HP update has stopped working on Pavillion

Recently the HP update stopped working on my one month old Pavillion.

Now when I try to use it I get message which says "HPWLUI.exe caused a
runtime error"

Any ideas and help would be appreciated.

thanks,

Mike


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redmike
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Chat with HP Support:
http://h50203.www5.hp.com/hpisweb/cu...&cc=us&lang=en


--
Carey Frisch
Microsoft MVP
Windows Shell/User

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"redmike" wrote:

Recently the HP update stopped working on my one month old Pavillion.

Now when I try to use it I get message which says "HPWLUI.exe caused a
runtime error"

Any ideas and help would be appreciated.

thanks,

Mike


--
redmike
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'Carey Frisch [MVP Wrote:
> ;3332268']Chat with HP Support:
> http://h50203.www5.hp.com/hpisweb/cu...&cc=us&lang=en
>
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Shell/User
>
> ---------------------------------------------------------------
>
> "redmike" wrote:
>
> Recently the HP update stopped working on my one month old Pavillion.
>
> Now when I try to use it I get message which says "HPWLUI.exe caused a
> runtime error"
>
> Any ideas and help would be appreciated.
>
> thanks,
>
> Mike
>
>
> --
> redmike
> ------------------------------------------------------------------------
> redmike's Profile: http://forums.techarena.in/member.php?userid=35822
> View this thread: http://forums.techarena.in/showthread.php?t=858717
>
> http://forums.techarena.in

I am trying the link again. Last week it didn't work and I got a
message 'this service is temporarily unavailable".

Just now it worked (I thought) and I did the online health scan which
suggested two needed updates. I clicked to download them and the
download started at 1.2kbs - I have very fast broadband! The download
just timed out!

This is HP support!? I posted to their forum over a week ago but none
of the HP personal have answered even one post. There are kind people
there, like yourself trying to help others but they are not HP support
people and are struggling.

I am incredibly disappointed with HP support!!

Some people on the web contacted HP with the same problem that I have
and just got an out of the drawer suggestion which didn't help.

I want to do the updates before I try to contact them via chat and will
let you know the results.

thanks,

Mike


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redmike
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HP finally solved the issue and the solution was uninstalling and then
reinstalling several files.

I say 'finally' because I first contacted UK support (as I'm in Europe)
and they said they normally respond within a few hours. After 4 days I
contacted US support and told them that I was still waiting on UK
support.

UK support contacted me within 2 hours, apologized and came up with the
solution.

Thanks to everyone for the help and suggestions.

Mike


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redmike
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