To All of You Who Know SO Much More Than I (including Maurice
Fitzgerald):
Thank you for solving the disappearing icon problem.
I have another question about installing my brand-new HP Officejet Pro
L7580 onto my brand-new HP Pavillion dv9000 laptop, unforetunately with
a brand-new Vista 64bit OS. When I first bought these, the printer
installed easily and worked perfectly for months.
When out of town, I installed another exact-same HP Officejet Pro onto
my laptop and everything went fine. When I returned home and
reconnected the printer and laptop, I tried to scan a document, but the
icon was missing. Frustrated, I used the HP Scrubber program I
downloaded from the HP website (to completely remove the software and
drivers), but when I tried to install the printer again with the same
original CD I used the first time, the download stalls and stops
responding a few minutes into the setup.
I decided that maybe I damaged the CD, so (after re-scrubbing) I
downloaded the "full" version of the software (for Vista 64bit) and,
again, the program stalled and crashed. So, (after re-re-scrubbing) I
downloaded the "basic" version of the same software. I got it to
install, but only if I skipped the hardware install section.
So, (after restarting) the Vista autofind and install new hardware
program popped up, the program found the drivers, but stalled and
crashed, giving the error as "HP Installer Driver UI Plugin is not
responding."
I guessed that the plugin referred to is the "HPZdui40.exe" application
I found on the CD and also in the downloaded software. When I opened
that file, it put me to the place in the installation where the program
kept crashing - where the hardware is installed. When the application
asked me to plug in the printer (using the USB cable), VOILA! the
hardware was being installed -
BUT at step 7/8, the Vista "auto-detect and install new hardware" box
popped-up - causing the installation to stall and crash. I've tried a
zillion times to install the HP printer onto the HP laptop (you'd think
they would be compatible - and YES I checked the MS and HP websites to
ensure they are compatible) and now have wasted 2 days.
I am guessing that if I could get the vista "auto-detect and install
new hardware" application to stop running, then maybe I could use the
"HPZdui40.exe" application to install the hardware (printer).
Or I need to find out why Vista stops the installation with the popup
error "the HP Installer Driver Plugin is not responding". If the HP
Installer Driver Plugin is broken, where do I get one that works?? since
I've downloaded it as part of the printer "full" and "basic" setup
software - I don't think it could be corrupted, but of course could be
wrong.
Help me someone, please!!
BTW - I'm losing my mind. Ever since I got the Vista 64bit OS, my life
has been taken over by constant notices, questions, crashes, etc., etc.,
etc.. PLUS Vista isn't compatible with Adobe Flash Player so I can't
see any photos on the web (and I hear Adobe is standing its ground and
won't issue a Flash Player version compatible with Vista, especially
since Microsoft is going to abandon Vista altogether any way).
fitzgerald;4008138 Wrote:
> Here is a solution that works. I copied and pasted it without permission
> from a the IT Resource Center forums on hp.com. It was posted by Phil
> Martin, and I was not able to notify him because his email address is
> not listed in his profile.
>
> Dissapearing Printer Icon in Windows Vista
> ------------------------------------------
>
> There have been cases where if the PC is turned off or goes into
> hibernate the printer icon will dissapear from the Printers and Faxes
> folder. To work around this issue the "HP CUE DeviceDescovery Service"
> must be disabled:
>
> 1) Click on the "Start Menu" icon on the bottom left corner of the
> screen, type "services.msc" in the "Start Search" edit box, and hit
> enter. This will trigger Vista to pop-up a "User Account Control" dialog
> to prompt for permission to continue. Click "Continue" to allow Vista to
> open the Services management console application.
>
> 2) The Services management console application is made up of 2 panels.
> The right panel contains a list of all services available on the system.
> Scroll thru this list and look for a service called "HP CUE
> DeviceDiscovery Service".
>
> 3) Right-click on "HP CUE DeviceDiscovery Service" and select
> "Properties" to open the "HP CUE DeviceDiscovery Service Properties"
> dialog.
>
> 4) From the "HP CUE DeviceDiscovery Service Properties" dialog, click
> on the "General" tab. If the "Service status" shows that the service has
> started, click on the "Stop" button to force the service to stop.
>
> 5) Change the "Start type" to "Disabled" and click on the "OK" button
> on the bottom of the dialog to apply the changes.
>
> For the record, I am in charge of "Total Customer Experience" for
> enterprise customers in Europe, Middle East and Africa and work for HP.
> There is no updated driver for the issue. HP believes this is a problem
> with the Microsoft part of the equation. This is not an "official" HP
> solution, but it does work. I have five Vista PCs connected to a
> Photosmart C7180 by WiFi here at home and have installed the above on
> all of them. One of the five is on Vista Professional and the others are
> all Home Premium. I have not had any issues since using this solution. I
> had to completely uninstall the driver, then reinstall, and apply the
> solution. My driver file is named AIO_CDA_Full_Network_enu.exe and I
> downloaded it from hp.com.
>
> Maurice Fitzgerald
--
nellieschulz
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