
> any driver updates and nothing is helping.
>
> I don't really want to remove the update again.
>
> "leereemi" wrote:
>
> > I have updated to SP2 and cannot configure the buttons on the top of the
> > keyboard. They do not appear in the Keyboard utility in the Control Panel.
> > When I use to doulbe click that Icon, I could see three things, Speed -
> > Hardware - Buttons. Now all I see is Speed - Hardware.
> >
> > I have done eveything short of editing the registry. Does anyone know of a
> > patch that fixes this ? I have reinstalled the driver 3 times, and
> > uninstalled 3 times, both in Safe mode and regular mode. I have reinstalled
> > the orginal driver 3 times as well.
> >
> > The only driver that appears in the keyboard is the generic driver Compaq
> > PS2 Keyboard (2k-3). Though a standard install of the the mulitmedia
> > keyboard driver is always sucessfull, it never appears in the Hardware
> > Manager or in the Keyboard utiltiy in the Control panel.
> >
> >
> >

So far, no good. I have gone into my registry and tried to find an HKEY
Local Machine entry to make a modification, but did not have any luck
finding the right key......grrrr!

May if you two and others with this problem go to this link: and start a
troubleshooting ticket with Microsoft----they may get off their butts and
create a fix for this. I have pasted the recommendations they gave me and
told them I believe this is a Microsoft problem and to quit palming it off
to HP. All of our Keyboards worked fine until SP2....that's MS's fault, no
our Keyboard manufacture's. Use Miranda's email as a reference, in fact,
maybe even contact her to so they same person gets an email on the same
subject from many people.

Finding and using the Windows Update support link is difficult. It's tucked
away in several pages after clicking on help and support at Windows Update.
It's obscure now!


https://support.microsoft.com/oas/de...x=16&y=15&as=1



Hi Miranda,

I uninstalled the KBD driver, then installed the one you directed me to,
still no buttons.

My computer has worked fine with this keyboard with my Compaq Presario for
two years. It came from a friend who owned a 500 series HP Pavilion.

Now that I have decided to install SP2, which I think is a nice product, the
buttons are gone.

My keyboard is an HP Pavilion Internet Multimedia Keyboard P/N 5187-0341
Serial# SC0227012434

Thanks,

Lee




--------------------------------------------------------------------------------

From: "Miranda Xiong (MS)" <v->
To: <>
Subject: Microsoft Incident SRZ060418002917
Date: Thu, 20 Apr 2006 11:03:45 +0800



Dear Lee,



Thank you for contacting Microsoft

Online Support Service. My name is Miranda and I'm glad to work with you.
For
your reference, the case ID for this service request is SRZ060418002917. You
can
contact me directly by writing an e-mail to v-
with
the case ID in the subject line.



From your description, I

understand that after installing Windows XP Service Pack 2(SP2), the Button
tab
for the keyboard property is missing. If I have misunderstood, please let me
know. I understand the inconvenience you have experienced. Please be assured
that I will do my best to help you and work closely with you on this issue.
Your
patience and understanding are highly appreciated.



This issue may occur when the HP

keyboard program is not installed or corrupt. I would appreciate your help
in
clarifying the model of the computer and the keyboard.



I have included the download link

for Easy Access Keyboard Software below.



http://h18007.www1.hp.com/support/fi...reg_R1002_USEN



Please Note: The third-party

product discussed here is manufactured by a company that is independent of
Microsoft. We make no warranty, implied or otherwise, regarding this
product's
performance or reliability.



Please note that this issue is

related to a product designed independent of Microsoft and I may not deliver
the
information to the level you require. It is recommended that you contact the
manufacturer--HP for more information regarding this
issue.



If anything is unclear in my

email, please do not hesitate to let me know.



I am standing by for your

feedback.



Best Regards,




Miranda

Xiong



v-




Microsoft Windows Support

Professional

---------------------------------------


Windows OneCare Live Beta:

http://go.microsoft.com/?linkid=4416252

Give your computer continuous

antivirus and firewall protection, along with regular tune-ups and back-ups
to
maintain its performance.

Try it for

free!



