HPProduct Assistant error message -Request CD

I'm using XP (home edition) and SP3

Within the last month whenever I rebot I receive the following message on my
desktop:
1) Windows Installer
2) Please wait while Windows configures HPProduct Assistant
3)Insert CD-ROM HPProduct Assistant disk

"I do not have a HPProduct CD"

I must continually hit Cancel until I can go further
Note: I have spent approximately two weeks with microsoft support.
They have talked me through using HighJackThis
and now MS has sent me back to HP to no avail.

Observation: I did not have this problem with SP2.
In disperation yesterday I uninstalled SP3 with the thought of going back to
SP2. SP2 is not readily available to me so I have reinstalled SP3 and I am
still having the same problem.

BJ wrote:

> I'm using XP (home edition) and SP3
>
> Within the last month whenever I rebot I receive the following message on
> my desktop:
> 1) Windows Installer
> 2) Please wait while Windows configures HPProduct Assistant
> 3)Insert CD-ROM HPProduct Assistant disk
>
> "I do not have a HPProduct CD"
>
> I must continually hit Cancel until I can go further
> Note: I have spent approximately two weeks with microsoft support.
> They have talked me through using HighJackThis
> and now MS has sent me back to HP to no avail.
>
> Observation: I did not have this problem with SP2.
> In disperation yesterday I uninstalled SP3 with the thought of going back
> to SP2. SP2 is not readily available to me so I have reinstalled SP3 and
> I am still having the same problem.

See if this helps:
http://h10025.www1.hp.com/ewfrf/wc/d...857352&dlc=en#

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
My Blog: http://blogs.dotnethell.it/vincent/

Hi Vincenzo:
This unfortunately did not solve my problem.

I could not use Solution #1 in the documentation,
so I used Solution #2. There was a security UPdate which I downloaded but
the Event Handler Patch for HP Product Assistant COL13076 did not come up.
When I attempted to run HPUpdate again it tells me that my system is Up to
date.
The problem still persists.

Any other suggestions would be appreciated.

"Vincenzo Di Russo [MVP]" wrote:

> BJ wrote:
>
> > I'm using XP (home edition) and SP3
> >
> > Within the last month whenever I rebot I receive the following message on
> > my desktop:
> > 1) Windows Installer
> > 2) Please wait while Windows configures HPProduct Assistant
> > 3)Insert CD-ROM HPProduct Assistant disk
> >
> > "I do not have a HPProduct CD"
> >
> > I must continually hit Cancel until I can go further
> > Note: I have spent approximately two weeks with microsoft support.
> > They have talked me through using HighJackThis
> > and now MS has sent me back to HP to no avail.
> >
> > Observation: I did not have this problem with SP2.
> > In disperation yesterday I uninstalled SP3 with the thought of going back
> > to SP2. SP2 is not readily available to me so I have reinstalled SP3 and
> > I am still having the same problem.
>
> See if this helps:
> http://h10025.www1.hp.com/ewfrf/wc/d...857352&dlc=en#
>
> --
> Vincenzo Di Russo
> Microsoft® MVP - Most Valuable Professional since 2003
> Windows Internet Explorer, Windows Desktop Experience & Security
> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
> My Blog: http://blogs.dotnethell.it/vincent/
>
>
>

BJ wrote:

> Hi Vincenzo:
> This unfortunately did not solve my problem.
>
> I could not use Solution #1 in the documentation,
> so I used Solution #2. There was a security UPdate which I downloaded but
> the Event Handler Patch for HP Product Assistant COL13076 did not come up.
> When I attempted to run HPUpdate again it tells me that my system is Up to
> date.
> The problem still persists.
>
> Any other suggestions would be appreciated.

Windows Installer CleanUp Utility:
http://support.microsoft.com/?id=290301
Download:
http://download.microsoft.com/downlo...bd/msicuu2.exe

Try removing all HP software.

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
My Blog: http://blogs.dotnethell.it/vincent/

> "Vincenzo Di Russo [MVP]" wrote:
>
>> BJ wrote:
>>
>>> I'm using XP (home edition) and SP3
>>>
>>> Within the last month whenever I rebot I receive the following message
>>> on my desktop:
>>> 1) Windows Installer
>>> 2) Please wait while Windows configures HPProduct Assistant
>>> 3)Insert CD-ROM HPProduct Assistant disk
>>>
>>> "I do not have a HPProduct CD"
>>>
>>> I must continually hit Cancel until I can go further
>>> Note: I have spent approximately two weeks with microsoft support.
>>> They have talked me through using HighJackThis
>>> and now MS has sent me back to HP to no avail.
>>>
>>> Observation: I did not have this problem with SP2.
>>> In disperation yesterday I uninstalled SP3 with the thought of going
>>> back to SP2. SP2 is not readily available to me so I have reinstalled
>>> SP3 and I am still having the same problem.
>>
>> See if this helps:
>>
http://h10025.www1.hp.com/ewfrf/wc/d...857352&dlc=en#
>>
>> --
>> Vincenzo Di Russo
>> Microsoft® MVP - Most Valuable Professional since 2003
>> Windows Internet Explorer, Windows Desktop Experience & Security
>> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
>> My Blog: http://blogs.dotnethell.it/vincent/

Hello Vincenzo:

Thank you very much Using the Installer CleanUp Untility to remove all HP
software did the trick.