Satisfied customers are my #1

priority! Please let either myself or my manager know what you think of the
level of service provided. You can send feedback to Microsoft Management at
private.php?do=newpm&u=?subject=WindowsOnlin eSupportIncident or
directly
to my manager, Albert Wu at
v-.




<> wrote in message
news: oups.com...
Have either of you been able to solve this as of yet? I have tried two
online chats with HP support and both answers they gave me did not
work.


northern-sweetie wrote:
> I am having exactly the same problem. I can't seem to find anything
> anywhere.
>
> When I removed the last update things went back to normal. I checked for
> any driver updates and nothing is helping.
>
> I don't really want to remove the update again.
>
> "leereemi" wrote:
>
> > I have updated to SP2 and cannot configure the buttons on the top of the
> > keyboard. They do not appear in the Keyboard utility in the Control
> > Panel.
> > When I use to doulbe click that Icon, I could see three things, Speed -
> > Hardware - Buttons. Now all I see is Speed - Hardware.
> >
> > I have done eveything short of editing the registry. Does anyone know of
> > a
> > patch that fixes this ? I have reinstalled the driver 3 times, and
> > uninstalled 3 times, both in Safe mode and regular mode. I have
> > reinstalled
> > the orginal driver 3 times as well.
> >
> > The only driver that appears in the keyboard is the generic driver
> > Compaq
> > PS2 Keyboard (2k-3). Though a standard install of the the mulitmedia
> > keyboard driver is always sucessfull, it never appears in the Hardware
> > Manager or in the Keyboard utiltiy in the Control panel.
> >
> >
> >

northern-sweetie wrote:
> Sorry but still no luck here either ... other than reversing the update
>
> Michele
>
> "" wrote:
>
>
>>Have either of you been able to solve this as of yet? I have tried two
>>online chats with HP support and both answers they gave me did not
>>work.
>>
>>
>>northern-sweetie wrote:
>>
>>>I am having exactly the same problem. I can't seem to find anything anywhere.
>>>
>>>When I removed the last update things went back to normal. I checked for
>>>any driver updates and nothing is helping.
>>>
>>>I don't really want to remove the update again.
>>>
>>>"leereemi" wrote:
>>>
>>>
>>>>I have updated to SP2 and cannot configure the buttons on the top of the
>>>>keyboard. They do not appear in the Keyboard utility in the Control Panel.
>>>>When I use to doulbe click that Icon, I could see three things, Speed -
>>>>Hardware - Buttons. Now all I see is Speed - Hardware.
>>>>
>>>>I have done eveything short of editing the registry. Does anyone know of a
>>>>patch that fixes this ? I have reinstalled the driver 3 times, and
>>>>uninstalled 3 times, both in Safe mode and regular mode. I have reinstalled
>>>>the orginal driver 3 times as well.
>>>>
>>>>The only driver that appears in the keyboard is the generic driver Compaq
>>>>PS2 Keyboard (2k-3). Though a standard install of the the mulitmedia
>>>>keyboard driver is always sucessfull, it never appears in the Hardware
>>>>Manager or in the Keyboard utiltiy in the Control panel.
>>>>
>>>>
>>>>
>>
>>
The suggestion I got from a chat session with an HP tech was to do a
system recovery from the hidden partition. Of course this restores all
programs back to what was initially installed on my Pavilion when I
purchased it. I'd rather live without the button definitions than go
through that hassle. Volume controls work and the eject buttons for my
CD/DVD drives work.

And the button tab in the keyboard control panel applet was there two
weeks ago before I installed the MS updates.

Bill

Bill

Some must know how to edit the registry, I think that's where the resolution
is hiding.