Thanks again!
BJ

"Vincenzo Di Russo [MVP]" wrote:

> BJ wrote:
>
> > Hi Vincenzo:
> > This unfortunately did not solve my problem.
> >
> > I could not use Solution #1 in the documentation,
> > so I used Solution #2. There was a security UPdate which I downloaded but
> > the Event Handler Patch for HP Product Assistant COL13076 did not come up.
> > When I attempted to run HPUpdate again it tells me that my system is Up to
> > date.
> > The problem still persists.
> >
> > Any other suggestions would be appreciated.
>
> Windows Installer CleanUp Utility:
> http://support.microsoft.com/?id=290301
> Download:
> http://download.microsoft.com/downlo...bd/msicuu2.exe
>
> Try removing all HP software.
>
> --
> Vincenzo Di Russo
> Microsoft® MVP - Most Valuable Professional since 2003
> Windows Internet Explorer, Windows Desktop Experience & Security
> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
> My Blog: http://blogs.dotnethell.it/vincent/
>
> > "Vincenzo Di Russo [MVP]" wrote:
> >
> >> BJ wrote:
> >>
> >>> I'm using XP (home edition) and SP3
> >>>
> >>> Within the last month whenever I rebot I receive the following message
> >>> on my desktop:
> >>> 1) Windows Installer
> >>> 2) Please wait while Windows configures HPProduct Assistant
> >>> 3)Insert CD-ROM HPProduct Assistant disk
> >>>
> >>> "I do not have a HPProduct CD"
> >>>
> >>> I must continually hit Cancel until I can go further
> >>> Note: I have spent approximately two weeks with microsoft support.
> >>> They have talked me through using HighJackThis
> >>> and now MS has sent me back to HP to no avail.
> >>>
> >>> Observation: I did not have this problem with SP2.
> >>> In disperation yesterday I uninstalled SP3 with the thought of going
> >>> back to SP2. SP2 is not readily available to me so I have reinstalled
> >>> SP3 and I am still having the same problem.
> >>
> >> See if this helps:
> >>
> http://h10025.www1.hp.com/ewfrf/wc/d...857352&dlc=en#
> >>
> >> --
> >> Vincenzo Di Russo
> >> Microsoft® MVP - Most Valuable Professional since 2003
> >> Windows Internet Explorer, Windows Desktop Experience & Security
> >> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
> >> My Blog: http://blogs.dotnethell.it/vincent/
>
>
>

BJ wrote:

> Hello Vincenzo:

Ciao BJ.

> Thank you very much Using the Installer CleanUp Untility to remove all HP
> software did the trick.

Great.

> Thanks again!

YW. Glad to help and thank you for your feedback, BJ.

> BJ

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
My Blog: http://blogs.dotnethell.it/vincent/

> "Vincenzo Di Russo [MVP]" wrote:
>
>> BJ wrote:
>>
>>> Hi Vincenzo:
>>> This unfortunately did not solve my problem.
>>>
>>> I could not use Solution #1 in the documentation,
>>> so I used Solution #2. There was a security UPdate which I downloaded
>>> but the Event Handler Patch for HP Product Assistant COL13076 did not
>>> come up. When I attempted to run HPUpdate again it tells me that my
>>> system is Up to date.
>>> The problem still persists.
>>>
>>> Any other suggestions would be appreciated.
>>
>> Windows Installer CleanUp Utility:
>> http://support.microsoft.com/?id=290301
>> Download:
>>
http://download.microsoft.com/downlo...bd/msicuu2.exe
>>
>> Try removing all HP software.
>>
>> --
>> Vincenzo Di Russo
>> Microsoft® MVP - Most Valuable Professional since 2003
>> Windows Internet Explorer, Windows Desktop Experience & Security
>> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
>> My Blog: http://blogs.dotnethell.it/vincent/
>>
>>> "Vincenzo Di Russo [MVP]" wrote:
>>>
>>>> BJ wrote:
>>>>
>>>>> I'm using XP (home edition) and SP3
>>>>>
>>>>> Within the last month whenever I rebot I receive the following message
>>>>> on my desktop:
>>>>> 1) Windows Installer
>>>>> 2) Please wait while Windows configures HPProduct Assistant
>>>>> 3)Insert CD-ROM HPProduct Assistant disk
>>>>>
>>>>> "I do not have a HPProduct CD"
>>>>>
>>>>> I must continually hit Cancel until I can go further
>>>>> Note: I have spent approximately two weeks with microsoft support.
>>>>> They have talked me through using HighJackThis
>>>>> and now MS has sent me back to HP to no avail.
>>>>>
>>>>> Observation: I did not have this problem with SP2.
>>>>> In disperation yesterday I uninstalled SP3 with the thought of going
>>>>> back to SP2. SP2 is not readily available to me so I have reinstalled
>>>>> SP3 and I am still having the same problem.
>>>>
>>>> See if this helps:
>>>>
>>
http://h10025.www1.hp.com/ewfrf/wc/d...857352&dlc=en#
>>>>
>>>> --
>>>> Vincenzo Di Russo
>>>> Microsoft® MVP - Most Valuable Professional since 2003
>>>> Windows Internet Explorer, Windows Desktop Experience & Security
>>>> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
>>>> My Blog: http://blogs.dotnethell.it/vincent/