"Bill Sharpe" <> wrote in message
news:...
northern-sweetie wrote:
> Sorry but still no luck here either ... other than reversing the update
>
> Michele
>
> "" wrote:
>
>
>>Have either of you been able to solve this as of yet? I have tried two
>>online chats with HP support and both answers they gave me did not
>>work.
>>
>>
>>northern-sweetie wrote:
>>
>>>I am having exactly the same problem. I can't seem to find anything
>>>anywhere.
>>>
>>>When I removed the last update things went back to normal. I checked for
>>>any driver updates and nothing is helping.
>>>
>>>I don't really want to remove the update again.
>>>
>>>"leereemi" wrote:
>>>
>>>
>>>>I have updated to SP2 and cannot configure the buttons on the top of the
>>>>keyboard. They do not appear in the Keyboard utility in the Control
>>>>Panel.
>>>>When I use to doulbe click that Icon, I could see three things, Speed -
>>>>Hardware - Buttons. Now all I see is Speed - Hardware.
>>>>
>>>>I have done eveything short of editing the registry. Does anyone know of
>>>>a
>>>>patch that fixes this ? I have reinstalled the driver 3 times, and
>>>>uninstalled 3 times, both in Safe mode and regular mode. I have
>>>>reinstalled
>>>>the orginal driver 3 times as well.
>>>>
>>>>The only driver that appears in the keyboard is the generic driver
>>>>Compaq
>>>>PS2 Keyboard (2k-3). Though a standard install of the the mulitmedia
>>>>keyboard driver is always sucessfull, it never appears in the Hardware
>>>>Manager or in the Keyboard utiltiy in the Control panel.
>>>>
>>>>
>>>>
>>
>>
The suggestion I got from a chat session with an HP tech was to do a
system recovery from the hidden partition. Of course this restores all
programs back to what was initially installed on my Pavilion when I
purchased it. I'd rather live without the button definitions than go
through that hassle. Volume controls work and the eject buttons for my
CD/DVD drives work.

And the button tab in the keyboard control panel applet was there two
weeks ago before I installed the MS updates.

Bill

Bill

Hi Lee

I think I have it ... not sure which post you have replies on so I will post
on both

Ok first .... go to the control panel ... add/remove programs ... click on
updates .... scroll down to KB908531 ... remove it .... restart your computer
..... after restart go to start ... all programs ... pc tools and help ...
application recovery ... select driver installation ... click next ... check
the box for your multimedia keyboard ... click install ... restart your
computer ... then you can set up your keyboard again ... after that you can
install that update again and everything should be fine

Let me know how it goes

Michele


"leereemi" wrote:

> Some must know how to edit the registry, I think that's where the resolution
> is hiding.
>
>
>
> "Bill Sharpe" <> wrote in message
> news:...
> northern-sweetie wrote:
> > Sorry but still no luck here either ... other than reversing the update
> >
> > Michele
> >
> > "" wrote:
> >
> >
> >>Have either of you been able to solve this as of yet? I have tried two
> >>online chats with HP support and both answers they gave me did not
> >>work.
> >>
> >>
> >>northern-sweetie wrote:
> >>
> >>>I am having exactly the same problem. I can't seem to find anything
> >>>anywhere.
> >>>
> >>>When I removed the last update things went back to normal. I checked for
> >>>any driver updates and nothing is helping.
> >>>
> >>>I don't really want to remove the update again.
> >>>
> >>>"leereemi" wrote:
> >>>
> >>>
> >>>>I have updated to SP2 and cannot configure the buttons on the top of the
> >>>>keyboard. They do not appear in the Keyboard utility in the Control
> >>>>Panel.
> >>>>When I use to doulbe click that Icon, I could see three things, Speed -
> >>>>Hardware - Buttons. Now all I see is Speed - Hardware.
> >>>>
> >>>>I have done eveything short of editing the registry. Does anyone know of
> >>>>a
> >>>>patch that fixes this ? I have reinstalled the driver 3 times, and
> >>>>uninstalled 3 times, both in Safe mode and regular mode. I have
> >>>>reinstalled
> >>>>the orginal driver 3 times as well.
> >>>>
> >>>>The only driver that appears in the keyboard is the generic driver
> >>>>Compaq
> >>>>PS2 Keyboard (2k-3). Though a standard install of the the mulitmedia
> >>>>keyboard driver is always sucessfull, it never appears in the Hardware
> >>>>Manager or in the Keyboard utiltiy in the Control panel.
> >>>>
> >>>>
> >>>>
> >>
> >>
> The suggestion I got from a chat session with an HP tech was to do a
> system recovery from the hidden partition. Of course this restores all
> programs back to what was initially installed on my Pavilion when I
> purchased it. I'd rather live without the button definitions than go
> through that hassle. Volume controls work and the eject buttons for my
> CD/DVD drives work.
>
> And the button tab in the keyboard control panel applet was there two
> weeks ago before I installed the MS updates.
>
> Bill
>
> Bill
>
>
>

I think I have it ...

Ok first .... go to the control panel ... add/remove programs ... click on
updates .... scroll down to KB908531 ... remove it .... restart your computer
..... after restart go to start ... all programs ... pc tools and help ...
application recovery ... select driver installation ... click next ... check
the box for your multimedia keyboard ... click install ... restart your
computer ... then you can set up your keyboard again ... after that you can
install that update again and everything should be fine

Let me know how it goes

Michele


"Bill Sharpe" wrote:

> northern-sweetie wrote:
> > Sorry but still no luck here either ... other than reversing the update
> >
> > Michele
> >
> > "" wrote:
> >
> >
> >>Have either of you been able to solve this as of yet? I have tried two
> >>online chats with HP support and both answers they gave me did not
> >>work.
> >>
> >>
> >>northern-sweetie wrote:
> >>
> >>>I am having exactly the same problem. I can't seem to find anything anywhere.
> >>>
> >>>When I removed the last update things went back to normal. I checked for
> >>>any driver updates and nothing is helping.
> >>>
> >>>I don't really want to remove the update again.
> >>>
> >>>"leereemi" wrote:
> >>>
> >>>
> >>>>I have updated to SP2 and cannot configure the buttons on the top of the
> >>>>keyboard. They do not appear in the Keyboard utility in the Control Panel.
> >>>>When I use to doulbe click that Icon, I could see three things, Speed -
> >>>>Hardware - Buttons. Now all I see is Speed - Hardware.
> >>>>
> >>>>I have done eveything short of editing the registry. Does anyone know of a
> >>>>patch that fixes this ? I have reinstalled the driver 3 times, and
> >>>>uninstalled 3 times, both in Safe mode and regular mode. I have reinstalled
> >>>>the orginal driver 3 times as well.
> >>>>
> >>>>The only driver that appears in the keyboard is the generic driver Compaq
> >>>>PS2 Keyboard (2k-3). Though a standard install of the the mulitmedia
> >>>>keyboard driver is always sucessfull, it never appears in the Hardware
> >>>>Manager or in the Keyboard utiltiy in the Control panel.
> >>>>
> >>>>
> >>>>
> >>
> >>
> The suggestion I got from a chat session with an HP tech was to do a
> system recovery from the hidden partition. Of course this restores all
> programs back to what was initially installed on my Pavilion when I
> purchased it. I'd rather live without the button definitions than go
> through that hassle. Volume controls work and the eject buttons for my
> CD/DVD drives work.
>
> And the button tab in the keyboard control panel applet was there two
> weeks ago before I installed the MS updates.
>
> Bill
>
> Bill
>

Bill

I posted just below with Lee .... hope it helps ... keep me posted

Michele

"Bill Sharpe" wrote:

> northern-sweetie wrote:
> > Sorry but still no luck here either ... other than reversing the update
> >
> > Michele
> >
> > "" wrote:
> >
> >
> >>Have either of you been able to solve this as of yet? I have tried two
> >>online chats with HP support and both answers they gave me did not
> >>work.
> >>
> >>
> >>northern-sweetie wrote:
> >>
> >>>I am having exactly the same problem. I can't seem to find anything anywhere.
> >>>
> >>>When I removed the last update things went back to normal. I checked for
> >>>any driver updates and nothing is helping.
> >>>
> >>>I don't really want to remove the update again.
> >>>
> >>>"leereemi" wrote:
> >>>
> >>>
> >>>>I have updated to SP2 and cannot configure the buttons on the top of the
> >>>>keyboard. They do not appear in the Keyboard utility in the Control Panel.
> >>>>When I use to doulbe click that Icon, I could see three things, Speed -
> >>>>Hardware - Buttons. Now all I see is Speed - Hardware.
> >>>>
> >>>>I have done eveything short of editing the registry. Does anyone know of a
> >>>>patch that fixes this ? I have reinstalled the driver 3 times, and
> >>>>uninstalled 3 times, both in Safe mode and regular mode. I have reinstalled
> >>>>the orginal driver 3 times as well.
> >>>>
> >>>>The only driver that appears in the keyboard is the generic driver Compaq
> >>>>PS2 Keyboard (2k-3). Though a standard install of the the mulitmedia
> >>>>keyboard driver is always sucessfull, it never appears in the Hardware
> >>>>Manager or in the Keyboard utiltiy in the Control panel.
> >>>>
> >>>>
> >>>>
> >>
> >>
> The suggestion I got from a chat session with an HP tech was to do a
> system recovery from the hidden partition. Of course this restores all
> programs back to what was initially installed on my Pavilion when I
> purchased it. I'd rather live without the button definitions than go
> through that hassle. Volume controls work and the eject buttons for my
> CD/DVD drives work.
>
> And the button tab in the keyboard control panel applet was there two
> weeks ago before I installed the MS updates.
>
> Bill
>
> Bill
>

sorry forgot some things ... you must reconfigure your keyboard buttons
before you reinstall the update ... once you reinstall the buttons section
will be missing again ... also before you do anything ( reconfiguring or
reinstalling) make sure you have the updated drivers for your keyboard ....
ok thats it ... good luck and keep me posted

Michele


"northern-sweetie" wrote:

> I think I have it ...
>
> Ok first .... go to the control panel ... add/remove programs ... click on
> updates .... scroll down to KB908531 ... remove it .... restart your computer
> .... after restart go to start ... all programs ... pc tools and help ...
> application recovery ... select driver installation ... click next ... check
> the box for your multimedia keyboard ... click install ... restart your
> computer ... then you can set up your keyboard again ... after that you can
> install that update again and everything should be fine
>
> Let me know how it goes
>
> Michele
>
>
> "Bill Sharpe" wrote:
>
> > northern-sweetie wrote:
> > > Sorry but still no luck here either ... other than reversing the update
> > >
> > > Michele
> > >
> > > "" wrote:
> > >
> > >
> > >>Have either of you been able to solve this as of yet? I have tried two
> > >>online chats with HP support and both answers they gave me did not
> > >>work.
> > >>
> > >>
> > >>northern-sweetie wrote:
> > >>
> > >>>I am having exactly the same problem. I can't seem to find anything anywhere.
> > >>>
> > >>>When I removed the last update things went back to normal. I checked for
> > >>>any driver updates and nothing is helping.
> > >>>
> > >>>I don't really want to remove the update again.
> > >>>
> > >>>"leereemi" wrote:
> > >>>
> > >>>
> > >>>>I have updated to SP2 and cannot configure the buttons on the top of the
> > >>>>keyboard. They do not appear in the Keyboard utility in the Control Panel.
> > >>>>When I use to doulbe click that Icon, I could see three things, Speed -
> > >>>>Hardware - Buttons. Now all I see is Speed - Hardware.
> > >>>>
> > >>>>I have done eveything short of editing the registry. Does anyone know of a
> > >>>>patch that fixes this ? I have reinstalled the driver 3 times, and
> > >>>>uninstalled 3 times, both in Safe mode and regular mode. I have reinstalled
> > >>>>the orginal driver 3 times as well.
> > >>>>
> > >>>>The only driver that appears in the keyboard is the generic driver Compaq
> > >>>>PS2 Keyboard (2k-3). Though a standard install of the the mulitmedia
> > >>>>keyboard driver is always sucessfull, it never appears in the Hardware
> > >>>>Manager or in the Keyboard utiltiy in the Control panel.
> > >>>>
> > >>>>
> > >>>>
> > >>
> > >>
> > The suggestion I got from a chat session with an HP tech was to do a
> > system recovery from the hidden partition. Of course this restores all
> > programs back to what was initially installed on my Pavilion when I
> > purchased it. I'd rather live without the button definitions than go
> > through that hassle. Volume controls work and the eject buttons for my
> > CD/DVD drives work.
> >
> > And the button tab in the keyboard control panel applet was there two
> > weeks ago before I installed the MS updates.
> >
> > Bill
> >
> > Bill
> >